2014 Customer Success Salary Survey Report By TotangoTotango
The 2nd annual Customer Success Salary Survey Report (formerly State of the Profession: Customer Success report) brings in details of compensation trends, goals, challenges, and successes.
See the infographic and read the full blog here: http://v.alue.co/1qmZvzJ
PulseCheck2016 How we built a consistent value framework across sales, servic...Gainsight
PulseCheck is the largest live streaming event in the Customer Success community, delivered right to your screen -- free of charge. We’ll cut out everything but the most actionable real-world applications for you and your entire customer-facing team. What’s left are eight 40-minute sessions from some of the most elite minds in Customer Success.
How Slack Drives Change Management, a Totango webinarTotango
Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collaborate in real time. They have grown to over 6 million daily active users in a few short years since inception. What's their secret?
Rav Dhaliwal, Slack's EMEA Head of Customer Success, gives an encore presentation from Customer Success Summit 2017.
Being the 3rd customer success team member ever hired at Slack, Rav will share Slack's winning approach to driving change and growing adoption. Their method involves 4 phases that are designed to ultimately support a new way of working.
Do you have a product or service that requires change management? Or are you simply impressed by Slack's remarkable growth? Download the webinar presentation and watch the replay!
2014 Customer Success Salary Survey Report By TotangoTotango
The 2nd annual Customer Success Salary Survey Report (formerly State of the Profession: Customer Success report) brings in details of compensation trends, goals, challenges, and successes.
See the infographic and read the full blog here: http://v.alue.co/1qmZvzJ
PulseCheck2016 How we built a consistent value framework across sales, servic...Gainsight
PulseCheck is the largest live streaming event in the Customer Success community, delivered right to your screen -- free of charge. We’ll cut out everything but the most actionable real-world applications for you and your entire customer-facing team. What’s left are eight 40-minute sessions from some of the most elite minds in Customer Success.
How Slack Drives Change Management, a Totango webinarTotango
Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collaborate in real time. They have grown to over 6 million daily active users in a few short years since inception. What's their secret?
Rav Dhaliwal, Slack's EMEA Head of Customer Success, gives an encore presentation from Customer Success Summit 2017.
Being the 3rd customer success team member ever hired at Slack, Rav will share Slack's winning approach to driving change and growing adoption. Their method involves 4 phases that are designed to ultimately support a new way of working.
Do you have a product or service that requires change management? Or are you simply impressed by Slack's remarkable growth? Download the webinar presentation and watch the replay!
Here's a link to the full resolution PDF http://static.klipfolio.com/ebook/intro-to-kpis-slides.pdf
In today’s ultra competitive business ecosystem, only the strong survive. In order to keep your team on top of their game, you need to cultivate a data-driven culture by sharing the right performance indicators and business metrics with your team.
A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.
Business Management System: Structures, Processes and DECISIONS by designBruce Starcher
Decision processes mostly evolve as continuous reorganizations happen. Over time, decision structures and process happen by default, and often those are not well understood by the organization. This slows down decision, prevents processes to support good decisions and in general result in inefficient execution and operations.
Customer Success Management - Incentives and CompensationGainsight
Did you know there are 7 different ways to compensate and incent Customer Success Managers? Find out which ones work in 2015 in this webinar.
Like all aspects of Customer Success Management, best practices around CSM compensation and incentives are changing; mirroring the evolving role of front-line CSMs and the strategic alignment of the Customer Success organization.
To ensure that you’re operating with the latest and greatest information, join Bernie Kassar, SVP Customer Success at Xactly, and Gainsight Chief Customer Officer Dan Steinman, as they share the best practices for CSM Compensation and Incentives for 2015.
In this webinar, you’ll learn:
1. If a variable compensation model works best for Customer Success Managers
2. Whether Customer Success Managers should be carrying Revenue – or other – Quotas
3. What the best companies are basing Customer Success Managers’ success compensation on (CSat, Revenue, Renewals, etc.)
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
Increase your per agent in-debt revenue Swagata Kumar
With new admission season kicking off and universities are shutting down as the novel coronavirus has affected more than 280,000 people around the world, reaching out for applicants has never been more challenging. The students are also very confused about their college admissions, their sessions (when will they start), and looking at a bigger picture of their future.
But the Generation Z has a way out!
Generation Z is replacing the former generation in taking over their places in colleges and universities. This means that admission is reaching out for the most tech-savvy generation of all. And what better way to reach them than to leverage technology.
Today’s generation is not only expecting universities to provide them with the ability to apply on a user-friendly, secured, and intuitive platform, they also want instant answers for every question they have, sustained communication, and relevant feedback throughout their application process.
In this video, we cover
-the strategies to be employed to get more admissions
-right technology to be leveraged
-the sales process
-the sales pitch and script
-How NeoDove can help
To know more about NeoDove, click here
https://neodove.com/
Call us on
+91- 9509624540
Follow us on
Facebook
https://www.facebook.com/NeoDoveTech/
Linkedin
https://www.linkedin.com/company/neod...
Twitter
https://twitter.com/neodovetech
Customer Success - Why and How of Gainsight's 14 ElementsGainsight
These slides are from a breakfast event Gainsight hosted at the Royal Institution in Mayfair on Wednesday, the 13th of February. Dan Steinman, GM of Gainsight EMEA, and Easton Taylor, Director of Customer Success EMEA, shared best practices around organising for company-wide success and increasing revenue from within your customer base.
Presents the ideal opportunity to learn and grow by doing a yearly business performace review. Now is the time to reflect, rethink, reread and redesign before the start of a new year.
* Watch the entire webinar recording for Free at http://info.brightgauge.com/service-management-excellence
Every MSP wants to make their service team more efficient. From optimizing service processes to increasing profitability, having a plan in place will keep your MSP on track to deliver the results you want to see.
In this exclusive 1-hour webinar, MSP Operations Coach Rex Frank shares practical tips as part of his "10-Step Operations Plan" that you can walk away with and implement immediately.
Topics include:
- Getting Your PSA Configured Correctly
- Getting Your Policies and Procedures Documented
- Establishing Measurable KPIs
- How to Leverage Your Tools
- Getting Your Accounting System In Order
- Focusing on Growth
- Leveraging Marketing
- Developing Your Sales Strategy
- and more!
Achieve Digital Transformation Success with Value ManagementAnurag Goel
Excerpts from speaking engagement at Digital Marketing ROI Forum in Hong Kong. Key pointers on how adopting Value Management and developing a compelling business case is essential to drive Digital Transformation project success.
Think Like a Customer - Value Stream Mapping to See Waste and ValueAndrea Darabos
Rather than focusing on meeting departmental objectives and KPIs, organizations need to collaborate better along value streams and understand how they create value customer to customer. Value is defined by your customers, therefore Value Stream Mapping done from their perspective will help you identify unnecessary activities (waste) as well as partially done work (WIP) and other improvement opportunities in your operations. Value Stream mapping is most powerful if it is done by the team working on the stream, in a transparent, visual way, focusing on the AS-IS practice of how you do things today. For best results, arrange a neutral facilitator to run the session.
Manage you Business Model across the business lifecycleBruce Starcher
There has been an explosion of posts on Business Models in the past several years. Many of those posts relate to start ups / new ventures yet business models need to be actively managed throughout the entire business lifecycle. The half life of a business model has shrink from 20 – 100 years (Railroads, steel) to 7-10 years; this means that the business model can no longer be assumed, it needs to be actively managed.
How to Design a Value-Based Renewal Management ProcessGainsight
You can't rely on inertia to renew your customers for you. You can't even rely on customer happiness or delight to ensure a successful renewal event. In the Age of the Customer, the only predictable way to ensure renewal is to ensure your customers achieve their desired outcome. And that's intrinsically linke to value delivery. When you have a renewal process based on value, you're controlling all the variables that are in your control. Learn how to achieve a Value-Based Renewal Management process in this session.
Outbound sales are quite effective when you are launching a new product or when you want to make the best use of a newly-launched marketing campaign. Defining an ideal customer profile and generating a list of the target audience is one of the most vital elements of an outbound sales strategy.
Outbound sales are effective as long as you are able to draw the attention of the prospect and he is ready to listen to you. While performing outbound sales, it is important to convince the client to just listen to you for the one reason being, it is always said if your product is good, it will sell itself, you just have to put efforts in one direction, that is, putting up the product well in the eyes of the customer.
All the efforts of outbound sales are directed in two directions, first being preparing the customized sales calling script and the other one being outbound sales objection management. In this video, we will discuss everything that you needed to know about Outbound sales- Why, How, and When. We would also cover how NeoDove can help you in your outbound sales.
To know more , visit:
https://neodove.com/
Follow us on
Facebook-https://www.facebook.com/NeoDoveTech/
Linkedin- https://www.linkedin.com/company/neodove/
Twitter- https://twitter.com/NeoDoveTech
Instagram- https://www.instagram.com/neodove_tech/
Email:sales@neodove.com
Call us: +91-9509624540
Here's a link to the full resolution PDF http://static.klipfolio.com/ebook/intro-to-kpis-slides.pdf
In today’s ultra competitive business ecosystem, only the strong survive. In order to keep your team on top of their game, you need to cultivate a data-driven culture by sharing the right performance indicators and business metrics with your team.
A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.
Business Management System: Structures, Processes and DECISIONS by designBruce Starcher
Decision processes mostly evolve as continuous reorganizations happen. Over time, decision structures and process happen by default, and often those are not well understood by the organization. This slows down decision, prevents processes to support good decisions and in general result in inefficient execution and operations.
Customer Success Management - Incentives and CompensationGainsight
Did you know there are 7 different ways to compensate and incent Customer Success Managers? Find out which ones work in 2015 in this webinar.
Like all aspects of Customer Success Management, best practices around CSM compensation and incentives are changing; mirroring the evolving role of front-line CSMs and the strategic alignment of the Customer Success organization.
To ensure that you’re operating with the latest and greatest information, join Bernie Kassar, SVP Customer Success at Xactly, and Gainsight Chief Customer Officer Dan Steinman, as they share the best practices for CSM Compensation and Incentives for 2015.
In this webinar, you’ll learn:
1. If a variable compensation model works best for Customer Success Managers
2. Whether Customer Success Managers should be carrying Revenue – or other – Quotas
3. What the best companies are basing Customer Success Managers’ success compensation on (CSat, Revenue, Renewals, etc.)
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
Increase your per agent in-debt revenue Swagata Kumar
With new admission season kicking off and universities are shutting down as the novel coronavirus has affected more than 280,000 people around the world, reaching out for applicants has never been more challenging. The students are also very confused about their college admissions, their sessions (when will they start), and looking at a bigger picture of their future.
But the Generation Z has a way out!
Generation Z is replacing the former generation in taking over their places in colleges and universities. This means that admission is reaching out for the most tech-savvy generation of all. And what better way to reach them than to leverage technology.
Today’s generation is not only expecting universities to provide them with the ability to apply on a user-friendly, secured, and intuitive platform, they also want instant answers for every question they have, sustained communication, and relevant feedback throughout their application process.
In this video, we cover
-the strategies to be employed to get more admissions
-right technology to be leveraged
-the sales process
-the sales pitch and script
-How NeoDove can help
To know more about NeoDove, click here
https://neodove.com/
Call us on
+91- 9509624540
Follow us on
Facebook
https://www.facebook.com/NeoDoveTech/
Linkedin
https://www.linkedin.com/company/neod...
Twitter
https://twitter.com/neodovetech
Customer Success - Why and How of Gainsight's 14 ElementsGainsight
These slides are from a breakfast event Gainsight hosted at the Royal Institution in Mayfair on Wednesday, the 13th of February. Dan Steinman, GM of Gainsight EMEA, and Easton Taylor, Director of Customer Success EMEA, shared best practices around organising for company-wide success and increasing revenue from within your customer base.
Presents the ideal opportunity to learn and grow by doing a yearly business performace review. Now is the time to reflect, rethink, reread and redesign before the start of a new year.
* Watch the entire webinar recording for Free at http://info.brightgauge.com/service-management-excellence
Every MSP wants to make their service team more efficient. From optimizing service processes to increasing profitability, having a plan in place will keep your MSP on track to deliver the results you want to see.
In this exclusive 1-hour webinar, MSP Operations Coach Rex Frank shares practical tips as part of his "10-Step Operations Plan" that you can walk away with and implement immediately.
Topics include:
- Getting Your PSA Configured Correctly
- Getting Your Policies and Procedures Documented
- Establishing Measurable KPIs
- How to Leverage Your Tools
- Getting Your Accounting System In Order
- Focusing on Growth
- Leveraging Marketing
- Developing Your Sales Strategy
- and more!
Achieve Digital Transformation Success with Value ManagementAnurag Goel
Excerpts from speaking engagement at Digital Marketing ROI Forum in Hong Kong. Key pointers on how adopting Value Management and developing a compelling business case is essential to drive Digital Transformation project success.
Think Like a Customer - Value Stream Mapping to See Waste and ValueAndrea Darabos
Rather than focusing on meeting departmental objectives and KPIs, organizations need to collaborate better along value streams and understand how they create value customer to customer. Value is defined by your customers, therefore Value Stream Mapping done from their perspective will help you identify unnecessary activities (waste) as well as partially done work (WIP) and other improvement opportunities in your operations. Value Stream mapping is most powerful if it is done by the team working on the stream, in a transparent, visual way, focusing on the AS-IS practice of how you do things today. For best results, arrange a neutral facilitator to run the session.
Manage you Business Model across the business lifecycleBruce Starcher
There has been an explosion of posts on Business Models in the past several years. Many of those posts relate to start ups / new ventures yet business models need to be actively managed throughout the entire business lifecycle. The half life of a business model has shrink from 20 – 100 years (Railroads, steel) to 7-10 years; this means that the business model can no longer be assumed, it needs to be actively managed.
How to Design a Value-Based Renewal Management ProcessGainsight
You can't rely on inertia to renew your customers for you. You can't even rely on customer happiness or delight to ensure a successful renewal event. In the Age of the Customer, the only predictable way to ensure renewal is to ensure your customers achieve their desired outcome. And that's intrinsically linke to value delivery. When you have a renewal process based on value, you're controlling all the variables that are in your control. Learn how to achieve a Value-Based Renewal Management process in this session.
Outbound sales are quite effective when you are launching a new product or when you want to make the best use of a newly-launched marketing campaign. Defining an ideal customer profile and generating a list of the target audience is one of the most vital elements of an outbound sales strategy.
Outbound sales are effective as long as you are able to draw the attention of the prospect and he is ready to listen to you. While performing outbound sales, it is important to convince the client to just listen to you for the one reason being, it is always said if your product is good, it will sell itself, you just have to put efforts in one direction, that is, putting up the product well in the eyes of the customer.
All the efforts of outbound sales are directed in two directions, first being preparing the customized sales calling script and the other one being outbound sales objection management. In this video, we will discuss everything that you needed to know about Outbound sales- Why, How, and When. We would also cover how NeoDove can help you in your outbound sales.
To know more , visit:
https://neodove.com/
Follow us on
Facebook-https://www.facebook.com/NeoDoveTech/
Linkedin- https://www.linkedin.com/company/neodove/
Twitter- https://twitter.com/NeoDoveTech
Instagram- https://www.instagram.com/neodove_tech/
Email:sales@neodove.com
Call us: +91-9509624540
En nuestra lista puede encontrar información de precios,promociones de todos nuestros productos,actualizada según la fecha del documento.
Vigencia hasta 24 de Agosto de 2012
http://www.compugreiff.com
5 Tips to Keep Your Resume Out of The Black HoleHannah Morgan
There is nothing more frustrating than applying for a job on-line and never hearing from the company. Your job search doesn’t have to be this way. Learn what you can do to beat the competition, locate hidden jobs, and shorten your job search. You’ll leave this presentation ready to tackle your next job by using these five secrets.
• How to work the Applicant Tracking System
• Why you should always use the two-step method to apply for jobs
• How to be pro-active, not reactive
• Why you can’t dismiss social media
• Tools to give you direct access to company insiders
Hannah Morgan, Job Search and Social Media Strategist
CareerSherpa.net
Presented at Finger Lakes Job Fair April 2014
Lean UX - How to start with Lean Startup in User ExperienceStanislaw Eysmont
Czym jest Lean UX i dlaczego staje się taki popularny. Jak może pomóc twojej organizacji. Jakie są plusy i minusy stosowania. W jaki sposób pokonać przeszkody w organizacji żeby zachęcić dyrekcję do metodyki Lean UX. World Usability Day, SWPS, Wrocław, Poland (Nov 14th, 2015)
Weighing the differences in your life and your productivity when you're in the practice of having gratitude in your work and circumstances, instead of attitude. This talk was given at the first ever Connecting Things at Wolf Camp Studios in Costa Mesa, CA. Connecting Things takes place the first Wed of every month in Orange County.
Build a strategic management tool for your business in the form of this exclusive balance scorecard PowerPoint presentation slides. Use this balance scorecard PPT design to describe different prospective of your organization which are described as financial perspective, customer or investors perspective, organizational growth perspective and the internal process perspective. This Balanced Scorecard PPT layout explains the essential uses of the maintaining the balance scorecard for strategically developments of your organization as it also helps in analyzing various functions of your business and explains other factors which may affect the growth rate of your organization. This Balanced Scorecard presentation template will work as an effective management strategic tool to manage as well as monitor the strategic targets for the company. Thus you are just a click away from owning this professional designed PowerPoint image for your business to explain your subject matter in a very ingenious way. Gaze into the crystal ball with our Balanced Scorecard PowerPoint Presentation Slides. They give you the gift of foresight.
It covers all the important concepts and has relevant templates which cater to your business needs. This complete deck has PPT slides on BSC Execution Framework Powerpoint Presentation Slides with well suited graphics and subject driven content. This deck consists of total of twenty slides. All templates are completely editable for your convenience. You can change the colour, text and font size of these slides. You can add or delete the content as per your requirement. Get access to this professionally designed complete deck presentation by clicking the download button below. https://bit.ly/33gyDJQ
Semi Standard Structured Report PowerPoint Presentation SlidesSlideTeam
It has PPT slides covering wide range of topics showcasing all the core areas of your business needs. This complete deck focuses on Semi Standard Structured Report PowerPoint Presentation Slides and consists of professionally designed templates with suitable graphics and appropriate content. This deck has total of twenty slides. Our designers have created customizable templates for your convenience. You can make the required changes in the templates like colour, text and font size. Other than this, content can be added or deleted from the slide as per the requirement. Get access to this professionally designed complete deck PPT presentation by clicking the download button below. https://bit.ly/3gfJIi5
Strategy Mapping PowerPoint Presentation Slides is a custom virtual solution for management teams from all domains. This graphically-rich balanced scorecard methodology PowerPoint template deck assists you in strategy mapping. Represent strategic management goals with the help of the cutting-edge design of this PPT theme. Insightful data visuals make bland info interesting. This presentation piques the attention of the viewer allowing him to develop a deeper understanding of the subject. Employ flowcharts, dashboards, and other diagrams to add a visual layer in your balanced strategy planning PowerPoint presentation. Elucidate the essentials of effective BSC strategic planning. Convey the need, perspectives, and implementation of the BSC management technique. Further, this PowerPoint deck features easy-to-understand balanced scorecard strategy map representation. Consolidate scorecards department-wise. Use our professionally crafted PPT templates to highlight the BSC execution framework. Smash the download button on this business performance management PowerPoint theme to build a methodical and informative presentation within moments. Our Strategy Mapping PowerPoint Presentation Slides are explicit and effective. They combine clarity and concise expression. https://bit.ly/3992qXK
Customer Success Summit Keynote
Presented by: Thomas Lah, Executive Director, TSIA
Customer success has become one of the hottest capabilities technology companies find themselves investing in today. For technology-as-a-service providers, customer success potentially holds the key to retaining customers and expanding customer relationships. However, TSIA has been inundated with inquiries from member companies that are struggling to deliver customer success at scale.
In this closing keynote, TSIA executive director Thomas Lah will leverage recent benchmark data and industry observations to outline a seven-step approach to establishing and scaling a customer success capability. From the charter to the financial model to enabling technology, Thomas will provide practical frameworks customer success organizations can leverage as they grow.
Build a strategic management tool for your business in the form of this exclusive balance scorecard PowerPoint presentation slides. Use this balance scorecard PPT design to describe different prospective of your organization which are described as financial perspective, customer or investors perspective, organizational growth perspective and the internal process perspective. This Balanced Scorecard PPT layout explains the essential uses of the maintaining the balance scorecard for strategically developments of your organization as it also helps in analyzing various functions of your business and explains other factors which may affect the growth rate of your organization. This Balanced Scorecard presentation template will work as an effective management strategic tool to manage as well as monitor the strategic targets for the company. Thus you are just a click away from owning this professional designed PowerPoint image for your business to explain your subject matter in a very ingenious way. Gaze into the crystal ball with our Balanced Scorecard Powerpoint Presentation Slides. They give you the gift of foresight. https://bit.ly/3wDkSjS
In this prescriptive breakout session learn what successful Solution Providers are doing to build their Cloud/Mobility business. This workshop is designed for Solution Provider new to cloud/mobility marketplace or have not yet seen success. Success in the new marketplace starts with a Practice Statement, entails new ideas on building marketing savvy and better sales execution. We will cover a variety of tools, tips and techniques partners are using to drive Cloud /Mobility success.
Topics:
• Why you need to create a Practice Statement
• Aligning your marketing message to fit your Cloud strategy
• Building your Cloud marketing program that is unique and is active
• Creating a sales mentality and compensation program that works
• Developing a Business Guidance sales mentality
http://www.ingrammicrocloud.com
BSC Strategy Map PowerPoint Presentation Slides is a tailor-made tool for management teams across all industry verticals. Our highly visual balanced scorecard methodology PPT theme helps you to elucidate value creation by your organization. This comprehensive PowerPoint slideshow assists you in concisely documenting strategic management goals. Impressive data visualization tools allow users to gracefully present data. Utilize Infographics, flowcharts, dashboards, and other diagrams to incorporate visual depth in your BSC strategic planning PPT presentation. Our balanced strategy planning PowerPoint templates provide you with enough virtual and interactive tools to effectively engage your audience. Elaborate on the need, perspectives, and implementation of the BSC management technique through this well-structured PPT slideshow. Easy-to-understand balance scorecard strategy map representation is included in this PowerPoint deck. Present department level scorecards, and BSC execution framework with the help of our professionally crafted PPT templates. Download this business performance management PowerPoint theme and build a methodical and informative presentation within moments. https://bit.ly/30qw1Y5
Do you have the right tools to measure your financial performance? Do you know what elements are necessary to guide your business? Based on last year's rave reviews, Autotask's own Chief Financial Officer, Vince Zumbo, will return to lay out the fundamentals of planning and monitoring your financials for success. Vince will be aided by Autotask Product Manager Joe Rourke who will demonstrate how you can apply what you've learned by leveraging Autotask to support your business' optimal financial health. This session is full of tips, templates and insights that are used by financial professionals today and can be used by organizations of all sizes.
[Presenters: Vince Zumbo & Patrick Burns, Autotask]
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
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Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
2. Measuring Customer Experience (CX) Program Impact is
Critical – and Achievable
EXECUTIVE CHALLENGES
• CX is a “soft & fuzzy” vs. “measurable impact”
program
• Prioritization of resources and attention
• Enterprise priority and level of investment
• Part of strategic planning and operational
budgeting
• How to monitoring of progress, results, impact
2
CXROI SIMULATOR
• CX vision and projects linked tightly to
business results
• Project-specific ROI for prioritizing resources,
investment and optimizing overall program ROI
• Month-by-month impact projections based on
project deployment plan
• CX Management Tool via model updates and
calibration based on actual results & timing
3. DegreeofCXProgramDesign
Degree of Business Model Development
Landscape ROI Measurement Maturity
3
HighLow
High
Low
1
WHY?
2
WHY?
WHERE?
3
HOW?
WHO?
4
HOW MUCH?
WHO’S FIRST?
WHEN?
• Simulate the Impact
• Determine Project-level ROI
• Optimize Investment
• Project Timing of Impact
• Establish CX Dashboard
• Monitor Progress, Impact and
Re-Forecast Business Case
Customer Experience
ROI Simulator
5. CX Improvement Programs are Scoped, Estimated and Mapped
to Customer Journey Touchpoints
PROJECT NAME
PROJECT
INVESTMENT
TOUCHPOINT IMPACTED
Sales Contracts Billing
Order
Mgmt.
Training
Product
Usage
Account
Mgmt.
Product
Support
Customer
Support
Renewal
Customer support $300 K
Customer training $200 K
Sales process redesign $200 K
Employee training/
experience
$300 K
Product improvements $1,000 K
Invoice and billing
redesign
$400 K
New customer
onboarding
$200 K
Pre-renewal
engagement process
$100 K
KEY
Major Impact
Minor Impact 5
STEP 1
7. Four Key Business Benefits of Improved CSAT/NPS are benchmarked
using existing results – and used for simulation purposes
$10,000
$5,500
$0
$5,000
$10,000
Current At Higher NPS/CSAT
Account Acquisition Cost (Word-of-Mouth) - 45%
Average Revenue per Account + 50%
$100,000
$150,000
$0
$50,000
$100,000
$150,000
$200,000
Low CSAT/NPS High CSAT/NPS
Account Retention + 30%
Normal
Promoters
9.0%
5.4%
0%
5%
10%
Current At Higher NPS/CSAT
Cost to Serve (Account Servicing Cost) - 40%
7
STEP 3
8. CX Program Impacts are Simulated using an Interactive Model – and
presented in the CX Dashboard
8
Yes Current CX Sales Process
No New Sales Process
No Invoice & Billing Redesign
Yes Current Recruitment
No New Customer Onboarding
No Customer Training
Yes Current Onboarding Process
No Product Improvements
No Customer Support
Yes Current AMProcess
No Employee Training
No Pre-Renewal Engagement
Customer Experience Program - Overview and Improvement Planning
Customer
Onboarding
Customer Use
& Support
Experience Improvement
Project
Account
Management
Program Area Selected
Sales /
Business
Development
0
1,000
2,000
3,000
4,000
1 2 3 4 5 6
Account Growth
Total - Projected Total - Baseline
$-
$50,000,000
$100,000,000
$150,000,000
$200,000,000
$250,000,000
1 2 3 4 5 6
Revenue Growth
Total - Projected Total - Baseline
12 12
0
10
20
30
40
Baseline Projected
NPS
$5,345 $5,345
$-
$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
Baseline Projected
New Account Acquisition Cost
$-
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
$3,500,000
$4,000,000
1 2 3 4 5
Total Program Costs - by year
0%
100%
200%
300%
400%
500%
600%
700%
1 2 3 4 5
ROI - after each year
Yes Current CX Sales Process
Yes New Sales Process
No Invoice & Billing Redesign
Yes Current Recruitment
Yes New Customer Onboarding
No Customer Training
Yes Current Onboarding Process
Yes Product Improvements
No Customer Support
Yes Current AMProcess
Yes Employee Training
No Pre-Renewal Engagement
Customer Experience Program - Overview and Improvement Planning
Customer
Onboarding
Customer Use
& Support
Experience Improvement
Project
Account
Management
Program Area Selected
Sales /
Business
Development
0
1,000
2,000
3,000
4,000
1 2 3 4 5 6
Account Growth
Total - Projected Total - Baseline
$-
$50,000,000
$100,000,000
$150,000,000
$200,000,000
$250,000,000
1 2 3 4 5 6
Revenue Growth
Total - Projected Total - Baseline
12
20
0
10
20
30
40
Baseline Projected
NPS
$5,345
$4,581
$-
$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
Baseline Projected
New Account Acquisition Cost
$-
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
$3,500,000
$4,000,000
1 2 3 4 5
Total Program Costs - by year
0%
100%
200%
300%
400%
500%
600%
700%
1 2 3 4 5
ROI - after each year
Yes Current CX Sales Process
Yes New Sales Process
Yes Invoice & Billing Redesign
Yes Current Recruitment
Yes New Customer Onboarding
Yes Customer Training
Yes Current Onboarding Process
Yes Product Improvements
Yes Customer Support
Yes Current AMProcess
Yes Employee Training
Yes Pre-Renewal Engagement
Customer Experience Program - Overview and Improvement Planning
Customer
Onboarding
Customer Use
& Support
Experience Improvement
Project
Account
Management
Program Area Selected
Sales /
Business
Development
0
1,000
2,000
3,000
4,000
1 2 3 4 5 6
Account Growth
Total - Projected Total - Baseline
$-
$50,000,000
$100,000,000
$150,000,000
$200,000,000
$250,000,000
1 2 3 4 5 6
Revenue Growth
Total - Projected Total - Baseline
12
40
0
10
20
30
40
Baseline Projected
NPS
$5,345
$2,673
$-
$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
Baseline Projected
New Account Acquisition Cost
$-
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
$3,500,000
$4,000,000
1 2 3 4 5
Total Program Costs - by year
-100%
0%
100%
200%
300%
400%
500%
600%
700%
1 2 3 4 5
ROI - after each year
STEP 4
9. CX ROI Was Projected at the Project and Program Level for
Portfolio Optimization Purposes
38%
46%
68%
91%
114%
143%
174%
198%
0%
20%
40%
60%
80%
100%
120%
140%
160%
180%
200%
1 2 3 4 5 6 7 8
Project ROI
CX Project Number
42%
119%
144%
0%
20%
40%
60%
80%
100%
120%
140%
160%
180%
200%
Technology People Process
Program ROI
CX Project Type
9
Average: 109%Average: 109%
STEP 4
10. CX Program Planning Allowed Impacts to be Estimated Over Time for
Operational Planning and Enterprise Optimization Purposes
70.0
75.0
80.0
85.0
90.0
95.0
J F M A M J J A S O N D
CSAT Over Time
PLANNED
TARGET
Project
Project Timing (month)
J F M A M J J. A S O N D
Customer
Support
Customer
Training
Sales Process
Redesign
Employee
Training/
Experience
Product
Improvements
Invoice and
Billing Redesign
New Customer
Onboarding
Pre-renewal
Engagement
process
10
STEP 4
11. Model Development
Annual cycle
Monthly reporting
11
• CX and touchpoint
metrics (VOC)
• Customer
value/economics
• CX improvement
program/projects
Data Collection
and Program Scope
• Impact levers/key driver
analysis
• End-to-end linkage and
economic impact
• Internal benchmarks
• Leadership input
Model
Development
and Validation
• Project Specific ROI
• Program ROI over time
• Deployment timing options
• Optimization options
• Year-by-year program
design
Decision-making
and Optimization
• Project monitoring and
impact
• End-to-end impact
measurement and
reporting
• Model recalibration and
forecasting
• Re-optimization and re-
planning
Deployment
and Monitoring
Model Development in a few week
12. THANK YOU
For more information, contact us:
Greg Tucker, CEO
415.680.5635
greg@tucker-co.com