The document outlines the travel booking and payment process for clients. It discusses booking validation checks, payment flows through a payment gateway, an overview of the IATA Billing and Settlement Plan (BSP) process, different fare types, class systems and airline yield management, queue management for bookings, the cancellation and refund process, and how unused legs or banked tickets can be used.

1. Travel Process for Client

2. Agenda
Booking and Payment flow
What is IATA Billing and settlement plan (BSP)and overview
Fare Types
Class System & Airline Yield Management
Queue Management
Cancellation and Refund Process overview
Unused Legs/Banked Ticket

3. Booking Overview

4. Booking Overview
Client
Payment
Gateway

5. Profile Overview

6. Our Validation Check
Mandatory client reference with character limit
“Reason of travel , Policy ID, Employee ID & Cost Centre”
Air class missing
Hotel wrongly created .
Travellers name missing
Rail folders not contain the city code
Product code mismatch
Back office Product code not mapped with Airplus product
More than 4 Segments
Wrong Ticket Number or Airline 3 letter code missing

7. Payment Flow
Payment method is automatically selected as
“Payment Gateway” based on customer
payment terms.
Files are sent to Payment gateway on daily
bases .
Gateway portal process payment .
Back office invoice to Client.

8. What is IATA Billing & Settlement
Plan(BSP)

9. What is IATA BSP
Billing and Settlement Plan – A carrier neutral reporting/accounting system run
by IATA
A network of approved Agents who issue Airline Ticket on behalf of the Airlines
A clearing instrument to reconcile the sales by Agents to the Airlines that own
sales
Travel Agencies: Sell tickets on many carriers - Reports to one central point =
BSP
AIRLINE: Many sales outlets - Reports received from one central point = BSP

10. BSP Overview

11. BSP Overview
Accredited Agent receives tickets stock from IATA
Accredited Agent issues E-ticket via General Distribution system
(GDS) .
Passenger pays and receives a E-ticket from the Agent
Airline carries the passenger
GDS sends ticketing information to the Data processes centre (DPC)
DPC, produces and uploads Reports on BSP link
IATA informs Bank about Remittance and Settlement amounts
Bank debits Agent 15th
of every month – Remittance from Agents
Bank credits Airlines – Settlement for Airlines
Refunds

12. What Is Fare Type & What Does it
Mean?

14. What, When & How
Faring
Saving
Published Fare London - Moscow- London 1400.00
Corporate House Fare London - Moscow- London 1100.00
Consolidated Fare London - Moscow- London N/A
Leisure Fare London - Moscow- London 850.00 250.00
Published Fare London - Houston-London 6140.00
Consolidated Fare London - Houston-London 4940.00
Leisure Fare London - Houston-London N/A
Innovation London - Houston-London-"Berlin" 3750.00 1190.00
Ticket issued in Dec Ticketed London - Singapore - London 5900.00
Revisited in Jan & Issued Ticketed London - Singapore - London 4100.00 1800.00
Scenario 1
Scenario 2
Scenario 3

15. Class System & Airline Yield
Management

16. Class System
Premium
Economy
Business
Economy Non Flex
First
Economy Semi FlexBusiness
Semi Flex
Business
Non Flexi
Y J D C K

17. Airline Yield Management
£3500.00(Flexible)
£2800.00 (Semi Flexible)
£2150.00(Non or Semi Flexible)
£1800.00(Non or Semi Flexible)
J-36 Seats
C – 22 Seats
D -12 Seats
R - 4
Seat

18. Multiple pseudo city
UK
US
India
18
Pseudo City Routing Availabilty
UK London - Moscow 1
INDIA London - Moscow 4
US London - Moscow 2
Selling the right seats to right customers at right prices and at right time

19. Queue Management

20. Queue Management
A Queue is an automated file of PNR’s or messages, which require servicing or
handling. Each queue is identified by a number and optional queue identification.
A queue will hold either PNR’s, MESSAGES or PROFILE FILES but never a combination
on the same queue
Reservation System places PNR’s on queue based on the action required, such as
confirmation or schedule change notification.
The system determines correct queue placement of a PNR from the Subscriber
Identification (SID) in the first field

21. Queue Management Process Overview
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Booking made as per Travel Policy
(second check)
Profile fields check
Unused legs check
Visa Checks
Fare checks
Transfer check
Air plus fields checks
Refunds

22. Cancellations & Refund Process
Overview

23. Cancellations & Refund Process Overview
Client
Gateway Portal

24. Refund Process Overview
All Refunds go to BSP (billing cycle 01st
to end of every
month).
BSP processes refund request.
BSP generates refunds remittance on 15th
of every
month.
Once the refund remittance received from BSP & it is
sent to the back office system automatically.
Back office will automatically update the refunds and
generate refunds remittance and send to Payment
Getaway portal.

25. Unused legs

26. Unused legs
Unused legs are also called Banked ticket which can be use by the traveler for the future
MERMUN MARGULIS SLAWA DME ZRH LX PSWISS 24-Oct 7244129551964
2IWHUN MARGULIS SLAWA DME ZRH LX ESWISS 10-Oct 7244129310195
2IWHUN MARGULIS SLAWA LHR SVO SU NPX1 11-Oct 5554129361867
2IWHUN MARGULIS SLAWA ZRH LHR LX SSWISSUK 13-Oct 7244129361870
3O82GC RAYNER DAVID LHR DME BA NNCRU 05-Nov 1254129457239
NG5A67 ANTONOV MIKHAIL LHR IAH UA QNCUP41S 12-Nov 0164129657564

27. Unused legs Scenario
Scenario 1 Change in Schedule /Airline for Return Fare Used Segments Unused Segments Banked
British Airways issued London - Moscow- London 1700/- London -Moscow Moscow - London
Aeroflot
Moscow - London one way
1650/- N/A
Aeroflot-->London Moscow & BA-->
Moscow -London open for use in
one years time
Change in schedule for
Returns trip Aeroflot
Moscow- London - Moscow
1800/- Moscow - London London - Moscow
Scenario 2 Change in Routing
Swiss Air issued under Best
Price Non Refundable London – Singapore -London
5000/- Zurich - Manchester-Zurich open for use in one years time
Changes in trip re-routing
travel with British Airways Zurich - Singapore - London
5000/- Zurich - London - Zurich
Scenario 3 Fixed Time Frame
Fixed time frame British
Airways out & Lufthansa way
Back London - Berlin - London
1200/-
Issued two round trip With
British airways & Lufthansa London - Berlin - London
1300/-
London - Berlin - London BA
out & Lufthansa In
London - Berlin - London
Lufthansa Out & BA In
open for use in one years time
Scenario 4 Additional Segment & Merged Additional Travel
British airways London - Houston - London 7000/-
Adding Additional Segments
to reduce cost
London - Houston - London-
Berlin
5500/- London - Houston - London London -Berlin open for use in one years time
Merged Additional Travel
London - Berlin -London-
Singapore - London
5800/-
London - Berlin -London-
Singapore - London