Transforming Performance Management
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Fiona Anderson, valuingYOU and founder of the Birmingham EFS network, explored the potential that a strengths focussed approach has to transform Performance Management within the workplace. At the session she demonstrated how the current deficit model that focuses on weakness differs from one that focuses on strengths.
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Transforming Performance Management
- 1. www.valuingyou.co.uk Fiona Anderson Marian Hubbell Diane Rance fiona.anderson@valuingyou.co.uk 0783 4209240 Transforming Performance Management @valuingyou
- 2. www.valuingyou.co.uk Why most conversations demotivate FOCUS ON STRENGTHS NON- DIRECTIVE FOCUS ON WEAKNESSES DIRECTIVE
- 3. www.valuingyou.co.uk How we define strengths “Underlying qualities that energise us and we are great at (or have potential to become great at).” Brewerton and Brook, 2014
- 4. www.valuingyou.co.uk Return on Investment Gallup State of the Global Workplace, 2013 • Disengaged employees lose you customers – 70% of consumers will not forgive business following poor customer service • Disengaged employees are not productive – they make 100 times the number of errors • Disengaged employees take time off “sick” – they take 2.4 times more sick days • 74% of employees rarely, or never receive praise from their managers – The number one reason employees leave is a lack of recognition and, according to a Harvard Business Review study, recognition also has the largest impact on employee engagement • Disengaged employees have a negative impact on profitability – they cost an organisation approx. £3,400 for every £10,000 annual salary 17% of UK workforce is engaged 17% 26% actively disengaged 26%
- 5. www.valuingyou.co.uk Importance of a positive mind-set
- 6. www.valuingyou.co.uk The power of strengths-based conversations Ref: Corporate Leadership Council
- 9. www.valuingyou.co.uk What is the right kind of stretch?
- 10. www.valuingyou.co.uk Peak performance & productivity
- 11. www.valuingyou.co.uk Weaker areas – “performance risks” 2
- 12. www.valuingyou.co.uk Using coaching: • Awareness of strengths in overdrive • Identify impact on role – acceptable or not? • Using your strengths to compensate • Using others’ strengths to compensate • Forming new habits – being very intentional Stretch - positive strategies to reduce performance risks
- 13. www.valuingyou.co.uk Multi-rater feedback – unique feature
- 14. www.valuingyou.co.uk Changing assumptions Employee-driven Aim: Improve performance, engagement and development Agile goals Valuing unique strengths Rewards linked to contribution and team success Coaching-focused to build strengths and reduce risks to performance Top-down approach Aim: Improve performance Fixed goals Prescribing competencies Strong link between appraisal ratings and rewards Training-focused to fix weaknesses “Inspire excellence by positively stretching people to optimize their strengths, reduce performance risks and achieve beyond what they thought was possible” Brook and Brewerton, 2013
- 15. www.valuingyou.co.uk Staff Managers Senior Managers Executive Board Developing a Contagious Culture Model Mission Brand Vision Nucleus Strategy Plans Budget Goals Values Behaviours Symbols Annual Plan Annual Budget Team Objectives Individual Objectives Performance Management Evaluate Report Monthly one to ones Metrics Reporting Appraisal Objectives Salary Scales Training and Development Talent Management Recruitment Induction Competencies Performance Management Reward Recognition Communication and Involvement PR Marketing IT Finance Logistics Legal Governance Individual Objectives Personal Development Team Goals Monthly one to ones © 2015 valuingYOU ALL RIGHTS RESERVED
- 17. www.valuingyou.co.uk • Building great place to work • Leadership development • Coaching • Team development • Recruiting best in class talent • Succession planning • Career/personal development • Managing change • Building resilience Potential is only limited by our thinking
- 20. www.valuingyou.co.uk Share | Learn | Inspire Welcome
- 21. www.valuingyou.co.uk Vision: Share | Learn | Inspire 5 a year Case Study - including evidence of success + New technique and/or research 45 minute sessions: Input, Q&A, Reflection Sponsored events, no fee to attend Virtual “committee” of 6 volunteers
- 22. www.valuingyou.co.uk Share | Learn | Inspire: connect@valuingyou.co.uk Sign up for Engage for Success Newsletter http://engageforsuccess.org/ Building Your Business Case for Culture Change: www.valuingyou.co.uk Slides, follow up ……. Watch for & circulate email for next event. Feedback Contribute: If you are a proactive doer- volunteer for our virtual “committee” A case study or technique Host an event CIPD: Develop skills: Action Learning, am, 10th June http://www.eventbrite.co.uk/o/cipd- birmingham-branch-7902952112