Panel: Transforming Business with the Customer in Mind Jenny Young, Lead Partner, Customer Advisory, Ernst & Young

1. Transforming
Business with
the Customer
in Mind

2. #ConnectIn16
Whole of business transformation is needed to capitalise on
changing consumer trends and demands…

3. #ConnectIn16
Whole of business transformation is needed to capitalise on changing consumer trends and demands
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Customer Centric
Businesses
Increase their profitability
Leverage them for future growth
Achieve better social outcomes
Attract more customers
Sell more
Retain them for longer

4. #ConnectIn16
Customer centric approach
Multichannel Focus
Data driven decision-making
Executive ownership
Disciplined program management
Change management
E2E whole of org viewIntegrate related programs
Successful customer centric businesses