3. MuleSoft Meetup
Keep in mind!
1. For Training and Certification, please visit: https://training.mulesoft.com/
2. Self-paced (FREE) courses are available:
3. Visit the Dev tutorial to have guided
Hands-on experience:
https://developer.mulesoft.com/tutorials-and-howtos
4. Need help?
a. https://help.mulesoft.com/s/
b. https://stackoverflow.com/
4. MuleSoft Meetup
Guidelines for today
1. Put your questions in the chat today. Everyone will try to answer it.
2. Remaining questions will be asked on your behalf at the end of
the session.
3. The recording will be shared at the Meetup Page for APIForce and
on the APIForce YouTube Channel
4. This meetup is just a starting point for more industry-specific
meetups with real world examples. More information later.
5. Introduction of the Speakers
Verena
Meyer-Trenkle
Retail & Telco Expert
Heinz Kohlweg
Healthcare Life
Sciences Expert
Christian Steinmetz
Automation Expert
8. Evolve into a cloud-based offering and accelerate execution
MuleSoft expanding its portfolio
Evolves into
● Innovation at the RPA Core
● Easy to use, deploy and
govern
● More integrated at the point
of automation need
and much more to come!
MuleSoft RPA
Servicetrace X1
9. Leader in iPaaS and Full Lifecycle API Management, Visionary in RPA
MuleSoft Ranked #1 in Market Share
iPaaS
Full Lifecycle
API Management
Robotic Process
Automation (RPA)
6x
Leader
9
Visionary
7x
Leader
10. Fortune 500
Average Company Lifespan
Source: https://www.statista.com/statistics/1259275/average-company-lifespan/
1980 - 37 yrs
1996 - 32 yrs
2022 - 19 yrs
12. Unrealized returns from invested automation
Source: 2022 Connectivity benchmark report
of apps are
integrated
experience lack
of connected
data and apps
missing
connected user
experiences
13. How can I speed up payroll
processing?
How can we close our
books accurately?
How can I make my contact
center more efficient?
Finance
Service
Employee Success
apps on average used
by today’s employee
8
Manual tasks and processes are prime for automations
Source: How Much Time Are You Wasting on Manual, Repetitive Tasks?, Smartsheet,
Annual SaaS Trend, Blissfully Report, 2019,
hours spent on repetitive,
manual tasks per week
10
14. Unlocking innovations is
hard without the right
automation platform
Evolving
Requirements
Coding experience
Business / IT
collaboration
Business Users
Your organization Automations
Source:The State of Business and IT Innovation, MuleSoft
15. SAP
SAP
MuleSoft Automation
Empower your teams to do more, with less
Move faster with fewer resources
Automate any manual or repetitive tasks in your organization
Composer -- RPA -- Orchestrator
Improve how work flows for everyone
Empower anyone to automate any Customer 360 processes
Composer -- RPA -- Orchestrator
Power automations together
Automate as a team on a platform that makes collaboration with IT easy
Composer -- RPA -- Anypoint
19. Repetitive manual tasks slow down processing
Rachel has bought some NTO hiking boots but her delivery is delayed
She contacts the Service center to find out what’s going on
Service
Cloud
Opens Customer
Case via
OmniChannel
Checks Order
Status
Sees NBA on
offering express
delivery
Puts customer
on hold
Logs into legacy
warehouse system
Manually enters
delivery data
Legacy
OMS
Confirms &
Closes Case
Update order in
Netsuite
NetSuite
Login to NetSuite
20. Increase Productivity and Efficiency
Use MuleSoft RPA Bots to replace human tasks
Service
Cloud
Opens Customer
Case via
OmniChannel
Checks Order
Status
Sees NBA on
offering express
delivery
Continue conversation
/ Triggers Bot
Logs into legacy
warehouse system
Manually enters
delivery data
MuleSoft
RPA
Confirms &
Closes Case
Update order in
Netsuite
Composer
Login to NetSuite
Does other tasks
while RPA running
Trigger
(on success)
21. Cost Takeout Value Proposition
Expected Improvements
Value Driver
Eliminate waiting period
Empower service agents to improve
customer experience
Reduce error rate
Changes into system are more resilient and
less error prone
Increase agent productivity
More customer cases can be addressed by
service agents
↑ 100%
With
Automation
x4 cases per day
Reduce resolution time per case ↓ 83%
↓ 99%
24. Increase Productivity and Efficiency
Use MuleSoft RPA Bots to replace human tasks
Service
Cloud
Opens Customer
Case via
OmniChannel
Checks Order
Status
Sees NBA on
offering express
delivery
Continue conversation
/ Triggers Bot
Logs into legacy
warehouse system
Manually enters
delivery data
MuleSoft
RPA
Confirms &
Closes Case
Update order in
Netsuite
Composer
Login to NetSuite
Does other tasks
while RPA running
Trigger
(on success)
25. Enable Automation Self-Service for Customers
Einstein Chatbot and MuleSoft Automation increase productivity and efficiency
Service
Cloud
Customer starts
chat conversation
Einstein Bot
provides
assistance
Customer wants to
update order
Continue conversation
/ Triggers Bot
Logs into legacy
warehouse system
Manually enters
delivery data
MuleSoft
RPA
Update order in
Netsuite
Composer
Login to NetSuite
Trigger
(on success)
Asks for further
support?
Talk to an agent
End
conversation
27. Cost Takeout Value Proposition
Expected Improvements
Value Driver
Eliminate waiting period
Empower customers to self-service
Reduce error rate
Changes into system are more resilient and
less error prone
Productivity and efficiency
More customers covered by Einstein Chatbot
↑ 100%
With
Automation +
Einstein
Chatbots
10x faster
Less number of cases
Service agents can focus on real issues
↓ 75%
↓ 99%
31. Decoupling technical layer for business
MuleSoft Automation
API
UI
Systems and Apps
Anypoint Platform
IT
Composer
Connectors
MuleSoft Composer
Automate
Business
MuleSoft RPA
Automation
32. Anypoint Exchange
MuleSoft Automation Suite
RPA Manager
MuleSoft Composer
Composer
Flows
…
Test / Deploy / Run
HTTP
Publish
Deploy
Embedded
Runtime
Deploy
RPA
Bot
Farm
RPA Bot
RPA Bot
RPA Bot
RPA Bot
Mule
Runtime
Anypoint Platform
Mule App
Mule App
Mule App
Mule App
RPA
Process
RPA Builder
PDF …
RPA Recorder
Save
HTTP
Mule
Application
Anypoint Studio
…
HTTP
38. Use Cases HLS for upcoming meetup
1
Logistics Inventory Purchasing
Biotech professional, has very limited time to
order new goods
2
Patient Admission
Hospital is receiving data via:
- Phone, mail, e-mail, pdf, xls
39. Use case 1 - Inventory Management
Manual labour at work
Login to SAP
Check Stock
Overview
Purchase Order
Martin
Get approval
for Order
Release Order
Send order
confirmation
2 hours daily
Error prone
Time-consuming
Less reliable
Not accurate
40. Use case 2 - Patient Admission Process
Doctors
Other
hospitals
Sandra
Single admission
document
Multiple
admissions
OH OPEN
HOSPITAL
Admission at hospital facility
41. Use Case 2 - Sandra’s morning routine
Manual labour in hospitals
Receives
admissions
Email
Download
Attachment
Open PDF
Open Excel Open OHS
Register
Admissions
Sandra
Error prone
Time-consuming
Less reliable
Not accurate
44. Use Cases Telco for upcoming meetup
1
Customer Onboarding & Communication
- Reduce manual tasks
- Enable cross channel communication
2
Customer Support: Swivel-chair scenario
- Service agent needs to check several system for
troubleshooting
- Long customer waiting times
45. Customer Onboarding and Communication
Sales Rep
Online
self-service
Physical contract is
scanned; Content
extracted to CRM
Contract information
transferred to CRM
Customer enters new contract
Monthly invoices
generated and
sent to customer
Promotions sent to
customer using
preferred way of
communication
Unlock number
and send
notification to
customer
Information / changes transferred
back to CRM via customer portal
Service Agent
Customer
Virtual
Assistant
46. Increase Productivity and Efficiency
Service Agent
Opens Knowledge
Base and goes
through checklist
Proposes solution
attempts
Swivel Chair Scenario - “internet issues”
Logs into diff OSS systems for any
cable/router/ethernet disconnections
Broken router
Create ticket to exchange
router; arrange onsite
technician
IVR menu:
-authorisation
-problem selection
-...
Customer
Customer Waiting Time
Service Agent
summarizes actions
and closes call
49. Use Cases IT Operation for upcoming meetup
1
Anypoint Troubleshooting Tasks
- Monitor APIs and alert in case of failure
- According to a admin checklist, check and fix
2
User creation in RPA Manager
- Need to create a request for new user
- Request will be approved and user will manually added
to RPA Manager
50. Use case 1 - Anypoint Troubleshooting Tasks
Manual labour in IT Operation
Ernie
CloudHub Azure RTF On Premise
Checklist of several google sheets
Check
Servers
Check Logs
Interpret
error
Steps to fix Fix error
Request
additional
support
Jira ticket
51. Use case 2 - User creation for MuleSoft RPA
Manual labour in IT Operations
Kreshnik
SE Platform
New Request
Check
Request
Approve
Request
Create User
in MuleSoft
RPA
Notify User
Close Case
Create User
API Key in
MuleSoft
RPA
52. Upcoming IT Operation Meetup Session
Will be communicated in December 2022
Somewhere in February
54. Use Cases Manufacturing for upcoming meetup
1
Order Intake Process
- Raw materials tracking
- Data sync from many systems and interfaces
2
Service Order Process
- Service agent needs to check several system for
troubleshooting and resource availability
- Long customer waiting times
55. Use case 1 - Order Intake
Manual labour at work
Order received
Check Stock
Overview
Purchase Order
Get approval
for Order
Release Order
Send order
confirmation
Error prone
Time-consuming
Less reliable
Not accurate
Operations
56. Service Order Process
Manual labour in Service Division
Receives
service request
Download
Attachment
Open PDF
Open Excel
Open Service
Portals
Booking
Service request
Error prone
Time-consuming
Less reliable
Not accurate
Service
