Old but true is the adage, “The only constant in life is change.” Move beyond the day-to-day activities of a network enablement program. Learn from industry-leading peers and SAP Ariba solution experts how change management principles empower your entire program. Whether you are a new or experienced customer, change management drives better outcomes with internal users and trading partners. TTransform your entire business with a program that energizes, inspires, and gives you results.

1. March 22, 2017
Audrey Herrera, SAP Ariba
Transform Network Enablement Through
Change Management

2. Supplier Enablement Change Management

3. 3© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Public
Design
Build
Execute
Embrace
Support
Apply
Project Management Change Management
VS

4. Change Management for Supplier Enablement Best Practices

5. 5© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Public
Explore
Adopt
Sustain & Improve
• Identify & Onboard leadership
• Stakeholder Engagement
• Define Success Criteria
• Change & Impact Assessment
Best Practices

6. 6© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Public
“Explore”
Mark Scherzer
• Ariba client for 15+ years
• Transitioned from Ariba On Premise solution to Ariba Cloud solution 2016
• Automation: Source to Invoice
• Global footprint
• Global Supplier Enablement Program
Mark.Scherzer@morganstanley.com

7. 7© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Public
Explore
Adopt
Sustain & Improve
• Identify & Onboard leadership
• Stakeholder Engagement
• Define Success Criteria
• Change & Impact Assessment
• Communicate
• Promote
• Train, Coach
Best Practices

8. 8© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Public
Adoption through Marketing
People
Content
The Power of “&”
The Foundation
• Business &
Adoption Goals
• Executive &
Ambassador
Champions
• Why, where,
what, how and to
whom we market
The Intelligence
• Research
• Benchmarks
• Employee
Surveys
• Proof Points
=
• “Snap Facts”
The Amplification
• Brand Identity
• Core Content &
Assets
• Ambassador
Programs
• Internal &
External Channels
• Calendar of
Milestones

9. 9© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Public
Explore
Adopt
Sustain & Improve
• Identify & Onboard leadership
• Stakeholder Engagement
• Define Success Criteria
• Change & Impact Assessment
• Communicate
• Promote
• Train, Coach
• Measure
• Continuous engagement
• Continuous improvements
Best Practices

10. 10© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Public
“Sustain & Improve”
Susan Figeac, Murphy Oil Corp
• Ariba client for 18 months
• Transitioned from legacy platform to Ariba Cloud solution
• Automation: Source to Invoice
• Global footprint
• Global Supplier Enablement Program
Susan_Figeac@murphyoilcorp.com

11. MURPHY OIL CORPORATION 11
Excellent Progress on Tool Implementation
• Spend on purchase order and Ariba enablement increasing each
quarter
• Increased control over invoice count and spend through the Ariba
process
18%
41%
58%
68%
29%
67%
74%
80%
74%
52%
37%
27%
94% 96% 97% 99%
10%
21%
21%
16%
5% 1% 4%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Canada Malaysia US
Invoice Count
Operations Invoice Count by Origin
Ariba Non-Ariba FI
11%
30%
39%
58%
6%
47%
52% 51%
83%
67%
59%
38%
93%
100%
90%
100%
62%
35%
40%
36%
4% 13%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Canada Malaysia US
Spend
Operations Vendor Invoice Spend by Origin
Ariba Non-Ariba FI

12. Questions and Answers

13. MURPHY OIL CORPORATION 13
Please complete session survey
Locate Session Click Surveys Button Select Breakout Survey Rate Session

14. Thank you.
• Contact information:
Audrey Herrera
Seller Enablement, Program Manager
audrey.herrera@sap.com

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