Training Preparation Steps Activity STEP 1: Review the outline below as it will inform how you complete the activity. Moving From Needs Analysis to Training Outcomes Problems = areas/processes that merit improvement Goals = long-term outcomes to be accomplished Objectives = measurable steps to be taken to meet goals 1. Identify and present problems to the organization/department/unit. 2. Identify the training goals (for the organization/department/unit). 3. Translate those goals into measurable steps to be taken to meet goals that are specific to the group involved in the training. STEP 2: Consult the example below to see how to provide/present problems, goals, and objectives. Problem: Employees do not feel they receive adequate feedback about how they are performing. Goal: To improve the feedback process in the organization. Objectives: Creating a formal feedback process. Creating routine scheduled feedback sessions. Training managers to provide constructive feedback. Training employees how to respond to constructive feedback. STEP 3: Complete the remaining examples by providing goals and objectives that would accompany the problems presented. Example 1 Managers do not feel the customer service representatives are dealing politely with the customers. Goal: Objectives: Example 2 Employees feel the need for and nature of organizational changes should be communicated more clearly to the staff. Goal: Objectives: Example 3 Managers do not feel employees embrace the organizational mission statement. Goal: Objectives: Example 5 Mid-level managers report that the do not have a clear sense of how their responsibilities are different from the groups of employees they oversee. Goal: Objectives: ...