HR and Security Department

1. HR and Security Department
CREATED BY :
URANIA HEPTANTI
FATKHURROKHMAN
RIA EMMA
NUNUNG
JAMAL

2. 1. What did we do well
• Improvement level from rank and file to be a leader
• Cross training program to another department
• Driving lesson to all security members
• Support to achieve Damkar sertification
• Computer knowledge from zero to hero
HR and Security Department

3. • Continue cross training program not only to FB department but we
can choice what we want to be include back office
• Improve hospitality training regarding seamless services
2. What could we improve
HR and Security Department

4. • Consistency on job description and all program
• Separate personal problem to be a professional worker
HR and Security Department
3. Mistake to avoid

5. 4. Problem that we could avoid
• Miscommunication
• Guest complain
• Indiscipline
HR and Security Department

6. 1. Core / General
2. Fuctional /
Technical
3. Supervisory 4. Managerial 5. Leadership
6. Management
Development
Program
7. Training For
Specific
Purposes
1. Hotel Orientation
2. Departement
Orientation
3. Hospitality Training
4. Problem Solving
5. Effective
Communication
Skill
6. Service Excellent:
Product knowledge.
Being profesional.
Customer Service.
Guest Complaint
Handling
7. Product Knowladge.
Quiz / Competition
8. Upskilling (F&B, FO)
1. Cross Training
with Specific
Objectives
2. Departement
"Standard
Operating"
(SOP Related)
Training
1. Industrial
Relations
(Hotel Rules /
Peraturan
Perusahaan
Overview)
2. Public
Speaking /
Presentation
Skill Training
1. People Management
2. Management
Training, Decision
Making, Delegation,
Influencing Otrhers
1. Introduction to
Leadership
2. Transformational
Leadership
1. Accounting/ IT
2. Front Office
3. Housekeeping/
Laundry
4. F&B
5. Kitchen
6. Engineering
7. Sales &
Marketing
8. Human
Resources /
Capital /
Security
1. English for
specific
purpose
(FO,HK,F&B,
Sales)
2. "English day"
Program
3. Computer
Skill (
Microsoft
Office, PPT,
Word, Excel )
4. Waste
Management
(Recyclig)
SYLABUS