This document provides tips for avoiding computer viruses and recommendations for getting support for PCs. It advises not opening attachments from unknown senders, enabling macro security in Microsoft Word, and using antivirus software like Norton or McAfee. For support, it recommends always backing up work, having a backup computer, using firewalls, and cleaning PCs to avoid problems with sensitive components. It also evaluates computer retailers like Evesham and Mesh, noting their product knowledge, customer service, and reliability.

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2. Bulletin BoardHow not to get a computer virus?By Michael Benis Some computer viruses are really virulent and tricky, like My Doom worm, Anna Kournikova and I Love You, just to mention some.

3. To avoid them, there are some rules you must follow: 1. Never open an attachment from anyone you don’t know. 2. Even if you know the sender, don’t open any attachment until you confirm he or she actually sent it. 3. Use the security tools of Microsoft Word, by clicking on the Tools menu and selecting Macro Security button. Then press High. 4.The simplest solution is to buy a good antivirus program. The easiest and more powerful antivirus packages are: Norton Antivirus and McAfee virus scan. .

4. PC CUSTOMER SUPPORT After buying a PC, it has to be said that costumer service levels are lower than those related to other products It’s partially due to the difficulty of accurately diagnosing the problem, particularly if the user doesn’t have a good knowledge of PC. Bearing this in mind, you must be aware that sooner or later your PC is going to develop a fault and you, as a translator usually pressed by deadlines, must make sure you can carry on working.

6. Have a back up computer

9. good quality of components.

10. bad after sales service with component failures.

11. difficult to reach customer service (telephone).

12. translators requirements end up costing much more than their minimum specifications sold for good prices.

14. not satisfactory product knowledge of their sales staff

15. good after sales service

16. excellent Sony laptops after sales service

17. bad after sales service with component failures

19. good value for money

20. good configurations and robust case, esay to mantain

21. no need to buy speakers, mouse, sound card if not needed

22. pleasant and well prepared technicians with good follow up on messages left to operators

23. bad after sales service with component failures

25. Information taken from: Bulletin Board (you post, we answer) Michael Benis ITI bulletin March-April 2004