1. PROGRAMME ON ‘TQM for Productivity, Quality & Cost’
COURSE CONTENT
Forenoon
Session-1 [10 am to 11:30 am ]: Concept of Quality Gurus regarding Quality - Ultimate
Cost Principle - Cost Of Quality - Cost of Good Quality and Cost of poor quality - - Concept of
FMEA- Kobetsu Kaizen - Simple Techniques for problem solving: Pareto Analysis, Why Why
Analysis
Session-2 [11:45 am to 1:00 pm ]:: Case studies: Check Sheet – Construction -
Collection of Data for analysis - Analysis of data - How to construct Perato Chart and act - Vital
few and Trivial many Collection of data, construction of Histogram and analysis - Fish bone
diagram construction and analysis - Class room exercises - Role of Kaizen and Poka yoke in
Productivity, Cost & Quality
Afternoon
Session - 3: [1:45 pm to 3:30 pm ]:Class room exercises & Group discussions on resolving
the presnt issues using TQM techniques
Session - 4: [ 3:45 pm to 5:00 pm ]: 5 S; Three Sigma and Six Sigma concepts - Quality
Improvement as an ongoing program Feed back & action Plan for continuous improvement
Training Discription
TQM is extensively used by all industries like Manufacturing, Health care, Marketing, Finance for
customer satisfaction, cost effectiveness & continual Quality Improvement. TQM originated in Japan &
spread world over. Today it helps every industry to look at quality to cost ratio.
This course is developed especially for the production, design, project, commissioning, maintenance
companies. This is an introductory course, which aims to build a good understanding about the basics
of TQM and its implementation. It focuses on providing the practical aspects of TQM theory & its
utilisation.
A special emphasis on real life implementations, case studies and participants examples would ensure
participants to co-relate the theory with their day to day practice. A brief introduction to TQM
approach and TQM tools would help the participants to enhance their exposure related to respective
organization & continual improvement plan in their respective organisation.
Course Objectives
Upon Completion of this course the participant may be able to have a brief
knowledge on following aspects:
• What is internal customer?
• What is Quality?
• What is 5 S & how does it help productivity & Cost?
• What are all TQM Tools for analysis, e.g. Pareto analysis.
• What is SGA, small group activity
• How can we use problem solving techniquecs like Why Why analysis

2. Who should attend?
Different Management layers & staff
Instructor Profile
Mr. Mahesh Sathe
The faculty for this course, Mr. Mahesh Sathe is an Instrumentation Engineer & has worked in various
industries for 15 years. During professional career spanning 20 years, He has got trained from Mr.
Masaki Imai, one of the great identities from TQM, Japan. Mr. Sathe has worked in the areas of
instrumentation and automation projects, installation and commissioning at site for variety of industry
applications. He has experience of working in Pharmacuetical sector, steel & glass as head of
instrumentation- maintenance that included electrical maintenance, upgradation of instrumentation
and process & machine control instrumentation. He has worked as a consultant to various leading
organizations.
Mr. Sathe has carried out training in the areas of instrumentation, industrial automation, PLC, SCADA,
advanced process control, automation project engineering, productivity Management, Maintenance
Management, 5S, TQM etc. for many professionals, students and professors from several leading
companies, engineering colleges and institutes like CII & Management Study Centre. He is associated
with number of institutes as a visiting faculty. Having worked in both industrial and academic worlds
Mr. Sathe has a unique proposition to conduct training for industry professionals.