The document is a resume for Nancy Milligan, who has experience in biology teaching, laboratory management, and quality specialist roles. She is currently a supervisor at Quest Diagnostic, where she oversees medical diagnostic testing, quality control, and staff leadership. Previously she held management roles overseeing specimen processing. She also has experience as an instructor teaching biology, anatomy, physiology and microbiology courses at the university level. She is seeking a new challenging position applying her diverse skills in management, operations, and higher education instruction.

1. Nancy Milligan
115 Boyanna Drive | Industry, PA 15052
(724) 643-3133 | bill2nan@yahoo.com
MANAGEMENT PROFESSIONAL
B I O L O G Y T EA C H ER (H I G H ER ED UC A T I O N) | L A B O R A T O R Y M A NA G EM ENT | Q UA L I T Y S P EC I A L I S T
Dynamic, versatile and results-driven Management Professional with a demonstrated ability to perform at a
level of excellence in the areas of business management and higher education instruction. Adept at
developing and maintaining relevant relationships with internal and external stakeholders. A detail oriented
and trusted team player with strong communication and team-building skills who is well versed in handling
highly confidential matters. Seeking a challenging and innovative position (Vice President, Dean, Director
and academic department level) at a forward-thinking institution where I can apply my rich and diverse skill
set and continue to learn and grow.
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
QUEST DIAGNOSTIC, Beaver, PA 2005- Present
Supervisor(Immunology,Virology,Molecular)
 Apply deep knowledge and expertise in implementing operating procedures for medical diagnostic
testing.
 Observe and scrutinize weekly quality controltrends and acceptability.
 Identify,resolve and follow-upon client issues and concerns.
 Screened positivity rates for diagnostic testing.
 Providestrong staff leadership, design and implement standard operating procedural training,
facilitate and track continuing education (professional development) program.
 Review and properly document correctiveactions.
 Successfully develop and validate new instrumentation fortesting and monitor instrument to
instrument and method to method testing.
 Utilize lean tools to implement projects and development innovative testing.
Supervisorof (Bio) Specimen Processing 1998- 2005
 Providedleadership, supervision and guidance to a department of 60 staff members.
 Managed the day-to-day operations, whichincluded scheduling and workflow.
 Served in the human resources capacity,identified qualified talent, conducted the hiring process,
training and development process and documentation, disciplinary action procedures, performance
reviews, etc.
 Developed, implemented and managed the standard operating procedures as it applies toprocessing
clinical samples.
 Meticulously monitor and process statistical reports (i.e. finish time testing turnaround time,
number of specimens delivered per hour, etc.).
 Oversee quality, identify and properly document any errors.
 Leadership
 Administrative
 Operations
 Policies/Procedures
Development
 Staff Training/Development
 Instructional Programs
 Curriculum Development
 Academic Services
 Student Success
 Faculty/Staff Team Building
 Organizational Skills
 Networking/Relationship
Development
 Superior Customer Care
 Presentation Skills
 Communication
(Internal/External)
 Customer
Care/Relations
 Time Management
 Cultural Sensitivity
 Other Skills: Green Belt
Certified, Microsoft
Office

2. NANCY MILLIGAN Resume, Page 2
 Monitored and maintained supply inventory.
 Tracked and documented department profits and losses.
 Was accountable forCAP checklist and inspections.
 Successfully facilitated and completed the conversionof AML to Quest Diagnostic.
 Ensured superior customer care at each interaction.
PENN STATE UNIVERSITY (Beaver Campus), Monaca, PA 1997- 1998
Instructor(Part-Time)
 Expertly demonstrated and supervised laboratory experimentation with biological significance for
college level nursing students.
 Successfully validated how to identify microbes applying various methodologies and staining
techniques.
 Utilized established curriculum and unique instructional style to teach and train nursing students
how to isolate and identify the muscles and nerves.
 Courses taught:
- Microbiology
- Anatomy
- Physiology
- Medical Terminology
COMMUNITYCOLLEGE OF BEAVER COUNTY, Monaca, PA 1995- 1997
Instructor(Part-Time)
 Oversaw and supervised nursing and pre-medical students as they execute experimental procedures.
 Developed and taught the details of the lesson plans and explained the importance of aseptic
technique and practice.
 Conducted lectures on relevant topics with medical and biological significance.
 Courses taught:
- Cell Biology
- Anatomy
- Physiology
GENEVA COLLEGE, Beaver Falls, PA 1994- 1998
Instructor(Part-Time)
 Developed and implemented lecture series and curriculum focused on technical procedures being
implemented by the students.
 Applied expertise in preparing lesson plans and designing laboratory experimentation for growing
microbes and preparing media forbacterial growth.
 Courses taught:
- Cell Biology
- Microbiology
- Anatomy
EDUCATION
Master of Science, Microbiology/Immunology, Youngstown State University, Youngstown, OH
Bachelor of Science, Biology, Geneva College, Beaver Falls, PA