Work card and checklist

1. UNIVERSITY
OF ENGINEERING & MANAGEMENT, KOLKATA
BHM
House keeping
BHM 104

2. UNIVERSITY
OF ENGINEERING & MANAGEMENT, KOLKATA
Housekeepers Report
Check list
Work card
Lesson Plan

3. UNIVERSITY
OF ENGINEERING & MANAGEMENT, KOLKATA
Importance of the Modules
Students will be learning about the
housekeepers report, the checklist followed
and the work card in Housekeeping
Different terminologies used in
housekeeping

4. UNIVERSITY
OF ENGINEERING & MANAGEMENT, KOLKATA
Housekeepers report

5. UNIVERSITY
OF ENGINEERING & MANAGEMENT, KOLKATA
It is used by the supervisor while inspecting the room which
has been cleaned by the GRA/serviced by the GRA.
This is used after the cleaning task is over
Same report is handed over to the control desk housekeeper or
night supervisor by them at the end of the shift
For fomat refer to journal
CHECKLIST

6. UNIVERSITY
OF ENGINEERING & MANAGEMENT, KOLKATA
It is used by the supervisor while inspecting the room which
has been cleaned by the GRA/serviced by the GRA.
This is used after the cleaning task is over
Same report is handed over to the control desk housekeeper or
night supervisor by them at the end of the shift
For fomat refer to journal
CHECKLIST

7. UNIVERSITY
OF ENGINEERING & MANAGEMENT, KOLKATA
Work card is used prior to the cleaning task by the GRA/
maids/house persons before performing a task
Used as a guideline as it contains a list of cleaning agents and
materials and step by step procedures to perform a task
They are required to consolidate them and prepare a common
housekeeper’s report for all the rooms of the hotel
For format refer to journal
WORK CARD

8. UNIVERSITY
OF ENGINEERING & MANAGEMENT, KOLKATA
Foyer- is an entrance lobby of a hotel/building
ARR- Average Room Rate
UR- Under repair
RS- Red slip(maintenance work)
D/O or DO-Dirty occupied
OCC- Occupied
V/C- Vacant and clean
VNR- Vacant not ready
NL- No luggage
FFE- Furniture, fixtures and equipments
Comp- Complimentary room
Some of the important terminology

9. UNIVERSITY
OF ENGINEERING & MANAGEMENT, KOLKATA
SB- Scanty Baggage
XL- Extra large
PUF- Polyurethane Foam
HWC- Handle with care
SR- Service refused
LS- Late Service
Solarium- is a room enclosed by glass panel meant for
therapeutic use of sunrays
Z beds- type of extra bed fitted with castors. The frame get
folded in the centre in the shape of the letter Z
Some of the important terminology

10. UNIVERSITY
OF ENGINEERING & MANAGEMENT, KOLKATA
Sauna is a small room used as a steam bath for refreshing the
body.
Niche/alcove-It is a recess in the wall used to keep flower
arrangements or decorative articles.
Buddy system- a system where an experienced staff is paired
with the trainee so that the trainee is well trained
SOP-Standard Operating Procedures.
BUP- Brush Up. Rooms that have been serviced earlier but
hardly used prior to check out
Some of the important terminology

11. UNIVERSITY
OF ENGINEERING & MANAGEMENT, KOLKATA
1. What is a checklist?
2. What do you understand by work card?
3. Write all the terminologies
Questions

12. UNIVERSITY
OF ENGINEERING & MANAGEMENT, KOLKATA
Answers of the given questions...
These need to be discussed after certain time gap
(multiple slides – as required)
Text must be in Georgia / Cambria
Font size must not be less than 24
Answers or Solutions