1. ’
At
10.01.2012

2. Insurance can be fun
Window broken during cleaning of colleague. I declare to
have examined miss. Larsens leg and is consequently
unable to work. I ran the man over. He admitted it to be his
fault, because he had previously been run over. Lightning
stroke during storm in a freezer. The man driving was
completely unpredictable. I had to turn aggressively several
times, before I hit him.
2

3. Agenda
About Topdanmark
Topdanmark in numbers
What can we offer you?
What do you have to do?
What can the future bring?
Questions
3

4. Topdanmark top of the pop – 100 years
In 1898 two insurance companies were founded. In 1985 these
merged and were listed as Topdanmark. During the nineties they
formed a strategic alliance with the Swedish insurance company
WASA. Decided to put their main focus on insurance and made
a distribution agreement with Danske Bank. In 2006 Michael
Pram Rasmussen became chairman. In 2009 Christian Stagil
was appointed CEO. Topdanmark today has 2500 employees,
540 claims handlers and receives about 1 million telephone
inquiries a year.
4

5. ID 1 The strategy of Topdanmark
We want to develop and improve the customers
experience. We want to be a dynamic company, that
promotes personal- and professional development. We
want to standardize the goal of the management and the
employees, with those of the shareholders.
5

6. ID 2 The mission and goals of Topdanmark
We will improve our position in the Danish insurance
industry. We will have an expense ratio, lower than the
general marked level. We want to keep profitable
customers by delivering a high level of customer service.
We want to be able to attract and keep qualified
employees.
6

7. What dælen do we do?
Every forth citizen, every sixth business and half of all
Danish farmers is insured at Topdanmark. We have insured
the danes for over 100 years, therefore we constantly try to
adapt our insurances to fit the modern citizen. Room must
be made, to live life as you wish – we are you helping hand
for you to do so.
7

8. Topdanmark in numbers 1
8

9. Topdanmark in numbers 2
A low expence ratio and an efficient claim proces
makes ot possible to combine competitive prices for
the customers, with a competitive return for the
shareholders.
9

10. “An employee must have the ability to act
professionally and informally, person?
Can you be this putting him/her self
in the place of the customer, to be able to help the
customers in the best way possible.“
Søren Pahl, Human Ressource manager
10

11. Employees
During the upswing in 2008,
the employment rate was as
high as ever, despite the
financial crisis we are
currently more than 2500
employees.
11

12. Employees
It is important for us to have
a large age spand among
our employees.
12

13. Your future in
Topdanmark
Endless opportunities for
developing your skills while
working for us. We offer
courses in; Professionel
Insurance Development,
Leadership Development,
Personal Development and
IT-skills ect. 13

14. 80
Topdanmark is a 78
Topdanmar
k
good place to work 76 EEI
Pengeinstit
utter og
74
forsikring
EEI
72 Danmark
70
68
66
14

15. Job opening
ApplyNI
Hired
It’s up to you now
or
rejecte
d Selection
1.
2.
1.
Intervie
Intervie
w & test
w
15

16. Meet Lars – Business
and industry Former CBS’er –
Cand.merc.com
In 1996 head deputy in the
information apartment.
Responsible for all intern and
extern communication.
Topdanmark gave Lars the
opportunity to study for a MBA
in London – where he finished
with an average of A-
We still have him! 16

17. Are you our next colleague?
Send your application today to:
tope@topdanmark.dk
17

18. Appendix
18

19. 19

20. Annual report
20