1. The Order Maestro
“Continuous effort - not strength or intelligence
- is the key to unlocking our potential.”
- Winston Churchill -
2723 Regatta Circle, Norristown, PA 19401-6210
T: (610) 239-0550 C: (484) 250-3357
W: www.theordermaestro.com

2. The Order Maestro’s
Philosophy
Why you need my services. Why you want me as a partner.
To overcome the paralysis that is a product of competing priorities and
management pressures of all types. To allow for bold new thinking and fresh
perspectives.
As your partner, I can help you:
• Mobilize your staff and resources for successful completion of strategic projects
• Revitalize orphaned projects
• Facilitate well designed and highly productive meetings
• Invent and implement new systems and processes
I do this by:
• Focusing on critical tasks
• Clarifying what is to be delivered and by when
• Displaying progress openly and reviewing it systematically
• Coaching for Higher Performance
• Creating an environment of collaboration and accomplishment
• Empowering communication that is action centered
Project Philosophy
As your Order Maestro, I take on your challenges, whether short or long-term in
duration, with initiative and creativity. I come with an understanding of your
operations but am free of its “business as usual” limitations.
Return on Investment Philosophy
As your Order Maestro, I will not accept a project without establishing with you
the value of the completed project. This value must well exceed my fees. This
step is often the most complex part of our partnership. Once we reach this
agreement, we will have forged a solid foundation that will enable us to
accomplish your goals with joy and satisfaction for all involved.

3. What I Do
• Work with already successful people that are interested in moving to
their next level of performance
• Work with individuals and organizations: senior leaders, emerging
leaders, managers, teams, entrepreneurs and individuals taking on
unprecedented challenges
• Work on your ability to generate, to create and to invent what was
not there before
• Focus on the challenge, rigorously clarifying the deepest issues with
courage, compassion and skill, and then get down to the business of
delivering the ideal client outcome
• Focus on clients and their performance. Their success is my only
agenda
• Listen, empower choices, challenge assumptions and assist in designing
conversations that make a difference and move toward goals
• Coach Clients and their staff to over achieve predicted or forecasted
results
• Reframe the circumstances of the challenge, so that clients are given
new and useful points of view on familiar situations
• Serve my clients need to be heard and to be understood
• Keep the attention on what is possible, rather than what is likely
• Emphasize individual responsibility for personal contributions to the
issues and for delivering measurable results
• Talk straight and steer the course by “ground truth”, a measure of
reality free of vested opinions and past conditioning

4. Who is Jo Anne Miller?
Jo Anne Miller founded The Order Maestro in 2008 in response to the requests of her former clients
and friends. “We have worked with lots of folks since working with you, and we cannot find anyone
with the same ability to get to the heart of the matter and get the job done. Will you do it again just
this once?” Well, it wasn’t just once, and the rest is history. Working as The Order Maestro has
allowed Jo Anne to expand her coaching repertoire. In addition to the business and leadership
coaching that Jo Anne has done since 1984, she has added systems coaching for small businesses and
life coaching for people making career changes, solo-preneurs ready to develop their teams and
careerists shifting priorities to home and family. Before founding The Order Maestro, Jo Anne worked
as an organizational consultant, trainer and executive coach. She spent seven years working as a
consultant in Strategic Implementation and Strategic Alliance formation for large organizations. She has
consulted, coached and conducted training programs throughout North America, Europe, the United
Kingdom, Australia and Asia.
Working with CEO’s Managing Directors, Project Managers, Project Teams and her own team of
consultant/coaches, Jo Anne has supported her clients in delivering strategically important results
beyond what the organization has ever achieved before. Jo Anne has designed and delivered training in
leadership development, team building, conflict resolution and strategic communication, all in service of
the unpredictable results desired by her clients.
The consulting engagements managed by Jo Anne have covered many industries: Oil and Gas,
Telecommunications, Manufacturing, Retail, Building Products, Insurance and Banking, Real Estate Sales
and Brokerage and called for far ranging results in:
Cost Reductions
Systems Implementations
Mid-term Interventions to get results back on track
Redesign of the Internal Audit Functions
Culture Shifts
Senior Management Development
Cross Business Team Formulations
Fast Track Development Projects
Alliance Formulations and Operations
Alliance Formulations for the acquisition of partner skills and capabilities
Post merger organizational realignments
That returned, on average ten times her clients’ investments in fees and tuition.
Prior to her consulting work, Jo Anne served as Total Quality Manager for a multinational insurance
brokerage firm. She also held senior management positions in both sales and account service. Her
front line attention to the needs and service requirements of Fortune 500 companies was the
cornerstone of her insurance brokerage career, acknowledged by sales, service and “Insurance Woman
of the Year” awards. Jo Anne brings her experience as a successful manager and coach, her passion
for excellence and her career spanning interest in organizational design and productivity issues to her
work as a consultant.

5. What Jo Anne’s
Clients Say
“I had the opportunity to work with Jo Anne on several projects. Most of these
projects involved multiple companies with varying business drivers. I found
Jo Anne to be a very effective facilitator with an exceptional ability to create
alignment in difficult and complex business environments. Her “straight-
talk” approach and her insight into individuals' unspoken thoughts and/or
hidden agendas were essential in delivering extraordinary results. Jo Anne
took ownership for the projects she worked on and was always accountable for
delivering results.”
- A. Rezigh -
"Jo Anne brings passion, character and creativity to her work with
organizations that want to challenge their current performance boundaries.
Her involvement on a team can be relied on to help produce change and
results. We used Jo Anne’s help in the development of our performance
culture, challenging our key team members to challenge themselves to set
and reach ambitious targets. In three years, gross revenues of this firm were
doubled (to $160m) and value was quadrupled. Jo Anne’s assistance and
interventions with my core team were certainly a part of this."
- R. Pinchbeck -
Jo Anne is truly an amazing woman. Our firm brought her on board to help
manage some projects and she has been a real treasure. The combination of
her naturally joyous demeanor and her "no nonsense" approach are extremely
effective. She brought an insight that helped us push past barriers. Her
ability to take excuses and turn them into a learning opportunity on how to
change behavior or undesirable circumstances (or how to accept the
unchangeable and just move on!) has been been a tremendous asset. Our
time spent with Jo Anne has taught us how when you make specific requests,
assume or assign responsibility, and be plan-ful, you can accomplish your
goals. Jo Anne's great energy and insight would be an asset to any project.
- K.Erhard -
“Working with Jo Anne is a joy. She is one of the most creative, intentional,
powerful and effective people with whom I have worked. Plus she is fun! When
she sets her eye on producing something, it happens. She is also great with
people - deeply appreciates them and is committed to their expansion and
development. If you are considering engaging her, you should do it.”
- D. Fisher -