The document summarizes the results of a usability test conducted on the Toastmasters website. 3 participants were asked to complete tasks on the site and provide feedback. All participants struggled to complete the tasks of signing up for an account, finding information on a conference and then returning to the homepage, and purchasing a door banner. They noted the changing navigation between pages made the site difficult to use. One participant also pointed out missing price information. The tests revealed usability issues that could be improved to create a better user experience.

1. Usability Test Design
Santiago Ramirez - http://www.toastmasters.org/
• Starting from the homepage determine where you would go to sign
up for an online account and sign up as far as you feel comfort-
able.
• You came to Toastmasters to find a meeting near you, but notice
the 2014 International Conference, and are interested to learn
more. After reading about the conference, you want to return to
find a meeting near you. Complete this task using only the web-
site’s navi- gation.
• You recently saw a Toastmasters door banner hanging at the last
meeting, and are interested in purchasing one for yourself. Deter-
mine where you would go to purchase the door banner, and after
finding it, proceed to purchase the item as far as you feel comfort-
able.
Introduction I plan to conduct my usability tests at the Leffel Lane campus.
“This is not a test of you, it is a test of the website to get an idea of how
a user will use it. In order for me to get an idea of how a user will use it,
you will have to speak out loud as much as possible. There are no right
or wrong answers. The whole point of this is for me to watch you use the
website to test the usability to create a better user experience.”
• How long have you been using the internet?
• How often do you use the internet?
• Do you consider yourself to be tech savvy?
• What browser do you mainly use?
Warm-Up
Questions
Tasks
• Can you tell what this website is about by looking around?
• At first glimpse, what did you think this website was about?
• Do you know what you would go for this website for?
Closing • What do you think about this website’s navigation?
• Any other observations you would like to share?

2. User #1: Ashley
Introduction How long have you been using the internet?
5 years
How often do you use the internet?
2-3 hours a day
Do you consider yourself to be tech savvy?
Yes
What browser do you mainly use?
Chrome
Can you tell what this website is about by looking around?
It looks like it would be about history or business.
At first glimpse, what did you think this website was about?
Something history related.
Do you know what you would go for this website for?
Something to do with a business.
Warm-Up
Questions

3. User #1: Ashley (cont.)
Tasks Starting from the homepage determine where you would go to
sign up for an online account and sign up as far as you feel com-
fortable.
Was able to determine to go to login to sign up, but was not able to
determine how to sign up once on the page.
You came to Toastmasters to find a meeting near you, but notice
the 2014 International Convention, and are interested to learn
more. After reading about the conference, you want to return to
find a meeting near you. Complete this task using only the web-
site’s navigation.
Was able to determine where the 2014 Interna- tional Convention link
was located, but was not able to find a way back to the homepage to
continue looking for a meeting, due to the changes in the navigation.
You recently saw a Toastmasters door banner hanging at the last
meeting, and are interested in purchasing one for yourself. De-
termine where you would go to purchase the door banner, and
after finding it, proceed to purchase the item as far as you feel
comfortable.
Was able to determine to go to the shop and locate the door banner,
however she was not able to identify where to purchase the door ban-
ner until finally realizing that you had to first sign up, which brought us
back to the first task. She also stated that she didn’t notice a price for
the door banner.
Closing What do you think about this website’s navigation?
Didn’t like the fact that the navigation changes as you change pages.
Any other observations you would like to share?
Noticed that she had not seen a price listed on the door banner. This
was something which I had not even considered myself.

4. User #2: Amina
Introduction How long have you been using the internet?
For as long as I can remember.
How often do you use the internet?
4-5 hours a day
Do you consider yourself to be tech savvy?
Yes
What browser do you mainly use?
Chrome
Can you tell what this website is about by looking around?
Networking or business.
At first glimpse, what did you think this website was about?
Science.
Do you know what you would go for this website for?
To find a job.
Warm-Up
Questions

5. User #2: Amina (cont.)
Tasks Starting from the homepage determine where you would go to
sign up for an online account and sign up as far as you feel com-
fortable.
Was able to determine to go to login to sign up, but was not able to
determine how to sign up once on the page.
You came to Toastmasters to find a meeting near you, but notice
the 2014 International Convention, and are interested to learn
more. After reading about the conference, you want to return to
find a meeting near you. Complete this task using only the web-
site’s navigation.
Was able to determine where the 2014 Interna- tional Convention link
was located, but it took her a considerable amount of time to return
to the homepage using the toastmaster.org link, located at the top of
the page.
You recently saw a Toastmasters door banner hanging at the last
meeting, and are interested in purchasing one for yourself. De-
termine where you would go to purchase the door banner, and
after finding it, proceed to purchase the item as far as you feel
comfortable.
Was able to determine to go to the shop and locate the door banner,
however she was not able to identify where to purchase the door ban-
ner until finally realizing that you had to first sign up, which brought us
back to the first task.
Closing What do you think about this website’s navigation?
Didn’t like the fact that the navigation changes as you change pages.
Any other observations you would like to share?
Felt as though it was a pretty tough website to use, and would never
use it, ever.

6. User #3: Mahdaja
Introduction How long have you been using the internet?
Probably like 7 years.
How often do you use the internet?
Not often; about 1-2 hours a day.
Do you consider yourself to be tech savvy?
Yes
What browser do you mainly use?
Chrome
Can you tell what this website is about by looking around?
Something to do with business.
At first glimpse, what did you think this website was about?
Business.
Do you know what you would go for this website for?
To network with business people.
Warm-Up
Questions

7. User #3: Mahdaja (cont.)
Tasks Starting from the homepage determine where you would go to
sign up for an online account and sign up as far as you feel com-
fortable.
Was able to determine to go to login to sign up, but was not able to
determine how to sign up once on the page.
You came to Toastmasters to find a meeting near you, but notice
the 2014 International Convention, and are interested to learn
more. After reading about the conference, you want to return to
find a meeting near you. Complete this task using only the web-
site’s navigation.
Was able to determine where the 2014 Interna- tional Convention link
was located, but it took her a considerable amount of time to return
to the homepage using the toastmaster.org link, located at the top of
the page.
You recently saw a Toastmasters door banner hanging at the last
meeting, and are interested in purchasing one for yourself. De-
termine where you would go to purchase the door banner, and
after finding it, proceed to purchase the item as far as you feel
comfortable.
Was able to determine to go to the shop and locate the door banner,
however she was not able to identify where to purchase the door ban-
ner until finally realizing that you had to first sign up, which brought us
back to the first task.
Closing What do you think about this website’s navigation?
Didn’t like the fact that the navigation changes as you change pages.
Any other observations you would like to share?
She thought is seemed like an interesting website, but wouldn’t use it
because she believed it was difficult to use.