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TLC305 - T-Mobile's Digitial Transformation Journey
- 2. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. DigitalTransformationat the Un-carrier Steve Hull Sr. Director, Digital Development T-Mobile / Product & Technology T L C 3 0 5 Nicholas Criss Sr. Manager, Cloud CoE T-Mobile / Product & Technology
- 4. Slide / 4 Fromatelco totechnology T-Mobile Confidential
- 5. Slide / 5Slide / 5 Digital TransformationDrivers Waterfall to Agile API First Domains Platforms Open Source Product Driven Dev Roles Clarity
- 6. Slide / 6 T-Mobile Proprietary & Confidential Information – Not for Customer Distribution EvolutionofCloud @T-Mobile PlatformsSoftware DevInfra as CodeSome AutomationAWS ConsoleB.C. (Before Cloud)
- 7. Slide / 7 T-Mobile Proprietary & Confidential Information – Not for Customer Distribution Solving Problemswith Platforms VMs IaaS PaaS Containers Functions & Serverless Slow, expensive, pushto decrease Faster,cheaper, pushto increase ??? ??? Drive adoption to the right Will not go away, necessary for some solutions Cost Time to deploy BusinessValue Operational Maturity
- 8. Slide / 8 T-Mobile Proprietary & Confidential Information – Not for Customer DistributionSlide / 8 Jazz Architecture Jazz itself is serverless—and written in Jazz!
- 10. Slide / 10 T-Mobile Proprietary & Confidential Information – Not for Customer Distribution PacBotArchitecture
- 13. ClosingSlides Cloud Strategy & Development 13 T-Mobile Confidential #AreYouWithUs
Editor's Notes
- STEVE: intro NICK: intro + Nick/Steve startup background
- STEVE 2013, Un-carrier Manifesto Well written, stated a purpose, and inspired the work force Call out two Uncarrier moves: DataStash and T-Mobile One Results Customers love us 2013 = 34M 2018 = 77M J.D. Power 2018 #1 in 3 studies: Wireless Customer Care, Wireless Purchase Experience and Business Wireless Satisfaction Source: https://www.tmonews.com/2018/10/t-mobile-first-j-d-power-2018-u-s-business-wireless-satisfaction-study/ Q3 2018 branded postpaid phone churn: 1.02% Source: https://s22.q4cdn.com/194431217/files/doc_financials/2018/q3/TMUS-Q3-2018-Earnings-Release_FINAL.PDF
- NICK Realized to deliver on Un-carrier promise must fundamentally change the tech org No longer a telco that occasionally has cool tech Technology company first, we do mobile, video and other cool things Just as Un-carrier is about disrupting broken telco industry Internally we had to disrupt a broken IT model To us that meant becoming a world class software development organization So we've been radically rethinking everything we do to deliver awesome experiences for our customers
- STEVE Courage Key challenges What do these have to do with AWS? Waterfall, Domains Product Driven Development Roles Clarity End with: Cloud has been at forefront
- NICK Cloud has been at forefront of… Agile, API-first, CoE, platforms, OSS, products In 5 years we’ve gone through several major shifts in architectures and operating models From gee whiz you can provision a machine from the AWS console To proper IaaS architectures with some automation in place To full Infra-as-Code, zero-to-hero deploys A move to self-service application teams and tools and APIs with federated admin No more Cloud Infra Ops. Signaled a move to being a proper dev shop – solving our problems with code If you have an opinion that matters, implement it in code Finally as software has matured we’ve become platform builders Use our experience as both developers and platform operators to make systems we’d want to use Take hard won experience and implement for everyone at once
- STEVE Bare Metal to Functions as a Service Technology used: PCF EKS Lamdba CloudFront, ELB, EC2, EBS
- STEVE Lambda is a great building block Abstraction Layer Security Compliance Governance Kenesis, API Gateway Lambda, S3, Cloudfront, etc.. Use cases – api, static websites, event driven development, No need to clear the entire slide This is available via Open Source
- NICK Come to booth for deep dives opensource.t-mobile.com Star us on GitHub
- CloudWatch Rules Lambda AWS Batch Redshift ElasticSearch RDS S3 Fargate
- STEVE Open source development *IS* world class development Use Cassandra, Linux Grafana, Jenkins Contribute HyperLedger Project Kubernetes OpenFaaS Produce Check out OpenSource.T-Mobile.com Why do we OpenSource Better software – the sum of the parts is greater than the whole Improves our own dev chops – open source dev is world class dev Engage with (and recruit) creative, passionate developers who care what they work on Drive transformation from ground up
- NICK Hopefully, if you come away with one feeling from our talk it’s that we love what we do And that’s really a key for meaningful transformation This is a difficult journey that a lot of companies are going through The model for us is Un-carrier We didn’t send everyone to Un-carrier training We set a vision and then branded it externally And internally our own people saw the message and realized “that’s who we are now”
- STEVE Thank you all for listening Thank you AWS for being a great partner