Better. Faster. Cheaper. Many IT organizations are constantly seeking the "best" practices that will deliver those characteristics, and the fact that they continue to search indicates they haven’t found them yet.
It could be they are looking in the wrong place. Most efforts around achieving better, faster, cheaper center around becoming ultra efficient.
Effectiveness may just be the better target.
Join Kent McDonald to explore the difference between efficiency and effectiveness and learn three simple, yet powerful, techniques that he has found can help teams be more effective. You’ll learn how to:
Build a shared understanding of the problem you are trying to solve
Establish clear guard rails for distributed decision making
Measure progress based on outcome, not output
Along the way he’ll share stories about how he has used these techniques and help you figure out when these techniques may work in your situation.
You may be able to get faster and cheaper with efficiency, but in order to get better outcomes, you need to be effective. Come to this session to learn how.
Is It Worth It? Using A Business Value Model To Guide DecisionsKent McDonald
One trait of an effective business analyst is the ability to ask the right questions. One “right” question that applies to just about every projects can sometimes be difficult to ask, let alone answer: “Is it worth it?” This question is difficult to answer, because the answer will change as you proceed through the project and gain more knowledge about the purpose, considerations, costs, and benefits involved in a project.
In this session, we’ll explore a tool you can use to help organize the necessary information to answer the “is it worth it?” question on a regular basis. This interactive session will demonstrate how you can create a value model to make an initial decision about whether to pursue a project, and then utilize that model as your knowledge grows throughout the project to revisit the question and confirm whether the project is on the right course, or if changes need to be made.
Topics discussed during the session include:
Structuring your value model to make decisions about whether to do a project
How to deal with non-financial benefits in your Cost/Benefit discussion
Where measures such as NPV, ROI, TCO, IRR fit into the Cost/Benefit discussion.
The impact of timing of implementation on the Cost/Benefit discussion.
Paying attention: how to turn your customers from deluded to devoted webMind Gym
When it comes to customer service, we’re deluded. 80% of organisations believe they deliver excellent customer service, but only 8% of their customers agree.
This is a fact that leaders at Santander understood well and, with declining performance against multiple measures, propelled them to act to reverse the statistics. The key, they discovered, lay in getting frontline employees to take responsibility for how a customer feels.
Get an inside view of their transformative journey through the award-winning Customer FIRST programme, which has seen a tremendous turnaround of ‘Britain’s worst bank’ (The Guardian, February 2011) to scooping the Moneywise ‘Most Improved Customer Service’ award (June 2012).
In this 30 minute webinar you will discover:
-The principles on which the award-winning Santander Customer FIRST programme was built: the 5 employee drivers to customer devotion
-Focusing on customers pays more in the long-term than focusing solely on profit or product
-Identify what’s going wrong and how to get it right
Speaker: Sebastian Bailey, PhD, President, Mind Gym Inc.
Impactful Methods to Benefit Organizational Knowledge Management and Continuo...KaiNexus
Presented on February 10 from 1:00 - 2:00 pm ET as part of the KaiNexus Continuous Improvement Webinar Series.
Presented by Dr. Cynthia J. Young, Founder/CEO of CJ Young Consulting, LLC
In this webinar, you will hear about some of the methods used in practicing knowledge management that also support achieving continuous improvement goals.
Methods we will discuss include:
Checklists and check sheets
Reports
Lessons learned
After action reviews
Mapping (Process, Knowledge, and Mind)
Communities of practice
Kanban
Gamification
Battle rhythms
When you use these methods, you reduce the training required to bring your team up for speed, you can keep costs low because you aren’t having to buy new tools, and it helps your workforce become better problem solvers. This webinar will also be beneficial for ISO 9001-2015 certified organizations since it includes knowledge management, as Clause 7.1.6 Organizational Knowledge and ISO 30401:2018 Knowledge Management Systems, while not a certifiable requirement, is applicable to any organization.
Dr. Cynthia “Cindy” J. Young is the Founder/CEO of CJ Young Consulting, LLC, a knowledge management consulting firm, as well as a curriculum developer and instructor with Leidos. About a decade ago, she retired as a Surface Warfare Officer after 23 years in the U.S. Navy which is where her love for knowledge management began.
She holds professional certifications as a Project Management Professional, a Lean Six Sigma Master Black Belt, and as an ASQ-Certified Manager of Quality/Organizational Excellence. Cindy is a past-Chair of ASQ Tidewater, Section 1128 in Virginia Beach as well as having held terms as the Vice Chair and Secretary.
Her doctoral study, Knowledge Management and Innovation on Firm Performance of United States Ship Repair, provided her the opportunity to gain additional professional and academic expertise to facilitate improvements in organizational knowledge management. In September 2020, she gave a TEDx Talk called “A Knowledge Mindset: What You Know Comes from Where You Sit" which provides actions organizations can take to improve trust and retention through use of knowledge management practices.
Is It Worth It? Using A Business Value Model To Guide DecisionsKent McDonald
One trait of an effective business analyst is the ability to ask the right questions. One “right” question that applies to just about every projects can sometimes be difficult to ask, let alone answer: “Is it worth it?” This question is difficult to answer, because the answer will change as you proceed through the project and gain more knowledge about the purpose, considerations, costs, and benefits involved in a project.
In this session, we’ll explore a tool you can use to help organize the necessary information to answer the “is it worth it?” question on a regular basis. This interactive session will demonstrate how you can create a value model to make an initial decision about whether to pursue a project, and then utilize that model as your knowledge grows throughout the project to revisit the question and confirm whether the project is on the right course, or if changes need to be made.
Topics discussed during the session include:
Structuring your value model to make decisions about whether to do a project
How to deal with non-financial benefits in your Cost/Benefit discussion
Where measures such as NPV, ROI, TCO, IRR fit into the Cost/Benefit discussion.
The impact of timing of implementation on the Cost/Benefit discussion.
Paying attention: how to turn your customers from deluded to devoted webMind Gym
When it comes to customer service, we’re deluded. 80% of organisations believe they deliver excellent customer service, but only 8% of their customers agree.
This is a fact that leaders at Santander understood well and, with declining performance against multiple measures, propelled them to act to reverse the statistics. The key, they discovered, lay in getting frontline employees to take responsibility for how a customer feels.
Get an inside view of their transformative journey through the award-winning Customer FIRST programme, which has seen a tremendous turnaround of ‘Britain’s worst bank’ (The Guardian, February 2011) to scooping the Moneywise ‘Most Improved Customer Service’ award (June 2012).
In this 30 minute webinar you will discover:
-The principles on which the award-winning Santander Customer FIRST programme was built: the 5 employee drivers to customer devotion
-Focusing on customers pays more in the long-term than focusing solely on profit or product
-Identify what’s going wrong and how to get it right
Speaker: Sebastian Bailey, PhD, President, Mind Gym Inc.
Impactful Methods to Benefit Organizational Knowledge Management and Continuo...KaiNexus
Presented on February 10 from 1:00 - 2:00 pm ET as part of the KaiNexus Continuous Improvement Webinar Series.
Presented by Dr. Cynthia J. Young, Founder/CEO of CJ Young Consulting, LLC
In this webinar, you will hear about some of the methods used in practicing knowledge management that also support achieving continuous improvement goals.
Methods we will discuss include:
Checklists and check sheets
Reports
Lessons learned
After action reviews
Mapping (Process, Knowledge, and Mind)
Communities of practice
Kanban
Gamification
Battle rhythms
When you use these methods, you reduce the training required to bring your team up for speed, you can keep costs low because you aren’t having to buy new tools, and it helps your workforce become better problem solvers. This webinar will also be beneficial for ISO 9001-2015 certified organizations since it includes knowledge management, as Clause 7.1.6 Organizational Knowledge and ISO 30401:2018 Knowledge Management Systems, while not a certifiable requirement, is applicable to any organization.
Dr. Cynthia “Cindy” J. Young is the Founder/CEO of CJ Young Consulting, LLC, a knowledge management consulting firm, as well as a curriculum developer and instructor with Leidos. About a decade ago, she retired as a Surface Warfare Officer after 23 years in the U.S. Navy which is where her love for knowledge management began.
She holds professional certifications as a Project Management Professional, a Lean Six Sigma Master Black Belt, and as an ASQ-Certified Manager of Quality/Organizational Excellence. Cindy is a past-Chair of ASQ Tidewater, Section 1128 in Virginia Beach as well as having held terms as the Vice Chair and Secretary.
Her doctoral study, Knowledge Management and Innovation on Firm Performance of United States Ship Repair, provided her the opportunity to gain additional professional and academic expertise to facilitate improvements in organizational knowledge management. In September 2020, she gave a TEDx Talk called “A Knowledge Mindset: What You Know Comes from Where You Sit" which provides actions organizations can take to improve trust and retention through use of knowledge management practices.
Overview and details of Peter Block's concepts of Flawless Consulting.The core transaction of any consulting contract is the transfer of expertise from the consultant
to the client. Whatever the expertise, it’s the basis for the consultant’s being in business.
The Power of Alignment and Intrinsic Motivation in Continuous ImprovementKaiNexus
A webinar presented by Mark Graban, hosted by KaiNexus.
In this webinar, you will learn:
- The real meaning of "the carrot and the stick
- The difference between motivating people and not demotivating them
- The role of "recognition and rewards" in continuous improvement
- The leadership behaviors that drive participation and alignment related to improvement
Increase the Value of your Personal Injury Law Firm with FITGreg Chambers
Get the most value from your largest asset – your law firm – using the principles of Focus, Individual Strengths, and Technology. (The power of predictable law firm lead generation.) http://www.chamberspivot.com/teleseminar-increasing-the-value-of-your-law-firm/
Cycles: The simplest, proven way to build your businessBryan Cassady
Scaling up is hard and deadly if done wrong. We would like to help you get it right.
A study by Startup Genome analyzed the results of 3,200 start-ups, they found that of the majority of start-ups failed. That shouldn’t come as a surprise to anyone. What is more important is they found, 70% failed because of premature or faulty scaling.
In this workshop, you learn about the ABCs method. The ABCs method is a system-based approach to growing your business. It has been proven to build ideas up to 6x faster while reducing risks 30-80%.
Pursuing Zero Harm: A Powerful Platform for Embedding Lean CapabilityKaiNexus
Published on Feb 27, 2019
February 27 from 1:00 - 2:00 ET
Presented by Meghan Scanlon
In this webinar, you will learn:
The strategy behind an organization's True North and setting goals at perfect
The power of safety as a value and how to use it to engage people in improving their work
Critical capabilities you need to develop in your organization on a transformational journey of operational excellence
Megan Scanlon
Meghan Scanlon is a principal of Value Capture, LLC. She has nearly 13 years of experience implementing and sustaining transformational improvements in healthcare organizations. Recently, she helped lead Value Capture’s support of the University of Virginia Health System’s Be Safe performance transformation effort. Previously, she spent 9 years as a Sr. Lean Consultant in Johnson & Johnson’s ValuMetrix Services® organization, where she had a proven track record of driving key operational changes in hospitals and healthcare facilities in North America and Europe.
Megan has extensive experience developing hospital employees from the front line to the C-suite as lean practitioners and change agents, working with cross-functional groups to transform their performance and service levels, developing plans to implement change at all levels of an organization, identifying critical performance measures, and creating management tools needed in order to manage and sustain improvements.
She is skilled at designing and delivering effective training sessions focused on process improvement, change management, and leadership. Prior to her work in ValuMetrix Services®, she spent over 3 years internally within Johnson & Johnson, where she attained her Lean Six Sigma Black Belt applying Process Excellence in the areas of Operations, Supply Chain, and IT.
A small summery and description of network organization that can be used for large out-scaled agile organizations. Some way to manage the decentralization.
“Loyalty, as a general term, signifies a person’s devotion or sentiment of attachment to a particular object, which may be another person or group of persons, an ideal, a duty or a work place.”
Payroll Webinar: Maximize Operational Efficiency with Your Workforce Manageme...Ascentis
Time and attendance has had quite the evolution over the years from the "clock in, clock out" mindset. It plays into a bigger workforce management strategy designed to help companies optimize workforce productivity on an individual and company-wide basis. In this webinar, we will talk about ways to improve your company's overall operational efficiency in leveraging data analytics that can be found through technology, like a time system. We will touch on methods of risk management and how your organization should be thinking about emerging compliance needs in relation to new work environments. Lastly, ideas around improving budget forecasting for ways to benefit the bottom line.
Join Ginnette Clark, VP of American Payroll Association, as she breaks down these workforce management strategies.
Growing your business can be hard work. But, it becomes even harder when you continually focus on “areas for improvement”… There is an alternative; it is called a “Bright Spots Approach”.
In this presentation you will learn:
- Why you should focus more on bright spots
- How other companies are successfully using bright spots to grow faster
- Why bright spots focus will also help you fix the weak spots in your company
- How you can get started quickly
Blueprint - Building a World-Class Data Program for Recruiting - Andrew GadomskiRecruitDC
A presentation on how to set up a data analytics system and/or dashboard for all of recruiting. Andrew will review the foundations of building a strong program as well as the 6 categories of measures that matter to recruiting and sourcing and the measures themselves. We will then review how to segment data and present it in a progressive way – first for those that are beginners and just getting started, and then for full-on experts with sophisticated data sources and sets.
How to find the real need with socratic questioningKent McDonald
A common piece of advice is that your team should discover the true need of your project. Unfortunately advice on how to make that happen isn't as prevalent. In this session you'll have a chance to practice a simple technique to get to the core of what your stakeholders need that has been around for over 2000 years - Socratic questioning.
Join Kent McDonald as he walks you through a technique aimed at uncovering the (not intentionally) hidden need that your stakeholders are trying to satisfy, without asking "why?" five times in a row. Kent describes the questions, why they work and in what context they work based on his experience with IT organizations and the Agile Alliance. You'll then have a chance to practice them out to find out about a real project.
The line of questioning was inspired by Brennan Dunn who uses them to understand the true needs of his web development consultants.
Come learn about and practice this technique so you can use it back at the office to drive toward the right outcome.
Agile Leadership: Accelerating Business Agility - ContextKent McDonald
The "one size fits all" approach to Project Leadership is inherently flawed. Practitioners have found that the two primary attributes of uncertainty and complexity of a project provide guidance to effective project leadership and governance. Complexity includes project composition such as team size and criticality, while uncertainty includes both market and technical uncertainty. The approach and leadership style required for a simple, stable project is quite different than what is required for highly uncertain, highly complex projects. This session demonstrates how to use the Context Leadership Model to determine the appropriate approach and leadership style for a project based on its uncertainty and complexity.
Key Learning Points
How to assess the complexity and uncertainty characteristics of a project
How to tailor the project approach based on those characteristics
How to determine the appropriate leadership style for a project based on its characteristics
Overview and details of Peter Block's concepts of Flawless Consulting.The core transaction of any consulting contract is the transfer of expertise from the consultant
to the client. Whatever the expertise, it’s the basis for the consultant’s being in business.
The Power of Alignment and Intrinsic Motivation in Continuous ImprovementKaiNexus
A webinar presented by Mark Graban, hosted by KaiNexus.
In this webinar, you will learn:
- The real meaning of "the carrot and the stick
- The difference between motivating people and not demotivating them
- The role of "recognition and rewards" in continuous improvement
- The leadership behaviors that drive participation and alignment related to improvement
Increase the Value of your Personal Injury Law Firm with FITGreg Chambers
Get the most value from your largest asset – your law firm – using the principles of Focus, Individual Strengths, and Technology. (The power of predictable law firm lead generation.) http://www.chamberspivot.com/teleseminar-increasing-the-value-of-your-law-firm/
Cycles: The simplest, proven way to build your businessBryan Cassady
Scaling up is hard and deadly if done wrong. We would like to help you get it right.
A study by Startup Genome analyzed the results of 3,200 start-ups, they found that of the majority of start-ups failed. That shouldn’t come as a surprise to anyone. What is more important is they found, 70% failed because of premature or faulty scaling.
In this workshop, you learn about the ABCs method. The ABCs method is a system-based approach to growing your business. It has been proven to build ideas up to 6x faster while reducing risks 30-80%.
Pursuing Zero Harm: A Powerful Platform for Embedding Lean CapabilityKaiNexus
Published on Feb 27, 2019
February 27 from 1:00 - 2:00 ET
Presented by Meghan Scanlon
In this webinar, you will learn:
The strategy behind an organization's True North and setting goals at perfect
The power of safety as a value and how to use it to engage people in improving their work
Critical capabilities you need to develop in your organization on a transformational journey of operational excellence
Megan Scanlon
Meghan Scanlon is a principal of Value Capture, LLC. She has nearly 13 years of experience implementing and sustaining transformational improvements in healthcare organizations. Recently, she helped lead Value Capture’s support of the University of Virginia Health System’s Be Safe performance transformation effort. Previously, she spent 9 years as a Sr. Lean Consultant in Johnson & Johnson’s ValuMetrix Services® organization, where she had a proven track record of driving key operational changes in hospitals and healthcare facilities in North America and Europe.
Megan has extensive experience developing hospital employees from the front line to the C-suite as lean practitioners and change agents, working with cross-functional groups to transform their performance and service levels, developing plans to implement change at all levels of an organization, identifying critical performance measures, and creating management tools needed in order to manage and sustain improvements.
She is skilled at designing and delivering effective training sessions focused on process improvement, change management, and leadership. Prior to her work in ValuMetrix Services®, she spent over 3 years internally within Johnson & Johnson, where she attained her Lean Six Sigma Black Belt applying Process Excellence in the areas of Operations, Supply Chain, and IT.
A small summery and description of network organization that can be used for large out-scaled agile organizations. Some way to manage the decentralization.
“Loyalty, as a general term, signifies a person’s devotion or sentiment of attachment to a particular object, which may be another person or group of persons, an ideal, a duty or a work place.”
Payroll Webinar: Maximize Operational Efficiency with Your Workforce Manageme...Ascentis
Time and attendance has had quite the evolution over the years from the "clock in, clock out" mindset. It plays into a bigger workforce management strategy designed to help companies optimize workforce productivity on an individual and company-wide basis. In this webinar, we will talk about ways to improve your company's overall operational efficiency in leveraging data analytics that can be found through technology, like a time system. We will touch on methods of risk management and how your organization should be thinking about emerging compliance needs in relation to new work environments. Lastly, ideas around improving budget forecasting for ways to benefit the bottom line.
Join Ginnette Clark, VP of American Payroll Association, as she breaks down these workforce management strategies.
Growing your business can be hard work. But, it becomes even harder when you continually focus on “areas for improvement”… There is an alternative; it is called a “Bright Spots Approach”.
In this presentation you will learn:
- Why you should focus more on bright spots
- How other companies are successfully using bright spots to grow faster
- Why bright spots focus will also help you fix the weak spots in your company
- How you can get started quickly
Blueprint - Building a World-Class Data Program for Recruiting - Andrew GadomskiRecruitDC
A presentation on how to set up a data analytics system and/or dashboard for all of recruiting. Andrew will review the foundations of building a strong program as well as the 6 categories of measures that matter to recruiting and sourcing and the measures themselves. We will then review how to segment data and present it in a progressive way – first for those that are beginners and just getting started, and then for full-on experts with sophisticated data sources and sets.
How to find the real need with socratic questioningKent McDonald
A common piece of advice is that your team should discover the true need of your project. Unfortunately advice on how to make that happen isn't as prevalent. In this session you'll have a chance to practice a simple technique to get to the core of what your stakeholders need that has been around for over 2000 years - Socratic questioning.
Join Kent McDonald as he walks you through a technique aimed at uncovering the (not intentionally) hidden need that your stakeholders are trying to satisfy, without asking "why?" five times in a row. Kent describes the questions, why they work and in what context they work based on his experience with IT organizations and the Agile Alliance. You'll then have a chance to practice them out to find out about a real project.
The line of questioning was inspired by Brennan Dunn who uses them to understand the true needs of his web development consultants.
Come learn about and practice this technique so you can use it back at the office to drive toward the right outcome.
Agile Leadership: Accelerating Business Agility - ContextKent McDonald
The "one size fits all" approach to Project Leadership is inherently flawed. Practitioners have found that the two primary attributes of uncertainty and complexity of a project provide guidance to effective project leadership and governance. Complexity includes project composition such as team size and criticality, while uncertainty includes both market and technical uncertainty. The approach and leadership style required for a simple, stable project is quite different than what is required for highly uncertain, highly complex projects. This session demonstrates how to use the Context Leadership Model to determine the appropriate approach and leadership style for a project based on its uncertainty and complexity.
Key Learning Points
How to assess the complexity and uncertainty characteristics of a project
How to tailor the project approach based on those characteristics
How to determine the appropriate leadership style for a project based on its characteristics
As with everything else related to agile, the nature of the Product Owner role, and whether it is needed at all, depends a great deal on context. As teams discover this, it leads to some common questions:
What do Product Owners Really Do?
Do we even need Product Owners?
Join Kent to examine the Product Owner role and attempt to answer the above questions. He’ll share his experiences and give you a chance to share your perspectives with each other.
By the end of the session, you'll have more insight into the Product Owner role and how it applies (or not) to your situation. This includes an understanding of common organizational models for product owners (including what part of the organization they fit in), how to determine appropriate product ownership responsibilities for your situation, and whether you need Product Owners to have successful product ownership.
How to Find the Real Need with Socratic QuestioningKent McDonald
A common piece of advice is that your team should discover the true need of your project. Unfortunately advice on how to make that happen isn't as prevalent. In this session you'll have a chance to practice a simple technique to get to the core of what your stakeholders need that has been around for over 2000 years - Socratic questioning.
Kent McDonald and Heather Mylan-Mains walk you through a technique aimed at uncovering the (not intentionally) hidden need that your stakeholders are trying to satisfy, without asking "why?" five times in a row. Kent & Heather describes the questions, why they work and in what context they work based on their experience with IT organizations. You'll then have a chance to practice them out to find out about a real project.
The line of questioning was inspired by Brennan Dunn who uses them to understand the true needs of his web development consultants.
Come learn about and practice this technique so you can use it back at the office to drive toward the right outcome.
Do you work at an organization that is "scaling" agile or thinks they need to do "agile at scale"?
Do you find yourself asking these questions:
- What does scaling agile really mean, and is it necessary that we scale?
- If scaling means working with a large team, how do we make sure everyone is moving in the same direction?
- How do we deal with the complications that come with scaling, such as the dependencies that are inherently created?
Join Kent McDonald as he suggests answers to these questions in the form of 3D’s:
- Do "scaling" only when necessary
- Decision making in a complicated environment
- Dependencies and how to deal with them
As we examine these topics, Kent introduces simple, yet powerful techniques your teams can use to be more effective in an environment where scaling seems to be the right answer. You’ll walk away with ideas on how to apply these techniques in your own situation.
Learning Outcomes:
- Use the Context Leadership Model and the Cynefin model to determine if scaling is the right answer
- Encourage informed decision making through Purpose Based Alignment and decision filters
- Minimize dependencies through collaborative planning & consistent communication
As with everything else related to agile, the nature of the Product Owner role, and whether it is needed at all, depends a great deal on context. As teams discover this, it leads to some common questions:
What do Product Owners Really Do?
Do we even need Product Owners?
Join Kent to examine the Product Owner role and attempt to answer the above questions. He’ll share his experiences and give you a chance to share your perspectives with each other.
By the end of the session, you'll have more insight into the Product Owner role and how it applies (or not) to your situation. This includes an understanding of common organizational models for product owners (including what part of the organization they fit in), how to determine appropriate product ownership responsibilities for your situation, and whether you need Product Owners to have successful product ownership.
The Power of Stay Interviews for Employee Engagement & RetentionBizLibrary
Would you believe managers can lower employee turnover simply by asking how they can help?
Stay interviews have been shown to reduce turnover by more than 20%, preventing high performing employees from jumping ship. How? By building trust between managers and employees.
In this webinar you'll learn:
Study data that drives home the importance of supervisor effectiveness
Specific stay interview tools including questions to ask, data to record, and potential solutions
The four required skills leaders must learn to make their interviews successful
‘Tis Better To Be Effective Than EfficientSynerzip
Outcome vs. Output Focus for Software Teams
Join Kent McDonald to explore the difference between efficiency and effectiveness and learn three simple, yet powerful, techniques that he has found can help teams be more effective. You’ll learn how to:
Build a shared understanding of the problem you are trying to solve
Establish clear guard rails for distributed decision making
Measure progress based on outcome, not output
Along the way he’ll share stories about how he has used these techniques and help you figure out when these techniques may work in your situation.
You may be able to get faster and cheaper with efficiency, but in order to get better outcomes, you need to be effective.
Is it crazy to talk about membership growth in the midst of a recession? Not according to Tony Rossell, Senior Vice President of Marketing General, Inc. As he outlined in his February, Associations Now article, The Upside of Down, “right now is perhaps the best time in recent memory to acquire new members. And organizations that are taking advantage of this are seeing remarkable returns”. But how are associations going about achieving the results that Tony talked about in the article? View his presentation to find out.
Turning Performance Feedback Into Positive Employee EngagementTalentMap
Performance feedback is one of those “sleeper” issues in employee engagement. Get it right, and often it isn’t one of the more important drivers of engagement, because other issues become more salient. Get it wrong, and it can prove to be a key obstacle to higher engagement. However, there is mounting research and practice that’s turning performance feedback and management on its head, which includes revamping appraisal processes, and moving to “career management” as opposed to “performance management”.
PAD 631 Module Six Memo Guidelines and Rubric
Overview: This activity will allow you to practice making recommendations, which is a skill needed for the final project.
Prompt: Making recommendations is an important component of the final project. This assignment allows you to practice making recommendations. In order to
prepare for this assignment, view the video How to Analyze a Case Study. Then, examine the case study Artesanias de Colombia. What best practices led to
program success? Use the provided Memo Template and format your submission as you would a memo to an organization.
Specifically, the following critical elements must be addressed:
Program Success: Identify program outcomes and best practices, and, based on the measures used to evaluate them, explain which best practices
decision makers could implement to enhance the likelihood of program success.
Overcoming Constraints: How effective were the strategic management processes used to overcome the constraints they faced?
Organizational Success: Explain how governmental and nonprofit agencies can improve organizational success by best utilizing the principles of
benchmarking, best practices, and comparative governmental performance.
Customer Service: Recommend a strategy to mitigate the impact of the challenge of providing effective and efficient customer service. Justify your
recommendation.
Guidelines for Submission: Your paper must be submitted using the Memo Template Microsoft Word document with double spacing, 12-point Times New
Roman font, and sources cited in APA format.
Critical Elements Proficient (100%) Needs Improvement (70%) Not Evident (0%) Value
Program Success Determines appropriate best practices
decision makers could implement to
enhance likelihood of program success,
based on measures used to evaluate
program outcomes and best practices
identification
Determines best practices decision
makers could implement but practices
are not appropriate for enhancing
likelihood of program success or are
not based on measures used to
evaluate program outcomes and best
practices identification
Does not determine best practices
decision makers could implement
22
Overcoming Constraints Assesses effectiveness of strategic
management processes used by the
organization to overcome constraints
Assesses effectiveness of strategic
management processes used by the
organization to overcome constraints
but assessment is cursory or inaccurate
Does not assess effectiveness of
strategic management processes used
by the organization to overcome
constraints
23
https://www.youtube.com/watch?v=2B-zGIrg7KA
http://snhu-media.snhu.edu/files/course_repository/graduate/pad/pad631/pad631_memo_template.docx
Organizational Success Explains how governmental and
nonprofit agencies can improve
organizational success by best utilizing
the principles of benchmarking, best
practices, and comparative
g.
Moving from Business Analyst to Product Owner to Product ManagerKent McDonald
Are you a business analyst who wonders how you can use your business analysis capabilities to be competitive in the job market for the next 3 to 5 years?
As I first noted back in 2017, product owner and product manager roles offer a viable career path for business analysts, especially those who currently work on custom software development projects.
Come to this session to learn about the similarities and differences between business analysis, product owner, and product manager roles. Then discover how you can apply your business analysis experience to becoming a product owner or product manager. Along the way, you’ll hear about the lessons I and others have learned from moving from business analysis through product owner to product management roles.
How to discover the right product to solve the right problemKent McDonald
Have you ever found yourself working as part of a large program with a lot of activity but not much progress? It could be rewriting a 20 year old system, customizing a COTS application, or building a data warehouse.
You may have been told that adopting agile approaches will help you deliver those types of efforts better, faster, and cheaper. You may have also found out that it’s not quite that simple. If you make your delivery process more efficient, you may just be delivering the wrong solution to the wrong problem faster.
Joint Kent McDonald to find out a practical and effective approach to discern if you’re solving the right problem,and discover the right product to address that problem. You’ll learn how to structure your next project to:
* Identify the problem you’re trying to solve
* Make sure the problem is worth solving
* Iteratively discover the right product to solve that problem.
Along the way you’ll learn about and practice a collection of simple techniques that you can use right away.
Learning Objectives:
1) How to use a problem statement to help your team understand the problem you’re trying to solve and determine if it’s worth solving
2) How to use decision filters and story maps to guide your efforts to discover the right product
3) How to use backlog refinement techniques to build a shared understanding of your product
How to Find the Real Need with Socratic QuestioningKent McDonald
A common piece of advice is that your team should discover the true need of your project. Unfortunately advice on how to make that happen isn’t as prevalent. In this session you’ll learn about a simple technique to get to the core of what your stakeholders need that has been around for over 2000 years – Socratic questioning.
Join Kent McDonald as he walks you through a technique aimed at uncovering the (not intentionally) hidden need that your stakeholders are trying to satisfy, without asking “why?” five times in a row. Kent describes the questions, why they work and in what context they work based on his experience with IT organizations and the Agile Alliance. You’ll then have a chance to consider how to use socratic question for a real life situation..
Come learn about this technique so you can use it back at the office to drive toward the right outcome.
Learning Objectives:
* Learn what socratic questioning is
* Learn how to identify your stakeholders needs using socratic questioning
* Determine when Socratic question is an appropriate technique to use
Ok, perhaps I should say that differently. The concept of a stakeholder is problematic.
Technically, a stakeholder is anyone who impacts or is impacted by an organization’s actions or products. That definition of a stakeholder isn’t very helpful if you’re trying to differentiate between customers, users, and those internal folks who have an interest in your product. To keep things straight, I apply the term stakeholders to that third group specifically. Stakeholders play a big part in internal products, so you can’t ignore your stakeholders and you can’t focus solely on them either.
Join Kent McDonald in this Ask Me Anything session focused on working with stakeholders. Kent has spent more years than he cares to admit working with all different types of stakeholders, and now he’d like to answer your questions and (hopefully) help you avoid some of the mistakes he’s made along the way.
So bring your questions about working with stakeholders and Kent will answer them. Anything he doesn’t get a chance to answer during the session he’ll follow up with answers after the session.
Learning Objectives:
Some questions we will most certainly address:
How to know if you’re dealing with a customer, a user, or stakeholder and why that’s important
How to identify the stakeholders you need to deal with and how you should deal with them
How to keep your stakeholders up to speed on what you’re up to.
How to build shared understanding with example mappingKent McDonald
One of the primary responsibilities of business analysts, product owners, and all other product people is to build and maintain a shared understanding of the outcome your team seeks to deliver. Conversations are an effective way to build that shared understanding.
You may find yourself wondering who should be included in those conversations, when do you have these conversations, what should you talk about, and how do you remember what you said?
Join Kent McDonald as he introduces example mapping, a technique that helps you structure your conversations and build a shared understanding.
You’ll learn how to determine the right people to include in your conversations, when the best time is to have those conversations, how to structure those conversations, and how to remember what you said.
How to build shared understanding with example mappingKent McDonald
One of the primary responsibilities of business analysts, product owners, and all other product people is to build and maintain a shared understanding of the outcome your team seeks to deliver. Conversations are an effective way to build that shared understanding.
You may find yourself wondering who should be included in those conversations, when do you have these conversations, what should you talk about, and how do you remember what you said?
Join Kent McDonald as he introduces example mapping, a technique that helps you structure your conversations and build a shared understanding.
You’ll learn how to determine the right people to include in your conversations, when the best time is to have those conversations, how to structure those conversations, and how to remember what you said.
What do Scrum Masters Really Do? And do we need them?Kent McDonald
The Scrum Master role is a foundational concept of Scrum, yet like everything else, the role and it’s value should not be fixed. As with everything else related to agile, the nature of the Scrum Master role, and whether it is needed or all, depends a great deal on context. As teams discover this, it leads to some common questions:
* What do Scrum Masters Really Do?
* Do we even need Scrum Masters?
Join Jodi and Kent as we examine the Scrum Master role and attempt to answer the above questions. We’ll share our experiences and give you a chance to share your perspectives with each other. By the end of the session, you'll have more insight into the Scrum Master role and how it applies (or not) to your situation.
After all, the only consistent answer to the above questions is “it depends”.
Have you ever found yourself in a conversation with stakeholders, development team, or both that was going no where? Do you find that the written word never quite conveys what you are trying to say? Are you a believer in the saying “a picture is worth a 1,000 words?” Are you always looking for the closest whiteboard and marker?
You may want to try collaborative modeling.
Collaborative modeling refers to the use of well-known requirements modeling techniques in a collaborative fashion to build and maintain a shared understanding of your problem space and potential solution(s).
Join Kent to explore how to use requirements models as collaborative elicitation and analysis techniques with your delivery team and stakeholders. We won’t necessarily cover how to do create every specific type of model, but we will talk about when specific techniques are the most helpful, and how to use them in a collaborative fashion.
Learning Objectives:
- When specific modeling techniques may be the most helpful
- How to model collaboratively
- Why collaborative modeling is effective
Analysis With an Agile Mindset WorkshopKent McDonald
Analysis is often portrayed as eliciting and documenting requirements, frequently in terms that sound a lot like asking people what they want and writing it down. Analysis is about understanding your stakeholders and their needs, identifying the best solution for satisfying those needs in your particular context, and then building a shared understanding of that solution. Requirements play a part in that work, especially around describing the need, but they are certainly not the end product.
In this session, Kent McDonald will guide you through an approach to analysis in an agile manner. You’ll see examples of techniques that will help you understand stakeholders, context, and needs and then determine and describe possible solutions. You’ll then get an opportunity to try those techniques out on a case study. Along the way you’ll find out how to use analysis to determine if you are doing the right thing and how to determine how much analysis is just enough.
Key takeaways:
- Identify and understand potential users with user modeling.
- Determine the appropriate design approach for your project using the Purpose Based Alignment Model.
- Use decision filters to clearly state the desired outcome of your project and provide team with information for decision making.
- Identify and describe backlog items in more detail using collaborative modeling.
Elicitation and requirements analysis are some business analysis skills that are extremely helpful in an agile setting especially for team members responsible for product ownership. Equally helpful, if not more so, are the skills that teams use to interact with stakeholders, make decisions, and react to actual situations as they arise. The best way to understand the relevance of these skills is to share stories of successful, and perhaps not so successful interactions on real projects and discuss what the team learned. Join Kent as he shares stories from his experiences as Submission System Product Owner and relates the things he learned to useful skills for all business analysts. You’ll get a chance to tell Kent where he went wrong and also consider how to apply the lessons learned in your own setting. Along the way you’ll hear about some techniques for addressing common project situations that work well as long as you get the nuances right.
You have been tapped for an exciting new project. A member of the executive team recognizes that the company needs to transform to meet the evolving needs of your dynamic marketplace. They know that Agile will be part of that transformation, they tap you to lead the effort, and now they think their work is done . While that is exciting and an honor for you, you still need the active engagement of the senior leadership team to create a culture where Agile practices can flourish. The support from the top is critical to drive the type of innovation and flexibility that will be required to successfully implement any new idea – but especially one as (positively) disruptive as Agile.
This session describes how senior leaders need to act differently in an enterprise transitioning to agile, and some helpful patterns individual contributors can use to leverage politics in a positive manner to lead up through influence and help senior leaders make the transition. These patterns are based on Heather and Kent’s experiences at a variety of organizations driving or helping to drive changes including, but not limited to adopting agile approaches. Along the way, we’ll give you a chance to share your thoughts and experiences using politics in a positive (or perhaps not so positive) way to help an enterprise transition to agile.
Anyone Can Write User Stories. It's the (Shared) Understanding That's ImportantKent McDonald
“Who should write user stories?”
“How can I write better user stories?”
When should we write user stories?”
All questions frequently asked. And all questions entirely missing the point.
Just as the *holding* is the most important part of the rental car reservation, the *shared understanding* is the most important part of the user story.
Join Kent to learn how user stories help you build shared understanding of the right solution with your team. Along the way, learn some techniques to address common issues that stand in the way of getting everyone telling the same story.
Learning Objectives:
* Start with value, then identify stories
* One way to stop solutioning
* Dealing with dependencies (that may not be there) within your backlog
* Ways to split user stories into a more manageable size
* Mapping your way to acceptance criteria
Decision Making Techniques for Not for ProfitsKent McDonald
Agile approaches emphasize delivering business value to stakeholders. The concept of business value is a difficult concept to get your arms around, doubly so if you are working in a Not for Profit.
One way to address the problem is to see the idea of business value for what it is – an aid for making decisions. In this talk Kent McDonald describes three simple techniques that you can use to make decisions in your Not For Profit.
Kent describes how to apply the idea of business value to not for profits and shows how you can use three techniques – Real Options, Decision Filters, and Purpose Based Alignment to make decisions in any kind of organization, even Not for Profits.
Analysis In Agile: It's More than Just User StoriesKent McDonald
A common question asked by teams adopting agile is "what does business analysis look like in agile?" The common answer is "writing user stories".
WRONG!
Okay, maybe not wrong, but certainly not the whole story (pardon the pun). Business analysis in agile is concerned with understanding the problem and possible solutions in order to ensure the team is building the right thing. User stories can be helpful, but are certainly not sufficient for doing that.
In this session, Kent McDonald describes how you can perform just enough business analysis to discover the right things to build. This includes how to really use value to decide what to build first, why process flows, data models, and mockups are still extremely helpful, and why the function of user stories is more important than their form.
Along the way, Kent shares examples from a system replacement project he is working on and suggests ways you can apply these techniques to your own projects.
Estimating in Software Development: No Silver Bullets AllowedKent McDonald
What do poker, Greek oracles, an Italian mathematician from the Middle Ages, and the path of hurricanes have in common? Given the title of this presentation, chances are it has something to do with estimation, and you’ll have to attend this session to get the full connection. Kent McDonald explores the challenges and realities of trying to estimate software-related knowledge work—analysis, testing, development, and the entire project effort. A major challenge is that there are no guaranteed ways to arrive at perfectly accurate estimates, which not surprisingly is why they are called estimates. Kent introduces and gives you a chance to practice quick and practical estimating techniques that will work in different situations—guesstimating, break it down and add it up, and planning poker. Kent has found that these “lite” estimation techniques are almost always just as informative as the ones you just spent six weeks formulating.
Understanding Roles on an Agile ProjectKent McDonald
The ideal agile team is a self organizing, dedicated, cross functional group that has all the skills necessary to deliver a solution that solves their customer’s problem. As a result, the list of roles on an agile team is fairly short generally consisting of roles such as Scrum Master, Product Owner, and the Team. Given all that, many project managers wonder where they fit in. They may act as the Product Owner if they have the skill set and decision making authority to determine what the product should contain. They may become the Scrum Master if they are able to practice servant leadership and act as a coach and facilitator. They may become part of the team and help develop or test. They may focus on coordinating the efforts of multiple agile teams to support the broader goals of a large program. They may not be a good fit for an agile environment at all. Join Kent McDonald as he describes the Product Owner and Scrum Master roles in an agile environment and discusses the various ways that project managers can assess their skill sets and project characteristics to determine where they fit into the picture.
Some teams think they can be agile by using a defined process or set of practices as defined by one of the agile approaches. This is just “doing Agile.” Other teams are agile in name only – the team says it’s “doing Agile” but ends up using the same old practices and achieving the same results. Teams adopt agile for a variety of reasons, but it’s not the process or set of practices they select that produces the results they seek. Teams are most successful when they adopt a particular mindset in order to “be agile”. Join Kent McDonald as he describes this mindset through 7 key ideas based on how people and organizations work best. We’ll discuss some specific techniques you can use to adopt the mindset on your project, how the project manager role changes along with the mindset, and how to help your team move from “doing Agile” to actually “being agile”.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
11. Goals & Objectives
Attribute Description Example
Name Unique name for objective New and renewed memberships/month
Units What to measure Individual Members
Method How to measure Sum of new memberships and renewed
memberships within the month
Target Success level you’re aiming
to achieve
300 members/month
Constraints Failure level you’re aiming
to avoid
200 members/month
Baseline Current performance level 250 members/month
Attributes for Objectives
Goal: Encourage practitioners to engage with association
13. Parking Lot Diagram Key
Epic Name
User Stories
Done/In Epic
Planned
Release
Epic Status
Not Started
Work In Process
Done
At Risk
Note: Epic can be done even if all stories aren’t done if
outcome is satisfied
14. If you remember nothing else…
Provide guardrails
for decision making
14
Measure based on
outcome, not output
Build shared
understanding
15. Photo Credits
Slide Photo
Build Shared Understanding https://unsplash.com/@providence
Guardrails for Distributed Decision Making https://unsplash.com/@leliejens
Measure based on Outcome, not Output https://unsplash.com/@camadams
If you remember nothing else https://unsplash.com/@dnmgns
Photo Credits https://unsplash.com/@chancema
Better. Faster. Cheaper. Many IT organizations are constantly seeking the "best" practices that will deliver those characteristics, and the fact that they continue to search indicates they haven’t found them yet.
It could be they are looking in the wrong place. Most efforts around achieving better, faster, cheaper center around becoming ultra efficient.
Effectiveness may just be the better target.
Join Kent McDonald to explore the difference between efficiency and effectiveness and learn three simple, yet powerful, techniques that he has found can help teams be more effective. You’ll learn how to:
Build a shared understanding of the problem you are trying to solve
Establish clear guard rails for distributed decision making
Measure progress based on outcome, not output
Along the way he’ll share stories about how he has used these techniques and help you figure out when these techniques may work in your situation.
You may be able to get faster and cheaper with efficiency, but in order to get better outcomes, you need to be effective. Come to this session to learn how.
Photo Credit: https://unsplash.com/@providence
The problem of – Describe the problem
Affects – Who are the stakeholders affected by the problem
The impact of which is – What is the impact of the problem
A successful solution would – Critical benefits or key capabilities that the solution however implemented must have to be successful
Photo credit: https://unsplash.com/@leliejens
What
Simple questions used to guide decision making.
Quick way to communicate goals to everyone involved
When
Ensure strategic alignment
Align key product features
Align key project objectives
Align release goals
Align Iteration goals
Determine design approach
Photo Credit: https://unsplash.com/@camadams
Vision statement that these goals were pulled from:
We want to create a compelling website that facilitates the growth of the global agile community by:
Providing practical resources that are easy to find, understand & share
Facilitating community members to meet virtually or face-to-face
Encouraging practitioners to engage with the Agile Alliance & others.
Context: Membership website
Goal: Providing practical resources that are easy to find, understand & share
Improvement in user’s ability to search
Goal: Encouraging practitioners to engage with association & others
New newsletter subscriptions/month
New/renewed memberships/month
References:
http://leadinganswers.typepad.com/leading_answers/2007/02/summarizing_pro.html
http://leadinganswers.typepad.com/leading_answers/2009/12/parking-lot-diagrams-revisited-using-area-to-show-effort.html
Can use the story map to also demonstrate how progress could be tracked using it.
Typically want to use when you have several Epics in different parts of the solution that you want to track when they are ready.
Provides context around which items are finished and puts things in perspective with a closer relationship to outcome (not entirely)
If you color code epics based on subjective judgment of whether it is ready does get you closer to outcome.
Coloring of Epic can also be done as a relation to when the Epic was to be done (ie Release Date)
The progress bar can be based on # of stories, Story Points or % complete, although percent complete drives some bad behavior. If this is what you are using, I use 0% not Started 50% in progress 100% complete.