The document provides tips for choosing an auto repair shop. It recommends that drivers identify any current issues with their car in writing before visiting a shop. It also suggests calling shops to check for friendliness since no one wants to pay someone who makes them feel bad. The document notes that dealership shops typically require certification while mom and pop shops may not, and that dealerships may be more expensive than independent shops. It advises finding an independently certified shop that uses a standard form to communicate recommended services and budget options.