2. 1
About tIPicall
tIPicall is the distribution brand of tIPicall has launched a comprehensive
Glemnet Telecom a £5 million t/o range of hosted and centrally managed
Group of companies services including IP PBX, Contact
tIPicall is the exclusive distributor of Centre, SIP Trunking, inbound and
TATA Communications Ltd for Hosted outbound voice services.
IP PBX and SIP trunking to the UK tIPicall has 10 years of experience and
switchless reseller and dealer expertise in the telecoms industry
channels. including 5 years of hosted IP and SIP
trunking sales and support.
For more information please visit our website:
www.tipicall.co.uk
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
3. 2
TATA Group
140 year old - largest private sector group
98 operating companies
350,000 emloyees
$62.5 billion in reserves
61% of business from outside India
TATA Communications Ltd.
Revenues - $2.05Bn in fy 2008-09
Investments $700 ($13Bn total) in fy 2008-09
5,000 employees made up of 37 nationalities
No. 1 Global wholesale voice
No. 1 Global submarine cable capacity
Telepresence Managed Service Provider 2009 (European CEO magazine)
Best Global wholesale offering award 2009 (Capacity Magazine)
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
4. 3
TATA Global Transmission
The largest submarine Cable Network in the world
Ownership of one of the most advanced, seamless global transmission networks
MPLS & IP Ethernet Voice
Services Services Service
On-net reach to Point-to-point/ Voice Minutes
30+ countries Multipoint Ethernet VoIP
VNO capability to WAN Services Hosted IP PBX
+150 countries Protect & Contact centre
Guarantees on unprotected services
IP services Fast-E & Gig-E IFN, UFN, SIP trunk
interfaces
Committed
Bandwidth
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
5. 4
Our products
tIPicall - powered by Tata Communications
Hosted IP PBX SIP Trunking Global Contact Centre
tIPicall IP PBX is a network-based centrally built on the Tata Communications global tIPicall Hosted Global Contact Centre is a
hosted multi-tenant service. SIP network providing the highest quality SIP-based Multimedia Contact Centre
of voice across a Tier 1 carrier software solution.
Inbound Services Broadband
A range of Geo, Non Geo and tIPicall broadband offers a variety of
International numbers managed via a speeds and services, DSL Max , DSL 2+,
web portal Annex, SDSL solutions
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
6. 5
SIP Trunking
tIPicall SIP Trunking is built on the Tata
Communications global IP network providing the
highest quality of voice across a Tier 1 carrier at
very competitive rates.
tIPicall SIP Trunk uses a feature rich network to
achieve the best Quality of Service (QoS)
tIPicall provides the necessary components to
enable your telephone system to be connected via
SIP via IP cards, licences or External Media
Gateways
SIP trunks pricing starts from £1 per month rental
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
7. 6
Hosted IP PBX
Multi-tenant SIP based IP PBX solution that provides
flexibility and easy browser based management of
all tenants’ specific configurations.
The hosted PBX integrates fixed and mobile
telephony, soft and hard phones, integrates legacy
PBXs (through SIP media gateways).
Hosted seats from £5.00 per month rental
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
8. 7
Hosted IP PBX
Multi level web portal;
Multiples Clients, Sites and Extensions
Routing Profiles;
Dial Plan Profiles;
Outgoing Rules;
Hunting Groups;
Waiting Queues;
Web interfaces for users and administrators;
Multiple authentications (register/call
authentication, etc);
CDRs (via browser and exportable);
Voice mail to email
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
9. 8
Hosted IP PBX
Quick and simple to deploy over multiple sites
including remote workers
Self provisioning of SIP 2.0 compliant phone
hardware
Compatible with all major hardware suppliers
Linksys, Polycom, Cisco, Grandstream
Fully featured including queues, hunt groups,
selectable CLI, call lists, call hold & transfer, all divert
options including not reachable & voicemail to email
Portals for administrator and user giving control &
management
Affordable & scalable
Real time call detail information available on-line,
searchable & exportable
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
10. 9
Hosted Contact Centre
Multi level administration via web portal
Supervisor status
Skills based routing
Full call control (answer, hang
up, hold, retrieve, extend, transfer, alternate, co
nference)
Video, chat, email and voice calls, using a soft
phone - the PC is the only tool the agent needs
Interactive Voice Response &
Automated Call Distribution (IVR & ACD)
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
11. 10
tIPicall Inbound
International Numbering receive inbound calls to
many international destinations
International Toll-Free Service (ITFS) ITFS enables
you to receive toll-free calls from payphones,
landlines
Our single toll-free number service provides a UIFN
that spans more than 45 countries, simplifying
marketing or service by using a single number
across multiple countries.
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
12. 11
tIPicall Broadband
ADSL 2+, Annex M, FTTC, FTTP products
Guaranteed throughput
Quality of service and Service Level Agreements
Our Business DSL has a prioritisation option that
enables tIPicall to prioritise voice traffic
Peering with Opal
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
13. 12
tIPicall Resale Proposition
Revenue commitment based
White label
Own branded web portal and
sales and marketing materials
Competitive pricing
Account Management
Free Sales and technical training
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
14. 13
tIPicall Service & Support
Flexible levels to suit reseller
Support available up to 24 x 7
helpdesk provides
monitoring, maintenance and
management
1st and 2nd line support
Support calls answered in
Reseller name
Dedicated help desk number
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk
15. 14
tIPicall Billing
Bureau service with
branded billing revenue
collection and DDM
Or monthly CDR
Contact Us
+44 (0) 203 328 4500 info@tipicall.co.uk www.tipicall.co.uk