Tip to increase sales performance, Thailand Contact Center
The document discusses tips for increasing sales performance by understanding customer needs and behavior. It notes that customer needs affect sales and professionals should understand what customers want, including feeling important, sharing what they know, listening to each other, and having options and happiness. Customer behavior is influenced by factors like motivation, awareness, learning, personality and attitude. Successful sellers have qualities like a good attitude, understanding customers, discipline, creativity, focus on success, continuous learning, and communication skills. The barriers that hold salespeople back include procrastination, lack of enthusiasm, and fears of failure, denial, and success. Customer satisfaction can be increased by meeting expectations and needs, which leads to higher sales, income, repeat customers, word-of-
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Tip to increase sales performance, Thailand Contact Center
- 1. www.thailandcontactcenter.comwww.thailandcontactcenter.com Add Media Know your Customers Strategy Delivery Quick Response More Channel Tips to increase our Sales Performance
- 2. www.thailandcontactcenter.com Messages Social Corporate Cloud SEOMarketing Our Topics Customer needs affect to your sales. What should professionals do with their services?
- 4. www.thailandcontactcenter.com Who are your customers? 100% Buyers 100% Bring good things to you 100% People to look for 100% Benefactor Make your business grow 100% 100% Perform like a mirror
- 5. www.thailandcontactcenter.com Customer RequirementNeed Expectation How to find customer requirement?
- 6. www.thailandcontactcenter.com Customers want to get the impression. I Customers desire to feel themselves important. D Customer Needs Customers want to tell what they know. K Customers agree to listen each other carefully.A Customers want to talk about their own needs. N Customers want option and happiness. O
- 7. www.thailandcontactcenter.com 1 2 3 Consumer Behavior Consumer Behavior Refers to the decision- making process. This is a practice which directly related to the purchase and usage of goods or services.
- 8. www.thailandcontactcenter.com Factors that Directly Influence Customer Behavior Motivation Awareness Learning Personality Attitude
- 10. www.thailandcontactcenter.com 1 2 3 4 5 6 Features of Successful Sellers 7 8 Have a good attitude & Know the truth in business Understand & Motivate Have discipline & patience Creativity Be targeted Focus on success Continuous learning Communication skills
- 11. www.thailandcontactcenter.com The barriers that make salesman not very prosperous Procrastinate No Enthusiasm Fear of Failure Fear of Denial Fear of Success
- 12. www.thailandcontactcenter.com Star Do not know / hard work Flashing Star know / hard work Stars are not bright know / lazy Dark star Do not know / lazy Salesman Life Cycle
- 13. www.thailandcontactcenter.com Customer Satisfaction Profit Income Satisfaction Buy products Buy another product Buy higher price and quality product Impression New customers Loyalty Talk in a good way