SaaS based solution

1. SaaS based solution
ERIKS’
B2B
motor
ERIKS is an industrial service provider with an extensive selection
of mechanical components such as valves, caps, hoses, plastics,
tools, etc. It has a dynamic range of products with more than
5,000,000 articles. In addition, ERIKS provides up-to-date
product and usage information. The company also strives,
together with its customers, to achieve a reduction in down
time, cost and offer environmental and low-energy solutions.
P8 ~ 2012 ~ TIE

2. xxxxx
Author Suzanne Glorie ~ Photography ERIKS
XXxx
BUSINESS INTEGRATION
Selection of ERIKS’ mechanical
components such as valves,
caps, tools, etc.
E
RIKS consists of more than Streamlining more than 25,000 EDI the Inside Sales, in order to enable
sixty companies, with offices in Messages per month At first, the classic them to concentrate on providing
25 countries and conducts EDI solution was implemented. ERIKS Benelux product specific information.
business worldwide with a wide range receives and sends more than 25,000 EDI messages Jacobs: “That is why we, together
of customers, manufacturers and per month, whilst also continually acquiring new with TIE, established a direct
suppliers. In the Benelux area alone, customers and suppliers. In order to ensure connection between our SAP ERP
this means an EDI message flow of business continuity, TIE sees to it that new contacts application and the TradCom MRO
around 25,000 messages per month. are, nine out of ten times, processed within less portal guaranteeing that customers
When Manager Corporate ICT than 5 working days. could check real time, 24/7 price
Infrastructure Jean-Paul Jacobs was After close cooperation, the Service Level conditions, the availability of stock
confronted with the end life of the Agreement has been set and, consequently, could order
SAP Business Connector, the up. There is monthly online immediately.”
application ERIKS used for EDI, he reporting and the results “What the Each month ERIKS’s web shop
decided to look for a more flexible, are discussed with the receives around 100,000 visitors.
reliable and balanced solution to deal Service Manager on a customer Thanks to this portal, the pressure
with the huge volume of EDI traffic. quarterly basis. Jacobs: on Inside Sales has been reduced
That’s when he found TIE Kinetix. “The EDI traffic runs orders and the service to the customer has
smoothly. With an improved. Jacobs: “The customer
Not a product, but a availability of 99.9%, TIE today, does not need to call us anymore.
service Jacobs wanted a service, works even better than The information is always available,
not a product. “ I did not want to be what we had agreed at the will be real time and it can be called upon
preoccupied with software and SLA. Needless to say we at any moment. And what the
hardware specifications, neither are very happy with that.” delivered customer orders today, will be
did I want to have to think about delivered tomorrow. That is how
implementation and maintenance. Dynamic Request tomorrow.” we work.”
I don’t care what happens behind portal guarantees
the scenes, only whether the system 24x7 information
works, that our customers can access service Previously,
the correct information quickly and ERIKS’ Inside Sales
easily and that our EDI traffic runs department daily received
smoothly.” hundreds of questions
TIE Kinetix understood Eriks’ concerning availability
requirements immediately. Jacobs: and pricing of their
“We were one of the first ones buying products. Questions such
the B2B messaging as a service, the as whether a particular
TIE SaaS solution. It worked immedi- product was in stock and if
ately because TIE understood the so, what was the net price
challenges we face and knew how to and when could it be
translate them into a flexible and delivered? ERIKS wanted
stable service.” to reduce the pressure on
TIE ~ 2012 ~ P9