KBC, an integrated bank-insurance group, implemented Skype for Business and Microsoft Office 365 to improve productivity and reduce costs. They faced challenges in maximizing adoption while ensuring performance of critical applications like banking transactions and VoIP. Ipanema helped KBC accelerate application deployments from 2 years to 6 months, maximize performance of business apps, achieve significant cost savings, and improve troubleshooting. Benefits included strong Skype for Business adoption reaching 140,000 sessions per week, telecom cost savings of 20%, and faster resolution of network-related issues.
Voice continues to be a key channel for customer support, even in a multi-channel world. Have you optimised this premium and effective channel to ensure the best customer experience? Find out how you can by replaying the slides used in our ‘Power of Voice’ webinar held in June.
Want to know more? Copy the link for our in-depth guide: http://bit.ly/2vSZg46
Millions of businesses are embracing cloud, IOT and enterprise mobility to help drive digital transformation. But without the right connectivity in place, organisations are seriously compromising their chances of success. Learn how to harness the trends shaping the future with this SlideShare.
The power of #Cloud is unifying communications seamlessly across the globe.
Nithin Ramesh Rao, Consulting Analyst, Frost & Sullivan, helps us understand how Cloud Telephony increases revenue and reduces capital expenditure, operational costs, and market penetration barriers.
#Webinar #Technology #TechWorld #Trending
Our Cloud solutions like Document Management System, Content Delivery Network, Live Chat, and Digital Survey ensure reliable, cost-efficient, and secure connectivity and collaboration.
Check out our Cloud solutions: https://www.tatateleservices.com/business-services/cloud-and-saas
Visit our website to know more about our Connectivity, Collaboration, Security, Cloud-and-SaaS, IoT and Marketing Solutions: https://www.tatateleservices.com/
Like. Comment. Share.
Check out various webinars by Tata Tele Business Services where industry experts deep-dive into the world of technology and decipher the uses of the latest technology trends into small and medium businesses.
Discover more webinars: http://bit.do/eWqcE
Place your business enquiries here: http://bit.do/eN9Tj
Follow us on social media:
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LinkedIn: http://bit.do/eHacN
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Voice continues to be a key channel for customer support, even in a multi-channel world. Have you optimised this premium and effective channel to ensure the best customer experience? Find out how you can by replaying the slides used in our ‘Power of Voice’ webinar held in June.
Want to know more? Copy the link for our in-depth guide: http://bit.ly/2vSZg46
Millions of businesses are embracing cloud, IOT and enterprise mobility to help drive digital transformation. But without the right connectivity in place, organisations are seriously compromising their chances of success. Learn how to harness the trends shaping the future with this SlideShare.
The power of #Cloud is unifying communications seamlessly across the globe.
Nithin Ramesh Rao, Consulting Analyst, Frost & Sullivan, helps us understand how Cloud Telephony increases revenue and reduces capital expenditure, operational costs, and market penetration barriers.
#Webinar #Technology #TechWorld #Trending
Our Cloud solutions like Document Management System, Content Delivery Network, Live Chat, and Digital Survey ensure reliable, cost-efficient, and secure connectivity and collaboration.
Check out our Cloud solutions: https://www.tatateleservices.com/business-services/cloud-and-saas
Visit our website to know more about our Connectivity, Collaboration, Security, Cloud-and-SaaS, IoT and Marketing Solutions: https://www.tatateleservices.com/
Like. Comment. Share.
Check out various webinars by Tata Tele Business Services where industry experts deep-dive into the world of technology and decipher the uses of the latest technology trends into small and medium businesses.
Discover more webinars: http://bit.do/eWqcE
Place your business enquiries here: http://bit.do/eN9Tj
Follow us on social media:
Facebook: http://bit.do/eHacx
LinkedIn: http://bit.do/eHacN
Twitter: http://bit.do/eHacP
Instagram: http://bit.do/eHacT
YouTube: https://bit.ly/31nHxS9
Multinationals in Asia Pacific are gradually moving to cloud-based infrastructures and services; this presentation provides some examples of companies moving to different cloud-based services, including IaaS, UCaaS, and contact centers. For more information on our activities in Asia Pacific, visit http://oran.ge/11C5V08
Future of Programmable Telecoms at Restconn 2017Alan Quayle
Explaining Programmable Telecoms and why its importance, why predictions are usually wrong, what to look for in less wrong predictions. Presented at Restconn 2017 in Prague May 23-25.
Telcos are facing mounting pressure to dramatically increase speed to market and cut costs. But how?
What if you could go to market in half the time using prebuilt libraries of telco offerings—and leveraging the cloud to lower costs?
In this presentation, find out how Capgemini’s end-to-end solution for telcos uses a hybrid cloud and the Oracle Communications Rapid Offer Design and Order Delivery (Oracle Communications RODOD) stack to provide a competitive edge in today’s tough, dynamic environment.
Learn how to accelerate digital transformation, increase agility, and simplify business to better respond to customer expectations and address growth opportunities. See a concrete demonstration of the solution and its best-in-class CX capabilities, processes, and deployment and run services.
First presented at Oracle OpenWorld 2015.
Accelerating Cognitive Business with Hybrid CloudDenny Muktar
IBM Indonesia BusinessConnect Events, March 22nd, 2016.
Disruptors are reinventing business processes and leading their industries with digital transformations. Cognitive Business extends digital business with cognitive computing - both of which exist in and are built using the cloud. This presentation covers an IBM approach of building and starting the Hybrid Cloud Journey.
The evolution and impact of communication services - Metaswitch and PolycomIntegra
Metaswitch and Polycom present on the evolving foundation of communication networks at the 2014 Integra Tech Expo series.
The foundation communications networks is evolving from closed, proprietary platforms to those that are cloud-based, software-centric, and built on IP (Internet Protocol). Metaswitch and Polycom explain this important shift and the benefits they have on both the communications service providers who embrace this evolution and the businesses they serve.
Future Proof Your Business - Breakfast Meeting with VuzionVuzion
Here are all the slides from Vuzion's "Future Proof Your Business" Breakfast Meeting
Find out how you can increase your margins by up to 400% when selling Microsoft Cloud services..
www.vuzion.cloud
Multinationals in Asia Pacific are gradually moving to cloud-based infrastructures and services; this presentation provides some examples of companies moving to different cloud-based services, including IaaS, UCaaS, and contact centers. For more information on our activities in Asia Pacific, visit http://oran.ge/11C5V08
Future of Programmable Telecoms at Restconn 2017Alan Quayle
Explaining Programmable Telecoms and why its importance, why predictions are usually wrong, what to look for in less wrong predictions. Presented at Restconn 2017 in Prague May 23-25.
Telcos are facing mounting pressure to dramatically increase speed to market and cut costs. But how?
What if you could go to market in half the time using prebuilt libraries of telco offerings—and leveraging the cloud to lower costs?
In this presentation, find out how Capgemini’s end-to-end solution for telcos uses a hybrid cloud and the Oracle Communications Rapid Offer Design and Order Delivery (Oracle Communications RODOD) stack to provide a competitive edge in today’s tough, dynamic environment.
Learn how to accelerate digital transformation, increase agility, and simplify business to better respond to customer expectations and address growth opportunities. See a concrete demonstration of the solution and its best-in-class CX capabilities, processes, and deployment and run services.
First presented at Oracle OpenWorld 2015.
Accelerating Cognitive Business with Hybrid CloudDenny Muktar
IBM Indonesia BusinessConnect Events, March 22nd, 2016.
Disruptors are reinventing business processes and leading their industries with digital transformations. Cognitive Business extends digital business with cognitive computing - both of which exist in and are built using the cloud. This presentation covers an IBM approach of building and starting the Hybrid Cloud Journey.
The evolution and impact of communication services - Metaswitch and PolycomIntegra
Metaswitch and Polycom present on the evolving foundation of communication networks at the 2014 Integra Tech Expo series.
The foundation communications networks is evolving from closed, proprietary platforms to those that are cloud-based, software-centric, and built on IP (Internet Protocol). Metaswitch and Polycom explain this important shift and the benefits they have on both the communications service providers who embrace this evolution and the businesses they serve.
Future Proof Your Business - Breakfast Meeting with VuzionVuzion
Here are all the slides from Vuzion's "Future Proof Your Business" Breakfast Meeting
Find out how you can increase your margins by up to 400% when selling Microsoft Cloud services..
www.vuzion.cloud
Građanska Alijansa je u saradnji sa De Facto Consultancy sprovela istraživanje dizajnirano s namjerom da se ispita na koji način i u kojoj mjeri građani Crne Gore učestvuju u donošenju odluka na raznim nivoima političkog sistema.
Cilj je bio i da se
posredno pokuša utvrditi u kojoj mjeri su oni zaista postali participanti, tj. u kojoj mjeri su postali svjesni svoje važnosti u sistemu odlučivanja.
This document brings together a set of latest data points and publicly available information relevant for Digital Customer Experience Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely.
BT launches ‘Cloud of Clouds’– making cloud services integration a global reality
BT invests to be the cloud services integrator of choice for customers with diversified IT environments
Keeping evolution as Constant, Yobitel make a platform for every individual and organization to reinvent and innovate their business during each convergence phase in technology.
This document brings together a set of latest data points and publicly available information relevant for Business Services Industry. We are very excited to share this content and believe that readers will benefit immensely from this periodic publication immensely.
This document brings together a set
of latest data points and publicly
available information relevant for
Hybrid Cloud Infrastructure
Industry. We are very excited to share
this content and believe that readers
will benefit from this periodic
publication immensely.
This document brings together a set
of latest data points and publicly
available information relevant for
Agile & AI Operations Industry. We
are very excited to share this content
and believe that readers will benefit
from this periodic publication immensely.
1. CASESTUDY
Re discover Simplicity( )
to Guarantee Application Performance
TM
WITH IPANEMA, KBC DELIVERS EXCELLENT
QUALITY OF EXPERIENCE TO Skype for Business
& MICROSOFT OFFICE 365 USERS, INCREASING
PRODUCTIVITY & REDUCING TELECOM COSTS
2. 1
ABOUT KBC
KBC is an integrated bank-insurance
group, catering mainly for retail, private
banking, SME and mid-cap clients.
KBC has 36,777 employees spread over
Belgium, the Czech Republic, Slovakia,
Hungary, Bulgaria, Ireland and several
other countries to support corporate
clients from their core markets.
KBC position in the Belgian market:
• 827 bank branches;
• 470 insurance agents;
• Approx. 3.5 million customers.
Business
Strategy of KBC
KBC plans to improve its cost/income
ratio, by increasing revenues, improving
efficiency and creating synergies through:
• Integrated bank-insurance model
Delivering cost synergies by avoiding
overlaps between support entities and
offer clients clear added-value. To
reach that goals, KBC aims to develop
a complementary and optimized offering
of banking & insurance products and
services.
• Geographic focus on 5 core
markets
KBC defines its core markets as those
in which it has a banking & insurance
presence. Namely Belgium, the Czech
Republic, Hungary, Slovakia and Bulgaria.
• Local responsiveness
Local responsiveness implies KBC to
understand local clients better, to pick
up signals effectively and respond to
customers proactively. It also means that
KBC has to offer products and services
3. 2
tailored to these local needs.
• Team cooperation improvement
KBC fosters cross-border collaboration
and leverages effects at group level in
order to enhance cost-efficiency across
the group. The mission is to promote
synergy, dialogue and exchange wherever
deemed useful within the group.
• Business-driven corporate
structure
KBC is implementing a new, business-
driven organizational or management
structure. It is fully aligned with the
strategic choices (local responsiveness,
bank-insurance, client focus, etc.) and
supports effective decision-making and
accountability.
• Group culture & targets
KBC is committed to a clearly defined
group culture. The group aims to become
more versatile and alert by focusing on
streamlined performance management
and accountability for all employees.
Using performance indicators, KBC
establishes a clear link between strategic
priorities and accountability.
KBC’s IT initiatives
supporting these
business goals
“Our ambition is to have the most efficient
and flexible network of the financial sector
in Belgium to maximally support business
needs.” Says Bart Adriaensen, Head
ABOUT KBC
• Integrated bank-insurance
group;
• 36,777 employees.
Position in the Belgian market:
• 827 bank branches;
• 470 insurance agents;
• Approx. 3.5 million customers.
4. 3
of Telecom and UC² eWorkplace, KBC
Group.
In order to maximize employees
productivity and reduce costs, the IT
department of KBC decided to use full
suite of Skype for Business online and
Microsoft Office 365.
1. Deploy Skype for Business and
Microsoft Office 365
After extensive discussions with
the business units, these major IT
transformations have been implemented
by Belgian IT teams. 15,000 internal
users have now full access to Skype for
Business functionalities.
2. Maximize mobility and allow
employees to work anytime,
everywhere and from any device
“All bank and corporate employees can
use their personal devices at work and
access corporate applications at home or
in any KBC site”, says Bart Adriaensen.
3. Improve IT department agility
KBC’s goal is to have an easier and more
efficient troubleshooting process and to be
able to deploy new applications faster.
4. Reduce costs
In order to reduce Telecom costs, KBC
reviewed the global infrastructure and
looked for a new telco provider. They also
decided to use full Skype for Business
and Microsoft Office 365 in the cloud, to
replace email boxes Notes by Outlook and
to avoid non justified bandwidth upgrades.
Key success factors
and challenges
• Maximize adoption of Skype for
Business and Microsoft Office 365
“With 15,000 users on Skype for Business
and Wi-Fi accessible to all customers,
we couldn’t take the risk to not deliver
an optimum Quality of Experience. We
also needed to make sure our critical
applications such as bank transactions or
VoIP will not be impacted.” explains Bart
Adriaensen.
• Embrace BYOD policy without
impacting critical business apps
performances (bank transactions
and VoIP)
The human resources strategy is to allow
KBC’s employees to work everywhere
from any device. The IT department
launched a BYOD pilot in Mechelen
during the summer to measure the impact
of the additional traffic from these extra
devices on the network. Before to become
full BYOD, it was key to make sure it
will not impact the business applications
performance.
• Reduce performance issues and
improve the troubleshooting
process
KBC aims to eliminate all
5. 4
network-related performance issues
for new and existing applications. By
reducing the number of incidents,
the telecom team will be able to move
from time-consuming troubleshooting to
more innovative projects supporting the
business units.
“We want to optimize the incident solving
process for the eWorkplace because we
aren’t able to always meet our SLAs.
It requires a lot of real-time steering
and precise metrics follow-up to reduce
incident solving time”, comments Bart
Adriaensen.
benefits obtained
with ipanema
The Ipanema solution is deployed in the
827 bank branches and independent
insurance agents are also covered.
The main benefits delivered to KBC by the
Ipanema solutions are:
1. Strong adoption of Skype for
Business reaching 140,000 P2P
sessions a week and moving from
92 to 3,700 Skype for Business
conferences a week
With 15,000 users on Skype for
Business and Wi-Fi accessible
to all customers, we couldn’t
take the risk to not deliver an
optimum Quality of Experience.
We also needed to make sure
our critical applications such as
bank transactions or VoIP will
not be impacted.
Bart Adriaensen
Head of Telecom and UC²
eWorkplace, KBC Group
“
”
6. 5
• Telco cost savings: 20% less
landline extensions on the
traditional PBX;
• Travel cost savings: 7 million
kilometers saved (2013);
• Boost in tele-working: 4,900 tele-
workers representing 86,000 days
of tele-working in 2013.
2. Accelerated application deployment
from 2 years to 6 months on
average
• Smooth roll-out of Microsoft Office
365 and Skype for Business within
six months;
• Deployment of Skype for Business
in HQs;
• Start of Skype for Business
implementation in the bank
branches.
3. Maximized business critical
applications performance
• VoIP and Bank Transactions users
are protected;
• Each application inside Skype for
Business and Microsoft Office 365
suites is managed according to its
business criticality;
• Support of the new BYOD policy.
4. Significant network cost savings
• Bandwidth upgrades are avoided;
• Use of Class of Services has been
stopped.
5. Faster and Proactive
troubleshooting
“Ipanema definitely helps us with better
metrics and guide incidents to the right
person by quickly determining whether an
incident is network or application-related.
It allows the IT team to spend less time
on troubleshooting and more to introduce
new applications and functionalities in a
shorter time frame.”
CHALLENGES
• Maximize adoption of Skype
for Business and Microsoft
Office 365.
• Embrace BYOD policy
without impacting critical
business apps performances
(bank transactions and VoIP).
• Reduce performance
issues and improve the
troubleshooting process.
7. 6
benefits
• Strong adoption of Skype
for Business reaching
140,000 P2P sessions a
week and moving from 92
to 3,700 Skype for Business
conferences a week.
• Accelerated application
deployment from 2 years to 6
months on average.
• Maximized business critical
applications performance.
• Significant Network cost
savings.
• Faster and Proactive
troubleshooting.