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Failbook: Are public libraries
*really* engaging with #users via
          social media?




                ( CC Image courtesy AltMuslimah on Flickr
                http://www.flickr.com/photos/aslanmedia_official/62921671
                03/)
Jane Doe @libjanedoe                      15mins



@librarypeeps wasn’t it communication,
converstion and participation? #whysocialmedia




                        ( CC Image courtesy Jason L. Parks on Flickr
                        http://www.flickr.com/photos/jasonlparks/4998900359/size
( CC Image courtesy adrian, acediscovery on Flickr
http://www.flickr.com/photos/acediscovery/3850986761/)
“It’s the oldest service we offer, a
reference service, it just happens
in a new space”
“We definitely want to create a
community with our users, how much
more effective is it if we can get patrons
writing reviews of books and sharing
them, it makes other patrons more
interested, creates a community and it’s
better for us as staff time can be spent
on something else”.
“If someone doesn’t want to participate
and post on Facebook then there is no
way that we are going to make them,
that would be the worst possible thing
that we could do”

“Sometimes when people walk past my
office and I have Facebook up it does
feel weird, but it is work”
“We’re not just going to create a virtual
branch overnight, we don’t get enough
interaction, it should just happen
organically”

“Our physical branch and website get
the same amount of visits per day, but
the staffing is disparate”
( CC Image courtesy Ellen Forsyth on Flickr
http://www.flickr.com/photos/ellf/391063523
Lankes, R. D., Silverstein, J., Nicholson,
S., (2007), Participatory Networks: The
Library As Conversation Information
Technology and Libraries, 26 (4)

See you in February…

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Thursday concurrent15 1145_smeaton_extended_submission

  • 1. Failbook: Are public libraries *really* engaging with #users via social media? ( CC Image courtesy AltMuslimah on Flickr http://www.flickr.com/photos/aslanmedia_official/62921671 03/)
  • 2. Jane Doe @libjanedoe 15mins @librarypeeps wasn’t it communication, converstion and participation? #whysocialmedia ( CC Image courtesy Jason L. Parks on Flickr http://www.flickr.com/photos/jasonlparks/4998900359/size
  • 3.
  • 4. ( CC Image courtesy adrian, acediscovery on Flickr http://www.flickr.com/photos/acediscovery/3850986761/)
  • 5. “It’s the oldest service we offer, a reference service, it just happens in a new space”
  • 6. “We definitely want to create a community with our users, how much more effective is it if we can get patrons writing reviews of books and sharing them, it makes other patrons more interested, creates a community and it’s better for us as staff time can be spent on something else”.
  • 7. “If someone doesn’t want to participate and post on Facebook then there is no way that we are going to make them, that would be the worst possible thing that we could do” “Sometimes when people walk past my office and I have Facebook up it does feel weird, but it is work”
  • 8. “We’re not just going to create a virtual branch overnight, we don’t get enough interaction, it should just happen organically” “Our physical branch and website get the same amount of visits per day, but the staffing is disparate”
  • 9. ( CC Image courtesy Ellen Forsyth on Flickr http://www.flickr.com/photos/ellf/391063523
  • 10. Lankes, R. D., Silverstein, J., Nicholson, S., (2007), Participatory Networks: The Library As Conversation Information Technology and Libraries, 26 (4) See you in February…