This document discusses the shift to a "B2H era" where business is focused on more personal human connections in a hyper-connected world driven by 4 mega trends: global connectivity, virtual reality, big data, and artificial intelligence. It argues that those who can make real human connections in a virtual world will succeed as new skills are required, including social and emotional intelligence, while automated jobs are replaced. The opportunity is to use technology to enhance customer experiences and build trust through knowledge and relationships.

1. B2H
Business to Human
Anew framework for thriving
in a hyper-connected world

2. Beyond B2B and B2C

4. Ahyper-connectedworld…

5. Welcome to the B2H era!
Business is personal… more than everbefore

6. 4 mega-trendsthat are
redefining ourfuture

7. Global Connectivity Virtual Reality
Big Data Artificial Intelligence

8. Global Connectivity

9. Online Population
Data source:www.internetlivestats.com

10. Data source:www.internetlivestats.com
Online Population

11. Data source:www.internetlivestats.com
Online Population

12. Another 3-4 billion people will
come online in the next 5 years!

13. 46,2%
15-44
19,7%
45-64
7,9%
65+
source: UN, Dept. of Economic and Social Affairs, Population Division (2011).
26,1%
0-14
GlobalAge
Groups

14. Meetyournewcustomer…

16. This generation thinks it is
totallynormal to make
VIRTUALhuman connections

17. Virtual Reality

18. The Clinton Global Initiative takesyou toAfrica

19. Will we sNll travel for
business in 2025?

20. What will happen
to office space?

21. Will we sNll need
our devices?

22. What isyourVR strategy?
Howwillyou earn a place in
someone’svirtualworld?

23. Artificial Intelligence

25. The beginning of the end of work as we know it

26. AI is already
stealing technical
and knowledge
jobs…
…but it is far from
making real human
connecNons

27. However, many business
are trying this…

28. www.BD-Insider.com/Artificial-Intelligence
Free
Special
Report

29. Big Data

30. “The internet will
soon disappear…”
Eric Schmidt - CEO, Alphabet

31. The end of
guessing

32. Intelligence
is not about what
you know but
how fast you can
learn and adapt

33. Competitive
advantage

34. The ability to
process real-time
information with
artificial intelligence
redefines power

35. Do you have the skills,
systems, and the
strategy to add value to
your customers with
real-time data?

36. What does all this
mean forus?

37. Thosewho can make real HUMAN
connections in aVIRTUALworldwillwin

38. Newskills
required

39. HumanAutomated
Marketing
CustomerService
Logistics
IT
Management
Finance
Human Resources
CommunityManagement
Research
Sales & Business Development
Levelofcompetitiveedge

40. HumanAutomated
Levelofcompetitiveedge
Marketing
CustomerService
Logistics
IT
Management
Finance
Human Resources
CommunityManagement
Research
Sales & Business Development
Keyareas for
recruitment &
training
Jobs that require social skills and emotional intelligence

41. Create amazing
customerexperiences
Let’s
talk!

42. Knowledge will come naturally with technology.
THE FOCUS WILL BE ON SOCIAL SKILLS

43. knowledge
trust
relationship relationship
knowledge
relationship
knowledge
trust
relationship
knowledge
trust
relationship
knowledge
trust
Prospect zone
Client zone
Technologycan assist us in making surewe provide an
addedvalue experience to each prospect orcustomer

44. The new race is about making
real human connecNons in a
virtual world

45. The biggest business
and employment
opportunityever!

46. www.BD-Insider.com