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SharePoint Saturday Belgium 2019 Unite your modern workplace with microsofst's ai ecosystem

The document discusses using Microsoft's AI ecosystem to unite the modern workplace. It provides an agenda for a conference presentation on this topic, introducing the presenters and defining key AI concepts like artificial intelligence, machine learning, and conversational AI. The presentation then demonstrates how various Microsoft AI technologies like Azure Bot Service, Cognitive Services, and bots can be used to build conversational interfaces and virtual assistants to improve workflows in the modern workplace.

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Unite your Modern Workplace
with Microsoft's AI ecosystem
Stephan Bisser| @stephanbisser
Thomas Goelles | @thomyg
SharePoint Saturday Belgium 2019
#SPSBE
Platinum
Gold
Silver
Community
Thanks to our sponsors!
AGENDA
ABOUT US
THOMAS GÖLLES
MICROSOFT MVP (O365)
SOLVION
https://thomy.tech
@thomyg
Head of Modern Workplace Solutions
Graz, Austria
STEPHAN BISSER
MICROSOFT MVP (AI)
SOLVION
https://bisser.io
@stephanbisser
Technical Lead
Graz, Austria
bit.ly/LEARN-TO-BOT
DEFINITION

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SharePoint Saturday Belgium 2019 Unite your modern workplace with microsofst's ai ecosystem

  • 1. Unite your Modern Workplace with Microsoft's AI ecosystem Stephan Bisser| @stephanbisser Thomas Goelles | @thomyg SharePoint Saturday Belgium 2019 #SPSBE
  • 4. ABOUT US THOMAS GÖLLES MICROSOFT MVP (O365) SOLVION https://thomy.tech @thomyg Head of Modern Workplace Solutions Graz, Austria STEPHAN BISSER MICROSOFT MVP (AI) SOLVION https://bisser.io @stephanbisser Technical Lead Graz, Austria
  • 9. OFFICE365 IS LIKE A SWISS ARMY KNIFE … Source: Sam Marshall, Clearbox Consulting @sammarshall
  • 11. … BUT IF ONLY IT WAS THAT SIMPLE Source: Sam Marshall, Clearbox Consulting @sammarshall
  • 12. FOCUS
  • 14. “YOU CAN’T BUY A DIGITAL WORKPLACE, IT IS A CONCEPT NOT A PRODUCT.”Source: Sam Marshall, Clearbox Consulting @sammarshall
  • 18. AI Vision Speech Language • Face ID/Windows Hello • Document/Image Tagging in SPO • Image-content search in OneDrive • Seeing AI
  • 19. AI Vision Speech Language • PowerPoint Live Captions • Stream Auto Transcripts • Siri/Cortana • Skype Translator
  • 20. AI Vision Speech Language • Teams/Word Translate • Sentiment Detection • Auto Meeting minutes • Multilingual bots
  • 21. “… At the moment computers have an advantage of speed, but they show no sign of intelligence. But computers roughly obey a version of Moore’s Law, which says that their speed and complexity double every eighteen months. …” This is not surprising because our present computers are less complex than the brain of an earthworm, a species not noted for its intellectual powers. 1 0:
  • 22. 0 ≤ 𝑥 ≤ 1 EVERYTHING YOU SEE TODAY ... “Do I need an umbrella today?”
  • 24. DR HANNAH FRY “… well I just think actually I have a slight problem with the label AI full stop. I think what we’ve seen recently is a revolution in computational statistics not a revolution in intelligence and I admit that this nowhere near as sexy” http://www.hannahfry.co.uk/ https://www.youtube.com/watch?v=j1mSRJdJFHc
  • 26. AZURE AI Machine learning Azure Databricks Azure Machine Learning Azure AI Infrastructure AI apps & agents Azure Bot Service Azure Cognitive Services Knowledge mining Azure Cognitive Search For every person and every organization
  • 27. DIGITAL TRANSFORMATION + AI Artificial Intelligence
  • 30. 2000s: Mobile • Social • User download apps from App Stores The future: Conversations • Natural language between people and technology • Conversational canvas • Bots and agents • Conversational AI 1990s: Internet • Search • User “visits” websites 1980s: PC • Desktop The evolution of computers and IT
  • 31. • A new user interface paradigm • Exposes software services through conversational interface • In apps, browser and on IoT devices • Pro-active capabilities (Virtual Assistant etc.) • Bots CONVERSATIONAL AI Conversational AI is a subfield of artificial intelligence focused on producing natural and seamless conversations between humans and computers
  • 32. CONVERSATIONAL AI Software as a service, SaaS solutions To enable out-of-the-box conversational AI services for key solutions Pre-trained AI, Cognitive Services To add and customize language, speech, knowledge & vision Managed bot service, Azure Bot Service To accelerate building, management and deployment of conversational AI Popular open source frameworks, Bot SDK on Github To fully integrate and customize your solution with any AI technology Solution accelerators and templates, PaaS To accelerate conversational AI solutions From the Intelligent Cloud to the Intelligent Edge Customer Care Bot Template Virtual Assistant Solution accelerator Enterprise HR Template LanguageSpeech … DecisionVision Web search Customer ServiceCortana, Teams Virtual Agent BotKit SDK Bot Framework Azure Bot Service
  • 33. BOTS 101 “a computer program designed to have a conversation with a human being, especially over the internet” * • Solves the user’s needs in the quickest/easiest way compared to any other option... • Introduce AI in a friendly way * https://dictionary.cambridge.org/dictionary/english/chatbot
  • 34. MODERNIZING THE COMPANY FAQ Company info Departmental knowledge Troubleshooting/support + ++
  • 35. Office Graph Knowledge Sources Manuals (PDF) Data Sources General Knowledge Points of Interest Mail Automotive Custom Other Bots Skills (Customizable) APIs Directory Tasks Calendar 3P Assistants Virtual Assistant Bot Framework + Cognitive Services Cognitive Services Your Assistant Your Brand Your Personality Language Understanding Speech VisionQnA Dispatch Type Speak Tap User Input Devices Channels Azure Bot Service Adaptive Cards
  • 36. BOT FRAMEWORK SKILLS Skills include language models, dialogs, and cards that can be reusable across bots. Skill == Bot • Dispatcher within your core Assistant supports Interruption • Skills contains a self-describing Skill Manifest  Skills are open source, fully customizable • Skill Template • Skill CLI • C# and Typescript support Office Graph Knowledge Sources Manuals (PDF) Data Sources General Knowledge Points of Interest Mail Automotive Custom Other Bots Skills (Customizable) APIs Directory Tasks Calendar 3P Assistants Dispatch
  • 37. CONVERSATIONAL MECHANISMS • Text, with optional media attachments • Traditional chat, can contain media attachments (e.g., image, video, audio, file) • Input prompts • Suggested actions: Buttons, numbered items in a list, etc. • Rich cards • Images, buttons, audio, animations, etc within one frame – Adaptive Cards
  • 40. • Machine learning-based service to build natural language into apps, bots, and IoT devices. Quickly create enterprise-ready, custom models that continuously improve. • New People and Geography entity recognizers • CLI tools and v4 SDK integration • CSA STAR, ISO 27001, ISO 27018, HIPAA and PCI DSS Compliance LANGUAGE UNDERSTANDING (LUIS) Always learning & improving Enterprise Grade, available worldwide
  • 41. LANGUAGE UNDERSTANDING EXAMPLE Book a hotel in Brussels. Intent = BookHotel Entity = Brussels
  • 42. LANGUAGE UNDERSTANDING EXAMPLE { "query": "Book a hotel in Brussels.", "topScoringIntent": { "intent": "BookHotel", "score": 0.921233 }, "entities": [ { "entity": "Brussels", "type": "Location", "startIndex": 10, "endIndex": 13, "score": 0.7615982 } ] }
  • 44. • Data - Aggregate and extract knowledge from non structured data • Architecture. The data and runtime hosted in your Azure subscription. • Data privacy and compliance. QnA data is hosted within your Azure compliance boundary. • Seamless chit-chat integration with personalities like: Profesional; Friend; Comic. • Azure Application Insights integration. QNAMAKER