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![LANGUAGE UNDERSTANDING EXAMPLE
{
"query": "Book a hotel in Helsinki.",
"topScoringIntent": {
"intent": "BookHotel",
"score": 0.921233
},
"entities": [
{
"entity": "Helsinki",
"type": "Location",
"startIndex": 10,
"endIndex": 13,
"score": 0.7615982
}
]
}](https://image.slidesharecdn.com/spsheltgsb2019-191001075536/75/SharePoint-Saturday-Helsinki-2019-Unite-your-Modern-Workplace-with-Microsoft-s-AI-ecosystem-41-2048.jpg)
Uploaded byThomas Gölles
SharePoint Saturday Helsinki 2019 - Unite your Modern Workplace with Microsoft's AI ecosystem
The document discusses the integration of Microsoft’s AI ecosystem within modern workplaces, emphasizing the importance of AI tools like Azure and conversational AI in enhancing productivity. It highlights various AI capabilities, including language understanding and virtual assistants, as well as the evolution of digital workplaces beyond traditional software solutions. The presentation also addresses the architecture and compliance requirements for implementing these technologies within organizations.
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SharePoint Saturday Helsinki 2019 - Unite your Modern Workplace with Microsoft's AI ecosystem
- 1. Unite your ModernWorkplace with Microsoft's AI ecosystem @stephanbisser @thomyg SharePoint Saturday Helsinki 28. September 2019
- 2. Kiitos, thank youour dear sponsors…
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- 4. ABOUT US THOMAS GÖLLES MICROSOFTMVP (O365) SOLVION https://thomy.tech @thomyg Head of Modern Workplace Solutions Graz, Austria STEPHAN BISSER MICROSOFT MVP (AI) SOLVION https://bisser.io @stephanbisser Technical Lead Graz, Austria
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- 9. OFFICE365 IS LIKE ASWISS ARMY KNIFE … Source: Sam Marshall, Clearbox Consulting @sammarshall
- 11. … BUT IFONLY IT WAS THAT SIMPLE Source: Sam Marshall, Clearbox Consulting @sammarshall
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- 14. “YOU CAN’T BUYA DIGITAL WORKPLACE, IT IS A CONCEPT NOT A PRODUCT.”Source: Sam Marshall, Clearbox Consulting @sammarshall
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- 18. AI Vision Speech Language • Face ID/WindowsHello • Document/Image Tagging in SPO • Image-content search in OneDrive • Seeing AI
- 19. AI Vision Speech Language • PowerPoint LiveCaptions • Stream Auto Transcripts • Siri/Cortana • Skype Translator
- 20. AI Vision Speech Language • Teams/Word Translate •Sentiment Detection • Auto Meeting minutes • Multilingual bots
- 21. 0 ≤ 𝑥≤ 1 EVERYTHING YOU SEE TODAY ... “Do I need an umbrella today?”
- 23. “… At themoment computers have an advantage of speed, but they show no sign of intelligence. But computers roughly obey a version of Moore’s Law, which says that their speed and complexity double every eighteen months. …” This is not surprising because our present computers are less complex than the brain of an earthworm, a species not noted for its intellectual powers.
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- 25. AZURE AI Machine learning AzureDatabricks Azure Machine Learning Azure AI Infrastructure AI apps & agents Azure Bot Service Azure Cognitive Services Knowledge mining Azure Cognitive Search For every person and every organization
- 26. DIGITAL TRANSFORMATION +AI Artificial Intelligence
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- 29. 2000s: Mobile • Social •User download apps from App Stores The future: Conversations • Natural language between people and technology • Conversational canvas • Bots and agents • Conversational AI 1990s: Internet • Search • User “visits” websites 1980s: PC • Desktop The evolution of computers and IT
- 30. • A newuser interface paradigm • Exposes software services through conversational interface • In apps, browser and on IoT devices • Pro-active capabilities (Virtual Assistant etc.) • Bots CONVERSATIONAL AI Conversational AI is a subfield of artificial intelligence focused on producing natural and seamless conversations between humans and computers
- 31. CONVERSATIONAL AI Software asa service, SaaS solutions To enable out-of-the-box conversational AI services for key solutions Pre-trained AI, Cognitive Services To add and customize language, speech, knowledge & vision Managed bot service, Azure Bot Service To accelerate building, management and deployment of conversational AI Popular open source frameworks, Bot SDK on Github To fully integrate and customize your solution with any AI technology Solution accelerators and templates, PaaS To accelerate conversational AI solutions From the Intelligent Cloud to the Intelligent Edge Customer Care Bot Template Virtual Assistant Solution accelerator Enterprise HR Template LanguageSpeech … DecisionVision Web search Customer ServiceCortana, Teams Virtual Agent BotKit SDK Bot Framework Azure Bot Service
- 32. BOTS 101 “a computerprogram designed to have a conversation with a human being, especially over the internet” * • Solves the user’s needs in the quickest/easiest way compared to any other option... • Introduce AI in a friendly way * https://dictionary.cambridge.org/dictionary/english/chatbot
- 33. MODERNIZING THE COMPANYFAQ Company info Departmental knowledge Troubleshooting/support + ++
- 34. Office Graph Knowledge Sources Manuals (PDF) Data Sources General Knowledge Pointsof Interest Mail Automotive Custom Other Bots Skills (Customizable) APIs Directory Tasks Calendar 3P Assistants Virtual Assistant Bot Framework + Cognitive Services Cognitive Services Your Assistant Your Brand Your Personality Language Understanding Speech VisionQnA Dispatch Type Speak Tap User Input Devices Channels Azure Bot Service Adaptive Cards
- 35. BOT FRAMEWORK SKILLS Skillsinclude language models, dialogs, and cards that can be reusable across bots. Skill == Bot • Dispatcher within your core Assistant supports Interruption • Skills contains a self-describing Skill Manifest Skills are open source, fully customizable • Skill Template • Skill CLI • C# and Typescript support Office Graph Knowledge Sources Manuals (PDF) Data Sources General Knowledge Points of Interest Mail Automotive Custom Other Bots Skills (Customizable) APIs Directory Tasks Calendar 3P Assistants Dispatch
- 36. CONVERSATIONAL MECHANISMS • Text,with optional media attachments • Traditional chat, can contain media attachments (e.g., image, video, audio, file) • Input prompts • Suggested actions: Buttons, numbered items in a list, etc. • Rich cards • Images, buttons, audio, animations, etc within one frame – Adaptive Cards
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- 38. LANGUAGE & KNOWLEDGE COGNITIVESERVICES
- 39. • Machine learning-basedservice to build natural language into apps, bots, and IoT devices. Quickly create enterprise-ready, custom models that continuously improve. • New People and Geography entity recognizers • CLI tools and v4 SDK integration • CSA STAR, ISO 27001, ISO 27018, HIPAA and PCI DSS Compliance LANGUAGE UNDERSTANDING (LUIS) Always learning & improving Enterprise Grade, available worldwide
- 40. LANGUAGE UNDERSTANDING EXAMPLE Booka hotel in Helsinki. Intent = BookHotel Entity = Helsinki
- 41. LANGUAGE UNDERSTANDING EXAMPLE { "query":"Book a hotel in Helsinki.", "topScoringIntent": { "intent": "BookHotel", "score": 0.921233 }, "entities": [ { "entity": "Helsinki", "type": "Location", "startIndex": 10, "endIndex": 13, "score": 0.7615982 } ] }
- 43. • Data -Aggregate and extract knowledge from non structured data • Architecture. The data and runtime hosted in your Azure subscription. • Data privacy and compliance. QnA data is hosted within your Azure compliance boundary. • Seamless chit-chat integration with personalities like: Profesional; Friend; Comic. • Azure Application Insights integration. QNAMAKER
- 45. KEY PARTS OFAN ENTERPRISE BOT DESIGN
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