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Solvion Trendwerkstatt
Microsoft Discover: Kommunikation und
Zusammenarbeit mit Microsoft TEAMS
Thomas Gölles
14. Juni 2019
Intro
THOMAS
GÖLLES
https://thomy.tech | https://www.solvion.net
@thomyg | @solvion
Head of Modern Workplace Solutions
Graz, Austria
Und jetzt bitte Sie:
http://bit.ly/TEAMS-140619
• Groß- und Kleinschreibung beachten
bei URL!
• Forms Link öffnen und Fragen bitte
beantworten
Agenda & Housekeeping
• 09:00 – 10:30 Session I
• 10:30 – 10:45 Kaffeepause
• 10:45 – 12:15 Session II
• 12:15 – 13:00 Mittagspause
• 13:00 – 14:00 Session III
• Microsoft TEAMs – Funktionalitäten und
Rahmenbedingungen
• Einrichtung individueller Arbeitsbereiche
(Chats, Inhalte, Nutzer, Tools)
• Lizensierungsvarianten
• Admin-Portal
• Informationen zu Security & Compliance
• Aktuelle Microsoft TEAMS Roadmap
• Tipps zur User-Akzeptanz und
Empfehlungen, wie eine Pilotphase in Ihrem
Unternehmen konzipiert werden könnte
MICROSOFT TEAMS IN ONE
PICTURE
Mobile and social
45% use social tools at work
4x as many devices per user
Diverse and global
5 generations together in the workforce
72% of workers will be working remotely by 2020
Team-based and collaborative
2x as many teams
80% of employee time is spent collaborating
A changing modern workplace
Microsoft Teams
Communicate
through chat, meetings & calls
Collaborate
with deeply integrated Office 365 apps
Customize & Extend
with 3rd party apps, processes, and devices
Work with confidence
enterprise level security, compliance, and
manageability
Teams is the fastest growing business app in Microsoft history
Communicate through chat
Communicate across geographies,
languages and organizations
Share information in an open and transparent way
with threaded, persistent channel discussions
Stay in sync with 1:1 or group chats
Communicate across geographies, languages, and
organizations with guest access, federation and
translation
Humanize the workplace – with gifs, stickers, emojis
Available across mobile, desktop, browser, and a
wide range of devices, from headsets to Surface
Hub to meeting room devices
Collaborate with integrated Office 365 apps
Quick access to the apps you love
Access your files along with related chats and apps
in one consolidated workspace
Share and co-author Office and other files within
the app
Reduce context switching with built in access to
Office 365 apps - SharePoint, OneNote, PowerBI,
Planner, Flow and PowerApps
Search across people, files and chats to find what
you need – leveraging intelligence from the
Microsoft Graph
Keep the whole team in the loop with email
integration and notifications
• Screen sharing in private chats
• Tabs in private chat
• In-line translation
• Immersive Reader in chat and channels
• Better integration with SharePoint (coming
soon)
Files, News, Pages, Lists, Teamify button
• Secure Private Channels (coming later this
year)
What’s New in ContentCollaboration?
SharePoint Teamify Button
SecurePrivate Channels (cominglaterthisyear)
Chat for today’s
teams
Communicate in the moment and
keep everyone in the know
Customizable for
each team
Tailor your workspace to include
content and capabilities your team
needs every day.
A hub for
teamwork
Give your team quick access to
information they need right in
Office 365
Chat-based workspace in Office 365
Security teams
trust
Get the enterprise-level security
and compliance features you
expect from Office 365.
Meet Microsoft Teams
Hands-on Lab 01
• Login (Browser, Client)
• Navigate in Teams
• Channels
• Chats
Teams logical architecture
Message
Images, Emojis,
Stickers, Giphy,
Recordings
Contacts
Teams
Chats
Voice
Chat
OneDrive for
Business
Tabs
Apps
Calling
Meetings
Voice mail
Team
Office 365
Groups
Channel
SharePoint
Reply Chain
Tabs
Activity Feed
Apps
Folder
Hands-on Lab 02
• Files in Gruppen Chat
• Files in 1:1 Chat
• Tabs
Microsoft Teams Licensing Requirements
Business Essentials
Business Premium
Enterprise E1
Enterprise E3
Enterprise E5
Enterprise E4 (retired)
Education
Education Plus
Education E5
Education E3 (retired)
Microsoft Teams License Assignment
By default, the Microsoft Teams license is enabled for all users assigned with the
eligible Office 365 subscriptions
Demo Admin Portal
• License
• Teams Dashboard
• Usage
• Features
• Policies
Where to manage your Teams experience
Microsoft Teams Admin Center
Functionality within Teams (e.g. meetings, messaging and
calling) https://admin.teams.microsoft.com/
Azure Active Directory Admin Center
Identity, access management, and protection across
Office 365 (e.g. Group policies for naming/expiry/guest
access, conditional access, etc.)
Office 365 Security & Compliance Center
Compliance features across Office 365 for your
organization (e.g. retention and eDiscovery)
Manage your teams directly from the
Admin Center
See a list of all teams in your organization in the
Microsoft Teams and Skype for Business Admin
Center.
Click “Teams” in the left navigation and select
“Manage Teams” to see this list.
• Manage membership
• Add or remove channels
• Change settings
• Create a new team
Role Description
Teams Service Administrator The overall Teams workload admin, who can also manage O365 Groups
Teams Communications Administrator Can manage meetings and calling functionality in Teams
Teams Communications Support
Engineer
Access to advanced call analytics tools
Teams Communications Support
Specialist
Access to basic call analytics tools
New Teams Administrator Roles
You can designate administrators who need different levels of access for managing Microsoft Teams.
Users can be assigned any of the four Teams admin roles via the Azure Admin Portal:
1. Find the appropriate user profile in the Azure Active Directory
2. Click on “Directory Role” from the left navigation
3. click “Add Role” and select the Teams admin role you want to assign from the available options:
Analytics & Reporting
Track adoption of Microsoft Teams around:
Understanding teams usage
• Active users
• Active channels
• Guests in teams
Understanding user activity
• 1:1 calls a user participated in
• Messages a user posted in a team chat
• Last Activity date of a user
Understanding device usage
• Windows, Mac, iOS, Android
In the admin center, in the left navigation control , select
Analytics & Reports, and then under Report, choose the
report you want to run.
Teams based on dynamic group
membership
Create teams backed by Office 365 groups with a
dynamic membership rule for which membership
is managed dynamically based on user or device
properties in Azure Active Directory.
If a user or device satisfies a rule for a group, they
are added as a member, and when they no longer
satisfy the rule, they are removed.
To create a team with a dynamic membership rule:
• First create an Office 365 groups with a
dynamic membership rule in Azure Active
Directory.
• The team owner can then convert the group to
a team via the Teams client.
Teams and channels administration
Customization
• Change picture
Member permissions
Channel actions:
• Create and update channels
• Delete and restore channels
• Add and remove apps
• Create, update, and remove tabs
• Create, update, and delete connectors
• Owners can delete all messages
• Everyone can delete their messages
• Everyone can edit their messages
• Restrict General Channel messaging
Feature settings
• @Team and @channel mentions: Allow @team or @[team
name] mentions. This will notify everyone in the team.
• @Team and @channel mentions: Allow @channel or
@[channel name] mentions. This will notify members
who’ve favorited that channel
Giphy, stickers, and memes
• Giphy: Enable Giphy for this team
• Giphy: Set the content rating for Giphy
• Stickers and memes: Enable stickers and memes
• Memes: Allow memes to be uploaded
Guest Permissions
• Channel actions: Allow creating and updating channels
• Channel actions: Allow guests to delete channels
Note: Features available to all team members must be configured at the team level
Managing Microsoft Teams
Question Answer
What’s your organization’s plan for onboarding Teams across the
organization?
☐ Pilot
☐ Open
Which Teams settings will your organization turn on or turn off?
Will all Teams users be able to create teams (recommended)? ☐ Yes
☐ No
Managing Microsoft Teams
Admin section Admin setting Setting
Tenant Wide Settings
General Show organization chart in personal profile ☐ On | ☐ Off
Use Skype for Business for recipients who don’t have Teams ☐ On | ☐ Off
Allow T-Bot proactive help messages ☐ On | ☐ Off
Email Integration Allow users to send emails to channels ☐ On | ☐ Off
Apps Disable default Apps ☐ Flow | ☐ Planner
☐ Images | ☐ PowerApps
☐ News | ☐ Weather
☐ OneNote | ☐ Website
☐ Wikipedia Search
Allow external apps in Microsoft ☐ On | ☐ Off
Allow sideloading of external apps (If disabled, a list of current available
external apps appear for individual enablement)
☐ On | ☐ Off
Enable new external apps by default ☐ On | ☐ Off
Custom Cloud
Storage
☐ Box | ☐ Google Drive
☐ Dropbox | ☐ ShareFile
Managing Microsoft Teams
Admin section Admin setting Setting
Settings by userlicense Type
Select the user/license type you want to configure ☐ Business & Enterprise
Turn Microsoft Teams on or off for all users of this type ☐ On | ☐ Off
Calls and meetings Allow scheduling for private meetings ☐ On | ☐ Off
Allow ad-hoc channel meetings ☐ On | ☐ Off
Allow scheduling for channel meetings ☐ On | ☐ Off
Allow videos in meetings ☐ On | ☐ Off
Allow screen sharing in meetings ☐ On | ☐ Off
Allow private calling ☐ On | ☐ Off
Messaging Enable Giphy so users can add gifs to conversations ☐ On | ☐ Off
Content rating ☐ Strict |
☐ Moderate |
☐ Allow all content
Continued on next slide…
Managing Microsoft Teams
Admin section Admin setting Setting
Settings by userlicense Type
Messaging
(Continued)
Enable memes that users can edit and add to the conversations ☐ On | ☐ Off
Enable stickers that users can edit and add to conversations ☐ On | ☐ Off
Allow owners to delete all messages ☐ On | ☐ Off
Allow users to edit their own messages ☐ On | ☐ Off
Allow users to delete their own messages ☐ On | ☐ Off
Allow users to chat privately ☐ On | ☐ Off
Hands-on Lab 03
• Eigenen Channel erstellen und verwalten
• Tab hinzufügen
• App Store -> Polly
Security - Authentication
• Microsoft Teams leverages common Office 365 authentication schemes
• Cloud Identity
• Synchronized Identity
• Federated
• Modern authentication including multi-factor authentication (MFA)
Memberships and Roles
Team owners are able to invite anyone in the organization they work
Three roles in Teams:
• Owner: person who creates the team or assigned the role.
Responsible for managing team-wide settings and membership,
including invitations
• Team member: the people that have been invited to join the team
• Guests: Office 365 users who are outside of your tenant can be added to
the team by team owners (more info @ aka.ms/guestaccesshelp)
Guest access
• Guest access is a tenant-level setting in Teams and is turned off by
default
• Once enabled, a team owner in Teams can add and manage guests
in their teams via the web or desktop.
• Only Azure Active Directory or Office 365 work or school
account are supported at the moment
Guest access (continued)
Memberships and Roles (cont.)
Team Owner Team Member Team Guests
Create team  - -
Leave team   
Edit team
name/description
 - -
Delete team  - -
Add channel  * *
Edit channel
name/description
 * *
Delete channel  * *
Add members ** - -
Add tabs  * -
Add connectors  * -
Add bots  * -
* Can be restricted through Teams settings by the owner
Auditing and Reporting
• Teams activities/events are available through Audit Log Search.
Compliance Content Search
• Content Search can be used to search Teams through rich filtering
capabilities and exported to a specific container for compliance and
litigation support (with or without an eDiscovery case).
Compliance Features for Microsoft Teams
Compliance Features for Microsoft Teams (cont.)
eDiscovery
• Electronic aspect of identifying, collecting and
producing electronically stored information (ESI) in
response to a request for production in a law suit
or investigation
• Capabilities include case management,
preservation, search, analysis and export of Teams
data (chat, messaging, and file data)
Capability
In-place
eDiscovery
Advanced
eDiscovery
Case Management  
Access Control  
Content Searches  
Hold(s)  
Export  
Duplication Detection - 
Relevance Searches with
Machine Learning
- 
Unstructured Data Analysis - 
Legal Hold
• When any team within Teams is put on In-Place Hold or Litigation
Hold, the hold is placed on the groups mailbox
• Generally applied within the context of an eDiscovery case
Compliance Features for Microsoft Teams (cont.)
Compliance Licensing Map
Compliance Capability
Office 365
Business
Essentials
Office 365
Business
Premium
Office 365
Enterprise E1
Office 365
Enterprise
E3/E4
Office 365
Enterprise
E5
Archive - - -  
In-Place eDiscovery - - -  
Advanced eDiscovery - - - - 
Legal Hold - - -  
Compliance Content
Search
- - -  
Auditing and Reporting     
Conditional Access*     
*Conditional Access requires additional licenses
Roadmap
Coming soonAvailable now
Tabs in Private Chat
Meeting recording
Teams mobile companion
Immersive Reader
Cloud Video Interop
Manage all teams from the admin center
Teams administrator roles
Create teams from dynamic Office 365
groups
Publish LoB apps
Firstline Worker Capabilities (Shifts)
Create teams with Team Templates
Live Events
Data Loss Prevention
Customized Backgrounds
Priority messaging
Share screen from private chat
Yammer tab
Microsoft Whiteboard in Teams Meeting
New files experience featuring sync
Notify and share with @mentions in documents
Teams mobile features: Proximity join
New Teams Devices from Crestron, HP, Jabra, Logitech, Plantronics, Yealink
Better integration with SharePoint
Live Captions
Voice & video bot APIs (preview now, GA soon)
Private Channels
Demo 01
• Image Flow
• Grüße von Chuck Norris
• App Store -> Polly
User Adoption
Successful adoption of Microsoft Teams
represents a change in behavior.
It is more than a set of products—it is a
fundamentally different way of working.
This change is about people.
Understanding the Change Curve
Resistance
Denial
Exploration
Commitment
3 Buckets of Personas
Innovators, early adopters & risk taker
The vast majority – “just enough” learn
Late bloomers, detractors & risk avers
Why Do We Fail?
Lack of preparation
Unrealistic expectations
Reliance on training
Unknown user scenarios
We don’t give them a
reason
Why we fail
Goal:
Drive sustainable
adoption beyond month
Three phases of Teams adoption
Pilot before rolling out broadly
• Identify early adopters and evangelists
who can provide valuable feedback and
champion the deployment
• Target users and departments that have
unique needs to help plan for and
validate edge-case requirements
• Evaluate the effectiveness of your
awareness building, training, and
support - iterate your plan based upon
ongoing feedback and analysis
Understand the impact of change
• Assess the impact to the organization
and reflect in the adoption plan
• Build engagement into your
communications plan to drive
excitement and encourage adoption
• Use cases and role-specific benefits can
help users understand the value to
them and the organization
Focus drives sustained results
• Find an executive sponsor to champion
the project
• Frequently communicate to your
organization project progress, to-dos,
and next steps
• Consider devices as part of your overall
strategy, including personal computers,
meeting room systems, and peripherals
that can help accelerate your results
1
Start
2
Experiment
3
Scale
Start
Validate adoption prerequisites, Assemble your project team, Understand teams and
channels, Set up your first teams on Teams to build your own knowledge, Assess
your organization’s readiness for change
Who do we
need on the
project team?
What is a team
vs. a Channel?
What other big
changes are going
on?
What tools
do people
use today –
and for
what?
Who will be
early
adopters?
Do we have
licenses for
everyone?
What tools
do people
use today –
and for
what?
Experiment
Create your champions program, Complete your governance quick start, Define your
use cases, Finalize early adopter program participants, Set-up your feedback
channels, Bring your support staff on board
Who are our
Champions?
How will we
support users?
What are people
going to use
Teams for?
What do we
want users to
be able to do
or not do?
How will we
collect
feedback
and what
will we do
with it?
Scale
Define outcomes & success measures, Select service strategy, Engage stakeholders,
Design & launch awareness campaign, Design & launch training program,
Understand reporting, Prepare for ongoing business engagement, Prepare for
ongoing service health & adoption reviews
What is the
communication
plan?
What does the
launch look like?
How will we
train?
What does
success look
like?
How will we report
on usage, health,
roadmap, success
Who are our
stakeholders?
Recap: Case for Change
• Microsoft Teams represents a new way of working
• To ensure successful adoption, make it about the people
• Change is met with resistance until users realize benefits
• Goal is sustained adoption; not temporary interest
http://bit.ly/TEAMS-140619-FEEDBACK
Danke!

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Solvion Trend Werkstatt juni 2019 - Microsoft Teams

  • 1. Solvion Trendwerkstatt Microsoft Discover: Kommunikation und Zusammenarbeit mit Microsoft TEAMS Thomas Gölles 14. Juni 2019
  • 2.
  • 3. Intro THOMAS GÖLLES https://thomy.tech | https://www.solvion.net @thomyg | @solvion Head of Modern Workplace Solutions Graz, Austria
  • 4. Und jetzt bitte Sie: http://bit.ly/TEAMS-140619 • Groß- und Kleinschreibung beachten bei URL! • Forms Link öffnen und Fragen bitte beantworten
  • 5. Agenda & Housekeeping • 09:00 – 10:30 Session I • 10:30 – 10:45 Kaffeepause • 10:45 – 12:15 Session II • 12:15 – 13:00 Mittagspause • 13:00 – 14:00 Session III • Microsoft TEAMs – Funktionalitäten und Rahmenbedingungen • Einrichtung individueller Arbeitsbereiche (Chats, Inhalte, Nutzer, Tools) • Lizensierungsvarianten • Admin-Portal • Informationen zu Security & Compliance • Aktuelle Microsoft TEAMS Roadmap • Tipps zur User-Akzeptanz und Empfehlungen, wie eine Pilotphase in Ihrem Unternehmen konzipiert werden könnte
  • 6. MICROSOFT TEAMS IN ONE PICTURE
  • 7.
  • 8.
  • 9. Mobile and social 45% use social tools at work 4x as many devices per user Diverse and global 5 generations together in the workforce 72% of workers will be working remotely by 2020 Team-based and collaborative 2x as many teams 80% of employee time is spent collaborating A changing modern workplace
  • 10. Microsoft Teams Communicate through chat, meetings & calls Collaborate with deeply integrated Office 365 apps Customize & Extend with 3rd party apps, processes, and devices Work with confidence enterprise level security, compliance, and manageability
  • 11. Teams is the fastest growing business app in Microsoft history
  • 12.
  • 13. Communicate through chat Communicate across geographies, languages and organizations Share information in an open and transparent way with threaded, persistent channel discussions Stay in sync with 1:1 or group chats Communicate across geographies, languages, and organizations with guest access, federation and translation Humanize the workplace – with gifs, stickers, emojis Available across mobile, desktop, browser, and a wide range of devices, from headsets to Surface Hub to meeting room devices
  • 14. Collaborate with integrated Office 365 apps Quick access to the apps you love Access your files along with related chats and apps in one consolidated workspace Share and co-author Office and other files within the app Reduce context switching with built in access to Office 365 apps - SharePoint, OneNote, PowerBI, Planner, Flow and PowerApps Search across people, files and chats to find what you need – leveraging intelligence from the Microsoft Graph Keep the whole team in the loop with email integration and notifications
  • 15. • Screen sharing in private chats • Tabs in private chat • In-line translation • Immersive Reader in chat and channels • Better integration with SharePoint (coming soon) Files, News, Pages, Lists, Teamify button • Secure Private Channels (coming later this year) What’s New in ContentCollaboration?
  • 18. Chat for today’s teams Communicate in the moment and keep everyone in the know Customizable for each team Tailor your workspace to include content and capabilities your team needs every day. A hub for teamwork Give your team quick access to information they need right in Office 365 Chat-based workspace in Office 365 Security teams trust Get the enterprise-level security and compliance features you expect from Office 365.
  • 20. Hands-on Lab 01 • Login (Browser, Client) • Navigate in Teams • Channels • Chats
  • 21.
  • 22. Teams logical architecture Message Images, Emojis, Stickers, Giphy, Recordings Contacts Teams Chats Voice Chat OneDrive for Business Tabs Apps Calling Meetings Voice mail Team Office 365 Groups Channel SharePoint Reply Chain Tabs Activity Feed Apps Folder
  • 23. Hands-on Lab 02 • Files in Gruppen Chat • Files in 1:1 Chat • Tabs
  • 24.
  • 25. Microsoft Teams Licensing Requirements Business Essentials Business Premium Enterprise E1 Enterprise E3 Enterprise E5 Enterprise E4 (retired) Education Education Plus Education E5 Education E3 (retired)
  • 26. Microsoft Teams License Assignment By default, the Microsoft Teams license is enabled for all users assigned with the eligible Office 365 subscriptions
  • 27.
  • 28. Demo Admin Portal • License • Teams Dashboard • Usage • Features • Policies
  • 29. Where to manage your Teams experience Microsoft Teams Admin Center Functionality within Teams (e.g. meetings, messaging and calling) https://admin.teams.microsoft.com/ Azure Active Directory Admin Center Identity, access management, and protection across Office 365 (e.g. Group policies for naming/expiry/guest access, conditional access, etc.) Office 365 Security & Compliance Center Compliance features across Office 365 for your organization (e.g. retention and eDiscovery)
  • 30. Manage your teams directly from the Admin Center See a list of all teams in your organization in the Microsoft Teams and Skype for Business Admin Center. Click “Teams” in the left navigation and select “Manage Teams” to see this list. • Manage membership • Add or remove channels • Change settings • Create a new team
  • 31. Role Description Teams Service Administrator The overall Teams workload admin, who can also manage O365 Groups Teams Communications Administrator Can manage meetings and calling functionality in Teams Teams Communications Support Engineer Access to advanced call analytics tools Teams Communications Support Specialist Access to basic call analytics tools New Teams Administrator Roles You can designate administrators who need different levels of access for managing Microsoft Teams. Users can be assigned any of the four Teams admin roles via the Azure Admin Portal: 1. Find the appropriate user profile in the Azure Active Directory 2. Click on “Directory Role” from the left navigation 3. click “Add Role” and select the Teams admin role you want to assign from the available options:
  • 32. Analytics & Reporting Track adoption of Microsoft Teams around: Understanding teams usage • Active users • Active channels • Guests in teams Understanding user activity • 1:1 calls a user participated in • Messages a user posted in a team chat • Last Activity date of a user Understanding device usage • Windows, Mac, iOS, Android In the admin center, in the left navigation control , select Analytics & Reports, and then under Report, choose the report you want to run.
  • 33. Teams based on dynamic group membership Create teams backed by Office 365 groups with a dynamic membership rule for which membership is managed dynamically based on user or device properties in Azure Active Directory. If a user or device satisfies a rule for a group, they are added as a member, and when they no longer satisfy the rule, they are removed. To create a team with a dynamic membership rule: • First create an Office 365 groups with a dynamic membership rule in Azure Active Directory. • The team owner can then convert the group to a team via the Teams client.
  • 34. Teams and channels administration Customization • Change picture Member permissions Channel actions: • Create and update channels • Delete and restore channels • Add and remove apps • Create, update, and remove tabs • Create, update, and delete connectors • Owners can delete all messages • Everyone can delete their messages • Everyone can edit their messages • Restrict General Channel messaging Feature settings • @Team and @channel mentions: Allow @team or @[team name] mentions. This will notify everyone in the team. • @Team and @channel mentions: Allow @channel or @[channel name] mentions. This will notify members who’ve favorited that channel Giphy, stickers, and memes • Giphy: Enable Giphy for this team • Giphy: Set the content rating for Giphy • Stickers and memes: Enable stickers and memes • Memes: Allow memes to be uploaded Guest Permissions • Channel actions: Allow creating and updating channels • Channel actions: Allow guests to delete channels Note: Features available to all team members must be configured at the team level
  • 35. Managing Microsoft Teams Question Answer What’s your organization’s plan for onboarding Teams across the organization? ☐ Pilot ☐ Open Which Teams settings will your organization turn on or turn off? Will all Teams users be able to create teams (recommended)? ☐ Yes ☐ No
  • 36. Managing Microsoft Teams Admin section Admin setting Setting Tenant Wide Settings General Show organization chart in personal profile ☐ On | ☐ Off Use Skype for Business for recipients who don’t have Teams ☐ On | ☐ Off Allow T-Bot proactive help messages ☐ On | ☐ Off Email Integration Allow users to send emails to channels ☐ On | ☐ Off Apps Disable default Apps ☐ Flow | ☐ Planner ☐ Images | ☐ PowerApps ☐ News | ☐ Weather ☐ OneNote | ☐ Website ☐ Wikipedia Search Allow external apps in Microsoft ☐ On | ☐ Off Allow sideloading of external apps (If disabled, a list of current available external apps appear for individual enablement) ☐ On | ☐ Off Enable new external apps by default ☐ On | ☐ Off Custom Cloud Storage ☐ Box | ☐ Google Drive ☐ Dropbox | ☐ ShareFile
  • 37. Managing Microsoft Teams Admin section Admin setting Setting Settings by userlicense Type Select the user/license type you want to configure ☐ Business & Enterprise Turn Microsoft Teams on or off for all users of this type ☐ On | ☐ Off Calls and meetings Allow scheduling for private meetings ☐ On | ☐ Off Allow ad-hoc channel meetings ☐ On | ☐ Off Allow scheduling for channel meetings ☐ On | ☐ Off Allow videos in meetings ☐ On | ☐ Off Allow screen sharing in meetings ☐ On | ☐ Off Allow private calling ☐ On | ☐ Off Messaging Enable Giphy so users can add gifs to conversations ☐ On | ☐ Off Content rating ☐ Strict | ☐ Moderate | ☐ Allow all content Continued on next slide…
  • 38. Managing Microsoft Teams Admin section Admin setting Setting Settings by userlicense Type Messaging (Continued) Enable memes that users can edit and add to the conversations ☐ On | ☐ Off Enable stickers that users can edit and add to conversations ☐ On | ☐ Off Allow owners to delete all messages ☐ On | ☐ Off Allow users to edit their own messages ☐ On | ☐ Off Allow users to delete their own messages ☐ On | ☐ Off Allow users to chat privately ☐ On | ☐ Off
  • 39. Hands-on Lab 03 • Eigenen Channel erstellen und verwalten • Tab hinzufügen • App Store -> Polly
  • 40.
  • 41. Security - Authentication • Microsoft Teams leverages common Office 365 authentication schemes • Cloud Identity • Synchronized Identity • Federated • Modern authentication including multi-factor authentication (MFA)
  • 42. Memberships and Roles Team owners are able to invite anyone in the organization they work Three roles in Teams: • Owner: person who creates the team or assigned the role. Responsible for managing team-wide settings and membership, including invitations • Team member: the people that have been invited to join the team • Guests: Office 365 users who are outside of your tenant can be added to the team by team owners (more info @ aka.ms/guestaccesshelp)
  • 43. Guest access • Guest access is a tenant-level setting in Teams and is turned off by default • Once enabled, a team owner in Teams can add and manage guests in their teams via the web or desktop. • Only Azure Active Directory or Office 365 work or school account are supported at the moment
  • 45. Memberships and Roles (cont.) Team Owner Team Member Team Guests Create team  - - Leave team    Edit team name/description  - - Delete team  - - Add channel  * * Edit channel name/description  * * Delete channel  * * Add members ** - - Add tabs  * - Add connectors  * - Add bots  * - * Can be restricted through Teams settings by the owner
  • 46. Auditing and Reporting • Teams activities/events are available through Audit Log Search. Compliance Content Search • Content Search can be used to search Teams through rich filtering capabilities and exported to a specific container for compliance and litigation support (with or without an eDiscovery case). Compliance Features for Microsoft Teams
  • 47. Compliance Features for Microsoft Teams (cont.) eDiscovery • Electronic aspect of identifying, collecting and producing electronically stored information (ESI) in response to a request for production in a law suit or investigation • Capabilities include case management, preservation, search, analysis and export of Teams data (chat, messaging, and file data) Capability In-place eDiscovery Advanced eDiscovery Case Management   Access Control   Content Searches   Hold(s)   Export   Duplication Detection -  Relevance Searches with Machine Learning -  Unstructured Data Analysis - 
  • 48. Legal Hold • When any team within Teams is put on In-Place Hold or Litigation Hold, the hold is placed on the groups mailbox • Generally applied within the context of an eDiscovery case Compliance Features for Microsoft Teams (cont.)
  • 49. Compliance Licensing Map Compliance Capability Office 365 Business Essentials Office 365 Business Premium Office 365 Enterprise E1 Office 365 Enterprise E3/E4 Office 365 Enterprise E5 Archive - - -   In-Place eDiscovery - - -   Advanced eDiscovery - - - -  Legal Hold - - -   Compliance Content Search - - -   Auditing and Reporting      Conditional Access*      *Conditional Access requires additional licenses
  • 51. Coming soonAvailable now Tabs in Private Chat Meeting recording Teams mobile companion Immersive Reader Cloud Video Interop Manage all teams from the admin center Teams administrator roles Create teams from dynamic Office 365 groups Publish LoB apps Firstline Worker Capabilities (Shifts) Create teams with Team Templates Live Events Data Loss Prevention Customized Backgrounds Priority messaging Share screen from private chat Yammer tab Microsoft Whiteboard in Teams Meeting New files experience featuring sync Notify and share with @mentions in documents Teams mobile features: Proximity join New Teams Devices from Crestron, HP, Jabra, Logitech, Plantronics, Yealink Better integration with SharePoint Live Captions Voice & video bot APIs (preview now, GA soon) Private Channels
  • 52. Demo 01 • Image Flow • Grüße von Chuck Norris • App Store -> Polly
  • 54. Successful adoption of Microsoft Teams represents a change in behavior. It is more than a set of products—it is a fundamentally different way of working. This change is about people.
  • 55. Understanding the Change Curve Resistance Denial Exploration Commitment 3 Buckets of Personas Innovators, early adopters & risk taker The vast majority – “just enough” learn Late bloomers, detractors & risk avers
  • 56. Why Do We Fail? Lack of preparation Unrealistic expectations Reliance on training Unknown user scenarios We don’t give them a reason Why we fail
  • 58.
  • 59. Three phases of Teams adoption Pilot before rolling out broadly • Identify early adopters and evangelists who can provide valuable feedback and champion the deployment • Target users and departments that have unique needs to help plan for and validate edge-case requirements • Evaluate the effectiveness of your awareness building, training, and support - iterate your plan based upon ongoing feedback and analysis Understand the impact of change • Assess the impact to the organization and reflect in the adoption plan • Build engagement into your communications plan to drive excitement and encourage adoption • Use cases and role-specific benefits can help users understand the value to them and the organization Focus drives sustained results • Find an executive sponsor to champion the project • Frequently communicate to your organization project progress, to-dos, and next steps • Consider devices as part of your overall strategy, including personal computers, meeting room systems, and peripherals that can help accelerate your results 1 Start 2 Experiment 3 Scale
  • 60. Start Validate adoption prerequisites, Assemble your project team, Understand teams and channels, Set up your first teams on Teams to build your own knowledge, Assess your organization’s readiness for change Who do we need on the project team? What is a team vs. a Channel? What other big changes are going on? What tools do people use today – and for what? Who will be early adopters? Do we have licenses for everyone? What tools do people use today – and for what?
  • 61. Experiment Create your champions program, Complete your governance quick start, Define your use cases, Finalize early adopter program participants, Set-up your feedback channels, Bring your support staff on board Who are our Champions? How will we support users? What are people going to use Teams for? What do we want users to be able to do or not do? How will we collect feedback and what will we do with it?
  • 62. Scale Define outcomes & success measures, Select service strategy, Engage stakeholders, Design & launch awareness campaign, Design & launch training program, Understand reporting, Prepare for ongoing business engagement, Prepare for ongoing service health & adoption reviews What is the communication plan? What does the launch look like? How will we train? What does success look like? How will we report on usage, health, roadmap, success Who are our stakeholders?
  • 63. Recap: Case for Change • Microsoft Teams represents a new way of working • To ensure successful adoption, make it about the people • Change is met with resistance until users realize benefits • Goal is sustained adoption; not temporary interest

Editor's Notes

  1. Now that all attendees have had a chance to experience Teams for themselves, take them quickly through a formal introduction into what Teams is, and continue to land the messaging around what it can be for their organization. Do not bog down on details, but let the attendees participate in a discussion blending their first experience and messaging from the introduction to Teams. The Speaker notes in the following slides need to customized for the audience based on their prior knowledge with Teams.
  2. Slide objective: Introduce Teams as part of the Office 365 collaboration portfolio Talking points: Teams fits in the Office 365 collaboration portfolio by giving teams easy access to the information they need in a dedicated hub for teamwork. Here, people find their team chat, content, people and tools living together in Office 365. There are four key attributes of Teams that help close-knit teams to perform at their best: The modern-day chat keeps everyone in the know with chat history, whether across the team or in a private chat It’s a dedicated hub for teamwork, where people have easy access to everyday apps such as Word, Excel, PowerPoint, websites, and OneNote – the apps teams rely on daily for getting work done Teams is customizable for the way different teams work, including publicly available APIs and bot frameworks Lastly, Teams is designed to provide a great collaboration experience while upholding our commitments to safeguard customer and user data, to protect their right to make decisions about that data, and to be transparent about what happens to that data
  3. Speaker notes: The workshop leader should stop the presentation at this point. Request a volunteer to share their screen and be the driver for the rest of the audience in the room. Lead a conversation that walks attendees through the checklist on the following slides. The audience should not see the checklist. They should just participate by actually using Teams. After the checklist is completed and the audience has had their first experience with Teams, you can return to the workshop to complete a deeper dive. Note: If the organization is brand new to Office 365 and has not enabled any other Office 365 workloads, some pre-work may be needed. The presenter will know this from the completed pre-engagement questionnaire, and this workshop should have been modified to account for any prerequisites. Run through the environmental checklist ahead of time, to be sure you understand your environment limitations before you do a live walkthrough. ***** Alternative workshop order: If workshop attendees are familiar with Teams, it may be beneficial to hide slides 9-12. This will allow you as the workshop lead to skip the introduction and engage the attendees in a live working session with the product. The decision on where to execute this portion of the workshop should be made prior to the workshop starting, if possible.
  4. Ideally, your attendees have already participated in their first Teams experience earlier in the workshop. If so, performing a Readiness Check might seem very out of place at this point in the workshop. Assuming the pre-engagement questionnaire has been completed prior to the workshop, the workshop leader will already know the current environment and will be able to address any impact to Teams from that current state.
  5. Teams is intentionally available on the majority of SKUs available with Office 365, the goal is to allow all of your users to get started using Teams with the licenses they have today! Core functionalities (chat-based workspace, and meetings with audio, video, and content group calling) of Teams are available to all supported subscription plans All supported subscription plans are eligible for access to Teams’ Web client, desktop clients, and mobile apps Information protection (security and compliance) requirements may dictate the appropriate subscription plans needed to implement not only Teams, but also the overall Office 365 solution for the organization Teams is also available for non-profit organizations. Government and licensing is not currently supported, but are being investigated for future support.
  6. At the user-level, access to Teams can be enabled of disabled on a per user basis by assigning or removing the Teams product license Teams license is automatically enabled when a user is assigned with a supported Office 365 subscription plan license Microsoft recommends that you leave the license enabled for all users. If your organization is looking to pilot Teams, it is still recommended to leave the license on for all users, however only notify the set of pilot users about the ability to leverage Teams. If you still feel the need to restrict to a set of users, leverage the existing PowerShell guidance on how to enable/disable per workload licenses per user (https://technet.microsoft.com/library/dn771770.aspx)
  7. Speaker notes: Be clear that tenant-level settings supersede teams level settings. If an organization disables feature functionality at the tenant level, that feature won’t be available to teams and channels. Unless business requirements dictate the limitation of certain features and functionality, we recommend leaving those capabilities enabled and at the discretion of team owners.
  8. Speaker notes: Discuss among workshop participants the decisions to be made on managing Teams Document the decisions for each question on this slide and document the organizational settings for Teams on the following slide Remind the attendees of the Teams Journey slide: Technical and Legal Evaluation (already started with this workshop) Assess/Prepare (already started with this workshop) IT Pilot (don’t forget that you already have a v-team pilot from creating the team earlier in this workshop) Business Pilot Rollout Pilot: Next Steps: If onboarding via a closed Pilot, decide if you would like to do so via licensing, or targeted communication. Depending on decision, take steps to make sure only Pilot users who are allowed to access Teams (if needed). Document the guidelines for which users who will (or will not) have access to Teams below.   Create Teams: Next Steps: Modify the default permissions for who can create Office 365 Groups if you need to limit who can create teams.
  9. Speaker notes: Populate the table with the decisions made from the discussion on managing Teams Recommend that unless there are specific business requirements to alter the default settings, that all defaults should be left in place. Slides 49-50 have been left hidden for this reason, please unhide and walk through if you believe your deployment has specific business requirements to modify the defaults.
  10. Speaker notes: Populate the table with the decisions made from the discussion on managing Teams Recommend that unless there are specific business requirements to alter the default settings, that all defaults should be left in place. This slide shows how to enable teams for an entire license type. If the organization has multiple they’ll see all of them here. This is also where you’d manage Guest user accessibility and settings. This slide and the next should be repeated for each type of license that appears within the organization and one for Guest users.
  11. Speaker notes: Populate the table with the decisions made from the discussion on managing Teams
  12. Teams is built on Office 365 and leverages the rich authentication options offered by the platform including aligning with existing Office 365 Azure Active Directory authentication policies. 3 authentication schemes are available. Those being, Cloud Identity, Synchronized Identity and Federated Identify. Cloud Identity represents users being homed in Azure Active Directory. Synchronized Identity is on-premises accounts sync’d to the cloud via Azure Active Directory Sync with Password sync. Authentication still occurs in the cloud. Federated Identity represents having an ADFS deployment where access to Office 365 services will redirect to the ADFS deployment for on-premises authentication and authorization. Additionally, MFA, smart card, and certificate-based authentication are supported via Active Directory Authentication Language (ADAL) integration. Depending on the Authentication scheme selection, there are different MFA features available. Cloud Only Phone Call Text Messages Mobile App Notification Mobile App Verification Code Hybrid Setup MFA for Office 365 Azure MFA module (ADFS integrated) Physical or virtual smart card (ADFS integrated)
  13. Guests must have an AAD identity. With support for MSA identities coming soon.
  14. Tenant admins must go an enable guest access for Microsoft Teams. Learn more here: https://docs.microsoft.com/en-us/MicrosoftTeams/set-up-guests Team owners can add guests and modify the display name if that guest is being added to the tenant for the first time: Doc: https://docs.microsoft.com/en-us/MicrosoftTeams/add-guests Video: https://youtu.be/1daMBDyBLZc Guests with MSA email addresses is a feature that will soon be supported.
  15. The following diagram shows how guest access authorization dependency is granted and integrated between Azure Active Directory, Microsoft Teams, and Office 365. To satisfy your organization’s requirements, you can manage Microsoft Teams guest access features and capabilities through four different levels of authorization. All the authorization levels apply to your Office 365 tenant. Each authorization level controls the guest experience as shown below: Azure Active Directory: Guest access in Microsoft Teams relies on the Azure AD business-to-business (B2B) platform. Controls the guest experience at the directory, tenant, and application level. Microsoft Teams: Controls Microsoft Teams only. Office 365 Groups: Controls the guest experience in Office 365 Groups and Microsoft Teams. SharePoint Online and OneDrive for Business: Controls the guest experience in SharePoint Online, OneDrive for Business, Office 365 Groups, and Microsoft Teams. These different authorization levels provide you with flexibility in how you set up guest access for your organization. For example, if you don’t want to allow guest users in your Microsoft Teams organization, just turn off guest access in Microsoft Teams. Another example: You could enable guest access at the AAD, Teams, and Groups levels, but then disable guest users' addition on selected teams that match one or more criteria such as data classification equals confidential. And, perhaps you don’t use Office 365 Groups. SharePoint Online and OneDrive for Business have their own guest access settings that don't rely on Office 365 Groups. Note Learn more: https://docs.microsoft.com/en-us/MicrosoftTeams/teams-dependencies
  16. Tabs, Bots and Connectors can be controlled at a tenant level and if turned off, will not show up for the individual teams. All permissions are set on a per team basis. * Can be restricted through Team settings by the owner ** After adding a member to a team, an Owner can also promote a Member to Owner status. It is also possible for an Owner to demote their own status to a Member Guests cannot be made Team Owners
  17. Auditing/reporting: Needs to be turned on at a tenant level in order for logs to be available (it will take up to 24 hours after turning this on for the logs to appear). The following are examples of events captured: Team Creation Team Deletion Added Channel Changed Setting The complete event list across Office 365 is quite extensive and can be found here https://support.office.com/en-us/article/Search-the-audit-log-in-the-Office-365-Security-Compliance-Center-0d4d0f35-390b-4518-800e-0c7ec95e946c?ui=en-US&rs=en-US&ad=US Content Search OneNote is only covered through content search. Content Search and eDiscovery do not require enablement within the Security and Compliance center. - To learn more of how to leverage these services, see the appropriate sections below (Content Search https://docs.microsoft.com/en-us/MicrosoftTeams/content-search and https://docs.microsoft.com/en-us/MicrosoftTeams/ediscovery-investigation).
  18. Customers can leverage in-place eDiscovery or Advanced eDiscovery. As Teams does leverage Exchange mailboxes to store chat, eDiscovery for Teams is limited to online mailboxes.
  19. Reference typical exchange behaviour
  20. When it comes to the information protection capabilities, Office 365 subscriptions and the associated standalone licenses will determine the available feature set. Additionally, Microsoft is considering providing the following security features for Teams. Once available, guidance will be provided on how customers can leverage the features: Tenant-specific retention Policy Data loss prevention (DLP) Customer Lockbox Right Management
  21. Speaker notes: To conduct an eDiscovery investigation with Teams content, review this link: https://support.office.com/en-us/article/Manage-eDiscovery-cases-in-the-Office-365-Security-Compliance-Center-edea80d6-20a7-40fb-b8c4-5e8c8395f6da?ui=en-US&rs=en-US&ad=US#step1 Teams data will appear as IM or Conversations in the Excel output or you can mount the .PST in Outlook. When mounting the .PST for the Team, note that all conversations are kept in the Team Chat folder under Conversation History. The title of the message aligns to Team and Channel. From reviewing the image below, you can see this message from Bob who messaged the Project 7 channel of the Manufacturing Specs team. To see private chats in a user’s Mailbox, they are also located inside the Team Chat folder under Conversation History. From reviewing the image in the example, you can see this message from Bob who messaged the Project 7 channel of the Manufacturing Specs team.
  22. Speaker notes: For more information on how to use Content Search, review this link: https://support.office.com/en-us/article/Run-a-Content-Search-in-the-Office-365-Security-Compliance-Center-61852fd9-fe8a-4880-a339-cb19ed3bff4a?ui=en-US&rs=en-US&ad=US&fromAR=1 In the example, we created a new Content Search. Then, we selected the Manufacturing Specs mailbox and Manufacturing Specs SharePoint site. This allows us to search against Channel chats from Exchange, File uploads/modifications from SharePoint and OneNote changes as well. You can also add query criteria to the Content Search to narrow down the results returned. For example, below we wanted to search both Exchange and SharePoint locations for the Manufacturing Specs team to look for content where the keywords “New Factory Specs” were used. After adding search conditions should you choose to, you can then export a report or the data to your computer for analysis.
  23. Speaker notes: Data is hosted in regional data centers at rest. Nov 1st UK GoLocal was enabled for new tenants. A new tenant is defined as any tenant that hasn’t had a single user from the tenant sign in to Teams. Full blog post about UK GoLocal can be found here: https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Microsoft-Teams-launches-United-Kingdom-Data-Residency-other/ba-p/123219 We are working out how to migrate existing UK users who are interested in GoLocal. Stay tuned to the roadmap for dates.
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  25. Its more than just adopting another technology product – it’s a change in behavior/cultural change – the way people work and communicate and collaborate Change is not always easy
  26. Start - In this first phase, you'll gather your team together, set up your initial teams, and use Teams to begin planning Teams adoption. This approach will increase your technical familiarity with the product and help you to build the skills necessary to successfully complete subsequent phases. Experiment - In this phase of controlled growth, you'll bring your internal champions and early adopters onboard. You'll speak with your business users to identify scenarios that would immediately benefit from the collaboration and communications capabilities that Teams provides. You'll gather feedback that will inform your broad-scale adoption phase, and you'll make service decisions about governance and lifecycle management that will ensure a successful deployment. Scale - This is the broad-scale deployment phase in which you'll turn on Teams capabilities for all your employees. In this phase, the size of your organization will determine whether this is a “go big” project that will turn on Teams for all employees simultaneously or if you'll approach this by region, business unit, or other method of segmenting your employee population. In this phase you'll move to a continuous delivery model. Employees, leaders, and business units will want to expand their use of Teams and will require training and your engagement to understand how to best use Teams and other features of Office 365.