Tom Delmonte is a seasoned IT Manager and QA Manager with over 20 years of experience in software testing. He has managed both small and large teams, and has experience across the entire SDLC. Some of his key accomplishments include helping to deploy new testing methodologies at Progressive Insurance that improved risk identification and reduced defects, and instituting industry-standard testing tools and processes that lowered defects at Verizon Business and FrontRange Solutions. He is proficient in test management, automation, and working with both onshore and offshore teams.

1. Tom Delmonte
2780 Dristol Drive
Colorado Springs, CO 80920 | 719-510-1841 | tdelmonte@gmail.com
Objective
I am a seasoned IT Manager with a focus on Software Testing. I have 20+ years experience in
the field. Have managed smaller teams, larger teams and contributed to Enterprise Test
solutions, all with a focus on quality that is compatible with the company's goals.
Performed most IT roles at the individual contributor level and a couple at the management level
Specialties
- Software Testing - Software Test Management – In-depth SDLC/SDM experience - Project
Management - Test Automation - White and Black box - Onshore/Offshore teams - Java
Programming
Accomplishments
- Part of a core team that helped deploy new Software Testing Methodologies that were adopted
across the Enterprise at Progressive Insurance, initial results were a clearer understanding of the
major Risk Areas in all of the SDLC phases and a trend in reduction of defects in production -
Coaching and Training of Software Test professionals with proven record of improvement in the
quality of work and defect detection - Regular presenter at Software Testers forum at Progressive
- Instituted Industry-standard Software Testing tools, processes and skills for two different
platforms, with proven results in lowering number of defects and automation
Experience
3/2007 - 11/2014 Progressive Insurance Colorado Springs, CO
QA Manager (IT Manager)
Website: http://www.progressive.com/
Auto and Home Insurance Provider
- Direct Coaching and Training of 23 Quality Analysts and Software Engineers in Test - Core
member of Testing Center of Excellence - Responsible for the Deployment of Test Methodology
for 120+ Software Testing Professionals
Spotlighted Achievements - - Part of a core team that helped deploy new Software Testing
Methodologies that were adopted across the Enterprise at Progressive Insurance, initial results
were a clearer understanding of the major Risk Areas and a trend in reduction of defects. -
Coaching and Training of Software Test professional with proven record of improvement in the
quality of work. - Regular presenter at Software Testers forum at Progressive. - Part of a team
that pioneered the use of FIT/Fitnesse as well as Selenium WebDriver to automate testing of
APIs, WebServices, Proxy calls and other interfaces
11/2000 - 3/2007 Verizon Business Colorado Springs, CO
Senior Systems Analyst
Website: http://www.verizonenterprise.com/
Networking, Cloud and Mobile solutions
- Managing Production Support Team which consisted of 1 Build Engineer, 3 DBAs and 7
Software Testers, 5 of which were offshore resources. - Instituted Software Testing processes
such as Test Plans, Test Cases - Created several tools that helped capture defects, manage Test
Case creation and reporting, tied tools to requirements and Use Cases - Project Manager for two
key projects that were taken over to help complete in a timely fashion. MS Project used to
manage resources, tasks and resource loads.
Spotlighted Achievements - - Able to keep Production up with minimal emergency fixes for
systems that supported US$7B of revenue. - Maintained strong relationships with overall

2. Enterprise Production support teams - Implemented Industry-standard test processes that helped
achieve metrics on defect reduction and requirements coverage.
6/1999 - 11/2000 FrontRange Solutions Colorado Springs, CO
SQA Manager
Website: http://www.frontrange.com/
Hybrid IT Service and Client Management Software - Created a Software Test team of 9 Testers
that were responsible for Functional, Automated Tests and Localization of software for 3 different
languages - Maintain relationships with Senior Development team
Spotlighted Achievements - Implemented Industry-standard Software Testing Tools, Processes
and Skills - Created systems that allowed the Development team to monitor and measure
defects, requirements coverage - Implemented Test Automation processes - Created a highly
motivated staff that was able to mature into a significant contributor to the overall software
development team - Strong relationship with the Customer Support team which supplemented the
Testing efforts at the end of the SDLC
Education
Universidade Mackenzie Architecture, Brazil
ITIL Foundations – March 2008
PMP – January 2015
References
- Richard Cormier - 510-872-5374 - Paulo Barros - 330-631-9406
- Patrick Wilkie – 719-510-4905