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Colorado Technical University
SWE410-1704B-01 Software Processes
Software Development Quality Plan
Student: Seth Holley
14 Dec 2017
Contents
Project Goals and Scope 3
Project Management Process 5
Requirements Management (REQM) 9
Product and Process Quality Assurance (PPQA) in CMMI 12
Software Development Methodology 15
Conclusion 20
References 21
Project Goals and Scope

Apex banking system is a reliable solution for the integration of
all internal processes in a financial organization. It specializes
in the core banking services. Also, it provides functional
support for the products and services offered by the financial
institution. The system complies with all reporting and
accounting standards.
Each piece of software that has been developed is based on the
set goals and objectives of the user. These goals and objectives
are provided in the form of the requirements and the desired
functionality of the given system. While addressing the issue of
system requirements and requirement traceability, Apex banking
system is going to look at the respective requirements for an
online banking system with respect to the various areas of
application as far as the system is concerned. Users in this
system will be responsible check account balances, locking
cards that have been lost or stolen, adjusting statements,
waiving charges, view future auto deposits (2-3 days prior), and
helping customer via phone if they decide to call in. Customer’s
responsibilities are going to be checking account balance,
requesting new accounts transfer or send money to someone,
pay a bill, deposit check by picture, manage security such as
passcodes, set up alerts and close accounts.
The system specifications in terms of the functionality of the
system are defined by the functional requirements (Paetsch,
Eberlein & Maurer, 2003). As far as the Apex online banking
system is concerned, the requirement specifications are as
described. Functional and the respective specifications for the
system include what the system is expected to do to the user as
well as to the other users of the system.
The system will provide the user with a clear user interface to
facilitate the operations of the user to the system as far as
banking is concerned. The user will be able to request to open
an account online regardless of the user`s geographical location.
The user will also be able to make the desired check deposits
into the opened account regardless of the location of the user.
The system is will provide the user with the services of bill

paying. In case a user decides to terminate their banking
services with the bank, the system will offer account
termination services. The system will also facilitate the user to
transfer funds from their account to any desired account. The
specific requirements are as summarized below:
· Ability to request to open an account.
· Ability to login and log out of the system as desired.
· Ability to deposit checks by picture into the created account.
· Ability to pay bills as desired.
· Transfer abilities.
Project Management Process
In every new project, it is vital first to understand its objectives
before anything else. Regarding this scenario, the aspiration at
hand is to ensure successful business in the market while
accommodating other features. In any project’s case, right from
the design, production, sales, and marketing just to mention a
few critical areas, the role of a project manager is vital to
ensure the departments work together and communicate well to
succeed in the project’s execution. Most importantly, there has
to be a timeline that defines every action, outlines the
responsible individuals and forecasted expenses, and the
expected time of completion as well.
Upon completion, the project should keep Apex Banking at a
competitive end and improve its financial base and market reach
and reduce errors as it will enhance precision. Regarding value

addition, the project will help the company as far as business
perspective is concerned. The risks include lack of adequate
finances, irresponsive market, slow growth and time constraints.
If not undertaken, the immediate effect is Apex Banking failing
to execute a crucial financial goal. Secondly, it is also possible
for Apex Banking to avoid working on probabilities and evade a
probable risk. Thirdly, failing to complete it can mean a great
loss to the company regarding time and other resources which
can be used in other ways and improve the company.
Risks and Mitigation Strategies
a) Estimates
Inaccurate estimates (overestimates and underestimates) are
common and affect the project's schedule. The first step to
getting the project done is having all resources sufficient.
Among the greatest constraints is a scenario where finances are
inadequate. This might occur due to unexpected overheads
coming about, miscalculations or underestimations. As such, it
is crucial to set aside a contingency in case the above mentioned
or other likely scenarios happen to surface. An organization
may also lack enough funds to complete the project as other
priorities may also arise; therefore, having the potential to
outsource is also important to ensure project completion (Young
66).
b) Timeline/Schedule Risks
It is an issue when a certain undertaking consumes more time
than expected. In this scenario, a project consumes more time to
complete which also affects other areas of budgeting as it calls
for additional resources. It is crucial to be prepared for such
scenarios as well. More so, in all situations, there should be a
clear starting period and deadline too (Randolph 81).
c) Quality and assurance risks
It is more or less an issue to do with who is responsible for
which area. Although the management is responsible for
overseeing every process, the people assigned regardless of
their positions may affect the quality. As a result, it is crucial to
work with the professionals and experienced individuals. Even

if it may be expensive especially where outsourcing is required,
it is worth at the end and should be prioritized (Burke 26-28).
Executing Deliverables
Project Charter: A successful project requires proper definition
and explanation that is clear to all. Also, there should not be a
relaxed approach to risks; there is no project that is immune to
them. Consequently, when the management is aware of what is
needed to be done and when as well as what can deter it and
how to prevent it, there is no doubt that the project’s objectives
will be achieved. The charter will consider the following;
Delineation of Roles: The power to commence, end, halt, and to
make changes rests with the project’s team.
Project’s Objectives: Should make a positive change overall
Manager’s authority: Assigning roles, hiring and firing,
adjustments and consulting
Executive powers description: Overseeing and providing
resources
Project’s Schedule: This is another deliverable that needs to be
examined keenly in the execution process. Irrespective of the
project’s size, it is vital to ensure all resources are in place so
that each phase is completed at the appropriate time.
Overall Budget: Another key deliverable that is worth periodic
checking. The principal goal of this part is to ensure the
activities involved in the process and the resources used to meet
the budgetary estimates.
Governance
The level of governance that the customers want in the project
is multi-level governance. For this one, there are many
interacting authority structures which work together to ensure
effective integration of the various components. In this case, the
project does not depend on one function for its success, but the
input and collaboration of many elements. The primary reason
why the customers would want this type of governance is to
reduce dependability in one area; thus, there is more than one
solution, which makes working relationships convenient.
Monitoring and Evaluation

There are many ways to track a project’s process. However, the
use of Gantt chart can work well in this scenario. Apparently, a
Gantt chart will illustrate the start and finish dates of the
project in connection with its terminal elements and the
project’s summary. For instance, a weekly status report will
summarize the breakdown of the work done in that week,
resources used, and time consumed among other inclusions.
After that, it will compare it to the overall summary in a way to
determine whether it observes the normal schedule or not and
any interventions necessary.
Requirements Management (REQM)
Applying the case of Apex Banking to this scenario, this
practice area is highly essential and serves fundamental
purposes in project and software standards. By and large, its
primary role is to help in the management of products’
requirements as well as the product components of the project.
In connection, it is one way to ensure the management of
requires takes place as the project plans dictate (Forrester,
Brandon and Sandy 207). On the same case, it is vital to note

that in project management, as a process, requirements
management becomes available at CCMI Maturity Level 2. As
such, its role in project teams is to outline project’s
requirements while ensuring availability of its components.
In a way to outline it in a better and precise way, this practice
area helps the project's team to understand the requirements of
the project, obtain commitment, manage changes, and facilitate
alignment between the project work and its requirements
(Varajao 159). In this regard, its usefulness to the team comes
in four broad ways. Firstly, it ensures the ones involved in the
implementation understand the requirements in details.
Secondly, it helps to base-line the requirements. Thirdly, it
enables project’s tracing in regard to its requirements in each
phase. Fourthly, it ensures that there are minimal changes in the
requirements for better outcomes.
Promoting Quality Requirements
There are several things that a team can do to promote quality
requirements under this standard but essential ones it to plan
quality and perform quality assurance. On the first case, plan
quality has to do with the identification of the various quality
requirements vital for both the project and the product.
According to Forrester, Brandon and Sandy 207, it also takes
into account the documentation of the project’s progress in
relation to how it should meet the quality requirements. When a
team factors this essential input, the outputs include quality
metrics and checklists that are undoubtedly essential for an
effective project plan.
On the same case, it is vital for a team to embrace continuous
improvement. With no doubt, it is one of the ways to ensure the
regular improvement of the project's outcome bearing in mind
that it is a process that requires periodic review as well.
Regarding continuous improvement, the team makes it a
responsibility to keep on improving the procedures involved in
the project over time. Basically, these improvements take
various forms, and they can be small or incremental changes as
long as they do not affect the quality in a negative way. When it

comes to the project, it is necessary to apply the concept by
analyzing issues that can trigger repeated mistakes and avoid
them completely.
Apart from plan quality, the other essential thing for a team is
to perform quality assurance. As a standard practice in every
project, the necessity for assurance is to certify that all the
project’s processes are not only sufficient but also meet the
value that is required of them (O'Connor 258). In this regard, it
becomes easier to verify whether the same processes adhere to
the project’s deliverables and that there’s no compromise in
regard to the quality intended to be achieved. For this reason,
there are two methods that one can use for quality assurance;
the first case involves process checklists and the other one is
projecting audits.
For the process checklists, the project team examines all the
essentials that a project requires with respect to the deliverables
put in place. As such, it is a way to ensure all the requirements
are in place and if need be a change can be made at the
appropriate time. On the other hand, project’s audits ensure that
there is an evaluation of the quality in respect to the processes
involved in a way to ensure that they are not off the intended
quality at any time. As such, it verifies that the products must
meet the quality requirements and one can as well use peer
reviews and testing for performing quality control (O'Connor
39).

Product and Process Quality Assurance (PPQA) in CMMI
In software standards, PPQA is the principal software quality
assurance (SQA) process area as far as CCMI is concerned.
Even if there are many areas and definitions of SQA, its
primary role within CCMI is particularly on the aspects that
have to do with conformance and compliance to the process
descriptions that precede the standards and procedures in place
among other important undertakings. By and large, an essential
role of PPQA is to offer process stimuli that are essential for its
improvement, since it identifies defects and their causes. More
so, it helps in the identification of non-conforming products
(Forrester, Brandon and Sandy 52).
Another important way in which PPQA is relevant to teams is
providing staff and management with the necessary objective
insight that is crucial for efficient processes and associated
work products. In so doing, PPQA ensures that all staff and
management regardless of their levels get the appropriate
visibility into the necessary and associated work products
throughout the project’s lifecycle. In like manner, the project
team can also get the necessary feedback that is vital for
project’s control as a significant part of the audit process. As a
result, it ensures that everything is in line as required and the
key deliverables can be achieved on time as well.
It is very important for every project to go full implementation.

As a result, every required material and resource not only needs
to be in place but with the proper implementers too. The
practices in the Process and Product Quality Assurance process
area ensure that the planned processes are implemented, while
the practices in the verification process area ensure that the
specified requirements are satisfied. These two process areas
may on occasion address the same work product but from
different perspectives. Projects should take advantage of the
overlap in order to minimize duplication of effort while taking
care to maintain the separate perspectives.
Another importance of PPQA process area is to enhance
implementation of the planned processes in a project. More so,
while ensuring that the planned processes undergo full
implementation, it also ensures that the practices involved in
the verification process promote the satisfaction of the specific
requirements. In most cases, verification and implementation
work hand in hand and may occasionally address a similar work
product although from unrelated perspectives (Pressman 90). As
a result, it is also necessary for the projects to take advantage of
such occasionally overlaps if at all they have to minimize effort
duplication as they try to maintain the required flow.
Promoting Quality Requirements
Based on PPQA standard, there are various things that a team
can do to promote quality requirements. Firstly, one of the most
important things is to perform objective evaluations. Whether
periodically regular or irregular, objective evaluations enhance
quality in the light of ensuring everything works under the
proposed procedures. They can take various forms that include
formal organizational audits which as well can be done by
different quality assurance organizations. The other way is
through peer reviews which crosscheck progress in relation to
what is expected. Above all, there can be an in-depth review of
the work products to examine the extent to which the
deliverables have been met.
Besides objective evaluations, an independent quality assurance
group can play an essential role in improving the quality of this

standard. Just like in the case of objective evaluations, quality
assurance groups promote objectivity that is vital for processes
quality. However, there are several inclusions that are necessary
in order to achieve objectivity. The first one includes training
of the quality assurance personnel to ensure that they are
conversant with their roles. In this respect, the project team
must work and/or hire only the qualified personnel. Also, it is
necessary to separate the quality assurance personnel from the
implementers completely to avoid compliance issues.
Software Development Methodology
Enterprise resource planning systems provide organizations with
a resource planning advantage which significantly improves the
operations of Apex banking system. ERP Sage Evolution

systems offer cloud-based enterprise resource planning software
that can help Apex’s system to improve its ability to manage
their resources as well as the coordination of different banking
processes. Businesses are not able to advance and grow due to
poor coordination of various organizational functions and
processes. Technology is a necessity in today's business
environment; emerging firms are adapting to project
management to surpass the challenges of operating of the
business. Apex banking system depends on computers and
software information to effectively manage their business
operations. Computers and software systems provide accurate
information, and such preciseness is required in the running of
businesses. The environment of Apex system is increasingly
being sophisticated; it is, therefore, requisite for all of its
banking system to be integrated to information technology
solution.
Installing Enterprise resource planning (ERP) is one main way
in which Apex banking have adopted IT on a large array. The
ERP systems specifically the Sage Evolution is highly
recommended for the firm who want to establish a good
relationship with its employees and customers. The emergence
of Apex firm is in their growth stage and it has exploited the
use of information resources after establishing a market niche.
The ERP Sage Evolution integrates all the Apex’s components
and modules resulting in cross-industry and multi-functionality
in a Company. The Enterprise Resource Planning (ERP) system
accomplishes any business transaction, and Data processing
needs efficiently. Typically, the Business Requirement
Specification (BRS) step in the project is done before the
software selection by the client, this way the client can decide
on the suitable ERP solution for their business.
The ERP systems especially the Sage Evolution software
packages can be utilized to enhance cross-industry and multi-
functionality in a particular firm. This advanced technology
uses the Microsoft SQL Server to secure data. The ERP system

provides several distinct, but integrated modules, which can be
installed as a package for any organization. A lot of emerging
Companies in South Africa have resulted in the ERP Sage
Evolution system because it ensures data integrity with the
Microsoft SQL servers.
A successful Enterprise Resource Planning (ERP) systems
implementation is very difficult and requires management
because this package comprises the entire Organization. The
ERP system has significantly changed the work of IT
organizations. The ERP implementation is complicated and
requires proficient project managers who will successfully
manage this project. Typically, there are two important aspects
of the ERP management, people, and technology. An ERP
package is of sheers size, and lack of careful installation can
affect almost every employee. The ERP system utilized within
the Apex system requires a coherent integration of their network
and information system. The ERP system has grown in
popularity due to its ability to simplify business transaction
processing, and removing work that adds little or no value. This
system has also led to enhanced customer delivery (Tan, Cater-
Steel & Toleman, 2009). Sage Evolution is customized and
designed for various banking systems because it accords with
their IFRS accounting standards. The correct configuration of
the ERP system will need the active and committed
participation of It experts from across the Organization.
The ERP project is very sophisticated with numerous programs
different from typical application development projects;
therefore it should be managed properly. ERP project
management comprises of planning for the large risk and
sophisticated cross-functional issues that are associated with
ERP projects. For instance, after implementation of the ERP
system, Owens Corning reduced the number of legacy systems
considerably from 200 to less than ten (Tan, Cater-Steel, &
Toleman, 2009). The Service Level Agreements of installation
will vary from one vendor to another. However, the final

invoice can differ from the quoted amount due to specific
customer requirements. Before installing an ERP system it is
advisable to weigh the cost and benefit of adopting this
technology, it is apparent that the ERP system can enhance
information processing quality and thus management decisions
related to business operations simultaneously increasing sales.
Project management is requisite for a successful ERP
implementation, an Organization has to hire a project manager
with adequate ERP experience to avoid nasty surprises. For
instance, one mismanaged ERP implementation resulted in
adverse long-term effects for one southeastern electronics
manufacturer. This firm was unable to accept deliveries and
nearly closed a plant due to poor ERP project management.
Project management is a necessity; consider the complexity of
the ERP software package that makes it hard to get a clear
vision of the technological portion of the installation because of
the tremendous combination of hardware and software. Even
though an Organization is implementing one module or multiple
modules, they should consider project management to ensure
consistency and full integration across the various subprojects.
This is a complicated process that requires a lot of effort; it is
only through efficient project management that Apex can match
the outcomes of the Business Requirement Specification (BRS)
and be able to combine the operational experience and
departmental input of stakeholders in a high-level workflow
format. Managing this implementation will ensure that the
specific Business Requirement specification is in line with the
workflow steps with the capabilities of an Enterprise Resource
Planning (ERP) software solution.
The software package of ERP called Sage Evolution; has also
been used by Apex banking system to improve the operation of
various Organizations process inside a single integrated
information system (Tan, Cater-Steel, & Toleman, 2009). Sage
Evolution is the most revolutionary ERP system solution in the
world because it is efficient in various fields. Sage Evolution is
proficient in the five areas; managing finances and accounting,

handling people and payroll, payment solutions, business
intelligence and business management solutions (Monk &
Wagner, 2012). The ERP systems place an Organization on
consultant education program where persons are trained to
implement and install the ERP distinct version. The education
program is helpful because it increases the availability of the
required expert programmers. Sage Evolution package system
has this important ERP that seeks to improve human capital
management for better human resources functionality. The
human capital management ERP in Sage Evolution package
systems helps business organizations to increase their
productivity and also lower the cost of operations. This
particular ERP function helps organizations to monitor
employees and also manage new talents
The risks involved in the implementation of the ERP system in
the Apex banking system is considered to be a long-term
investment, therefore, it incurs a significant costs for the
company undergoes while installing it. Business process re-
engineering is included in the implementation of the Sage
Evolution software (Schlenker & Crocker, 2003). Two options
face an Organization interested in implementing the commonly
used ERP software package: One is to correspond with the
components of the software or change the software package to
embrace the existent organization of the firm. It is essential to
proceed with caution during implementation because the
installation of an ERP is demanding with a sophisticated and
inflexible structure.
The ERP project management is necessary because if the rollout
is not done perfectly, it will hurt an entire Apex performance.
Initially, the ERP systems were designed purposely for
manufacturing firms because they have similar business
processes Majority of the ERP experts has advised that the only
secret to a successful installation is to ensure the project team
conducts research to customize the product to suit the
Organizations culture.
The ERP solution is supported by a widespread national service

and support infrastructure. It is also customized and designed
for it complies with IFRS accounting standard. It is apparent
that the ERP project requires proper management otherwise it
will not effectively improve the productivity of Apex system.
Table of 7 key elements
Enterprise resource planning systems
A management process of software’s that allows the banking
system to be integrated to the office functions in relation to the
technological systems
Sage Evolution software
This is a control systems that consolidates the management and
ensures various solutions
The Service Level Agreements
It’s an agreement that defines the relative terms of provider
Microsoft SQL servers
This is server incorporated within the business management
system that provide encrypted forms of services
Computers and software systems
These are the computer systems that provides various functions
to the banking systems of Apex. They are used for transactional
purposes and other related duties.
Accounting standards
These are the banking standard that are applicable in the Apex
accounting systems
Apex banking systems
The banking system that is being related to the software system
being integrated
Conclusion
It’s common for ERP applications to have different features
that are able to perform the following; sharing and manipulating
data in real time, optimization of databases accessibility,
enhancing of database security, improving communication and
collaboration. An ERP helps eliminate the problem of having to
manually combine data from the different software processes
and systems within the Apex banking system.

References
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Burke, Rory. "Project management: planning and control
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Randolph, Steve. "Fundamentals of Project Management."
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Young, Trevor L. Successful project management. Vol. 52.
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Pressman, Roger S. Software Engineering: A Practitioner's
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Education: Boston, 2005. Print.
Forrester, Eileen C, Brandon L. Buteau, and Sandy
Shrum. CMMI for Services: Guidelines for
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Agarwal, A., & Kumar, N. (2004). Enterprise resource planning
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Akkermans, H., & van Helden, K. (2002). Vicious and virtuous

cycles in ERP implementation: a case study of interrelations
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