Theresa Hurley Fuller has over 20 years of experience in software testing, quality analysis, customer service, and broadcasting. She has held roles as a contractor software tester, quality analyst, and policy specialist at companies including TEKsystems, Infinity Insurance, and various other positions. She has extensive experience testing web applications, writing test cases, and utilizing testing and project management software. She holds an ISTQB Foundation Level certification and received customer service and broadcasting awards.

1. Theresa Hurley Fuller
1330 Heflin Avenue West | Birmingham, AL 35214 | 205-999-9360 | theresa.fuller1@gmail.com
PROFESSIONAL EXPERIENCE
TEKsystems
Contractor-User Interface Digital Banking Software Tester 2015
 Worked 6 months as a UI Digital banking software tester for a Birmingham bank's largest digital
initiative to date.
 Tested phase one user interface and functionality of a new online banking application for Small
Business Banking and Consumer Banking.
 Wrote and executed manual test cases.
 Testing included over 7,000 test cases.
 Utilized the Application Lifecycle Management (ALM) testing software, Microsoft Word and Excel, and
Atlassian JIRA Project Management Software for defect tracking.
Infinity Insurance Company
Software Quality Analyst II 2007-2014
 Over 7 years quality analyst experience in the Information Technology Department.
 Advanced through position levels of Software Testing Specialist, Test Analyst I, Software Quality
Analyst I and, ultimately holding, Software Quality Analyst II post.
 Certified software quality tester.
 7 years testing customer facing web applications. Examples include, but not limited to: One Link
Express (multi-users on internal rating service), Customer Direct (customers could log into Infinity
directly to start auto insurance) and E-Signature.
 5 years with UAT experience Example: the external third party comparison rating services.
 Software Methodologies used include: Waterfall Method (7 years), Iterative Development (7 years) and
Agile (1-2 years).
 Test types executed include, but not limited to: functionality, user interface, black box and white box.
 Static and Dynamic testing of documentation print forms met format and data population guidelines per
company and state insurance requirements.
 Wrote, executed and maintained manual test cases.
 Adhered to defined quality assurance standards.
 Defined and tracked quality assurance metrics such as requirement traceability matrixes and open
defect counts.
 Solid communication skills and an understanding of IT and non-standard vehicle insurance operational
groups
 Utilized the Application Lifecycle Management (ALM) testing software, Bugzilla defect tracking system,
Microsoft Word and Excel.
 Familiar with QMetry testing software, Windows NT, UNIX and Solaris operating system environments.
 Familiar with AccuAuto, EZLynx, Vertafore PL (formerly SilverPlume and FSC), QuotePro, QuickQuote,
ITC and Quomation rating services.

2. 2
Policy Services Specialist 1997-2007
 10+ years Customer Service experience in the insurance industry.
 Reviewed policy data to ensure compliance of company insuring guidelines.
 Data entry.
 Maintenance of insurance policy information.
 Communication, both verbally and written, with clients regarding their auto policies.
 Advanced to one of only two employees specialized in handling Assigned Risk program policies for
insurers with manual calculations and invoicing.
 One of only four employees auditing record maintenance files required of Infinity agencies.
PRIOR EXPERIENCE
Various Full-Time & Part-Time Positions 1986-1997
 Television
 Radio
 Retail
 Office
PROFESSIONAL CERTIFICATIONS AND AWARDS
 International Software Testing Qualifications Board (ISTQB) Foundation Level
 Customer Service Award for two consecutive years
 Emmy for Excellence in broadcasting for newscast
EDUCATION
University of North Alabama 1983-1987
 Bachelor of Science
 Majors: Journalism, Radio-Television and Film