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The Workflow Reference Model
The document provides an overview of workflow management systems and introduces the Workflow Management Coalition's Workflow Reference Model. It defines key terms like workflow, workflow management systems, and process definition. It describes the main functions of workflow systems as build-time functions to define processes, and run-time functions to control process instances and enable interaction with users and applications. The reference model identifies potential areas for standardization, including process definitions and application programming interfaces, to enable interoperability between heterogeneous workflow products and integration with other IT services.
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