This document discusses business process management (BPM) and workflow technologies. It provides three key points: 1. BPM and workflow systems create efficiencies by ensuring processes are followed consistently and accurately. They provide auditing capabilities ideal for managing regulated processes. 2. Typical applications of workflow include staff recruitment, travel requests, and case management. BPM applications include claims processing, loan applications, and expense reports. 3. OpenText offers multiple BPM and workflow products, including capabilities built into its document management system. It also offers a separate BPM server that integrates with business applications like SAP.