Marc Karschies

United Arab Emirates United Arab Emirates

Conference Speaker & Panellist Engagements 2015

Apparel / Fashion

"4th Annual Customer Experience Management in Telecoms ME" (Dubai, 4/2015) Topic: - "Is it possible to deliver a meaningful CEM strategy for ALL your customer segments?" (Panel Moderator) - "Organizational CEM accountability and the responsibility of a “chief customer champion” (Round Table Moderator) - "Achieving a holistic CEM approach and aligning process and departmental and 3rd party KPIs with CEM objective" (Round Table Moderator) "3rd Customer Care Oman Conference" (Muscat, 4/2015) - TBD (Expert Speaker)