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DISCUSSION DRAFT 
11-12-14 
The Value-Based Musculoskeletal Service Line 
OrthoServiceLine Webinar 
November 12, 2014
DISCUSSION DRAFT 
11-12-14 
Our Speakers 
0100.015319827(pptx)-E2 1 
John Fink 
Senior Manager 
jfink@ecgmc.com 
858-436-3220 
Todd Godfrey 
Senior Manager 
tgodfrey@ecgmc.com 
617-227-0100
DISCUSSION DRAFT 
11-12-14 
Agenda 
I. The Burning Platform 
II. The Value-Based Proposition 
III. Value in Action 
IV. Closing Remarks 
0100.015319827(pptx)-E2 2
DISCUSSION DRAFT 
11-12-14 
I. The Burning Platform 
0100.015319827(pptx)-E2 3
DISCUSSION DRAFT 
11-12-14 
I. The Burning Platform 
Drivers of Change 
Clinical 
• Trends in technology, 
rehabilitation, and 
anesthesia allowing 
more outpatient 
capabilities 
• Advancements allowing 
for earlier intervention 
with partial joint 
replacement and 
expansion to older and 
sicker patients 
Patient 
Demographics 
• Patients demanding 
quicker return to home 
after procedure 
• Elderly and obese 
population driving 
increased joint 
replacement and 
fracture volumes 
• Increasing activity rates 
leading to increased 
joint replacement and 
sports medicine 
volumes 
0100.015319827(pptx)-E2 4 
Market 
• Poor economic 
conditions reducing 
ability to pay and 
willingness to undergo 
elective therapy 
• Increasing scrutiny on 
appropriateness of 
care possibly 
restraining some 
volume growth 
• Reimbursement 
shifting to align with 
payor demands, 
including bundled 
payment initiatives 
Providers 
• Aging workforce, with 
younger physicians 
seeking more work/life 
balance 
• Demand for access to 
subspecialty 
orthopedics 
• Increasing utilization of 
advanced practice 
clinicians (APCs) in 
some markets, but 
other markets slow to 
adopt
DISCUSSION DRAFT 
11-12-14 I. The Burning Platform 
End Game 
Success will be measured by the service line’s ability to achieve the “triple aim.” 
Cost 
0100.015319827(pptx)-E2 5 
Quality 
Outcomes/ 
Health
DISCUSSION DRAFT 
11-12-14 
II. The Value-Based Proposition 
0100.015319827(pptx)-E2 6
DISCUSSION DRAFT 
11-12-14 II. The Value Proposition 
Key Components of a Value-Based Service Line 
Dismantling silos to 
better coordinate 
care, align 
resources, and rally 
providers around a 
shared goal of high-quality 
care. 
Exercising operating 
leverage, expansion 
potential, and the 
ability to achieve 
economies of scale. 
Balancing care 
quality, efficiency, 
accessibility, and 
cost in 
(re)distributing 
service lines. 
0100.015319827(pptx)-E2 7 
Managing and 
leveraging relevant 
data to make key 
clinical and 
organizational 
decisions. 
Harnessing change 
and using it to drive 
organizations 
forward.
DISCUSSION DRAFT 
11-12-14 II. The Value Proposition 
Achieving an Integrated Service Line 
Key Components 
• Clinical integration: seamless, 
standardized, and coordinated care across 
providers and settings 
• Financial integration: shared financial 
data, resources, risk, and rewards 
0100.015319827(pptx)-E2 8
DISCUSSION DRAFT 
11-12-14 II. The Value Proposition 
Achieving an Integrated Service Line (continued) 
Organizations are shifting primary focus from the acute episode to 
the total cost of care across the pre- and post-acute care continuum. 
Preventive Care 
• Wellness and 
integrative 
medicine 
• Weight loss 
Nonoperative Care 
• Pain management 
• Osteoporosis 
management 
• Physiatry 
• Rheumatology 
• Neurology 
• PT 
Operative Care 
• Joint replacement 
• Spine 
• Trauma and fracture 
• Sports medicine 
• Foot and ankle 
• Podiatry 
• Hand and upper 
extremity 
• Pediatric orthopedics 
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Post-Acute Care 
• Home health protocols 
• Skilled nursing 
protocols 
• Rehabilitation 
protocols 
Outcomes 
Satisfaction 
Cost 
Understanding the value proposition as it relates to outcomes, 
satisfaction, and cost will be an important differentiator in markets 
with extreme competition among orthopedic services.
DISCUSSION DRAFT 
11-12-14 II. The Value Proposition 
Scaled Service Lines 
Key Components 
• Financial scale 
• Operating scale 
• Covered lives and population health 
competencies 
• Market coverage 
0100.015319827(pptx)-E2 10
DISCUSSION DRAFT 
11-12-14 
II. The Value Proposition 
Scaled Service Lines (continued) 
Integrated service lines are focused on capturing 100% of all referrals, regardless 
of a patient’s condition or injury, with an emphasis on patient satisfaction. 
PCPs 
Key Characteristics 
• Referral protocols and education 
• Triage system to put the patient in the 
care of the most appropriate provider 
• High degree of focus on customer 
service to patients and referring 
providers 
• Alignment of financial incentives with 
program goals and payment 
methodologies 
Patients 
0100.015319827(pptx)-E2 11 
Employers 
• Arthritis 
• Osteoporosis 
• Fractures 
• Chronic pain (e.g., back, foot and 
ankle) 
• Sports injuries 
• Hand injuries 
• Others 
Nonoperative Evaluation 
and Management 
• APC support 
• Pain management/physiatry 
• Family medicine/sports fellowship training 
• Rheumatology 
• Physical and occupational therapy 
Surgical Intervention 
• Fracture care 
• Joint replacement 
• Hand and upper extremity surgery 
• Arthroscopic surgery and sports medicine 
• Spine 
Post-Acute Care 
• APC support 
• Physical and occupational therapy 
• Pain management 
• Skilled nursing facilities 
• Home health agencies
DISCUSSION DRAFT 
11-12-14 II. The Value Proposition 
Rationalized Service Lines 
Key Components 
• Contained costs 
• Enhanced efficiency 
• Optimized resource utilization 
• High-quality care provided in the most 
accessible, efficient manner 
• Reduced redundancies 
0100.015319827(pptx)-E2 12
DISCUSSION DRAFT 
11-12-14 II. The Value Proposition 
Rationalized Service Lines – Demand Matching 
Organizations are adopting the concept of demand matching1 for the selection of 
total joint implants and applying a similar logic to determine the most appropriate 
setting of care to maximize the effectiveness of the bundled payment. 
Rehabilitation Requirements 
Source: Rothman Institute. 
1 Demand matching means selecting the appropriate implant (facility) based on five demand categories: age, weight, expected activity, general health, and 
bone stock (Lahey Clinic,1995). 
0100.015319827(pptx)-E2 13 
Bundled 
Payment 
Ambulatory 
Surgery 
Center 
(ASC) 
Specialty 
Hospital 
Community 
Hospital 
University 
Hospital 
PT 
Home 
Health 
Rehab. 
Facility 
Low 
Acute Care 
(Operative Facilities) 
Postoperative Care 
(Rehabilitation) 
Cost Structure 
Cost Structure 
Preop. 
Acuity Level 
High 
Low High 
Low High 
Low High
DISCUSSION DRAFT 
11-12-14 II. The Value Proposition 
Rationalized Service Line Models 
Before 
0100.015319827(pptx)-E2 14 
After 
Option 1: Hub-and-Spoke Model 
Hospital B 
Hospital C 
Hospital A: 
Tertiary Services/ 
Referral Center 
Hospital A 
Hospital B 
Limited Services 
Limited Services 
Features 
• No coordination among 
facilities 
• Duplicative services 
• Occasional turf wars 
Features 
• Limited services for selected 
specialty at spoke hospitals 
• Coordination between the 
hub and its spokes 
Option 2: Distributed Model 
Hospital C 
Hospital A: 
Cardiology 
COE 
Hospital C: 
Oncology COE 
Hospital B: 
Orthopedic COE 
Features 
• Specialty focus (Center of 
Excellence [COE]) varying by 
location 
• Consistent policies and protocols 
within a service line 
Outpatient Centers 
Option 3: Coordinated Model 
Hospital A 
Hospital B 
Features 
• Performance measured at the network 
rather than facility level 
• Service lines coordinated across 
hospitals 
• Relocation/consolidation considered 
based on a business case 
Hospital C
DISCUSSION DRAFT 
11-12-14 II. The Value Proposition 
Rationalized Service Lines Versus Regionalization 
• Use data to create a platform for change. 
• Link culture to broader organizational strategies. 
• Incentivize physicians to help build a more dynamic culture. 
• Develop a compelling case for regionalization of service lines. 
Build Cultural Readiness 
• Establish the decision-making path and criteria to communicate 
an unbiased, stakeholder-inclusive, and system-centric approach 
to service distribution. 
• Build a business case for redistributing a service line; take 
manageable steps toward implementing regionalization 
strategies. 
• Engage stakeholders at all levels to address questions and 
concerns and create win-win scenarios for those who are directly 
impacted. 
Establish Clear Ground 
Rules and Transparent 
Decision-Making Criteria 
Organize Efforts by 
Service Line; Start With 
Greatest Opportunities 
Include and Engage 
Stakeholders at All Levels 
0100.015319827(pptx)-E2 15
DISCUSSION DRAFT 
11-12-14 II. The Value Proposition 
Informed Service Lines 
Key Components 
• Understanding of potential drastic shifts in 
payment environment 
• A strong grasp on local market dynamics 
• Well-leveraged data and information 
sources 
0100.015319827(pptx)-E2 16
DISCUSSION DRAFT 
11-12-14 II. The Value Proposition 
Informed Service Lines (continued) 
• Providing ready access to the data resources 
necessary to make informed decisions (EHR/EMR-derived 
data, population health management tools, 
clinical informatics, utilization data, etc.) 
• Building the culture of the organization to become 
more data-driven 
Leverage 
Data 
Identify 
Clinical 
Targets 
Summary of EHP Members by Number of Chronic Conditions Average Annual Spending Per Member 
Number of 5 or More 
Chronic 
Conditions1 Members 
0100.015319827(pptx)-E2 17 
$0 $5,000 $10,000 $15,000 
4 
3 
2 
1 
0 
Percentage 
of Total 
Average 
Annual 
Spending2 
Percentage 
of Total 
0 18,798 36% $ 10,811,911 7% 
1 13,155 25% 16,856,290 11% 
2 7,654 15% 18,041,366 12% 
3 4,832 9% 17,265,152 12% 
4 3,061 6% 16,734,127 11% 
5 or More 5,107 10% 66,963,913 46% 
Total 52,607 100% $ 146,672,759 100% 
Percentage of 
64% 93% 
Members With 
Chronic 
Conditions 
NOTE: Figures may not be exact due to rounding.
DISCUSSION DRAFT 
11-12-14 II. The Value Proposition 
Responsive Service Lines 
Key Components 
• Nimble, proactive decision making 
• Well-informed leadership 
• Effective, contemporary management 
structure 
0100.015319827(pptx)-E2 18
DISCUSSION DRAFT 
11-12-14 II. The Value Proposition 
Development of Service Line Structure – Leadership Council 
Hospitals and health systems are implementing formalized service line structures to 
streamline communication and involve physicians in decision-making processes. 
• The Leadership Council (LC) serves as an 
advisory committee to senior leaders who will 
have overall decision-making authority. 
• The LC is typically cochaired by the medical 
director of orthopedics and the orthopedic service 
line administrator. 
• The service line administrator is responsible for 
the management of the service line’s operations. 
• The remainder of the LC is composed of service 
line committee representatives and ad hoc 
members. 
• The number of representatives by service line 
may change over time. 
• Ad hoc membership will include finance, strategic 
planning, marketing/communication, quality, 
information technology, and other areas, as 
appropriate. 
0100.015319827(pptx)-E2 19 
LC Membership – Example 
Senior Leadership 
Committee Cochair, 
Service Line 
Administrator 
Hospitalist 
Representatives 
Anesthesia 
Representatives 
Orthopedic Surgeon 
Representatives 
Strategic Planning 
and Marketing/ 
Communication 
Radiology 
Representatives 
Finance 
Legend 
Chair 
Standing Member 
Ad Hoc Member 
Committee Cochair, 
Medical Director 
Information 
Technology 
Quality 
Emergency Medicine 
Representatives 
Primary Care 
Representatives 
The structure requires an orthopedic surgeon with strong leadership qualities.
DISCUSSION DRAFT 
11-12-14 
III. Value in Action 
0100.015319827(pptx)-E2 20
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Three Case Studies 
The following slides detail the successes of three health systems 
and their methods for meeting the challenge of enhanced value. 
• A Success Story – A unique joint venture between a hospital and 
musculoskeletal physicians achieves the Triple Aim. 
• Regionalization – A health system pursues value by implementing Porter 
and Lee’s value agenda. 
• Comanagement – A health system starts small to catch up to the 
industry’s focus on reduced costs and improved quality. 
0100.015319827(pptx)-E2 21
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
A Success Story – Hoag Orthopedic Institute 
Hoag Orthopedic Institute (HOI) is a joint venture that owns: 
• Hoag Orthopedic Hospital – A 70-bed, 9-OR orthopedic specialty hospital. 
• Orthopedic Surgery Center of Orange County – An ASC connected to Newport 
Orthopedic Institute; 100% owned by HOI. 
• Main Street Specialty Surgery Center – An ASC connected to the Orthopaedic 
Specialty Institute; 83.1% owned by HOI. 
0100.015319827(pptx)-E2 22
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
A Success Story – High Volume 
HOI has the highest volume of joint replacement procedures in California and 
is responsible for 51% of the hip and knee replacements in Orange County. 
Orthopedic Case Volume 
NOTE: The two surgery centers combined have a total volume of approximately 11,000 procedures (approximately 7,000 orthopedic, 3,000 pain 
management, and 1,000 other non-orthopedic). 
Source: HOI 2014 Annual Outcomes Report, www.hoioutcomes.com. 
0100.015319827(pptx)-E2 23
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
A Success Story – Achieving Patient Satisfaction 
HOI ranks in the nation’s top 1% with respect to patients’ willingness to 
recommend the hospital, based on Press Ganey Associates, Inc., data. 
Source: Press Ganey surveys, July through September 2013. 
0100.015319827(pptx)-E2 24
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
A Success Story – Improving Quality 
25 
Sources: HOI, Infection Prevention Dashboard Summary 
Report FY 2013; Association for Professionals in Infection 
Control and Epidemiology (APIC), Guide to the Elimination of 
Orthopedic Surgical Site Infections, December 2009. 
Total Saved Hip and Knee Infections: 28 
Cost to Treat Hospital-Acquired Infection: $50,000 
Annual Avoided Costs: $1.4 Million 
Knee Hip 
National Infection Rate 0.99% 1.44% 
HOI Infection Rate 0.12% 0.31% 
Difference 0.87% 1.13% 
HOI Inpatient (IP) Cases × 1,576 × 1,241 
Saved Cases 14 14 
NOTE: Figures may not be exact due to rounding. 
0100.015319827(pptx)-E2
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
A Success Story – Why Is It Working? 
• Alignment of goals and incentives 
• Direct management by those with the most knowledge 
• Clarity and focus by all participants 
• Resources designed for specific medical conditions 
• Belief in the vision 
• The power of early success 
• Clear and compelling rewards 
0100.015319827(pptx)-E2 26
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Regionalization – Integrating Across Facilities 
Musculoskeletal services are provided at this system’s five IP facilities 
and several ASCs that are majority-owned by system members. 
IP Volume by Hospital 
0100.015319827(pptx)-E2 27 
High Neuro-Spine Emphasis 
High Ortho-Spine Emphasis
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Regionalization – Distribution of Surgical Services 
Specialization existed at some of the hospitals for spine cases, but 
each hospital provided all other musculoskeletal subspecialties. 
Musculoskeletal Services Distribution by Hospital 
0100.015319827(pptx)-E2 28
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Regionalization – Patient Satisfaction 
A comparison of the patient satisfaction data to national benchmarks suggested 
that the system performs above peer levels, while the differences in scores 
among the hospitals suggested opportunities to improve through collaboration. 
Comparison of Patient Satisfaction Scores 
85% 84% 84% 
29 
77% 
83% 85% 
79% 
64% 
81% 82% 
75% 
62% 
70% 
81% 78% 
64% 
90% 
80% 
70% 
60% 
50% 
40% 
30% 
20% 
10% 
0% 
Overall Rate Communication With Doctors Communication With Nurses Responsiveness of Staff 
0100.015319827(pptx)-E2
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Regionalization – SSI and Readmission Rates 
The readmission rates for most of the hospitals was below the national average, but 
the variance among the hospitals suggested opportunities to share best practices. 
Surgical Site Infections Readmission Rate After Knee or Hip Surgery 
2012 2013 
Knee 
Hospital A 0.68% 0.32% 
Hospital B 0.85% 0.77% 
Hospital C 0.00% N/A 
Benchmark 0.86% 
Hip 
Hospital A 0.88% 0.34% 
Hospital B 1.62% 1.58% 
Hospital C 0.77% N/A 
Benchmark 0.90% 
6.00% 
5.00% 
4.00% 
3.00% 
2.00% 
1.00% 
0100.015319827(pptx)-E2 30 
3.3% 
4.0% 
5.7% 
4.5% 
5.3% 5.4% 
0.00%
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Regionalization – Direct Cost Per Case 
Direct costs among IP facilities varied significantly, as one hospital’s costs 
could be 1.5 to 2 times higher than another hospital in the system. 
Comparison of Total Direct Cost Per Case for Top DRGs 
DRG DRG Description Mean Minimum Maximum Variance 
454 Combined anterior/posterior spinal fusion w CC $42,309 $30,290 $46,926 $16,636 
460 Spinal fusion exc cerv w/o MCC $19,983 $15,872 $23,148 $7,276 
467 Revision of Hip or Knee Replacement w CC $17,556 $14,192 $22,808 $8,616 
470 Major Joint Replacement or Reattachment of Lower Extremity w/o MCC $12,210 $9,813 $16,619 $6,806 
472 Cervical spinal fusion w CC $14,549 $10,882 $21,402 $10,520 
473 Cervical spinal fusion w/o CC/MCC $12,994 $9,790 $17,435 $7,645 
481 Hip  Femur Procedures Esc. Major Joint w CC $11,244 $9,076 $12,494 $3,418 
482 Hip  Femur Procedures Esc. Major Joint w/o CC MCC $8,857 $7,369 $10,092 $2,723 
491 Back and neck procedures except spinal fusion w/o CC/MCC $6,879 $5,102 $8,329 $3,227 
494 Lower Extrem  Humerus proc Exc. Hip, Foot, Femur w/o CCMCC $8,724 $7,164 $10,589 $3,425 
552 Medical back problems w/o MCC $4,292 $1,834 $5,350 $3,516 
563 FX, Sprain, Strain  Dis. Exc. Femur, Hip, Pelvis  Thigh w/o MCC $3,883 $1,165 $5,840 $4,675 
0100.015319827(pptx)-E2 31
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Regionalization – LOS 
The variation in LOS by DRG suggested that there were opportunities to 
lower costs and improve the patient experience if best practices were shared. 
Comparison of LOS 
DRG DRG Description Mean Minimum Maximum Variance 
454 Combined anterior/posterior spinal fusion w CC 5.4 3.8 7.8 3.9 
460 Spinal fusion exc cerv w/o MCC 3.2 2.5 4.1 1.5 
467 Revision of Hip or Knee Replacement w CC 3.8 2.8 4.7 1.8 
470 Major Joint Replacement or Reattachment of Lower Extremity wo MCC 2.7 2.3 3.3 1 
472 Cervical spinal fusion w CC 2.1 0.9 3.5 2.5 
473 Cervical spinal fusion w/o CC/MCC 1.6 1.2 1.9 0.6 
481 Hip  Femur Procedures Esc. Major Joint w CC 4 3.3 5 1.6 
482 Hip  Femur Procedures Esc. Major Joint w/o CC MCC 3.2 2.6 3.9 1.2 
491 Back and neck procedures except spinal fusion w/o CC/MCC 1.6 1 2.2 1.1 
494 Lower Extrem  Humerus proc Exc. Hip, Foot, Femur w/o CCMCC 2.3 1.8 2.6 0.7 
552 Medical back problems w/o MCC 2.8 1.2 4.5 3.2 
563 FX, Sprain, Strain  Dis. Exc. Femur, Hip, Pelvis  Thigh w/o MCC 2.6 0.9 4.8 3.8 
0100.015319827(pptx)-E2 32
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Regionalization – Financial Opportunity 
The opportunity for savings and revenue enhancement was substantial. 
Cost Reductions/Efficiencies Revenue Enhancement 
$x Million 
$x Million 
$xx Million to 
$xx Million 
0100.015319827(pptx)-E2 33 
$x Million 
$x Million 
Reduction in 
Readmissions 
Reduction in 
Implant Costs 
Reduction in Other 
Direct Costs 
Capture of 
Outmigration From X 
Capture of 
Outmigration From Y 
Tens of 
Millions of 
Dollars 
Over $10 
Million 
Dollars 
Unknown 
Clinical Documentation 
Accuracy
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Regionalization – Continuous Progress – Porter and Lee 
The strategic agenda for moving to a high-value healthcare delivery system 
contains six interdependent and mutually reinforcing components. Progress 
will be greatest if multiple components are advanced together. 
The Value Agenda 
34 
Source: Michael E. Porter and Thomas 
H. Lee, “The Strategy That Will Fix 
Health Care,” Harvard Business 
Review, October 2013. 
1 
Organize Into 
Integrated 
Practice Units 
(IPUs) 
2 
Measure 
Outcomes and 
Costs for Every 
Patient 
3 
Move to 
Bundled 
Payments for 
Care Cycles 
4 
Integrate Care 
Delivery Across 
Separate 
Facilities 
5 
Expand 
Excellent 
Services 
Across 
Geography 
6 Build an Enabling Information Technology Platform 
0100.015319827(pptx)-E2
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Regionalization – Overcoming Barriers 
The self-interests of many different types of 
stakeholders can derail a regionalization initiative. 
Stakeholder Concern Potential Solution 
Hospital Board 
Members 
Harmful financial impact on their 
hospital if services it provides are 
reduced. 
Provide a transition period during which time each hospital 
shares in the financial improvements of the regional 
service line based on its baseline share of the service line. 
Hospital 
Administrators 
Negative impact to compensation or 
reputation as a result of 
deteriorating hospital performance 
caused by reduction of profitable 
services at their hospital. 
Realign incentive compensation to be based on regional 
performance and assign hospital leaders with regional 
service line responsibilities in addition to their facility 
responsibilities to expand their focus and opportunities for 
recognition. 
Hospital 
Benefactors 
Loss of access to services at the 
local facility. 
Emphasize the link between regionalization and other less 
controversial and accepted strategies such as population 
health, reform readiness, and improved outcomes. 
Physicians Redirection of resources to facilities 
further from their office and referral 
base. 
Engage physicians to take leadership in driving 
regionalization by incentivizing them to improve the quality, 
cost, and access of specialty services at the system level. 
All Loss of competitive position 
whereby clinical resources are 
reduced. 
Maintain outreach/ambulatory sites but also communicate 
the need to reduce duplication and achieve efficiencies to 
achieve a more competitive overall position in the market. 
0100.015319827(pptx)-E2 35
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Comanagement – Preparing for Value-Based Payments 
A two-hospital system brought together 20 independent 
orthopedic surgeons and neurosurgeons to collaborate on 
managing orthopedic and spine services across its hospitals. 
Have Do Not Have 
Preserve 
• The private practice model for orthopedic 
surgery 
• Current market share 
• Physician clinical autonomy 
• Best practice protocols and processes 
developed for the system’s joint institute 
Achieve 
• A greater degree of physician involvement in 
0100.015319827(pptx)-E2 36 
governance and operations 
• The ability to provide incentives to aligned physicians 
• Reduced variation and improved quality 
• Decreased costs of care, including greater control 
over supply costs 
• Readiness for impending reimbursement changes 
and increased payor scrutiny 
• OR efficiencies 
Eliminate 
• Distrust among individual physicians 
• Skepticism regarding the financial 
opportunity for physicians 
• Hospital-specific focus and allegiance 
Avoid 
• Out-migration of patients 
• A loss of physician clinical autonomy 
• Overly complex structures 
Do Not Want Want
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Comanagement – Preparing for Value-Based Payments (continued) 
The approach to developing the comanagement arrangement was based on 
the goals of stakeholders and the impact of the various options available. 
Conduct Interviews, 
Determine Alignment 
Goals 
0100.015319827(pptx)-E2 37 
Payment Terms 
Roles and 
Responsibilities 
Structure 
The gathering of stakeholder 
perspectives and the determination 
of alignment goals will inform the 
various components for 
development. 
Over a number of meetings, the scope of 
services, components of compensation, and 
performance incentives will be evaluated. 
The strategic, operational, and financial 
impact of various options will be considered 
in the development of the agreement. 
Specific terms will be determined, and 
contracts will be drafted to finalize the 
agreement. 
Perform 
Detailed 
Financial 
Analysis 
Finalize Agreement 
Evaluate 
Strategic 
and 
Operational 
Develop/ Impact 
Refine 
Model
DISCUSSION DRAFT 
11-12-14 
III. Value in Action 
Comanagement – Preparing for Value-Based Payments (continued) 
The vision of the management company is to enhance the delivery, quality, and 
value of musculoskeletal services through increased integration between the 
system and community surgeons while maintaining physician practice autonomy. 
• The management company is 
responsible for the strategic, 
operational, and clinical management 
of IP orthopedic and spine services. 
• The management company is owned 
40% by the health system and 60% 
by participating physicians. 
0100.015319827(pptx)-E2 38 
Orthopedic and Spine Comanagement 
Governance Structure 
Physicians 
(four seats) 
Health System 
(four seats) 
50% 50% 
Board of Managers 
Orthopedic and 
Spine Service 
Lines
DISCUSSION DRAFT 
11-12-14 III. Value in Action 
Comanagement – Organizational Structure 
Seven physician leadership positions are driving accountability for 
the development and implementation of service line initiatives. 
Governing Board 
Board of Managers 
0100.015319827(pptx)-E2 39 
EVP and COO 
Service Line 
Administrator 
Medical Director 
Joint Replacement 
Medical Director 
Spine 
Service Line 
Physician Leader 
Physician Champion 
Marketing and Outreach 
Physician Champion 
Efficiency and Margin 
Physician Champion 
Quality and Outcomes 
Medical Director 
Trauma/Other IP 
Orthopedics
DISCUSSION DRAFT 
11-12-14 
IV. Closing Remarks 
0100.015319827(pptx)-E2 40
DISCUSSION DRAFT 
11-12-14 
IV. Closing Remarks 
• Break down 
clinical silos. 
• Build traditional 
insurance-like 
capabilities. 
• Ensure access 
to geographic 
scale and 
sufficient 
population 
base. 
• Create 
sustainable 
relationships 
with 
physicians. 
• Strategically 
(re)distribute 
services. 
0100.015319827(pptx)-E2 41 
• Cultivate a 
well-educated 
and informed 
leadership 
group. 
• Promote a 
data-driven 
organization. 
• Develop lean, 
vertical, and 
streamlined 
decision-making 
frameworks.

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The Value-Based Musculoskeletal Service Line

  • 1. DISCUSSION DRAFT 11-12-14 The Value-Based Musculoskeletal Service Line OrthoServiceLine Webinar November 12, 2014
  • 2. DISCUSSION DRAFT 11-12-14 Our Speakers 0100.015319827(pptx)-E2 1 John Fink Senior Manager jfink@ecgmc.com 858-436-3220 Todd Godfrey Senior Manager tgodfrey@ecgmc.com 617-227-0100
  • 3. DISCUSSION DRAFT 11-12-14 Agenda I. The Burning Platform II. The Value-Based Proposition III. Value in Action IV. Closing Remarks 0100.015319827(pptx)-E2 2
  • 4. DISCUSSION DRAFT 11-12-14 I. The Burning Platform 0100.015319827(pptx)-E2 3
  • 5. DISCUSSION DRAFT 11-12-14 I. The Burning Platform Drivers of Change Clinical • Trends in technology, rehabilitation, and anesthesia allowing more outpatient capabilities • Advancements allowing for earlier intervention with partial joint replacement and expansion to older and sicker patients Patient Demographics • Patients demanding quicker return to home after procedure • Elderly and obese population driving increased joint replacement and fracture volumes • Increasing activity rates leading to increased joint replacement and sports medicine volumes 0100.015319827(pptx)-E2 4 Market • Poor economic conditions reducing ability to pay and willingness to undergo elective therapy • Increasing scrutiny on appropriateness of care possibly restraining some volume growth • Reimbursement shifting to align with payor demands, including bundled payment initiatives Providers • Aging workforce, with younger physicians seeking more work/life balance • Demand for access to subspecialty orthopedics • Increasing utilization of advanced practice clinicians (APCs) in some markets, but other markets slow to adopt
  • 6. DISCUSSION DRAFT 11-12-14 I. The Burning Platform End Game Success will be measured by the service line’s ability to achieve the “triple aim.” Cost 0100.015319827(pptx)-E2 5 Quality Outcomes/ Health
  • 7. DISCUSSION DRAFT 11-12-14 II. The Value-Based Proposition 0100.015319827(pptx)-E2 6
  • 8. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Key Components of a Value-Based Service Line Dismantling silos to better coordinate care, align resources, and rally providers around a shared goal of high-quality care. Exercising operating leverage, expansion potential, and the ability to achieve economies of scale. Balancing care quality, efficiency, accessibility, and cost in (re)distributing service lines. 0100.015319827(pptx)-E2 7 Managing and leveraging relevant data to make key clinical and organizational decisions. Harnessing change and using it to drive organizations forward.
  • 9. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Achieving an Integrated Service Line Key Components • Clinical integration: seamless, standardized, and coordinated care across providers and settings • Financial integration: shared financial data, resources, risk, and rewards 0100.015319827(pptx)-E2 8
  • 10. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Achieving an Integrated Service Line (continued) Organizations are shifting primary focus from the acute episode to the total cost of care across the pre- and post-acute care continuum. Preventive Care • Wellness and integrative medicine • Weight loss Nonoperative Care • Pain management • Osteoporosis management • Physiatry • Rheumatology • Neurology • PT Operative Care • Joint replacement • Spine • Trauma and fracture • Sports medicine • Foot and ankle • Podiatry • Hand and upper extremity • Pediatric orthopedics 0100.015319827(pptx)-E2 9 Post-Acute Care • Home health protocols • Skilled nursing protocols • Rehabilitation protocols Outcomes Satisfaction Cost Understanding the value proposition as it relates to outcomes, satisfaction, and cost will be an important differentiator in markets with extreme competition among orthopedic services.
  • 11. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Scaled Service Lines Key Components • Financial scale • Operating scale • Covered lives and population health competencies • Market coverage 0100.015319827(pptx)-E2 10
  • 12. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Scaled Service Lines (continued) Integrated service lines are focused on capturing 100% of all referrals, regardless of a patient’s condition or injury, with an emphasis on patient satisfaction. PCPs Key Characteristics • Referral protocols and education • Triage system to put the patient in the care of the most appropriate provider • High degree of focus on customer service to patients and referring providers • Alignment of financial incentives with program goals and payment methodologies Patients 0100.015319827(pptx)-E2 11 Employers • Arthritis • Osteoporosis • Fractures • Chronic pain (e.g., back, foot and ankle) • Sports injuries • Hand injuries • Others Nonoperative Evaluation and Management • APC support • Pain management/physiatry • Family medicine/sports fellowship training • Rheumatology • Physical and occupational therapy Surgical Intervention • Fracture care • Joint replacement • Hand and upper extremity surgery • Arthroscopic surgery and sports medicine • Spine Post-Acute Care • APC support • Physical and occupational therapy • Pain management • Skilled nursing facilities • Home health agencies
  • 13. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Rationalized Service Lines Key Components • Contained costs • Enhanced efficiency • Optimized resource utilization • High-quality care provided in the most accessible, efficient manner • Reduced redundancies 0100.015319827(pptx)-E2 12
  • 14. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Rationalized Service Lines – Demand Matching Organizations are adopting the concept of demand matching1 for the selection of total joint implants and applying a similar logic to determine the most appropriate setting of care to maximize the effectiveness of the bundled payment. Rehabilitation Requirements Source: Rothman Institute. 1 Demand matching means selecting the appropriate implant (facility) based on five demand categories: age, weight, expected activity, general health, and bone stock (Lahey Clinic,1995). 0100.015319827(pptx)-E2 13 Bundled Payment Ambulatory Surgery Center (ASC) Specialty Hospital Community Hospital University Hospital PT Home Health Rehab. Facility Low Acute Care (Operative Facilities) Postoperative Care (Rehabilitation) Cost Structure Cost Structure Preop. Acuity Level High Low High Low High Low High
  • 15. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Rationalized Service Line Models Before 0100.015319827(pptx)-E2 14 After Option 1: Hub-and-Spoke Model Hospital B Hospital C Hospital A: Tertiary Services/ Referral Center Hospital A Hospital B Limited Services Limited Services Features • No coordination among facilities • Duplicative services • Occasional turf wars Features • Limited services for selected specialty at spoke hospitals • Coordination between the hub and its spokes Option 2: Distributed Model Hospital C Hospital A: Cardiology COE Hospital C: Oncology COE Hospital B: Orthopedic COE Features • Specialty focus (Center of Excellence [COE]) varying by location • Consistent policies and protocols within a service line Outpatient Centers Option 3: Coordinated Model Hospital A Hospital B Features • Performance measured at the network rather than facility level • Service lines coordinated across hospitals • Relocation/consolidation considered based on a business case Hospital C
  • 16. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Rationalized Service Lines Versus Regionalization • Use data to create a platform for change. • Link culture to broader organizational strategies. • Incentivize physicians to help build a more dynamic culture. • Develop a compelling case for regionalization of service lines. Build Cultural Readiness • Establish the decision-making path and criteria to communicate an unbiased, stakeholder-inclusive, and system-centric approach to service distribution. • Build a business case for redistributing a service line; take manageable steps toward implementing regionalization strategies. • Engage stakeholders at all levels to address questions and concerns and create win-win scenarios for those who are directly impacted. Establish Clear Ground Rules and Transparent Decision-Making Criteria Organize Efforts by Service Line; Start With Greatest Opportunities Include and Engage Stakeholders at All Levels 0100.015319827(pptx)-E2 15
  • 17. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Informed Service Lines Key Components • Understanding of potential drastic shifts in payment environment • A strong grasp on local market dynamics • Well-leveraged data and information sources 0100.015319827(pptx)-E2 16
  • 18. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Informed Service Lines (continued) • Providing ready access to the data resources necessary to make informed decisions (EHR/EMR-derived data, population health management tools, clinical informatics, utilization data, etc.) • Building the culture of the organization to become more data-driven Leverage Data Identify Clinical Targets Summary of EHP Members by Number of Chronic Conditions Average Annual Spending Per Member Number of 5 or More Chronic Conditions1 Members 0100.015319827(pptx)-E2 17 $0 $5,000 $10,000 $15,000 4 3 2 1 0 Percentage of Total Average Annual Spending2 Percentage of Total 0 18,798 36% $ 10,811,911 7% 1 13,155 25% 16,856,290 11% 2 7,654 15% 18,041,366 12% 3 4,832 9% 17,265,152 12% 4 3,061 6% 16,734,127 11% 5 or More 5,107 10% 66,963,913 46% Total 52,607 100% $ 146,672,759 100% Percentage of 64% 93% Members With Chronic Conditions NOTE: Figures may not be exact due to rounding.
  • 19. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Responsive Service Lines Key Components • Nimble, proactive decision making • Well-informed leadership • Effective, contemporary management structure 0100.015319827(pptx)-E2 18
  • 20. DISCUSSION DRAFT 11-12-14 II. The Value Proposition Development of Service Line Structure – Leadership Council Hospitals and health systems are implementing formalized service line structures to streamline communication and involve physicians in decision-making processes. • The Leadership Council (LC) serves as an advisory committee to senior leaders who will have overall decision-making authority. • The LC is typically cochaired by the medical director of orthopedics and the orthopedic service line administrator. • The service line administrator is responsible for the management of the service line’s operations. • The remainder of the LC is composed of service line committee representatives and ad hoc members. • The number of representatives by service line may change over time. • Ad hoc membership will include finance, strategic planning, marketing/communication, quality, information technology, and other areas, as appropriate. 0100.015319827(pptx)-E2 19 LC Membership – Example Senior Leadership Committee Cochair, Service Line Administrator Hospitalist Representatives Anesthesia Representatives Orthopedic Surgeon Representatives Strategic Planning and Marketing/ Communication Radiology Representatives Finance Legend Chair Standing Member Ad Hoc Member Committee Cochair, Medical Director Information Technology Quality Emergency Medicine Representatives Primary Care Representatives The structure requires an orthopedic surgeon with strong leadership qualities.
  • 21. DISCUSSION DRAFT 11-12-14 III. Value in Action 0100.015319827(pptx)-E2 20
  • 22. DISCUSSION DRAFT 11-12-14 III. Value in Action Three Case Studies The following slides detail the successes of three health systems and their methods for meeting the challenge of enhanced value. • A Success Story – A unique joint venture between a hospital and musculoskeletal physicians achieves the Triple Aim. • Regionalization – A health system pursues value by implementing Porter and Lee’s value agenda. • Comanagement – A health system starts small to catch up to the industry’s focus on reduced costs and improved quality. 0100.015319827(pptx)-E2 21
  • 23. DISCUSSION DRAFT 11-12-14 III. Value in Action A Success Story – Hoag Orthopedic Institute Hoag Orthopedic Institute (HOI) is a joint venture that owns: • Hoag Orthopedic Hospital – A 70-bed, 9-OR orthopedic specialty hospital. • Orthopedic Surgery Center of Orange County – An ASC connected to Newport Orthopedic Institute; 100% owned by HOI. • Main Street Specialty Surgery Center – An ASC connected to the Orthopaedic Specialty Institute; 83.1% owned by HOI. 0100.015319827(pptx)-E2 22
  • 24. DISCUSSION DRAFT 11-12-14 III. Value in Action A Success Story – High Volume HOI has the highest volume of joint replacement procedures in California and is responsible for 51% of the hip and knee replacements in Orange County. Orthopedic Case Volume NOTE: The two surgery centers combined have a total volume of approximately 11,000 procedures (approximately 7,000 orthopedic, 3,000 pain management, and 1,000 other non-orthopedic). Source: HOI 2014 Annual Outcomes Report, www.hoioutcomes.com. 0100.015319827(pptx)-E2 23
  • 25. DISCUSSION DRAFT 11-12-14 III. Value in Action A Success Story – Achieving Patient Satisfaction HOI ranks in the nation’s top 1% with respect to patients’ willingness to recommend the hospital, based on Press Ganey Associates, Inc., data. Source: Press Ganey surveys, July through September 2013. 0100.015319827(pptx)-E2 24
  • 26. DISCUSSION DRAFT 11-12-14 III. Value in Action A Success Story – Improving Quality 25 Sources: HOI, Infection Prevention Dashboard Summary Report FY 2013; Association for Professionals in Infection Control and Epidemiology (APIC), Guide to the Elimination of Orthopedic Surgical Site Infections, December 2009. Total Saved Hip and Knee Infections: 28 Cost to Treat Hospital-Acquired Infection: $50,000 Annual Avoided Costs: $1.4 Million Knee Hip National Infection Rate 0.99% 1.44% HOI Infection Rate 0.12% 0.31% Difference 0.87% 1.13% HOI Inpatient (IP) Cases × 1,576 × 1,241 Saved Cases 14 14 NOTE: Figures may not be exact due to rounding. 0100.015319827(pptx)-E2
  • 27. DISCUSSION DRAFT 11-12-14 III. Value in Action A Success Story – Why Is It Working? • Alignment of goals and incentives • Direct management by those with the most knowledge • Clarity and focus by all participants • Resources designed for specific medical conditions • Belief in the vision • The power of early success • Clear and compelling rewards 0100.015319827(pptx)-E2 26
  • 28. DISCUSSION DRAFT 11-12-14 III. Value in Action Regionalization – Integrating Across Facilities Musculoskeletal services are provided at this system’s five IP facilities and several ASCs that are majority-owned by system members. IP Volume by Hospital 0100.015319827(pptx)-E2 27 High Neuro-Spine Emphasis High Ortho-Spine Emphasis
  • 29. DISCUSSION DRAFT 11-12-14 III. Value in Action Regionalization – Distribution of Surgical Services Specialization existed at some of the hospitals for spine cases, but each hospital provided all other musculoskeletal subspecialties. Musculoskeletal Services Distribution by Hospital 0100.015319827(pptx)-E2 28
  • 30. DISCUSSION DRAFT 11-12-14 III. Value in Action Regionalization – Patient Satisfaction A comparison of the patient satisfaction data to national benchmarks suggested that the system performs above peer levels, while the differences in scores among the hospitals suggested opportunities to improve through collaboration. Comparison of Patient Satisfaction Scores 85% 84% 84% 29 77% 83% 85% 79% 64% 81% 82% 75% 62% 70% 81% 78% 64% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Overall Rate Communication With Doctors Communication With Nurses Responsiveness of Staff 0100.015319827(pptx)-E2
  • 31. DISCUSSION DRAFT 11-12-14 III. Value in Action Regionalization – SSI and Readmission Rates The readmission rates for most of the hospitals was below the national average, but the variance among the hospitals suggested opportunities to share best practices. Surgical Site Infections Readmission Rate After Knee or Hip Surgery 2012 2013 Knee Hospital A 0.68% 0.32% Hospital B 0.85% 0.77% Hospital C 0.00% N/A Benchmark 0.86% Hip Hospital A 0.88% 0.34% Hospital B 1.62% 1.58% Hospital C 0.77% N/A Benchmark 0.90% 6.00% 5.00% 4.00% 3.00% 2.00% 1.00% 0100.015319827(pptx)-E2 30 3.3% 4.0% 5.7% 4.5% 5.3% 5.4% 0.00%
  • 32. DISCUSSION DRAFT 11-12-14 III. Value in Action Regionalization – Direct Cost Per Case Direct costs among IP facilities varied significantly, as one hospital’s costs could be 1.5 to 2 times higher than another hospital in the system. Comparison of Total Direct Cost Per Case for Top DRGs DRG DRG Description Mean Minimum Maximum Variance 454 Combined anterior/posterior spinal fusion w CC $42,309 $30,290 $46,926 $16,636 460 Spinal fusion exc cerv w/o MCC $19,983 $15,872 $23,148 $7,276 467 Revision of Hip or Knee Replacement w CC $17,556 $14,192 $22,808 $8,616 470 Major Joint Replacement or Reattachment of Lower Extremity w/o MCC $12,210 $9,813 $16,619 $6,806 472 Cervical spinal fusion w CC $14,549 $10,882 $21,402 $10,520 473 Cervical spinal fusion w/o CC/MCC $12,994 $9,790 $17,435 $7,645 481 Hip Femur Procedures Esc. Major Joint w CC $11,244 $9,076 $12,494 $3,418 482 Hip Femur Procedures Esc. Major Joint w/o CC MCC $8,857 $7,369 $10,092 $2,723 491 Back and neck procedures except spinal fusion w/o CC/MCC $6,879 $5,102 $8,329 $3,227 494 Lower Extrem Humerus proc Exc. Hip, Foot, Femur w/o CCMCC $8,724 $7,164 $10,589 $3,425 552 Medical back problems w/o MCC $4,292 $1,834 $5,350 $3,516 563 FX, Sprain, Strain Dis. Exc. Femur, Hip, Pelvis Thigh w/o MCC $3,883 $1,165 $5,840 $4,675 0100.015319827(pptx)-E2 31
  • 33. DISCUSSION DRAFT 11-12-14 III. Value in Action Regionalization – LOS The variation in LOS by DRG suggested that there were opportunities to lower costs and improve the patient experience if best practices were shared. Comparison of LOS DRG DRG Description Mean Minimum Maximum Variance 454 Combined anterior/posterior spinal fusion w CC 5.4 3.8 7.8 3.9 460 Spinal fusion exc cerv w/o MCC 3.2 2.5 4.1 1.5 467 Revision of Hip or Knee Replacement w CC 3.8 2.8 4.7 1.8 470 Major Joint Replacement or Reattachment of Lower Extremity wo MCC 2.7 2.3 3.3 1 472 Cervical spinal fusion w CC 2.1 0.9 3.5 2.5 473 Cervical spinal fusion w/o CC/MCC 1.6 1.2 1.9 0.6 481 Hip Femur Procedures Esc. Major Joint w CC 4 3.3 5 1.6 482 Hip Femur Procedures Esc. Major Joint w/o CC MCC 3.2 2.6 3.9 1.2 491 Back and neck procedures except spinal fusion w/o CC/MCC 1.6 1 2.2 1.1 494 Lower Extrem Humerus proc Exc. Hip, Foot, Femur w/o CCMCC 2.3 1.8 2.6 0.7 552 Medical back problems w/o MCC 2.8 1.2 4.5 3.2 563 FX, Sprain, Strain Dis. Exc. Femur, Hip, Pelvis Thigh w/o MCC 2.6 0.9 4.8 3.8 0100.015319827(pptx)-E2 32
  • 34. DISCUSSION DRAFT 11-12-14 III. Value in Action Regionalization – Financial Opportunity The opportunity for savings and revenue enhancement was substantial. Cost Reductions/Efficiencies Revenue Enhancement $x Million $x Million $xx Million to $xx Million 0100.015319827(pptx)-E2 33 $x Million $x Million Reduction in Readmissions Reduction in Implant Costs Reduction in Other Direct Costs Capture of Outmigration From X Capture of Outmigration From Y Tens of Millions of Dollars Over $10 Million Dollars Unknown Clinical Documentation Accuracy
  • 35. DISCUSSION DRAFT 11-12-14 III. Value in Action Regionalization – Continuous Progress – Porter and Lee The strategic agenda for moving to a high-value healthcare delivery system contains six interdependent and mutually reinforcing components. Progress will be greatest if multiple components are advanced together. The Value Agenda 34 Source: Michael E. Porter and Thomas H. Lee, “The Strategy That Will Fix Health Care,” Harvard Business Review, October 2013. 1 Organize Into Integrated Practice Units (IPUs) 2 Measure Outcomes and Costs for Every Patient 3 Move to Bundled Payments for Care Cycles 4 Integrate Care Delivery Across Separate Facilities 5 Expand Excellent Services Across Geography 6 Build an Enabling Information Technology Platform 0100.015319827(pptx)-E2
  • 36. DISCUSSION DRAFT 11-12-14 III. Value in Action Regionalization – Overcoming Barriers The self-interests of many different types of stakeholders can derail a regionalization initiative. Stakeholder Concern Potential Solution Hospital Board Members Harmful financial impact on their hospital if services it provides are reduced. Provide a transition period during which time each hospital shares in the financial improvements of the regional service line based on its baseline share of the service line. Hospital Administrators Negative impact to compensation or reputation as a result of deteriorating hospital performance caused by reduction of profitable services at their hospital. Realign incentive compensation to be based on regional performance and assign hospital leaders with regional service line responsibilities in addition to their facility responsibilities to expand their focus and opportunities for recognition. Hospital Benefactors Loss of access to services at the local facility. Emphasize the link between regionalization and other less controversial and accepted strategies such as population health, reform readiness, and improved outcomes. Physicians Redirection of resources to facilities further from their office and referral base. Engage physicians to take leadership in driving regionalization by incentivizing them to improve the quality, cost, and access of specialty services at the system level. All Loss of competitive position whereby clinical resources are reduced. Maintain outreach/ambulatory sites but also communicate the need to reduce duplication and achieve efficiencies to achieve a more competitive overall position in the market. 0100.015319827(pptx)-E2 35
  • 37. DISCUSSION DRAFT 11-12-14 III. Value in Action Comanagement – Preparing for Value-Based Payments A two-hospital system brought together 20 independent orthopedic surgeons and neurosurgeons to collaborate on managing orthopedic and spine services across its hospitals. Have Do Not Have Preserve • The private practice model for orthopedic surgery • Current market share • Physician clinical autonomy • Best practice protocols and processes developed for the system’s joint institute Achieve • A greater degree of physician involvement in 0100.015319827(pptx)-E2 36 governance and operations • The ability to provide incentives to aligned physicians • Reduced variation and improved quality • Decreased costs of care, including greater control over supply costs • Readiness for impending reimbursement changes and increased payor scrutiny • OR efficiencies Eliminate • Distrust among individual physicians • Skepticism regarding the financial opportunity for physicians • Hospital-specific focus and allegiance Avoid • Out-migration of patients • A loss of physician clinical autonomy • Overly complex structures Do Not Want Want
  • 38. DISCUSSION DRAFT 11-12-14 III. Value in Action Comanagement – Preparing for Value-Based Payments (continued) The approach to developing the comanagement arrangement was based on the goals of stakeholders and the impact of the various options available. Conduct Interviews, Determine Alignment Goals 0100.015319827(pptx)-E2 37 Payment Terms Roles and Responsibilities Structure The gathering of stakeholder perspectives and the determination of alignment goals will inform the various components for development. Over a number of meetings, the scope of services, components of compensation, and performance incentives will be evaluated. The strategic, operational, and financial impact of various options will be considered in the development of the agreement. Specific terms will be determined, and contracts will be drafted to finalize the agreement. Perform Detailed Financial Analysis Finalize Agreement Evaluate Strategic and Operational Develop/ Impact Refine Model
  • 39. DISCUSSION DRAFT 11-12-14 III. Value in Action Comanagement – Preparing for Value-Based Payments (continued) The vision of the management company is to enhance the delivery, quality, and value of musculoskeletal services through increased integration between the system and community surgeons while maintaining physician practice autonomy. • The management company is responsible for the strategic, operational, and clinical management of IP orthopedic and spine services. • The management company is owned 40% by the health system and 60% by participating physicians. 0100.015319827(pptx)-E2 38 Orthopedic and Spine Comanagement Governance Structure Physicians (four seats) Health System (four seats) 50% 50% Board of Managers Orthopedic and Spine Service Lines
  • 40. DISCUSSION DRAFT 11-12-14 III. Value in Action Comanagement – Organizational Structure Seven physician leadership positions are driving accountability for the development and implementation of service line initiatives. Governing Board Board of Managers 0100.015319827(pptx)-E2 39 EVP and COO Service Line Administrator Medical Director Joint Replacement Medical Director Spine Service Line Physician Leader Physician Champion Marketing and Outreach Physician Champion Efficiency and Margin Physician Champion Quality and Outcomes Medical Director Trauma/Other IP Orthopedics
  • 41. DISCUSSION DRAFT 11-12-14 IV. Closing Remarks 0100.015319827(pptx)-E2 40
  • 42. DISCUSSION DRAFT 11-12-14 IV. Closing Remarks • Break down clinical silos. • Build traditional insurance-like capabilities. • Ensure access to geographic scale and sufficient population base. • Create sustainable relationships with physicians. • Strategically (re)distribute services. 0100.015319827(pptx)-E2 41 • Cultivate a well-educated and informed leadership group. • Promote a data-driven organization. • Develop lean, vertical, and streamlined decision-making frameworks.