IBM has embraced social media internally to flatten its hierarchical structure and influence company culture. Over a million wiki pages are viewed daily, 60,000 employees are socially networked, and there are over 8,500,000 downloads from internal blogs. Through social media, 150,000 employees have generated 46,000 ideas and led to $100 million in new businesses for IBM in areas like real-time translation, simplified business processes, and intelligent utilities. The presentation argues that for cities to become smarter, there needs to be partnerships between government, businesses, and citizens to implement technologies around areas like energy, water, transportation, and healthcare.

1. The Experiment is Over: now it’s time for real value Adam Christensen IBM Corporation

3. Some observations

11. Current picture of IBM & social media 1,000,000 daily wiki page views 60,000 socially networked 16,000 Internal blogs 8,500,000 Downloads 1,000+ 227,000 55,000+ 40,000+ 1,000s Internal External

12. 150,000 people 46,000 ideas 10 New Businesses $100 million Invested

13. Real-time Translation Simplified Business Engines Intelligent Utilities 3D Internet “ Digital Me” Big Green Innovations Branchless Banking for Masses Smart Healthcare Payment Systems Intelligent Transportation Electronic Health Records

14. A Smarter Planet Instrumented Interconnected Intelligent

15. Smarter Energy Smarter Water Smarter Healthcare Smarter Traffic Intelligent Utility Networks Big Green Innovations Smart Healthcare Payment Systems Intelligent Transportation Systems Electronic Health Record System A Smarter Planet

16. Building a smarter planet requires a three-way partnership: Government Business Citizens

17. Smarter Cities

18. What would make YOUR city SMARTER? Share on Twitter #smartcity #(cityname)