The document outlines the five steps for preparing an effective business message:
1. Identify your purpose by determining whether the message is informational, persuasive, negotiating, or for creating goodwill.
2. Analyze your audience by considering factors like their group, age, education level, attitudes, and values.
3. Choose your main idea based on the purpose and audience, taking into account cultural and location factors.
4. Collect data and evidence like facts, figures, quotes, brochures or samples to support the main idea.
5. Organize the message with a clear structure and order, avoiding a disorganized or rambling structure.