PointZERO is a vision aimed at increasing business success by parallel and step-by-step improvement across the application lifecycle, to shorten time to market, avoid and reduce cost, eliminate risk, and reach fit for purpose quality. This vision was created by a team of Sogeti and Capgemini people and is still evolving. The books were published in 2012.

1. the PointZERO® vision
Introduction
Rik Marselis
7 March 2014
© Sogeti

2. After 70 years of IT experience…
70%
of all IT-projects are not successful
30% - 40%
of all IT-work is rework
© Sogeti

3. What triggers?
• Questions that trigger:
– Are your customers complaining about your services
or products?
dissatisfied?
– Are your budgets insufficient?
– Are your schedules overrun?
– Does every day bring new misfortune?
– Are your employees
• If you have answered one question with “Yes”,
there may be an itch.
• If you have multiple affirmatives, there may be a
structural problem in the organization.
© Sogeti

4. Many people still live in a
V-model-world
© Sogeti

5. The Application Lifecycle model of
PointZERO
This lifecycle shows
activities.
These activities
can be done
sequentially
(e.g. waterfall) or
in parallel
(e.g. agile).
Each activity is
important, you
can’t skip any.
Forget the V-model, the Application Lifecycle model is todays view on your lifecycle-activities
© Sogeti

6. Example:
“Testing costs too much time & money”
So we performed a TPI NEXT assessment
to assess the test maturity
Conclusion: There’s nothing wrong with testing
The fixing and rework is the real problem!
© Sogeti

7. We introduced:
“the fixing-phase”
Fixing p
hase
Now something interesting happened;
the stakeholder asked:
“Why do we need a fixing phase”?
“Can’t they build it right first time”?
© Sogeti

8. Why do we need this fixing?
Defect injection
58% of defects originate
from early lifecycle activities !!
© Sogeti

9. We MUST improve !!
PointZ
ERO fo
cuses
Busine
on
ss Suc
cess
© Sogeti

10. PointZERO® is …
vision aimed at
increasing business success by
parallel and step-by-step improvement
across the application lifecycle,
to shorten time to market,
avoid and reduce cost,
eliminate risk, and
reach fit for purpose quality.
A
© Sogeti

11. Three key principles
The right quality: no less, no more;
Suitable for the intended purpose
Faults should be prevented;
Frontload the process with quality measures
Since people are fallible, faults will occur;
Make sure no defect progresses
to the next activity in the lifecycle but
remove them during the activity where
they occur
© Sogeti

12. PointZERO is implemented using
Supervision and the 3-track approach
Use methods and tools
And find the weak spots
e.g. by investigating defects
from previous projects
or live operation (RCA)
Supervision
It’s a people’s business
Success is based on people
working together and interacting
Use cutting-edge technology
e.g. integrated tool-suites and model based services
© Sogeti

13. The four-segmented holistic view
Business managers have a high-level, holistic,
view on the process that leads to implementing
and changing business solutions.
© Sogeti

14. Implement quality measures
 right first time
To enable “right first time” & “no faults forward”:
Shift the quality focus to early lifecycle activities
the
d
loa
nt e with res
u
Fro ycl
eas
c
life lity m
qu a
© Sogeti

15. A mountain can’t be
moved in one day
Maturing is a long process of small steps forward
Thus: Parallel & step-by-step improvement
Kaizen: continuous improvement
Using the “improvement backlog”
Start improving at the “weak spots”
© Sogeti

16. It takes time before the
actual saving is realized
When ambitions for change
are set high, It takes too
much time before the actual
savings are realized
© Sogeti

17. PointZERO is a gradual stepwise
move towards a goal
PointZERO is about
parallel and step-by-step
improvement,
with small but measurable
effects
© Sogeti

18. Tip: three improvements
in parallel
Medium term
Quick win
Quick win
PointZERO is about parallel and step-by-step improvement
© Sogeti

19. Improvement Backlog
•
•
•
•
•
•
•
•
•
•
•
•
•
ID
Status
Title
Description
Business Success factor
Risk current situation
Risk improvement
Relative effort
Priority
Improvement measures
Metric
Name originator
Name current owner
© Sogeti
How does the improvement
relate to success?
What if we don’t change?
What if we do change?
Quick win / medium /
long term
What is the actual
improvement?
How will you know if it
worked?

20. The improvement backlog
• 3 sheets:
– To do
– In progress
– Done
© Sogeti

21. Shift focus from time & cost
to quality & risk
© Sogeti

22. Quality Supervision:
3 mainstays
© Sogeti

23. Instruments of the
quality supervisor
People
Knowledge
Culture
© Sogeti

24. Collaborate:
handover based on criteria
Collaboration at handover of artifacts (quality gates)
Collaboration of all parties involved
for example: don’t forget the maintenance people
A quality gate is not a point in the process where everything
comes to a stand-still, on the contrary: it must be a smooth
handover based on previously agreed and monitored criteria
© Sogeti

25. Quality Gates in a traditional
application lifecycle
Select a limited number of handover points
© Sogeti

26. Quality Gates for Scrum
The handovers in Agile are accomplished
by teamwork and common ownership.
Is is no longer a mere transfer of documents or deliverables.
It is common responsibility.
Doing Agile well will ensure that nothing gets ‘lost in translation’
© Sogeti

27. How to start the PointZERO quest
(this is now totally dependent on the
person doing the reconnaissance,
you’ll have to develop some structure)
(scan e.g. RCA, TPI, QOS,
Solution build workshop, …)
Pinpoint client issues
Sales/Delivery
Elaborate roadmap towards
increased business success
PointZERO
Principal
Improvement backlog
Quality improvement plan
Roadmap of approaches, measures, methods and tools
Industrialization
propositions
© Sogeti
Quality & Collaboration
propositions
Smart inspiration
propositions
PointZERO
Team

28. The
result
Reduced effort for the lifecycle as-a-whole and
Focus shifted to early lifecycle activities
No more wasting time and money
by focusing on Quality & Risk
© Sogeti

29. What is the difference with
traditional quality assurance?
PointZERO optimizes and works towards
a new way of collaboration
between people and artifacts
across the application lifecycle,
and improves the overall lifecycle activities
in order to avoid rework.
This can now be achieved with the
approaches, measures, methods & tools
available.
© Sogeti

30. PointZERO can open doors!
The PointZERO vision is:
• A good way to start a conversation with a
new client (recognizable problems)
• A fine opportunity to renew the relation with
former clients
• An excellent way to bring additional services
to existing clients
• The easiest way towards an appointment
with a CIO / Decisionmaker
PointZERO brings an organization
from A to Better
© Sogeti

31. PointZERO works towards
increased business success
Stop wasting time & money
by preventing unnecessary rework.
© Sogeti

32. http://www.youtube.com/watch?v=wplMA4zgX8I
3
2
© Sogeti

33. EuroSTAR eBook
3
3
© Sogeti

34. Questions?
PointZERO@Sogeti.nl
The Book
(paper & ePub)
www.PointZERO.info
Capgemini and Sogeti
entities can get
eBook-vouchers at
low cost (+ 1 Euro)
(more info at your
MarCom responsible)
www.Sogeti.com
© Sogeti
www.ict-books.com

35. If you don’t have time to do it right,
When will you have time to do it over?
- John Wooden
PointZERO®