The Pizza Hut Mid Valley Kuala Lumpur Crisis
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A crisis that happened to Pizza Hut Mid Valley when the restaurant refused to serve a wheelchair bound customer. These slides explain on what Pizza Hut did right and wrong in handling the crisis. It also explain on how Pizza Hut can handle the crisis better.
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You have a great new idea and you want to start an own business? Don’t jump into business waters without a plan. What will you do? How will you find clients? How will you find suppliers? Are there too many competitors already? How will you find the money? What if something goes wrong?
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Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
Industrial Tech SW: Category Renewal and Creation
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
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How to Start Up a Company: A Step-by-Step Guide Starting a company is an exciting adventure that combines creativity, strategy, and hard work. It can seem overwhelming at first, but with the right guidance, anyone can transform a great idea into a successful business. Let's dive into how to start up a company, from the initial spark of an idea to securing funding and launching your startup.
Introduction
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The Pizza Hut Mid Valley Kuala Lumpur Crisis
- 4. Chronology of the Crisis
- 5. 28th October 2013 1. Anthony came to PH Mid Valley with his friend for lunch. 2. A staff denied his request to sit in a particular corner. 3. The staff said, it would cause hindrance to other patrons. 4. Anthony requested for a different area to sit but denied by the manager. “Yes, we have a policy at Pizza Hut not to allow people in wheelchairs inside. In fact you should park your wheelchair outside and walk in if you want service.” – Niq Ribiya.
- 6. 28th October 2013 5:05 pm Anthony tweeted about the incident.
- 7. 28th October 2013 6:00 pm Anthony attacked Pizza Hut on his blog
- 8. 29th October 2013 Public’s Reaction
- 11. The Content of Pizza Hut’s Media Statement 29th October 2013
- 12. The Content of Pizza Hut’s Media Statement 29th October 2013
- 13. The Content of Pizza Hut’s Media Statement 29th October 2013
- 14. Pizza Hut addressed the matter publicly on their Facebook page 29th October 2013
- 18. The Content of Pizza Hut’s Media Statement 30th October 2013
- 19. The Content of Pizza Hut’s Media Statement 30th October 2013 Anthony volunteered to work together with Pizza Hut in further educating their staff on disabled friendly restaurants. Anthony said, “I am satisfied with Pizza Hut’s prompt action in resolving this matter. I would be more than happy to assist Pizza Hut in educating their staff to be more sensitive towards special needs customers”.
- 21. Analysis What has Pizza Hut Malaysia done in handling the crisis? Pizza Hut Malaysia handled the crisis ASAP. They should avoid denial.
- 22. Evaluation What Pizza Hut Malaysia should do? Prevention is better than cure. Follow up their post on Facebook. Divert people’s attention with a marketing campaign.
- 23. Prepared by Mohamed Khaidir Bin Mohamed Zaraai 0312277