The Path to Business Agility - Gatineau Ottawa Agile Tour 2018

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The Path to Business Agility: Focus on Idle Work, Not Idle People. Delivered at the Gatineau Ottawa Agile Tour 2018 by James Steele and Travis Birch. Topics: - Kanban - Kanban Maturity Model KMM - Kanban Practices - Kanban Change Management Principles - Kanban Service Delivery Principles - Fit For Purpose Framework F4P - Flow Efficiency - Management and Leadership

Leadership & Management

The Path to
Business Agility
Focus on idle work, not idle people!
A conversation with
James Steele & Travis Birch

@jamesdsteele @xroadstree
James Steele
james.steele@berteig.com
https://www.linkedin.com/in/jamessteele/
@jamesdsteele
Travis Birch
travis.birch@berteig.com
https://www.linkedin.com/in/travisbirch/
@xroadstree

The Road to Business Agility
• Challenges with Team Level Agility
• Understanding Flow Efficiency
• Defining Business Agility
• 3 Metrics
• Customer Focus via F4P
• Achieving Business Agility
• Kanban (Principles & Practices)
• Kanban Maturity Model (KMM)
@jamesdsteele @xroadstree

Common
Challenges
[ Maybe you can relate? ]
@jamesdsteele @xroadstree

Defined Solutions
@jamesdsteele @xroadstree
Approach to change: Revolutionary vs Evolutionary

Cross-Functional
Teams are a
Fantasy!
@jamesdsteele @xroadstree

You’re not
doing [insert
framework]
properly! If
only…….
@jamesdsteele @xroadstree

Despite the
challenges there
were several benefits!
• Relief from overburdening
• Transparency / Shared
understanding
• Collaboration within teams
• Implement Feedback Loops
• Agility Community – tribal
membership
@jamesdsteele @xroadstree

@jamesdsteele @xroadstree
But…
Does improved business agility require wholesale change?
What if there was another way?

Why We Need More
Than Just Team Focus
[ What’s wrong with team level focus? ]
@jamesdsteele @xroadstree

Work Time
Wait Time
Flow Efficiency
Flow Efficiency % = Work Time / (Work Time + Wait Time) * 100
@jamesdsteele @xroadstree

Flow Efficiency %
Any Guesses?
@jamesdsteele @xroadstree

4% to 8% is common!
40% would be awesome!
@jamesdsteele @xroadstree

Things That Won’t Help
1. Working harder
2. Working faster
3. Hiring more people
4. Providing More training
5. Doing More Work
(that much)
@jamesdsteele @xroadstree

Estimates are Doomed!
We’re estimating effort!
@jamesdsteele @xroadstree

Size Doesn’t Matter
(that much)
@jamesdsteele @xroadstree

“When a measure
becomes a target, it
ceases to be a good
measure.”
Goodhart’s Law
@jamesdsteele @xroadstree

“System is not a sum of the behavior
of its parts, it’s the product of their
interactions.”
Russell Ackoff https://www.youtube.com/watch?v=OqEeIG8aPPk
Systems Thinking – Russell Ackoff
@jamesdsteele @xroadstree

Klaus Leopold LeanKanban Central Europe https://goo.gl/njqAD4
@jamesdsteele @xroadstree

“Manage and measure work!
Not people.”
“Improving flow of customer
recognizable value improves
business agility.”
@jamesdsteele @xroadstree

What is Business
Agility
[ What’s the point?! ]
@jamesdsteele @xroadstree

www.fitterforpurpose.com
Develop F4P
Services with
Customer Focus!
@jamesdsteele @xroadstree

Fernando Cuenca “How Agile are we?” https://goo.gl/qmn5MC
@jamesdsteele @xroadstree
1) Replenishment
Frequency
2) Lead Time & Time-to-
Market
3) Release Frequency
3 Agility Metrics

How Organizations
Mature Towards
Business Agility
[ What we did about it! ]
@jamesdsteele @xroadstree

@jamesdsteele @xroadstree
1) Understand & Focus on Customer Needs
and Expectations
2) Manage the Work, Let People Self-Organize
3) Evolve Policies to Improve Fitness
3 Service Delivery Principles

1) Visualize
2) Limit Work-in-Progress
3) Manage Flow
4) Make Policies Explicit
5) Implement Feedback Loops
6) Improve Collaboratively, Evolve Experimentally
6 Practices
@jamesdsteele @xroadstree

1) Start where you are now
2) Agree to pursue evolutionary change
3) Encourage acts of leadership at all
levels
@jamesdsteele @xroadstree
3 Change Principles

What is the
path to
Business
Agilty?
• Start where you are now!
• View your organization as an ecosystem of
interdependent services.
• Manage dependencies between services/teams.
• Manage and measure work, not people.
• Focus on idle work, not idle people.
• Develop Fit-for-Purpose services with customer focus.
• Develop maturity in an evolutionary way.
@jamesdsteele @xroadstree

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The Path to Business Agility - Gatineau Ottawa Agile Tour 2018

1. The Path to Business Agility Focus on idle work, not idle people! A conversation with James Steele & Travis Birch

2. @jamesdsteele @xroadstree James Steele james.steele@berteig.com https://www.linkedin.com/in/jamessteele/ @jamesdsteele Travis Birch travis.birch@berteig.com https://www.linkedin.com/in/travisbirch/ @xroadstree

3. The Road to Business Agility • Challenges with Team Level Agility • Understanding Flow Efficiency • Defining Business Agility • 3 Metrics • Customer Focus via F4P • Achieving Business Agility • Kanban (Principles & Practices) • Kanban Maturity Model (KMM) @jamesdsteele @xroadstree

4. @jamesdsteele @xroadstree Our Story

5. Common Challenges [ Maybe you can relate? ] @jamesdsteele @xroadstree

6. Defined Solutions @jamesdsteele @xroadstree Approach to change: Revolutionary vs Evolutionary

7. Identity Wins @jamesdsteele @xroadstree

8. Cross-Functional Teams are a Fantasy! @jamesdsteele @xroadstree

9. You’re not doing [insert framework] properly! If only……. @jamesdsteele @xroadstree

10. Despite the challenges there were several benefits! • Relief from overburdening • Transparency / Shared understanding • Collaboration within teams • Implement Feedback Loops • Agility Community – tribal membership @jamesdsteele @xroadstree

11. @jamesdsteele @xroadstree But… Does improved business agility require wholesale change? What if there was another way?

12. Why We Need More Than Just Team Focus [ What’s wrong with team level focus? ] @jamesdsteele @xroadstree

13. Work Time Wait Time Flow Efficiency Flow Efficiency % = Work Time / (Work Time + Wait Time) * 100 @jamesdsteele @xroadstree

14. Flow Efficiency % Any Guesses? @jamesdsteele @xroadstree

15. 4% to 8% is common! 40% would be awesome! @jamesdsteele @xroadstree

16. Things That Won’t Help 1. Working harder 2. Working faster 3. Hiring more people 4. Providing More training 5. Doing More Work (that much) @jamesdsteele @xroadstree

17. Estimates are Doomed! We’re estimating effort! @jamesdsteele @xroadstree

18. Size Doesn’t Matter (that much) @jamesdsteele @xroadstree

19. “When a measure becomes a target, it ceases to be a good measure.” Goodhart’s Law @jamesdsteele @xroadstree

20. “System is not a sum of the behavior of its parts, it’s the product of their interactions.” Russell Ackoff https://www.youtube.com/watch?v=OqEeIG8aPPk Systems Thinking – Russell Ackoff @jamesdsteele @xroadstree

21. Klaus Leopold LeanKanban Central Europe https://goo.gl/njqAD4 @jamesdsteele @xroadstree

22. “Manage and measure work! Not people.” “Improving flow of customer recognizable value improves business agility.” @jamesdsteele @xroadstree

23. What is Business Agility [ What’s the point?! ] @jamesdsteele @xroadstree

24. www.fitterforpurpose.com Develop F4P Services with Customer Focus! @jamesdsteele @xroadstree

25. Fernando Cuenca “How Agile are we?” https://goo.gl/qmn5MC @jamesdsteele @xroadstree 1) Replenishment Frequency 2) Lead Time & Time-to- Market 3) Release Frequency 3 Agility Metrics

26. How Organizations Mature Towards Business Agility [ What we did about it! ] @jamesdsteele @xroadstree

27. @jamesdsteele @xroadstree 1) Understand & Focus on Customer Needs and Expectations 2) Manage the Work, Let People Self-Organize 3) Evolve Policies to Improve Fitness 3 Service Delivery Principles

28. 1) Visualize 2) Limit Work-in-Progress 3) Manage Flow 4) Make Policies Explicit 5) Implement Feedback Loops 6) Improve Collaboratively, Evolve Experimentally 6 Practices @jamesdsteele @xroadstree

29. 1) Start where you are now 2) Agree to pursue evolutionary change 3) Encourage acts of leadership at all levels @jamesdsteele @xroadstree 3 Change Principles

30. @jamesdsteele @xroadstree

31. What is the path to Business Agilty? • Start where you are now! • View your organization as an ecosystem of interdependent services. • Manage dependencies between services/teams. • Manage and measure work, not people. • Focus on idle work, not idle people. • Develop Fit-for-Purpose services with customer focus. • Develop maturity in an evolutionary way. @jamesdsteele @xroadstree

32. Thank you! @jamesdsteele @xroadstree

33. @jamesdsteele @xroadstree James Steele james.steele@berteig.com https://www.linkedin.com/in/jamessteele/ @jamesdsteele Travis Birch travis.birch@berteig.com https://www.linkedin.com/in/travisbirch/ @xroadstree

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