OneRing for marketing agency Consumer Engagement PracticesJisamath
OneRing is a dynamic Mobile Engagement Platform that is used for lead generation, call-back service, voting, and mobile verification by just a missed call. The mission of One Ring is to connect the maximum number of commercial audiences with the voice-free set up so that they can have seamless interaction with their clientele while saving costs at the same time.
Fusio India cater recruitment solutions to various industries like BPO, ITES, IT, Telecom, Banking , Financial and Insurance, IT-Hardware, Software,Technical Support, Retail, Fashion, Garments, Merchandising, Media, Entertainment, Hospitality, Healthcare, Medical, Secretary, Front Office, Data Entry.
A digital experience audit is a place to start, to discover why conversions and retention are low, how to enhance your offering and plot a path by putting customers at the center of your thinking.
OneRing for marketing agency Consumer Engagement PracticesJisamath
OneRing is a dynamic Mobile Engagement Platform that is used for lead generation, call-back service, voting, and mobile verification by just a missed call. The mission of One Ring is to connect the maximum number of commercial audiences with the voice-free set up so that they can have seamless interaction with their clientele while saving costs at the same time.
Fusio India cater recruitment solutions to various industries like BPO, ITES, IT, Telecom, Banking , Financial and Insurance, IT-Hardware, Software,Technical Support, Retail, Fashion, Garments, Merchandising, Media, Entertainment, Hospitality, Healthcare, Medical, Secretary, Front Office, Data Entry.
A digital experience audit is a place to start, to discover why conversions and retention are low, how to enhance your offering and plot a path by putting customers at the center of your thinking.
P I Infosoft Pvt. Ltd. is a company promoted by a dynamic team of skilled and experienced professionals having an extensive knowledge & experience with latest technologies. It’s an initiative of Prakriti Inbound Pvt. Ltd., established in 1999. Prakriti as a travel agency enjoys a remarkable recognition in Far East Countries, especially in China, Taiwan and Hong Kong.
Tufts Health: Creating a World Class Future User Experience PlatformProlifics
Speakers:
William Pappalardo, Tufts Health Plan
Tim Reilly, Prolifics
Abstract: In this session, you will learn why Tufts Health Plan chose IBM's Customer Experience Suite and Employee Experience Suite to replace their existing portal portfolio. Tufts Health Plan wanted to ensure they had a world class future looking user experience platform in place before modernizing and investing in new capabilities for their users. The session will detail how they subsequently planned and delivered an effective online experience using portal, web content management, forms, social solutions and more. The team will discuss their business priorities, technology selection, lessons learned, and what's up next in their roadmap.
The Emerging Customer Experience Platform TrendBackbase
In the past, organizations built websites, portals, and mobile apps, based on their internal silos. They did not realize how the web and customer expectations would evolve. In an effort to keep up, they created even more silos by complicating their channels further with disconnected and disparate tools.
Today, the goal is to create a comprehensive technology platform that provides a set of services that enable enterprises to quickly streamline their digital customer interactions, regardless of the legacy systems that have been holding them back in the past. We call this the Customer Experience Platform; a dynamic new layer that is deployed over existing systems to deliver a superior customer experience, anytime, anyplace, and on any device, while at the same time giving e-business teams control over the entire online customer journey.
In this webinar, Backbase CEO & Co-Founder Jouk Pleiter, together with Global Head of Marketing, Jelmer de Jong, discuss The Emerging Customer Experience Platform Trend. Introducing the ‘CXP’ which integrates a set of core features, including WCM, Portal, Mobile, Forms, Digital Marketing, Social, and Analytics.
Read more about our vision: http://blog.backbase.com/3816/backbase-vision-user-experience-platform/
Generate qualified leads for your business with OneRing Missed Call ServicesJisamath
One Ring: Is a dynamic Mobile Engagement Platform that is used for lead generation, call-back service, voting, and mobile verification by just a missed call. The mission of One Ring is to connect the maximum number of commercial audiences with the voice-free set up so that they can have seamless interaction with their clientele while saving cost at the same time. www.onering.in
The AdAsia Premium Marketplace empowers advertisers to tap on viewable, premium advertising inventory, and contextual data to achieve their advertising and business objectives.
Leveraging on a pan-Asian presence of verified, top quality AdAsia partner publishers, the AdAsia Premium Marketplace provides access to optimized, high viewability ad placements for display and video advertising.
Mobile Self-Service: The Next Generation of Customer ServiceMichael Chou
Presented at Salesforce.com Dreamforce 2013
Presented by:
Michael Chou - Director of Product Management @ Salesforce.com
Daniel Walsh - Director of User Experience @ Salesforce.com
Guest Speakers:
Mary Pat O'Toole - Director of Sales Resource & Development @ Avis Budget Group
JP Regit - CoE Lead @ PwC
Provide your customer service agents with the customer and solution details they need for a successful service interaction, at their fingertips. Know which field service resources are available at any given time to address a customer need and increase utilization. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue.
From complex ticketing scenarios in a Call Center to comprehensive Field Service Management scenarios onsite, see how SAP Hybris Cloud for Service can transform your service interactions in a digital world.
To find out more visit SAP Hybris here: http://hybris.com/en/service/cloud-for-service
De adwalker wordt door Cp2 Fieldmarketing ingezet met de volgende taken ;
- traffic to store
- quiz / revieuws / kennistest
- overbrengen van kennis - houding en gedrag
- het meten van effectiviteit van fieldmarketing
Grote voordelen ;
- gepresonaliseerde feedback
- couponning met barcode
- meetbaar
In the presentation, I’ll provide you with the key principles that make a great self-service experience, alongside a number of best practice examples from different industries.
How do mobile apps help businesses to engage their audience (Mark Yong, Prime...BNI Crescendo
Why are mobile apps important to your business?
How can mobile apps help your business?
How can mobile apps help you to engage your audience?
The possible features that can be incorporated into mobile apps.
What does Primefield Group do?
What differentiates Primefield Group?
S&L Digital Signage - Digital Signage Applications for Corporate - Special Re...Josie Simmonds
Introducing Digital Signage for the Corporate sector - a one size fits all solution!
Large and small organisations in the corporate sphere are increasing using mobile, social and digital media to enhance customer and staff relationships when they are in their environment.
With different people streaming through your public areas at any given time, digital signage can help to effectively communicate with all users – whether they be regular clients, customers, suppliers, staff or special one off users.
Digital signage solutions can address your visitor navigation inquiries, give you a large-format venue for advertising, support for your sales department, and show live video.
Ideal for large, regionally or globally located corporates, digital signage adapts to scale brilliantly – from one screen to literally hundreds. With built-in data integration, you can seamlessly connect with your back-end systems while eliminating paper signage all together.
Digital signage setups allow businesses to broadcast company-wide updates and bulletins in a fast, efficient manner – globally if required! Information can be pushed to multiple screens at once, providing a singular solution to keeping employees in the loop.
The key now is to entertain, educate, inform, convince people that you can provide the best products, services and support that they want/need and digital signage benefits address all these factors – and more!
P I Infosoft Pvt. Ltd. is a company promoted by a dynamic team of skilled and experienced professionals having an extensive knowledge & experience with latest technologies. It’s an initiative of Prakriti Inbound Pvt. Ltd., established in 1999. Prakriti as a travel agency enjoys a remarkable recognition in Far East Countries, especially in China, Taiwan and Hong Kong.
Tufts Health: Creating a World Class Future User Experience PlatformProlifics
Speakers:
William Pappalardo, Tufts Health Plan
Tim Reilly, Prolifics
Abstract: In this session, you will learn why Tufts Health Plan chose IBM's Customer Experience Suite and Employee Experience Suite to replace their existing portal portfolio. Tufts Health Plan wanted to ensure they had a world class future looking user experience platform in place before modernizing and investing in new capabilities for their users. The session will detail how they subsequently planned and delivered an effective online experience using portal, web content management, forms, social solutions and more. The team will discuss their business priorities, technology selection, lessons learned, and what's up next in their roadmap.
The Emerging Customer Experience Platform TrendBackbase
In the past, organizations built websites, portals, and mobile apps, based on their internal silos. They did not realize how the web and customer expectations would evolve. In an effort to keep up, they created even more silos by complicating their channels further with disconnected and disparate tools.
Today, the goal is to create a comprehensive technology platform that provides a set of services that enable enterprises to quickly streamline their digital customer interactions, regardless of the legacy systems that have been holding them back in the past. We call this the Customer Experience Platform; a dynamic new layer that is deployed over existing systems to deliver a superior customer experience, anytime, anyplace, and on any device, while at the same time giving e-business teams control over the entire online customer journey.
In this webinar, Backbase CEO & Co-Founder Jouk Pleiter, together with Global Head of Marketing, Jelmer de Jong, discuss The Emerging Customer Experience Platform Trend. Introducing the ‘CXP’ which integrates a set of core features, including WCM, Portal, Mobile, Forms, Digital Marketing, Social, and Analytics.
Read more about our vision: http://blog.backbase.com/3816/backbase-vision-user-experience-platform/
Generate qualified leads for your business with OneRing Missed Call ServicesJisamath
One Ring: Is a dynamic Mobile Engagement Platform that is used for lead generation, call-back service, voting, and mobile verification by just a missed call. The mission of One Ring is to connect the maximum number of commercial audiences with the voice-free set up so that they can have seamless interaction with their clientele while saving cost at the same time. www.onering.in
The AdAsia Premium Marketplace empowers advertisers to tap on viewable, premium advertising inventory, and contextual data to achieve their advertising and business objectives.
Leveraging on a pan-Asian presence of verified, top quality AdAsia partner publishers, the AdAsia Premium Marketplace provides access to optimized, high viewability ad placements for display and video advertising.
Mobile Self-Service: The Next Generation of Customer ServiceMichael Chou
Presented at Salesforce.com Dreamforce 2013
Presented by:
Michael Chou - Director of Product Management @ Salesforce.com
Daniel Walsh - Director of User Experience @ Salesforce.com
Guest Speakers:
Mary Pat O'Toole - Director of Sales Resource & Development @ Avis Budget Group
JP Regit - CoE Lead @ PwC
Provide your customer service agents with the customer and solution details they need for a successful service interaction, at their fingertips. Know which field service resources are available at any given time to address a customer need and increase utilization. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue.
From complex ticketing scenarios in a Call Center to comprehensive Field Service Management scenarios onsite, see how SAP Hybris Cloud for Service can transform your service interactions in a digital world.
To find out more visit SAP Hybris here: http://hybris.com/en/service/cloud-for-service
De adwalker wordt door Cp2 Fieldmarketing ingezet met de volgende taken ;
- traffic to store
- quiz / revieuws / kennistest
- overbrengen van kennis - houding en gedrag
- het meten van effectiviteit van fieldmarketing
Grote voordelen ;
- gepresonaliseerde feedback
- couponning met barcode
- meetbaar
In the presentation, I’ll provide you with the key principles that make a great self-service experience, alongside a number of best practice examples from different industries.
How do mobile apps help businesses to engage their audience (Mark Yong, Prime...BNI Crescendo
Why are mobile apps important to your business?
How can mobile apps help your business?
How can mobile apps help you to engage your audience?
The possible features that can be incorporated into mobile apps.
What does Primefield Group do?
What differentiates Primefield Group?
S&L Digital Signage - Digital Signage Applications for Corporate - Special Re...Josie Simmonds
Introducing Digital Signage for the Corporate sector - a one size fits all solution!
Large and small organisations in the corporate sphere are increasing using mobile, social and digital media to enhance customer and staff relationships when they are in their environment.
With different people streaming through your public areas at any given time, digital signage can help to effectively communicate with all users – whether they be regular clients, customers, suppliers, staff or special one off users.
Digital signage solutions can address your visitor navigation inquiries, give you a large-format venue for advertising, support for your sales department, and show live video.
Ideal for large, regionally or globally located corporates, digital signage adapts to scale brilliantly – from one screen to literally hundreds. With built-in data integration, you can seamlessly connect with your back-end systems while eliminating paper signage all together.
Digital signage setups allow businesses to broadcast company-wide updates and bulletins in a fast, efficient manner – globally if required! Information can be pushed to multiple screens at once, providing a singular solution to keeping employees in the loop.
The key now is to entertain, educate, inform, convince people that you can provide the best products, services and support that they want/need and digital signage benefits address all these factors – and more!
An overview of Pro-Motion Technology Group, including some innovating trends we are seeing and using, as well as statistics that support our efforts in creating terrific digital signage experiences that produce results.
Gilbert A. Chavez of Dealer Signage Inc presented his session Advertising On-Premise at the recent Digital Dealer Conference to educate of all the ways dealers are currently utilizing their storefront for advertising and all of the digital ways they will through the use of digital signage technology.
You know that maintaining your website plus the addition of customized features gets more visitors to land on your site, but what can you do to now turn those visitors into buyers?
MaktabiTech - Business Company Profile.pdfaryansyed
MaktabiTech is a unique combination of consulting and knowledge, with one-click technical solutions. We offer a full spectrum of services to help organizations work better - with our unmatched expertise together with advanced technology we are guaranteed to unlock the full potential of companies. We are successful in delivering projects in the Gulf region for a wide range of clients and areas which include healthcare, government,hospitality,cybersecurity, corporate services, and many more.
To exceed client’s expectations by providing customized technical solutions for digital transformation and integration that will revolutionize business growth. We offer one seamless integrated solution, and we are continuously improving our services through ongoing innovation and collaboration. Our mission is not only to provide outstanding AV services to our clients, but also to contribute to the growth and development of the AV industry. By providing innovative solutions and exceptional service, we hope to not only set a new standard for AV service providers, but to inspire others to follow in our footsteps.
Technology to improve the customer experience in storesDigiworks Spain
How can we take advantage of technology
and improve the user experience of clients in the Stores?
Via this document we are sharing some of the proven technical opportunities which we could apply
during the various phases of the client visits in your stores, enhancing the user experience as the main
target.
The opportunities in this document are based on real productions that Digiworks executed for various
Multinationals. Pilot cases were executed in Europe, Turkey, Russia & US.
Our work methodology is first to understand the situation and needs of the client, then by using our
technology experience and knowledge whats on the market today we are presenting a Digital Solution
to the client that is direct implementable and usable without making long terms experiments.
By using the right technology available and combining this with rapid programming techniques we are
able to offer a solid solution that is delivered fast and without breaking the budget.
The EnableX Experience redefining Communications across the GlobeEnablex io
Today, customers have become more technologically savvy and favour digital channels to communicate with brands instead of traditional mediums. Using our full-stack communication apis, brands are able to keep up with the changing customer behaviour and get real-time visibility into the customer journey.
The EnableX Experience redefining Communications across the Globe
POSView Brochure
1. P O S V I E W D I G I T A L .
C U S T O M E R E X P E R I E N C E
A U T O M O T I V E
S O L U T I O N S
2. Sophisticated, innovative and ROI-driven.
2
Designed for Automotive Retail.
POSView Engage.
A Targeted Digital Display solution designed and
dedicated to enhancing the customer experience
by delivering personal messaging, dynamic
content and advertising
which can be automatically
tailored for each and
everyone of your customers.
POSView LiVE!
LiVE! is a service information delivery solution that
provides your customers with up-to-date service
progress messages delivered direct to In-Dealership
digital screens, via email or
even via SMS.
3. Sophisticated, innovative and ROI-driven.
3
Designed for Automotive Retail.
POSView Connect.
Connect assists your business in delivering a
premium quality customer Hand Over Experience
by standardising and automating the delivery of
high quality Hand Over
memories and Audio
content.
POSView Showroom.
Provides traditional time and location based digital
signage on large format digital screens in high
footfall areas where targeted content cannot easily
be shown.
4. Sophisticated, innovative and ROI-driven.
4
Designed for Automotive Retail.
POSView Technician.
Technician allows your technicians to quickly
capture high quality photographs of VHC items
identified during the VHC process. Using POSView
Engage your Service Advisors can then review the
individual vehicle images and highlight and
annotate before either being displayed on the
customers Personal Digital screen when they come
into the dealership or sent directly to the customer
via email or MMS.
5. E X P L O R I N G N E W W A Y S T O C O M M U N I C A T E .
6. POSView Engage. Now for IPAD/Android!
Engage is a Targeted Digital
Display solution designed and
dedicated to enhancing the
customer experience by delivering
personal messaging, dynamic
content and advertising which can
be automatically tailored for each
and everyone of your customers.
Engage can determine the content to be shown through optional integration with
your DMS and/or CRM database, picking up on the vehicle of interest (sales),
existing vehicle (Aftersales), hobbies, loyalty status and much more.
It is also a feature rich tool that can be used by your Sales Executives, Service or
Parts Advisors to engage with your customers by seamlessly delivering
information to the customers own personal screen. Easy to use, high quality and
content can also be centrally managed by your Marketing or IT functions.
Personal Signage
Deliver a Unique Customer Experience.
6
7. POSView Engage. Key Features.
Personal Signage
Deliver a Unique Customer Experience.
7
Use with dedicated Desktop digital screens
or now with IPAD/Android Tablets.
Provides your customers with their own
personal digital screen during any service or
sales consultation.
Display Mirroring allows you to push content/video/imagery from your PC
direct to the digital screens or IPAD/Android tablet at the click of a button.
No more squeezing around a single screen.
Technician eVHC Images can be displayed on the customer screen
significantly increasing the uptake of VHC work identified. (or instantly sent
direct via email/MMS). (See POSView Technician)
Our unique TubeSync technology allows you to queue and stream any
relevant YouTube video/channel High Definition content direct to the Screen
or IPAD/Android Tablet.
No need for expensive additional dedicated media servers.
8. POSView LiVE! Inspired.
Informed Customers
8
Go that little bit extra with POSView LiVE
LiVE is a service information delivery solution that provides your customers with
up-to-date service progress messages delivered direct to In-Dealership digital
screens, via email or even via SMS text. Customer and vehicle information can be
quickly entered by your Service Advisors or, optionally, it can be read directly
from your DMS WIP data to ensure accuracy, continuity and, above all, minimum
of effort.
From the booking in process, through the workshop, through the valet bay and
finally to when the vehicle is ‘Ready to collect’ POSView LiVE will assist in
keeping your customers delighted and fully informed.
For in-dealership screens up-to-date Dealer advertising content combined with
high quality brand and mood video will be interspersed between progress
messages and with our new TubeSync functionality you can now queue and
stream High Definition video direct from any YouTube channel ensuring that
your customers will be entertained with relevant, dynamic and fresh content
during their time in your dealership.
9. POSView LiVE! Key Features.
Informed Customers
Go that little bit extra with POSView LiVE
DMS (ADP Autoline) compatible. (Additional DMS system’s available)
Progress information can be delivered to in-dealership screens, via email or
even via SMS text.
Our unique TubeSync technology allows you to queue and stream any
YouTube video/channel High Definition content direct to an in-dealership
screen.
Runs multiple screens.
Any size, anywhere.
Centrally managed
content by your
Marketing or IT
function.
Will play virtually any
digital content format.
9
10. Connect Image.
Send your Handover
customer a high quality, Brand
Identity compliant and
standardised memory of their
special day.
Build standard templates to
reflect each Brand Identity
and situation.
Add on targeted offers and
advertising relevant to each
customer.
Add on "gift a friend" offers
to increase future sales
potential and showroom
footfall.
Instantly send via email or add
to a USB stick for the customer to take away.
POSView Connect. Special.
Informed Customers
Making your customers feel very special.
Connect assists your business in delivering a premium quality customer Hand
Over Experience by standardising and automating the delivery of high quality
Hand Over memories and Audio content. Why not add POSView Showroom to
the final piece of the Handover Experience to deliver high quality personal
welcome/thank you messages, relevant vehicle images and video near the
customers new vehicle. 10
11. Connect Audio.
Gift your customer a USB stick (or send to your customers IPHONE) with
Audio information as part of the Handover Experience, providing general
information about your dealership, the customers new vehicle and the
specific services you provide.
Instantly add on optional Audio Clips from a library with targeted offers and
advertising.
Provides your customers with a unique second chance, post handover,
opportunity to understand the fundamentals of their new vehicle and the
services you provide entirely at their own convenience. (e.g. during their
drive home)
POSView Connect. Special.
Informed Customers
11
Making your customers feel very special.
12. Technician allows your technicians to quickly capture high quality photographs
of VHC items identified during the VHC process and seamlessly uploaded them
to a central store. Using POSView Engage your Service Advisors can then review
the individual vehicle images and highlight and annotate before either being
displayed on the customers Personal Digital screen when they come into the
dealership or sent directly to the customer via email or MMS.
POSView Technician. Essential.
Informed Customers
12
Maximising every opportunity.
13. P O S V I E W S H O W R O O M .
Showroom is our standard Digital Signage offering providing traditional time
and location based signage. However, as Showroom is built on the Targeted
POSView platform it can be used to provide dynamic and immediate ad-hoc
messages and information. For example, place a screen at the reception desk
and welcome your handover customers to the dealership by name or, place a
screen at the entrance to your handover bay to personally welcome your
customer to their vehicle handover complete with dynamic images and video.
The possibilities to provide a truly unique experience for your customers are
almost endless.
14. Events and launches.
POSView software allows for automatic
delivery of all local or centrally developed
content to each screen.
For example, you can then choose to display
campaign or event specific content on all or
just some of the screens during any used car
event or new car launch.
14
Simple to use.
With one click of the mouse POSView software can deliver personal welcome
messages and targeted offers to your customers. Automatic pop-up reminders
can be set to automatically notify you when your customers are due in for
appointments, demonstrations, handovers, service bookings etc in order that
you can start the personal signage content as they enter your dealership.
15. Feature spot-light.
Display Mirroring.
Your customers are at the heart of the POSView design. We have added some
truly unique features that will enrich your interaction with your customer.
Display mirroring allows your teams to display information from their own
computer screens (Car Configurators, AUC website listings, Parts Catalogues,
DMS screens etc) directly onto customer-facing digital signage screens. So,
rather than squeezing around the end of a desk, your customers can now relax
whilst you deliver all relevant content directly.
Customer focussed
15
16. Case Study
Wollaston BMW.
5.0
"To be welcomed by name on entering the building was really special. Made me feel
most welcome. All in all a great experience and more importantly a great job. Well
done Wollaston.”
Source: Wollaston Service 5-Star rating
Our brief.
To complement an extensive refurbishment Wollaston BMW Managing
Director, William Le Fevre, commissioned the POSView team to assist in
ensuring his customers were informed and engaged during their visit with the
use of dynamic, customer focussed, digital signage. In addition, he wanted to
realise his vision of providing BMW and MINI Aftersales customers with
up-to-date service progress messages direct to waiting lounge digital screens.
The Solution.
POSView Engage was installed on each
Service Advisor and Sales Executive desk to
deliver a personal and individual digital
signage experience to each customer.
POSView LiVE! was specially developed to
William’s specifications and installed into the
customer waiting lounge and immediately
reduced the amount of requests for progress
information to the Service Desk.
POSView Showroom provided the final piece of the jigsaw by delivering high
quality video and static image content to large format digital screens installed
in the Showroom and Aftersales areas.
Praise for Wollaston. Proving why the POSView Target solution,
providing personal welcome screens, can make a 5 star difference.
16
17. Flexible and Adaptable.
17
POSView has been designed to be flexible and
adaptable. It will run on any size or format screen,
will read data from your DMS systems and, more im-
portantly, it is modular. Meaning you can install as
many or as few screens as you like with a single
licence.
Get started with one or two digital signage screens
and expand as far as you like, when you like. The
POSView software allows you to install as many
connected screens with no additional licence cost.
Bespoke Requirement?
The POSView modular software can be easily
modified to suite your own particular digital
signage requirement. So, if its scrolling AUC stock
listings in your Aftersales waiting area or, perhaps,
“next to car” vehicle specification signage with
interspersed high quality video that you are after
then simply contact us to arrange a consultation.
18. C U S T O M E R E X P E R I E N C E
BlueBird Digital Ltd
The POSView Digital Signage solution is developed by BlueBird Digital Ltd
BlueBird Digital, Unit 8, Peacock Walk, Abbots Langley, Hertfordshire, WD5 0GP
info@posview.co.uk
www.posview.co.uk
+44 (0) 845 124 8554