The objective of this course is to present management theory that demonstrates its applicability to a wide variety of Health Service Organizations.  Management functions, concepts, and principles are examined, along with a foundation of managerial roles, skills, and competencies required for this new era of professional development.  Both new and old theories are assessed, along with a reinforcement of students’ existing skills and experience.    The course is divided into 3 sections, but the two major sections are: · Methods for managing effectively in the HSO environment including decision making, strategic planning, competitive positioning, quality and productivity roles, controlling/allocating resources, managing human resources, labor resources, and change · Managing the complex human relationships exist both within the HSO, and between the HSO and the external environment.  This includes marketing, ethics and law, leadership, motivation and communication. Much of this class is based on experience, so you will have many outside-of-class assignments that are designed to augment the lectures we have. COURSE FORMAT Grades will be based on the following: 1) 2 Exams.  Exams are not cumulative and will be based on the material covered in class from the prior exam.  The structure of exams will be provided prior to the exam (usually the class period before).  2) Canvas Assignments and Papers.  There will be assignments regarding lecture topics, health care trends or special topics, or updates on the class projects.  The write-ups should include a summary of the concept(s) of interest and a thoughtful analysis and/or application of the topic.  They are directed at helping you expanding your knowledge of the lecture material and how you will incorporate into your administrative skill set. CHECK CANVAS FOR DUE DATES 3) Extra Credit.  Extra credit assignments will be available, involving the application of ethical concepts, checklists, and incorporating health care documents (such as a living will) in your personal life. COURSE POLICIES · Evaluation of work will be based on expected college level of written and analytical thought. · You should skim through the assigned readings before the beginning of class and be prepared to discuss them during class sessions. Much of the learning comes through our class discussions so some reading may take place after class time.  I reserve the right to give unannounced quizzes if I feel that you are unprepared for discussions. · Class disruptions (i.e. excessive talking) will not be tolerated. When you interfere with the learning environment, you will be asked to leave. · Assignments are due at the assigned date and time.  There is no makeup or late work allowed.  · Tests are also due at the assigned date and time.  In case of an absolute emergency, you may be allowed to take the tests at a prearranged time before the test is given in class.  If absent, you are responsible for lecture material. · Please be respec ...

1. The objective of this course is to present management theory
that demonstrates its applicability to a wide variety of Health
Service Organizations. Management functions, concepts, and
principles are examined, along with a foundation of managerial
roles, skills, and competencies required for this new era of
professional development. Both new and old theories are
assessed, along with a reinforcement of students’ existing skills
and experience.
The course is divided into 3 sections, but the two major sections
are:
· Methods for managing effectively in the HSO environment
including decision making, strategic planning, competitive
positioning, quality and productivity roles,
controlling/allocating resources, managing human resources,
labor resources, and change
· Managing the complex human relationships exist both within
the HSO, and between the HSO and the external environment.
This includes marketing, ethics and law, leadership, motivation
and communication.
Much of this class is based on experience, so you will have
many outside-of-class assignments that are designed to augment
the lectures we have.
COURSE FORMAT
Grades will be based on the following:
1) 2 Exams. Exams are not cumulative and will be based on the
material covered in class from the prior exam. The structure of
exams will be provided prior to the exam (usually the class
period before).
2) Canvas Assignments and Papers. There will be assignments
regarding lecture topics, health care trends or special topics, or
updates on the class projects. The write-ups should include a
summary of the concept(s) of interest and a thoughtful analysis
and/or application of the topic. They are directed at helping
you expanding your knowledge of the lecture material and how

2. you will incorporate into your administrative skill set. CHECK
CANVAS FOR DUE DATES
3) Extra Credit. Extra credit assignments will be available,
involving the application of ethical concepts, checklists, and
incorporating health care documents (such as a living will) in
your personal life.
COURSE POLICIES
· Evaluation of work will be based on expected college level of
written and analytical thought.
· You should skim through the assigned readings before the
beginning of class and be prepared to discuss them during class
sessions. Much of the learning comes through our class
discussions so some reading may take place after class time. I
reserve the right to give unannounced quizzes if I feel that you
are unprepared for discussions.
· Class disruptions (i.e. excessive talking) will not be tolerated.
When you interfere with the learning environment, you will be
asked to leave.
· Assignments are due at the assigned date and time. There is
no makeup or late work allowed.
· Tests are also due at the assigned date and time. In case of
an absolute emergency, you may be allowed to take the tests at
a prearranged time before the test is given in class. If absent,
you are responsible for lecture material.
· Please be respectful and receptive to all differing ideas and
perspectives. There may be guest speakers and fellow students
who will present their work. You are expected to listen,
evaluate and form opinions but not debate with the speakers.
You are, however, encouraged to ask questions to obtain clarity
and understanding.
· DO NOT CHEAT. Avoid the appearance of cheating. If I see
similarities in exam answers or examples, or
assignment/reaction paper format or discussion, I will give you
a zero for the exam/assignment and possibly for the course.
Remember, cheating is not allowed or tolerated. Any student
caught cheating can face additional punishments, as severe as

3. dismissal from class and administrative action through the
University (seeadmin.utah.edu/ppmanual/8/8-10.html (Links to
an external site.) for more information).
· Please feel free to discuss any difficulties or concerns with me
in a timely manner (meetings by appointment, email, etc). I
have little patience with people who choose to do things at the
last minute, so please be considerate.
ETHICS & PLAGIARISM
Plagiarism, according to the Council of Writing Program
Administrators, is defined as “In an instructional setting,
plagiarism occurs when a writer deliberately uses someone
else's language, ideas, or other original (not common-
knowledge) material without acknowledging its source.”
Students must complete their own, original work in this course.
Plagiarism is against University rules and regulations, and will
result in an E grade and possible failure of the course. This is
covered in sections II and V of the Student Code, which states
in part “in order to ensure that the highest standards of
academic performance are promoted and supported at the
University, students must . . . adhere to generally accepted
standards of academic honesty, including but not limited to
refraining from cheating, plagiarizing, research misconduct,
misrepresenting one's work, and/or inappropriately
collaborating.” (See the Student Code for more detail
at www.admin.utah.edu/ppmanual/8/8-10.html (Links to an
external site.)).
SEXUAL MISCONDUCT
Title IX makes it clear that violence and harassment based on
sex and gender (which includes sexual orientation and gender
identity/expression) is a Civil Rights offense subject to the
same kinds of accountability and the same kinds of support
applied to offenses against other protected categories such as
race, national origin, color, religion, age, status as a person
with a disability, veteran’s status or genetic information. If you
or someone you know has been harassed or assaulted, you are
encouraged to report it to the Title IX Coordinator in the Office

4. of Equal Opportunity and Affirmative Action, 135 Park
Building, 801-581-8365, or the Office of the Dean of Students,
270 Union Building, 801-581-7066. For support and
confidential consultation, contact the Center for Student
Wellness, 426 SSB, 801-581-7776. To report to the police,
contact the Department of Public Safety, 801-585-2677 (COPS).
ADA STATEMENT
The University of Utah seeks to provide equal access to its
programs, services and activities for people with disabilities. If
you will need accommodations in the class, reasonable prior
notice needs to be given to the Center for Disability Services,
162 Olpin Union Building, 585-5020 (V/TDD). CDS will work
with you and the instructor to make arrangements for
accommodations. All written information in this course can be
made available in alternative format with prior notification to
the Center for Disability Services.
COURSE OUTLINE AND READINGS
Managing Health Services Organizations and Systems,
6th Edition, Longest & Darr (recommended)
The Checklist Manifesto by Atul Gawande (recommended)
COURSE COMPETENCIES AND OUTCOMES
The course will provide students the ability to:
1. Understand the classical and contemporary views of Health
Service Organization design and administration
2. Assess and describe the current and future role of technology
in health care
3. Recognize and implement appropriate decision-making and
problem-solving techniques in health care administration
4. Understand how quality is assessed in health care
5. Appropriately assess and mitigate risk in a Health Service
Organization
6. Understand and diagram how marketing affects and reaches
patients, providers, and/or the general public
7. Describe the ethical foundations in health care and health
care systems
8. Understand and apply leadership and motivational concepts

5. in an administrative role
9. (If selected) Apply a comprehensive set of these skills to a
final project in the administration of Health CareAssignments
Summary:
Date
Details
Tue Sep 6, 2016
Assignment 1 - The Health System and Organization
due by 11:59pm
Tue Sep 27, 2016
Assignment 2: Risk Analysis and Mitigation in Health Service
Organizations
due by 11:59pm
Tue Oct 18, 2016
Extra Credit - Exam 1
due by 11:59pm
MIDTERM
due by 11:59pm
Tue Nov 1, 2016
Assignment 3: Quality Assessment in Health Service
Organizations
due by 11:59pm
Tue Nov 22, 2016
Assignment 5: Leadership in Health Service Organizations
due by 11:59pm
Tue Dec 13, 2016
Final Reaction
due by 11:59pm
Wed Dec 14, 2016

6. ENDTERM
due by 11:59pm
Extra Credit - Exam 2
due by 11:59pm