The document discusses the need for wealth managers to adopt a hybrid advisory model that combines automated and digital services with traditional human advisory services. It notes that over half of wealthy clients feel disconnected from their wealth managers and expect more innovative and personalized engagement. A hybrid model can improve the client experience through features like personalized advice, a single client view, digital tools, and omni-channel access. It also increases advisor productivity by automating repetitive tasks. Properly implementing a hybrid model requires addressing legacy systems, securing senior support, and taking an agile "top down" approach to change management. The model has the potential to drive efficiencies, improve client satisfaction and retention, and help wealth managers adapt to shifting client expectations and regulatory changes.