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The new phygital normal: case studies from India Shalini Bansal (Museums22)

Editor's Notes

  1. Pre Covid: Digital spoken about, but always the lowest priority (eg. DAMS been in the budget for at least 3 years, constantly cut) COVID Staff all furloughed, brought part part-time Internally required easier access to our Collections Management System – upgrade allowed to web based solution Data cleaning finally given priority – able to see results of this work Big shift in our collections access, digital now just as important as physical access – directors saw this, when surveyed for creation of our new Collections Access Policy, finally able to enshrine this Going to speak about these themes and how reflected through a few projects we’ve been working on during this time/post-COVID
  2. One of the big wins for COVID for us, that this wasn’t scrubbed from the budget Our budgets were made available through green book application to treasury This just the money for initial purchase and implementation No further money for staff to support management of such a large system, perhaps our fault for not used to asking for it – how will this carry on given current financial situation will we fall back into this when had a very short period where had the funding luckily I went on mat leave & persuaded that needed to keep my cover to help deliver this project & run it going forward, but still limited on this) Implementation much more complex than originally thought, hard to explain this to stakeholders – don’t understand why you don’t just install systems and they just ‘work’ Now system running still have 1 million historic assets to ingest
  3. COVID made very stark that we didn’t have a ‘proper’ collections online with our ‘whole’ catalogue out Stakeholders: ‘why can’t we just put this online’ Handed priority in the spring to just make it so by the end of the summer – expectation to just ‘get it done’ No extra resource made available What was involved: Data improvement to ensure that legal bare minimum meet Approach to IPR needed sorting Adjustment of the interface – already had it but it still needed a lot of upgrading, tweaking and improving Sort out how images feed from new DAMS Also, didn’t want to derail/not reflect other key work going on in the organisation by going live without reflecting it decided why don’t we have this already, can’t just put it online?
  4. Cultural shift that also occurred during COVID of BLM movement One of those projects that we wanted to reflect is what is being called ‘Addressing Empire’ at the NMRN Had a community project called Tidal Tea Time which helping us review some of this Our collections data starkly shows old attitudes to this, and really creates intellectually barriers which Museum’s been grappling with for some time How in such a short time scale can we reflect that we are reviewing this, and trying to improve. Our solution, which we took to tidal tea time for comment: Statement on the portal about this Content Warnings Checked these against glossary of terms States that we are open to feedback and always learning Really hopeful we can do more of this work, and really find way to make the data appropriately represent the wide histories we represent, and help engage people differently Collections data not just for internal consumption anymore