6. Companies are increasingly allowing
customers to customize their
products, such as with personalized
messages on the front labels of
Heinz ketchup bottles
7. Qualities of a CMO
Innate Qualities
• Risk taker
• Willingness to make decisions
• Problem-solving ability
• Change agent
• Results-oriented
Learned Qualities
• Global experience
• Multichannel expertise
• Cross-industry experience
• Digital focus
• Operational knowledge