SlideShare a Scribd company logo
 
The New Face of Online Advertising ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Regulatory Update Linda Woolley EVP Washington Operations Direct Marketing Association - DMA
 
Sal Tripi Sr. Director of Operations and Compliance Publishers Clearing House
Trusted Ads ,[object Object],[object Object],[object Object],[object Object],[object Object]
Digital Advertising Alliance
Why PCH Got Involved? ,[object Object]
Publisher  Advertiser
Aligned Principles ,[object Object],[object Object],[object Object],[object Object]
Brand Responsibility ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
About Us ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Comprehensive Privacy Solutions for:
Research: Consumer Attitudes on Online Behavioral Advertising and Privacy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Privacy Is Important To 94% Of Consumers BASE: Total Qualified Respondents (n=1004) Q800 Privacy can have a different level of importance to different people.  For you, personally, how important is the issue of online privacy?
Consumers Think Multiple Parties Are Responsible For Protecting Privacy  Individuals themselves Social networks (e.g. Facebook, Twitter) Website owners and publishers  (e.g., CNN.com, NYTimes.com, etc.) 31% Search Engines (e.g. Yahoo, Bing, Google) Online advertisers Internet Service Providers (ISPs) (e.g. Comcast, ATT) Manufacturers of browsers and other online software (e.g. Internet Explorer, Safari, Firefox, Chrome) Online advertising networks Government through legislation or regulation Independent privacy certification  organizations/self regulatory organizations Wholly Responsible A Lot Responsible Responsibility of Different Groups in Protecting an Individuals Privacy BASE: Total Qualified Respondents (n=1004) Q836 When thinking about protecting an individual's online privacy, how responsible should each of the following groups be? 45% 36% 34% 44% 33% 44% 31% 40% 31% 36% 30% 40% 29% 40% 28% 31% 27% 38% 39% 31%
Yet, At The End Of The Day, They Trust Themselves The Most  BASE: Total Qualified Respondents (n=1004) Q840 Which one would you most trust to protect your privacy?
Few Would Willingly Share Indentifying or Sensitive Information With Advertisers BASE: Total Qualified Respondents (n=1004) Q741  How likely are you to consent to share each of the following types of information with advertisers? Demographic information (not PII) Online browsing behavior Hobbies/Interests Current location Name Profession Contact information (email, phone, physical address) Health related information Financial information Definitely Would Not Consent Probably Would Not Consent Types of information consumers would  not  consent to sharing with advertisers 27% 15% 34% 21% 46% 20% 45% 19% 32% 19% 49% 22% 52% 18% 26% 14% 66% 14%
Little Interest In “Tracking Browser Behavior” For Any Purpose Except Security Likelihood to consent to tracking of online browsing behavior under specific circumstances BASE: Total Qualified Respondents (n=1004) Q731 For each of the following situations below, please indicate how likely you would be to consent to tracking of your online browsing behavior? 10% 32% 4% 18% 2% 13% Definitely Would Consent Probably Would Consent
Most Consumers Are Aware Of OBA BASE: Total Qualified Respondents (n=1004) Q710  Are you aware that some advertisers and websites track your browsing activities and show you ads deemed relevant based on your browsing history?  This is commonly referred to as Online Behavioral Advertising.
Over Half Do Not Like Behavioral Advertising Mobile OBA Favorability 1 OBA Favorability 1. Source: “Mobile Privacy: A User’s Perspective”, TRUSTe & Harris Interactive. Spring 2011. BASE: Total Qualified Smartphone Users (n=1000) Q1045  How do you feel about being tracked by advertisers on your mobile phone?  BASE: Total Qualified Respondents (n=1004) Q715 How do you feel about Online Behavioral Advertising as described above? 1%
52% Believe That OBA Uses Personally Identifiable Information (PII)  BASE: Total Qualified Respondents (n=1004) Q720 Do you believe that personally identifiable information (such as your name or email address, etc.) is attached to this tracking activity?
However, Favorability Increases 100% When They Are Assured PII Is  Not  Used BASE: Total Qualified Respondents (n=522)   Q715 How do you feel about Online Behavioral Advertising as described above? Q725 If the browsing information advertisers track with Online Behavioral Advertising was not linked to your personal information (such as your name or email address, etc.),  then how would you feel about Online Behavioral Advertising? 11% 22% OBA Favorability If They  Believe PII Is Attached OBA Favorability If  Assured PII Not Attached
Consumers Are Favorable To Enhanced Choice – It Improves Engagement Levels  BASE: Total Qualified Respondents (n=1004) Q751  Please indicate the degree to which you agree or disagree with each of the following statements related to online advertising.
Consumer Awareness of the Icon is 5% Awareness Source Of Awareness BASE: Total Qualified Respondents (n=1004) Q910  Have you seen either of the following icons or symbols online? BASE: Have Seen Forward I Icon (n=32) Q915  Where did you see this icon?
The DAA Program Enhances Consumer Favorability Toward Advertisers 43% Favorability Toward Advertisers After Being Shown DAA Notice/Choice Experience  BASE: Total Qualified Respondents Q935/Q950  And, how does having this information available make you feel about the advertiser?
Most Consumers Are Aware Of Mobile Tracking  -The Vast Majority Want The Ability To Opt-Out 1   Feelings About Advertiser Tracking 1. Source: “Mobile Privacy: A User’s Perspective”, TRUSTe & Harris Interactive. Spring 2011.  BASE: Total Qualified Smartphone Users (n=1000) Q1040 Are you aware that advertisers are tracking your mobile activities and delivering ads targeted to you based on your behavior? Q1045  How do you feel about being tracked by advertisers on your mobile phone? Q1050  Are you interested in being able to opt in or out of targeted mobile ads?
Conclusions ,[object Object],[object Object],[object Object],[object Object]
TRUSTed Ads A TRUSTe ad tag inserts the Advertising Option Icon.  1.  The icon launches TRUSTe-served privacy notice 2.  Consumers can navigate from the privacy notice to TRUSTe ’s Opt-Out Preference Manager 3.
TRUSTed Ads – Behind the Scenes Two   Integration Points Consumer Experience Platform Tools Allstate Insurance cares about your privacy.  Advertising.com  delivered this personalized ad for  Allstate  based on your interests. Trafficking Console Compliance Reporting Operational Reporting OBA  Database Ad Tag HTML Notice Presentation Icon Serving Preference Management
TRUSTe IE9 Tracking Protection List ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
DoubleVerify: The Industry Leader 67% Decrease in inappropriate content  84% Decrease in international  traffic ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Digital Advertising Environment  Visibility is Limited 31%  Non-Compliance
The Digital Advertising Environment  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],It’s a Jungle Out There….
The Digital Advertising Environment ,[object Object],[object Object],[object Object],[object Object]
Online Behavior Advertising (OBA) ,[object Object],[object Object],[object Object]
In-ad OBA  Compliance Solution ,[object Object],DoubleVerify’s Privacy Manager provides opt out and in choices Advertising  Options Icon is displayed on all ads Privacy Notice Interstitial informs users about OBA and links to privacy preference manager
Site OBA Compliance Solution ,[object Object],[object Object]
It is About Trust ,[object Object],[object Object],[object Object],[object Object],[object Object]
While Circle Grows… So does the opportunity…
… And so do the tools and consumer confidence
[object Object],[object Object],[object Object],[object Object]
[object Object]
Purpose-Built for Compliance Self-Regulatory Regulatory Contractual  Advertentievoorkeuren Deze advertentie werd voor u geselecteerd door Canon op basis  van uw eerdere zoekopdrachten en surfgedrag. Canon werkt samen met internetbedrijven om u advertenties te tonen die zo goed mogelijk aansluiten bij uw interesses, bepaald op basis van uw recente surfgedrag. Voor meer informatie klikt u op de link  “ Meer informatie & privacy-opties ”
Purpose-Built for Compliance Advertentievoorkeuren 65+ billion notices  ( will update) 100+ brands 40+ networks, DSPs, etc Auto-translation into French, Dutch, German, Italian,  and Spanish (to start) 4+ million downloads 300k member opt-in panel 800+ companies, 8M domains Deze advertentie werd voor u geselecteerd door Canon op basis  van uw eerdere zoekopdrachten en surfgedrag. Canon werkt samen met internetbedrijven om u advertenties te tonen die zo goed mogelijk aansluiten bij uw interesses, bepaald op basis van uw recente surfgedrag. Voor meer informatie klikt u op de link  “ Meer informatie & privacy-opties ”
Two Roles in DAA Program ,[object Object],[object Object],Compliance Services Technology Provider  ,[object Object],[object Object]
— Tracking the Trackers
Clarity into Data Ecosystem Protect your data Supports    enforcement ,[object Object],[object Object],InLight Reports 30+ trackers found,  including: [x+1] 24/7 Real Media 33Across Adconion AddThis AdNexus Advertising.com …
Brands Have Options, And Obligations ,[object Object],[object Object],[object Object],[object Object],In Ads On Advertiser’s site
Chrysler: First US Automaker to Deploy Icon ,[object Object],[object Object],[object Object],[object Object],[object Object]
Walmart: Navigating Complexity Effectively  OBA on unaffiliated sites Robust disclosure and controls  3 rd  party  ads on Walmart.com … that use  1 st  party data… … and 3 rd  party data
The Icon—It’s Not Just for OBA Anymore… = Think: Nutritional label for ads

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The New Face of Online Advertising: OBA & Compliance

  • 1.  
  • 2.
  • 3. Regulatory Update Linda Woolley EVP Washington Operations Direct Marketing Association - DMA
  • 4.  
  • 5. Sal Tripi Sr. Director of Operations and Compliance Publishers Clearing House
  • 6.
  • 8.
  • 10.
  • 11.
  • 12.
  • 13.
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  • 15.
  • 16. Privacy Is Important To 94% Of Consumers BASE: Total Qualified Respondents (n=1004) Q800 Privacy can have a different level of importance to different people. For you, personally, how important is the issue of online privacy?
  • 17. Consumers Think Multiple Parties Are Responsible For Protecting Privacy Individuals themselves Social networks (e.g. Facebook, Twitter) Website owners and publishers (e.g., CNN.com, NYTimes.com, etc.) 31% Search Engines (e.g. Yahoo, Bing, Google) Online advertisers Internet Service Providers (ISPs) (e.g. Comcast, ATT) Manufacturers of browsers and other online software (e.g. Internet Explorer, Safari, Firefox, Chrome) Online advertising networks Government through legislation or regulation Independent privacy certification organizations/self regulatory organizations Wholly Responsible A Lot Responsible Responsibility of Different Groups in Protecting an Individuals Privacy BASE: Total Qualified Respondents (n=1004) Q836 When thinking about protecting an individual's online privacy, how responsible should each of the following groups be? 45% 36% 34% 44% 33% 44% 31% 40% 31% 36% 30% 40% 29% 40% 28% 31% 27% 38% 39% 31%
  • 18. Yet, At The End Of The Day, They Trust Themselves The Most BASE: Total Qualified Respondents (n=1004) Q840 Which one would you most trust to protect your privacy?
  • 19. Few Would Willingly Share Indentifying or Sensitive Information With Advertisers BASE: Total Qualified Respondents (n=1004) Q741 How likely are you to consent to share each of the following types of information with advertisers? Demographic information (not PII) Online browsing behavior Hobbies/Interests Current location Name Profession Contact information (email, phone, physical address) Health related information Financial information Definitely Would Not Consent Probably Would Not Consent Types of information consumers would not consent to sharing with advertisers 27% 15% 34% 21% 46% 20% 45% 19% 32% 19% 49% 22% 52% 18% 26% 14% 66% 14%
  • 20. Little Interest In “Tracking Browser Behavior” For Any Purpose Except Security Likelihood to consent to tracking of online browsing behavior under specific circumstances BASE: Total Qualified Respondents (n=1004) Q731 For each of the following situations below, please indicate how likely you would be to consent to tracking of your online browsing behavior? 10% 32% 4% 18% 2% 13% Definitely Would Consent Probably Would Consent
  • 21. Most Consumers Are Aware Of OBA BASE: Total Qualified Respondents (n=1004) Q710 Are you aware that some advertisers and websites track your browsing activities and show you ads deemed relevant based on your browsing history? This is commonly referred to as Online Behavioral Advertising.
  • 22. Over Half Do Not Like Behavioral Advertising Mobile OBA Favorability 1 OBA Favorability 1. Source: “Mobile Privacy: A User’s Perspective”, TRUSTe & Harris Interactive. Spring 2011. BASE: Total Qualified Smartphone Users (n=1000) Q1045 How do you feel about being tracked by advertisers on your mobile phone? BASE: Total Qualified Respondents (n=1004) Q715 How do you feel about Online Behavioral Advertising as described above? 1%
  • 23. 52% Believe That OBA Uses Personally Identifiable Information (PII) BASE: Total Qualified Respondents (n=1004) Q720 Do you believe that personally identifiable information (such as your name or email address, etc.) is attached to this tracking activity?
  • 24. However, Favorability Increases 100% When They Are Assured PII Is Not Used BASE: Total Qualified Respondents (n=522) Q715 How do you feel about Online Behavioral Advertising as described above? Q725 If the browsing information advertisers track with Online Behavioral Advertising was not linked to your personal information (such as your name or email address, etc.), then how would you feel about Online Behavioral Advertising? 11% 22% OBA Favorability If They Believe PII Is Attached OBA Favorability If Assured PII Not Attached
  • 25. Consumers Are Favorable To Enhanced Choice – It Improves Engagement Levels BASE: Total Qualified Respondents (n=1004) Q751 Please indicate the degree to which you agree or disagree with each of the following statements related to online advertising.
  • 26. Consumer Awareness of the Icon is 5% Awareness Source Of Awareness BASE: Total Qualified Respondents (n=1004) Q910 Have you seen either of the following icons or symbols online? BASE: Have Seen Forward I Icon (n=32) Q915 Where did you see this icon?
  • 27. The DAA Program Enhances Consumer Favorability Toward Advertisers 43% Favorability Toward Advertisers After Being Shown DAA Notice/Choice Experience BASE: Total Qualified Respondents Q935/Q950 And, how does having this information available make you feel about the advertiser?
  • 28. Most Consumers Are Aware Of Mobile Tracking -The Vast Majority Want The Ability To Opt-Out 1 Feelings About Advertiser Tracking 1. Source: “Mobile Privacy: A User’s Perspective”, TRUSTe & Harris Interactive. Spring 2011. BASE: Total Qualified Smartphone Users (n=1000) Q1040 Are you aware that advertisers are tracking your mobile activities and delivering ads targeted to you based on your behavior? Q1045 How do you feel about being tracked by advertisers on your mobile phone? Q1050 Are you interested in being able to opt in or out of targeted mobile ads?
  • 29.
  • 30. TRUSTed Ads A TRUSTe ad tag inserts the Advertising Option Icon. 1. The icon launches TRUSTe-served privacy notice 2. Consumers can navigate from the privacy notice to TRUSTe ’s Opt-Out Preference Manager 3.
  • 31. TRUSTed Ads – Behind the Scenes Two Integration Points Consumer Experience Platform Tools Allstate Insurance cares about your privacy. Advertising.com delivered this personalized ad for Allstate based on your interests. Trafficking Console Compliance Reporting Operational Reporting OBA Database Ad Tag HTML Notice Presentation Icon Serving Preference Management
  • 32.
  • 33.
  • 34.
  • 35.
  • 36. The Digital Advertising Environment Visibility is Limited 31% Non-Compliance
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43. While Circle Grows… So does the opportunity…
  • 44. … And so do the tools and consumer confidence
  • 45.
  • 46.
  • 47. Purpose-Built for Compliance Self-Regulatory Regulatory Contractual Advertentievoorkeuren Deze advertentie werd voor u geselecteerd door Canon op basis van uw eerdere zoekopdrachten en surfgedrag. Canon werkt samen met internetbedrijven om u advertenties te tonen die zo goed mogelijk aansluiten bij uw interesses, bepaald op basis van uw recente surfgedrag. Voor meer informatie klikt u op de link “ Meer informatie & privacy-opties ”
  • 48. Purpose-Built for Compliance Advertentievoorkeuren 65+ billion notices ( will update) 100+ brands 40+ networks, DSPs, etc Auto-translation into French, Dutch, German, Italian, and Spanish (to start) 4+ million downloads 300k member opt-in panel 800+ companies, 8M domains Deze advertentie werd voor u geselecteerd door Canon op basis van uw eerdere zoekopdrachten en surfgedrag. Canon werkt samen met internetbedrijven om u advertenties te tonen die zo goed mogelijk aansluiten bij uw interesses, bepaald op basis van uw recente surfgedrag. Voor meer informatie klikt u op de link “ Meer informatie & privacy-opties ”
  • 49.
  • 50. — Tracking the Trackers
  • 51.
  • 52.
  • 53.
  • 54. Walmart: Navigating Complexity Effectively OBA on unaffiliated sites Robust disclosure and controls 3 rd party ads on Walmart.com … that use 1 st party data… … and 3 rd party data
  • 55. The Icon—It’s Not Just for OBA Anymore… = Think: Nutritional label for ads

Editor's Notes

  1. Event hashtag: #truste2011
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  15. Partner experience: DoubleVerify scans publisher page to compile a list of ad partners Publisher reviews and customizes the list Publisher provides customized language for disclosure Javacscript coding that triggers the Ad Options Icon is integrated on Publisher site DoubleVerify continues to scan Publisher for new ad partners Publisher manages list changes in administrative interface
  16. Scott M