6. Yes, but they have been turned on their head my media and consumers! Customers have access to almost all the rates that are in the market – and they know how to find the cheapest ones Your product is being reviewed from all over the world – and these reviews are available to EVERYONE! Is not always in your control. Who else is promoting your business? Your promotion is also being consumed in various forms. Has been thrown into chaos!
11. How has the consumption of media changed? Traditional media was passively consumed The internet was more engaging and targeted – consumer starts to take control New digital marketing opportunities mean that more people are creating digital content themselves – a new level of Engagement 1 to Many 1 to Several 1 to 1/several
13. Your Business Website Online booking engine Email Newsletter/ SMS updates SEO PPC Banners Affiliates
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17. You Control Website Online booking engine Email Newsletter SEO PPC Banners Affiliates Your Customers Control
18. Do you know your marketing team? And more importantly do you know what they are saying about your company?
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23. Social Media Segments Inactive Critics Commentators Spectators Joiners Collectors Creators Low level involvement Highest of level involvement 2 Key Questions: What type of involvement do you want from your customers? What are you facilitating through your social Networking activity?