The way in which employees communicate is changing, but businesses are not adapting. Still reliant on legacy systems, staff are finding increasingly creative ways to share data and vital information. This presentation highlights the dangers of not investing in robust communication systems, as well as demonstrating how forward-thinking organisations have already embraced change and are reaping the rewards. Customers have changed. Teams have changed. Experiences at home are shaping the demands of employees at work. It's time for business to change too.

1. Intelligent Enterprise Communications
The systems that keep businesses running.
Ian Knight
CEO, CommonTime

2. Telephone
Text Message
Email
Web IRC
Video Calling
Communication is changing…
Mobile Devices

3. Landlines
but organisations are falling behind.
Pagers Intranet

4. 80% of all serious medical errors involve miscommunication.
86% of mistakes made in the healthcare industry are administrative.
Doing nothing can be costly…

5. Productivity improves by 20-25% in organizations with connected employees.
That productivity can potentially generate savings of $1.3 trillion per year.
and improving connectivity drives efficiency.

6. Unified communications strategy Replace legacy systems
Improved front-line intelligence
What needs to happen?

7. Your customers have changed.

8. Your team has changed.

9. Experiences at home
shape demands at work.

10. Barclays Now has brought colleagues
around the world together on one
personalised and customisable digital
platform, available on desktop or mobile
90,000 users interact with Barclays Now,
with articles reaching more than 60%-70%
of the population. Barclays Now has
revolutionised the way that news works in
Barclays.

11. Vodafone has 100,000 employees, spread
over more than 30 countries. Improving
collaboration & information sharing was
key here for the CEO. He felt responsible
to break down hierarchical &
departmental barriers.
After beginning a new communications
project it just took 2 months to go live with
Vodafone's first global, virtual Town Hall
meeting hosted by the group CEO.

12. Bupa was growing rapidly via acquisition
and internal expansion, leading to an array
of IT islands, with multiple intranets and
incompatible networks. Employees
working in hundreds of locations had no
central place to connect and collaborate
on a global level.
This led to the creation of a new internal
communications system which has seen
rapid adoption and high usage since
launch, with 15,000 users and counting.

13. Mission critical enterprise communications
deliver critical communication
& emergency alerts
provide real-time information
to front-line staff
enable collaboration
between staff & teams

14. Better communication leads to…
Better CollaborationBetter Intelligence Better Results

15. Our new driver app will give our drivers
what they need at their fingertips to
ensure customers get to their destination
stress free.
Catherine Faiers, Chief Operating Officer

16. The Hillingdon Care Record delivers real
time information directly to clinicians on
wards supporting better clinical decision
making and improved patient outcomes.
Minal Patel, Senior Project Manager

17. CommonTime
Powering Intelligent Communications.