History and working of mumbai dabba wala nd D.Medge as a Leader.

2. THE LEGEND OF
MANAGEMENT GURU

3. THE BEGINNING….
 It was the time when English were
ruling India.
 No MC Donald or Pizza Hut.
 A Parsi Banker employed a person to
bring Home made food to site of
work.
 His colleagues too liked this idea &
started availing this service.
 Slowly this evolved into the present
5000 strong Dabbawala system

5. MEDGE AS A LEADER..!!
 In 2004 they went to prestigious IIM in London to
give a presentation to management students.
 In Tamil Nadu ,in an expert talk Raghunath
addressed a gathering in Erode on the success
story of their organisation .
 There he said that they could not afford to commit a
mistake because a mistake meant a stomach went
empty without food.

7. ATTITUDE
 People study business books and then practice.
We practice first and have now become case
studies”- Raghunath Medge (President)

8. PERFORMANCE…!!!
 Error rate: 1 in 16 million transactions
 Six sigma performance.(99.999997)
 Technological back up: nil
 Cost of service: Rs 350 to 450 /month
 Standard price for all (weight, distance ,space)
 Rs 70-80 crores turnover approximately.
 “No strike” record as each one a shareholder.
 Earning Rs 5000-6000 per month
 Diwali bonus: 1 month’s extra payment from
customers.

10. BELIEVES…..
 Work is worship.
 Serving people is serving God.
 Annadan is Mahadan.
 The decendents of the Chtrapati
Shivaji Maharaj.
 Time is Money.
 Unity is power.

11. SUCCESS MANTRAS-HONESTY & DEDICATION
 Medge was addressing aspirants at the National Career
Fair organised at Tower Hall in Ranchi.
 He said that the profession of tiffin box transportation
begun around in 1890 and since then this trade has
been successfully running due to the utmost honesty &
dedication of the employees.
 He also said “like in our trade ,in management too you
have to fight against time to deliver the best result &
thus here comes the rule of dedication and honesty”. He
said time management was necessary in executing any
kind of work.

12. WHY DOES DABBAWALA’S ONLY INCLUDE MALE
STAFF?
 Women workers made gradual inroads into other
areas of industry,and housing and lifestyle patterns
changed as Mumbai went from being a hive of male
labour to a place women and families could lay
some claim to.But long after the mills had women
running their looms and housewives overseeing
canteens in chawls ,the dabbawalahs remained a
singularly male organisation.

13. AN INSPIRATION..
 Honest & Dedicated to his work.
 Maintaining discipline
 Punctual
 Polite & respected by other Members.
 Development of skills.
 Impart lessons on management & business skills to
the corporate world.
 Hard work & sincerity.

15. MANAGEMENT’S LEARNING FROM RAGHUNATH
D. MEDGE
 Keep opoerating cost as low as
possible.
 Keep capital investment
minimum.
 Customer is not Raja but-
Maharaja
 Never deviate from core
competency
 Flat organisation
 Commitment

16. SWOT ANALYSIS
Strenght
• Simplicity in organisation
• Coordination team spirit &
time management.
• Lower operation cost.
• Customer satisfaction.
Opportunity
• Wide range publicity
• Operation cost is low
• Catering
Weakness
• High dependability on local
trains.
• Funds for the assocciation
• Limited access to education
Threats
• Indirect competition is being
faced from caterers like
maharaja community.
• Change in timings.
• Company transport

17. LEADERSHIP SKILL..!!!
 Flat organisation.
 No hire fire rule.
 Community based recruitment.
 Sharing commom belief,values and ethics.
 Followed the strict dress code.
 Loyalty and trust is their monopoly.
 Training provide to new comers.
 Owner as well as employee.
 Quarterly meeting disuss issues.

18. LOGISTICS AND CODING
By using their own logic methods they deliver lac
of tiffin’s boxes through many Dabba walas hand.
Logistic is happening 24 hrs a day,7 days a
week and 52 weeks a year.
Logistical competency is achieved by coordinating the
following:
 Network design
 Information
 Transportation
 Inventory
 Warehousing

20. HIS MEETINGS…….!!!!!!

21. SOURCES..!!!
 http://blog.suryadatta.org/tag/mr-raghunath-
medge
 http://www.telegraphindia.com/1120724/jsp/ente
rtainment/story_15762564.jsp#.UgJFw9LWWkE
 http://blog.suryadatta.org/life-at-
suryadatta/mumbai-dabbawallas-my-learning’s-
and-takeaway