Dabbawala(final ppt ymt college)

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  • QUIET USEFUL TO STUDENT AS A CASE STUDY. VERY WELL PREPEARED KINDLY EMAIL THE PPT. drkpsastry@gmail.com
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Dabbawala(final ppt ymt college)

  1. 1. Mumbai Dabbawala Case <br />(Management Gurus)<br />Prepared By:<br />ManojChejara<br />AnamikaGayen<br />AnkitaKadam<br />SwapnilKhawale<br />RavindraDhumal<br />AshishChaudary<br />YMT COLLEGE OF MANAGEMENT KHARGHAR(NAVI MUMBAI<br /> MMS<br />
  2. 2.
  3. 3. The Legend Of Management Guru<br /><ul><li>The origin of the Dabbawalas' lunch delivery service dates back to the 1890’s during the British raj.
  4. 4. MahadeoHavajiBacche (Mahadeo), a migrant from North Maharashtra.
  5. 5. Mumbai Dabbawala - carrying and delivering freshly made food from home in lunch boxes to office workers. </li></ul>They are called.. <br />ShivajiMaharaj’s soldiers – “Deccan Mavle”<br />The Annadatta’s<br />The Dabbawalla’s<br />
  6. 6. FOUNDER OF DABBAWALA SYSTEM<br />Hon. MahadeoHavajiBacche<br /><ul><li>Educated only up to Class 2
  7. 7. Started the Dabbawala System with a handful of 35 Dabbawala in 1890</li></ul> Hon. DhondibaMedge<br /><ul><li>Educated only up to class 4
  8. 8. Framed the Rules and Regulations of Dabbawala</li></li></ul><li>What is Six Sigma ? <br />
  9. 9. Six Sigma :<br />Five Steps Model:<br /><ul><li> Statistical Measures & Management </li></ul> Philosophy<br /><ul><li> Determine the Performance of a </li></ul> Process<br /><ul><li> Level of Perfection Achieved
  10. 10. Well defined role & Clear Structure of </li></ul> Task<br /><ul><li>It’s a Mean to End ; Not the End Itself</li></li></ul><li>What is NMTBSA?<br /> (Nutan Mumbai Tiffin Box Suppliers Association)<br /><ul><li>History :Started in 1880
  11. 11. Charitable trust : Registered in 1956
  12. 12. Avg. Literacy Rate :8th Grade Schooling
  13. 13. Total area coverage : 60 Kms
  14. 14. Employee Strength :5000
  15. 15. Number of Tiffin's :2,00,000 Tiffin Boxes </li></ul>i.e 4,00,000 transactions every day.<br /><ul><li>Time taken :3 hrs</li></li></ul><li>PRESIDENT & GENERAL SECRETARY<br />NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION<br />RaghunathMedge And Mr. GangaramLaxmanTaleker<br />
  16. 16. Common queries About Dabbawala’s :<br /><ul><li> How do they recruit?
  17. 17. Working of incentive system with “equal pay for all”?
  18. 18. Do they know their clients?
  19. 19. Robustness of distribution channel?
  20. 20. Dealing with growth?
  21. 21. Competitors?
  22. 22. World is changing! Not dabbawalas?</li></li></ul><li>Operational Motto : “Error is horror “<br />Principles:<br /><ul><li>Shaktiaurbhakti
  23. 23. Work is Worship
  24. 24. Manavseva me bhagwansevamiltihai
  25. 25. Time is money
  26. 26. Unity is Power</li></ul>DISCIPLINE:<br /><ul><li> No Alcohol Drinking during business hour
  27. 27. Wearing Gandhi Cap during business hours
  28. 28. Carry Identity Cards </li></li></ul><li>JOURNEY OF DABBAWALA: <br />9:30 A.M- 10:30 A.M<br />10:34- 11:20 A.M <br />11:20- 12:30 P:M<br />12:30 - 1:00 P.M <br />1:15- 2:30 P.M<br />2:48- 3:30P:M<br />3:30- 4:40 P.M <br />
  29. 29. Coding System:<br /><ul><li> Initial Coding System used colored threads to mark 7 Islands
  30. 30. Then Utilized thrown away cotton waste from tailors
  31. 31. Now using color markers:</li></ul>E :: Code for Dabbawala Street<br /> at residential station<br />VLP :: Residential Station Ville Parle<br />3 :: Code for Destination station.<br />E.G :: Church gate<br />9 :: Code for Dabbawala at Destination.<br />Ex :: Express towers ( Building name)<br />12 :: Floor no. in the building.<br />
  32. 32. HR Practices they follow:<br /><ul><li> Flat organization
  33. 33. No hire and fire rule
  34. 34. Community based Recruitment
  35. 35. Sharing common beliefs, values, ethics
  36. 36. Following of strict dress code
  37. 37. Loyalty & trust is their monopoly
  38. 38. Training provided to the new joiners
  39. 39. Owner + Employee is the designation of each
  40. 40. Quarterly Meetings to discuss issues</li></li></ul><li>Achievements:<br /><ul><li>Documentaries made by : </li></ul>BBC ,UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV TOKYO, NDTV.<br /><ul><li>CASE STUDY made by :</li></ul>ICFAI Press Hyderabad & Bangalore<br />Richard Ivey School of Business – Canada<br />Also, Included in a subject in Graduate School of Journalism University of California, Berkeley<br /><ul><li>Invitations from : </li></ul>CII for conference held in Bangalore, IIML, IIMA, CII Cochin, CII Delhi, Dr. Reddy’s Lab Foundation Hyderabad, SCMHRD Pune, SCMHRD Nasik, Sadahana – Pune, Rotary Club – Bangalore, NIQR at Chennai<br />
  41. 41. Achievements:<br /><ul><li>World record in Best Time management.
  42. 42. Name in “GUINESS BOOK of World Records”.
  43. 43. Registered with Ripley's “ believe it or not”.
  44. 44. Invited for marriage of Hon. Prince Charles of England on 9th April, 2005
  45. 45. Documentary called “Dabbawalas, Mumbai's unique lunch service” </li></ul> by two Dutch filmmakers in 1998.<br />
  46. 46. Six Sigma Certification:<br /><ul><li>In 1998, Forbes Global magazine conducted a quality assurance study on the Dabbawalas' operations
  47. 47. Gave Rating of 99.999999
  48. 48. Dabbawalas made one error in six million transactions.
  49. 49. Stood High along with MNC’s like Motorola, GE etc…
  50. 50. Dabbawalas got ISO 9001- 2000 for Excellence in service</li></li></ul><li>Michael Porter's Five Forces Theory at work. <br />These are as follows:<br /><ul><li> Threat of new entrants
  51. 51.  Current competition
  52. 52.  Bargaining power of buyers
  53. 53. Bargaining power of sellers
  54. 54. Threat of a new substitute product or service</li></li></ul><li>Why Successful ?<br />Decentralization<br /> Low operation cost<br />Low Attrition Rate<br />Minimum Capital Investment<br />No overdependence on Technology<br />Faster Decision Making<br />Extras For Fault Tolerance<br />Customer satisfaction --- “Not Raja, But the Maharaja”<br />
  55. 55. Management Lessons Learnt:<br /><ul><li> Utmost Dependence on Human Capital
  56. 56. Honesty & Integrity
  57. 57. Discipline & Time Management
  58. 58. Pride towards work
  59. 59. Recruitment policies and manpower management
  60. 60. Complete Contentment
  61. 61. Musical Meditation
  62. 62. Sustained success will lead to fame</li></li></ul><li>Thank You<br />

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