The Open Library at AU: Supporting Open Access and Open Educational ResourcesColin-Elliott
To address challenges that learners, course creators, librarians and academics involved with OERs and MOOCs are facing when looking for scholarly materials, Athabasca University Library has initiated the development of the Open Library at AU. This open library is a full library website that provides easy access to open and free resources. Tools and information literacy tutorials are also included to enable learners, researchers, and others to find, evaluate, and use the information they need for their open learning course or research. Many of the challenges that those involved in open learning face are addressed by the open library and the potential impact it can have on open learning and knowledge sharing is tremendous.
Emma Illingworth (Birkbeck, University of London) – “Library support for rese...ARLGSW
PechaKucha presentation from the 6th CILIP ARLG-SW Discover Academic Research and Training Support Conference (DARTS6). Dartington Hall, Totnes, Thursday 24th – Friday 25th May 2018
Custom administration and navigation tools for large-scale Moodle 2.5 sites - Ofra Haneman, Roy Yarkoni (Open University Israel)
Presented at Moodlemoot Edinburgh 2014
www.moodlemoot.ie/
The Open Library at AU: Supporting Open Access and Open Educational ResourcesColin-Elliott
To address challenges that learners, course creators, librarians and academics involved with OERs and MOOCs are facing when looking for scholarly materials, Athabasca University Library has initiated the development of the Open Library at AU. This open library is a full library website that provides easy access to open and free resources. Tools and information literacy tutorials are also included to enable learners, researchers, and others to find, evaluate, and use the information they need for their open learning course or research. Many of the challenges that those involved in open learning face are addressed by the open library and the potential impact it can have on open learning and knowledge sharing is tremendous.
Emma Illingworth (Birkbeck, University of London) – “Library support for rese...ARLGSW
PechaKucha presentation from the 6th CILIP ARLG-SW Discover Academic Research and Training Support Conference (DARTS6). Dartington Hall, Totnes, Thursday 24th – Friday 25th May 2018
Custom administration and navigation tools for large-scale Moodle 2.5 sites - Ofra Haneman, Roy Yarkoni (Open University Israel)
Presented at Moodlemoot Edinburgh 2014
www.moodlemoot.ie/
Developing a master plan for a 21st century library in Canada
Diane Koen, Senior Director, Planning and Resources, McGill University presented at the Maynooth University Library and
IFLA Library Buildings and Equipment Section Seminar:
"Key issues for library space: international perspectives"
March 3, 2016
Maynooth University Library, Maynooth, Co Kildare, Ireland
https://www.maynoothuniversity.ie/library/events/key-issues-library-space-international-perspectives-maynooth-university-and-ifla-library-buildings
Supporting world-class research with ebooks at the University of OttawaLibrary_Connect
Katrine Mallan, Head of Acquisitions from the University of Ottawa explores the role of the library in growing a world-class research university with a collection that ranks among the top 5 research libraries in Canada.
The presentation uncovers challenges and opportunities and looks at the impact on daily workflow for librarians. Through sharing in the overarching goals of the university, librarians can ultimately spend more time on teaching, researching and developing innovative library services.
Presented on June 26, 2014 at the Elsevier APAC eBooks Forum held in Brisbane, Australia.
How user research shaped the thinking towards developing our institutions cen...Brendan Owers
How user research shaped the thinking towards developing our institutions central web portal, presented at ALT-C 2019
https://altc.alt.ac.uk/2019/sessions/a-013/
One Giant Step: Talis Aspire - a case study from the University of NottinghamTalis
Slides from a session by Christine Middleton, Head of Academic Library Services, University of Nottingham from the Talis Aspire Open Day 30 October 2013.
Fiona Greig JIBS User Group Resource Discovery event February 2013sherif user group
Primo and Alma: implementation, impact, integration and imagination by Fiona Greig, (Plymouth University). Presentation at New Dawn: the Changing Resource Discovery Landscape - JIBS Event and AGM, Monday 25th February 2013 Brunei Gallery at SOAS (School of Oriental and African Studies), London. Find out more about resource discovery at the HELibTech website: http://helibtech.com/Discovery
A series of slides capturing highlights from the CAUDIT Teaching and Learning...James Sankar
A series of key points and photos from the tour of The University of Queensland, Griffith University, Queensland University of Technology, Victoria University and The University of Melbourne locations
Developing a master plan for a 21st century library in Canada
Diane Koen, Senior Director, Planning and Resources, McGill University presented at the Maynooth University Library and
IFLA Library Buildings and Equipment Section Seminar:
"Key issues for library space: international perspectives"
March 3, 2016
Maynooth University Library, Maynooth, Co Kildare, Ireland
https://www.maynoothuniversity.ie/library/events/key-issues-library-space-international-perspectives-maynooth-university-and-ifla-library-buildings
Supporting world-class research with ebooks at the University of OttawaLibrary_Connect
Katrine Mallan, Head of Acquisitions from the University of Ottawa explores the role of the library in growing a world-class research university with a collection that ranks among the top 5 research libraries in Canada.
The presentation uncovers challenges and opportunities and looks at the impact on daily workflow for librarians. Through sharing in the overarching goals of the university, librarians can ultimately spend more time on teaching, researching and developing innovative library services.
Presented on June 26, 2014 at the Elsevier APAC eBooks Forum held in Brisbane, Australia.
How user research shaped the thinking towards developing our institutions cen...Brendan Owers
How user research shaped the thinking towards developing our institutions central web portal, presented at ALT-C 2019
https://altc.alt.ac.uk/2019/sessions/a-013/
One Giant Step: Talis Aspire - a case study from the University of NottinghamTalis
Slides from a session by Christine Middleton, Head of Academic Library Services, University of Nottingham from the Talis Aspire Open Day 30 October 2013.
Fiona Greig JIBS User Group Resource Discovery event February 2013sherif user group
Primo and Alma: implementation, impact, integration and imagination by Fiona Greig, (Plymouth University). Presentation at New Dawn: the Changing Resource Discovery Landscape - JIBS Event and AGM, Monday 25th February 2013 Brunei Gallery at SOAS (School of Oriental and African Studies), London. Find out more about resource discovery at the HELibTech website: http://helibtech.com/Discovery
A series of slides capturing highlights from the CAUDIT Teaching and Learning...James Sankar
A series of key points and photos from the tour of The University of Queensland, Griffith University, Queensland University of Technology, Victoria University and The University of Melbourne locations
Buildings and spaces: Are they relevant in the virtual environment? IFLA
This presentation covers library buildings, spaces and users in the current environment. It highlights how Singapore libraries have evolved and their approaches to library spaces. A case study of Singapore Management University Libraries is presented. Other libraries covered are National Library Board (Early Literacy Library), National University of Singapore (Hon Sui Sen Memorial Library), Nanyang Technological University, Temasek Polytechnic, Nanyang Polytechnic.
This presentation is part of the Executive Library Management Programme (ELMP) course by the Library Association of Singapore in August 2014.
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3. Outline
• Headline Figures
• Key Service Concepts
• Initial Service Delivery
• Service Development 2009 to date
• Occupancy & Footfall
• User Feedback & Wider Impact
• McClay Library Enhancement Project
summer 2013
• The Future!
4. Headline Figures
• Area: 17,600 square metres
• Height: 4 floors + partial basement
• Stock: capacity for 1.5 million volumes
• Reader spaces: initially 2,000
• Staff: initially just over 200 (but a few less now!)
• 2 phases
• Incorporates: former Main Library, Science Library & Seamus
Heaney Library + almost all Information Services
7. Key Service Concepts
• Integration – almost all IS staff and services for the first time
• Long opening hours; flexibility & capability for 24/7
• Support for users close to stock
• Direct access to stock
• Fixed PCs and loanable laptops
• Wireless access throughout &
power to all desktops
• Self issue & RFID
• Group work facilities
8. Initial Service Provision
• Systems
– Migration of Library Catalogue
– Student computing environment
• Staffing
– New teams, new opening hours
– Move to 7-day week
• Students
– Footfall
– Students in transition
– Pressure on space
9. PCs and Study Seats
• 150 additional PCs and study seats created in summer 2010
– Removed shelving to put in additional study seats
– Converted staff meeting room into Student Computing
– Removed tub chairs and sofas
• 250 additional study seats and PCs in summer 2013
10. Self-Service
• Up from less than 10% self-service to virtually 100%
• Sept 2011 - Self-service laptop loan scheme launched
• Self service reservation collections
• Self service fines payment; Sentry temporary card system
• Retained Borrower Services desk
11. RFID
• 2009 - RFID in Short Loan Collection only
• Summer 2012 - RFID tagging of entire collection (including
sites outside the McClay Library)
• Summer 2013 – automated book sorter
• September 2013 - RFID circulation
• Summer 2014 - RFID security
• Stock checking (and further stock rationalization)
12.
13. Study Environment
• Student survey; Study Environment Review Group; review of
Access Policy in early 2010
• New Study Environment Policy implemented
– Whisper and silent zones; acoustic treatment of group
study rooms & new hand driers
– Policy on reserved seats
– Roving support & Noise Alert
– Leaflet and publicity campaign; new signage
– Policy rolled out during unstaffed hours
• Review of cleaning provision and resourcing
• New Access Policy launched
14. Please be aware!
You are entering a
quiet study area.
You are
entering a
quiet
study area
15. The McClay Library
Noise Alert Service
Report problems that you experience
during staffed hours:
e-mail: noise.mcclay@qub.ac.uk
or complete the online form:
http://go.qub.ac.uk/bnbbc
Please give details of floor/location and
brief description.
A member of staff will visit the location
as soon as possible.
16. Opening Hours and Out of Hours Support
• Initial hours 20% improvement on previous
• Incremental improvements every year since
– 2009-10 additional spaces opened and extended termtime hours to 1.00am 7 nights a week
– 2010-11 Bank Holidays over Easter weekend
– 2012-13 open until 2.00am 7 nights a week in term-time;
early Saturday and Sunday mornings at exam periods;
May Day
– 2013-14 further extended 24 hour opening
• Support outside “Library staffed” hours
17. Staffing
• First year of operation
• Recruitment moratorium and loss of posts; PRVS and
restructuring exercise
• Review and consolidation of service points – Borrower
Services took on responsibility for Language Centre queries;
reduced staffing on upper floors; flexible deployment of staff
• Staff training – emphasis on support for the study
environment
• September 2013 - embarked on Customer Service
Excellence programme
18. Occupancy & Footfall
• Average of 10,000 visits per day in term time
• Peak at 1,400 and rising!
• 2009-10 - 1,072,915 visits recorded
• 2010-11 - 1,260,535 visits recorded
• 2011-12 - 1,284,507 visits recorded
• (2012-13 - 1,203,611 visits recorded)
• Data by School and category of student
• Future use of analytics
19.
20. User Feedback & Wider Impact
• Positive impact for the University; willingness to invest in
Library projects; seen as critical to “student experience”
• NSS scores
• 2010 (4.0)
• 2011 (4.3)
• 2012 (4.4)
• 2013 (4.4)
• Student feedback; use of social media; strong sense of
ownership of the Library
• New traffic routes established on campus
21.
22. The McClay Library Enhancement Project
Summer 2013
• 200 additional study seats and PCs on ground floor
• Much larger student lounge
• Enhanced toilet provision for increased footfall
• Planned to upgrade Wi-Fi
• Automated book sorter installed
• Significant PC replacement after 4 years of operation
• Hugely successful!
• Students all found seats during the Semester 1 exam period!
23.
24.
25.
26.
27. The Future!
• Queen’s remains hugely ambitious
• Estates Master Plan – 2013-20
• Significant investment in “Student Hub”, reconfiguration of
former Library buildings, etc.
• New Medical Library
• The McClay Library to take over adjacent David Bates
Building in 2019-20!
